TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,771 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,771 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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English

“Finn was very special and accommodating”

Helpful Report

Posted 6 years ago

“Moin Ashraf, Tour Manager for Delight Tours India was very responsive in sending out emails assisting my wife and I regarding hotel pick up in New Delhi. Hopefully, this is a very good sign of the company's commitment to customer support.”

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Posted 6 years ago

“TourRadar is very responsive when booking, however the follow up is very slow. They seem very responsive when money is involved, but less responsive to general inquiries.”

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Posted 6 years ago

Hey there, Thank you for taking a moment to submit your review. Response times are very important to us and something we are always aiming to improve. That being said, please don’t hesitate to reach out to us again if you have any additional questions. We are available 24/7 and just a phone call or live chat away. Best Regards, The TourRadar Team

Posted 6 years ago

“The information provided by tour is excellent. Service and responses for queries are well designed, I say is highly responsive. All an all I recommend tour radar in terms of pricing and services the company offer.”

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Posted 6 years ago

“Prompt response to queries about trip. Easy to make booking, now looking forward to quality tour.”

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Posted 6 years ago

“Waited for about 15 minutes on the phone until an operator was available. The operator, Halley, was so personable and helpful. Al of my questions were answered and I never felt rushed or that she wanted to get the registration process done! A superior experience.”

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Posted 6 years ago

“Easy to use, about a 7 out of 10, Confusing information on some pages, We will do an in-depth review when we return.”

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Posted 6 years ago

“It is confusing that both the Tour operator and TourRadar advertize the specific tour. What is the role of either?”

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Posted 6 years ago

Hello Niels, Thank you for taking the time to leave a review. Hopefully the following provides you with a clear explanation of our roles. TourRadar mainly serves as a booking agent and marketplace for multi-day tours. We work with over 1000 tour operators and do not operate the tours ourselves. That being said, please don’t hesitate to reach out to us again if you have any additional questions. We are available 24/7 and just a phone call, live chat or email away. Best Regards, The TourRadar Team

Posted 6 years ago

“Yes I would recommend TourRadar. More excursions should be included in the price, but that is okay. We will see Ireland”

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Posted 6 years ago

“So far, so good. The booking process has been easy with a great selection of tours to choose from. I can only hope that our trip runs as smoothly. The only downside - having to pick one from so many!”

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Posted 6 years ago

“I did not use the website but phoned as I had a question I wanted the answer before booking. I phoned 3 times on 4/5 to your 0800 number and had no pick up each time which was annoying as your answer phone stated there was a 24/7 365 days a year answer service availiable I phoned again on 5/5 and did receive a quick answer and a very helpful service which enabled me to provisionally book a trip. I had to wait till 7/5 to comfirm with my employer I could took the required dates. Having agreed this I again phoned the 0800 number to confirm ny booking and pay the deposite. Again no answer so as I was receiving e-mails stating my 48 hrs time limit for confirming my trip was running out I decided to use your 0043 (Canada) number which would be costly. Again I got through immediatly and the service was excellent but I was diappointed that this did not occur everytime and ended with me having to use a none free phone number. I was very close on 4/5 to give up trying to contact your company and use another one. regards”

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Posted 6 years ago

“Tour radar is very fast and Helpful to full the requests of their Customers.”

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Posted 6 years ago

“My booking experience was fantastic. The consent contact via email was exceptional. The booking was easy and user friendly. When emailing customer service they got back to me within an hour. Looking forward to you guys keeping up the great work.”

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Posted 6 years ago

“Easy to book and select travel with good communication from staff”

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Posted 6 years ago

“I haven’t traveled to Europe in 20 years. TourRadar has taken all my fears away as I will be travelling on my own. I am so excited to experience Switzerland.”

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Posted 6 years ago

“Very easy to find the tour we wanted. Web site easy to negotiate. Just hoping the tour turns out as good. J.”

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Posted 6 years ago

“Booked a tour and had my credit card charged for one that wasn't available (it was said there was 1-3 seats left). The reason given for it not being available is because the tour operator hadn't updated the list. Quite a few of the tours list as '1-3 seats available'. Kind of misleading? Got my money refunded after sending 4-5 further emails.”

Helpful Report

Posted 6 years ago

Hello there, Thank you for your review. We'll be happy to offer you some clarity on the payment procedure associated with your booking request. When you place a booking request, (in the case your booking cannot be instantly confirmed), the funds on your credit card or PayPal account are pre-authorised. A pre-authorisation is a block or hold placed on the funds required to place your booking request, but no transaction is carried out until your booking is 100% confirmed. Unfortunately, some financial institutions do not provide their customers with a clear differentiation between pre-authorised funds and completed transactions, so we can understand your concern. The moment your booking request is declined, the hold on your pre-authorised funds is released, however it often takes 3-7 business days for your bank to make these funds available to you again. Your booking was declined within 24 hours of your booking request submission, which was accompanied by an explanation similar to this one regarding your pre-authorised funds and when you can expect them to be available for you again in your account. We received 2 emails from you in relation to this. We understand it's disappointing when your tour cannot be confirmed, but fortunately, we don't see it happen too often. The availability on our site is updated multiple times a day but naturally, we can only be as accurate as the information provided to us by our tour operator partners. It appears you only just missed out this time. While we too are disappointed we could not confirm your booking, we look forward to exploring your alternatives and are confident that before you know it you'll be setting off on the trip of a lifetime! Best Regards, The TourRadar Team

Posted 6 years ago

“all went smoothly with bookings and feed bak”

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Posted 6 years ago

“So far so good, every question has been met with an answer in a timely manner, professionally and welcoming.”

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Posted 6 years ago

“The site was nicely developed and easy to use. Clear and straight. I never recomend a site/company before using the services, which I will after, if satisfied.”

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Posted 6 years ago

Hey there, Thank you for your review, we're glad to hear that you've had a positive booking experience. You have chosen a fantastic tour operator and we are certain that they will provide you with an unforgettable tour. Once you return from your tour, we would love to hear your tour feedback! Kind Regards, The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,771 reviews