TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,771 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,771 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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English

“TourRadar was referred to by a relative. Very easy to navigate their website. Complete and detailed information regarding the tour I chose. Actually trying to get 6 others to join the four of us that are already signed up.”

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Posted 6 years ago

“This was my first time using your company. I took a chance, and I am happy to say my experience has been stellar. I am looking forward to booking future vacations with Radar! Everything went so smoothly. I rate your company 10 stars!”

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Posted 6 years ago

“Booking was very easy, site is user friendly. What was weird was that at any time upon clicking on the availability of a particular tour, the available place is never changing. Even after my booking it showed that the there was still 10 places available. Secondly web says 18 to 70 years old were using your facility but I was sent a email to say mostly the trip was popular among youths. I felt I was misled. Since I was depending on this trip I did not look out for another. Hopefully it will not be too noisy and boisterous group, especially a good night sleep is important.”

Helpful Report

Posted 6 years ago

Hello Apamah, Thank you for your feedback, you’ve booked a wonderful tour! We can see on the tour you booked, that the availability is still 10+ meaning there are more than 10 places still available in the tour group (which has a maximum of 50 for your specific tour). That’s perhaps why you didn’t see the availability change after booking. Some of the other dates for your tour are showing less than 10 where the number of remaining places is more specific. The tour you have booked is indeed, open to travellers between 18 and 70 years old, which means you’ll be travelling with a broad range of travellers. It’s perhaps popular for youth travellers as the accommodation, as shown on the tour page is in multi-share dorm rooms and the price is very affordable! Having said that, we have many positive tour reviews for this tour from past travellers who would not consider themselves in the youth traveller category! We wish you a wonderful time on your tour and look forward to reading your tour review! Happy Travels, The TourRadar Team

Posted 6 years ago

“The customer service representatives from TourRadar have always been very polite and courteous. The one piece of negative feedback is that I saw a tour on the site that was advertised at a price, and within 6hrs this price had increased by £179. When I queried it, they had denied the fact that there was a price increase even though I had evidence provided to them via a screenshot and the brochure download, however Bamba Experience were adamant the price had not been altered. In this case, given that evidence was provided I would have at the very minimum expected the error to be acknowledged and notified that price changes can occur at any time, but this was not done and became a bit confrontational. I would normally would have expected for this price to be honoured given the evidence provided. Once the communications were moved away from the tour operator and back to TourRadar the experience was a lot more friendly and they had offered a discretionary discount which was appreciated, especially given I am a returning customer.”

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Posted 6 years ago

Hey there, It was a pleasure chatting with you earlier, thank you for taking the time to discuss your feedback further. We are sure that you will have an amazing time while on tour! Best Regards, The TourRadar Team

Posted 6 years ago

“Lots of options. We were sent brochures quickly. Responsive to questions.”

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Posted 6 years ago

“Hi TourRader Was the website easy to use? YES Was the selection of tour operators and their tours to your satisfaction? YES Would you recommend TourRadar to your family/friends? I THINK I WILL DO THAT, HOWEVER I AM VERY NEW WITH YOUR PROCESSES, WHICK LOOK GOOD. Thank you Debu Dr Debu Mukerji”

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Posted 6 years ago

“Awsome place to find a tour. Clear info and easy to search, as well as a great variety. I did a must a kg booking my tour, and costumer service was outstanding!! Everything was solved so fast, and easily. Very grateful. Definitely will recommend to everyone, and I will keep using them one my travels. 10 out of 10! :)”

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Posted 6 years ago

“Mark Marignac is a marvellous Tour Director. Well planned and great story teller. The overall experienced was great where I have some 'me time' some days to relax and chill. Smal and friendly group. Love it!”

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Posted 6 years ago

“Poor communication, poor knowledge of tours. Cost effective and effective to deal with the actual tour. Will not go through the company again”

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Posted 6 years ago

Hi there Cathryn, We have had a look at your booking and can see that both TourRadar and your operator have been corresponding with via your booking page, but we would like to follow up with you via phone to help us better understand and address any concerns you may have. We appreciate your taking the time to provide us with this feedback and look forward to speaking with you. Kind regards, The TourRadar Team

Posted 6 years ago

“Recently needed to quickly find a replacement tour in south africa and within 20 mins of looking on the website I was able to find a tour and have it booked. Very easy to use and quick response times to questions etc.”

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Posted 6 years ago

“The lady was empathetic and helpful. Thanks.”

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Posted 6 years ago

“Very attentive to my needs as a tourist who is not a native English speaker. They provided all necessary information.”

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Posted 6 years ago

Hi there Sara, Thanks for taking the time to provide your feedback. We are sorry to hear that you felt the operator has been impolite to your questions. Upon further investigation, we were unable to locate your concerns in your booking page as the tour operator has been fairly responsive and clear in their responses. Rest assured, your feedback is important to us and we will be in touch with you directly for more information. Regards, The TourRadar Team

Posted 6 years ago

“I feel everything was fine.”

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Posted 6 years ago

“I booked a trip and was immediately sent a random set of letters as a password but no instructions for how to manage or change this. Later I was sent another link to set up access to an account. The password from before bears no relevance. I already have 108 active passwords for all sorts of stuff I use once in a blue moon and faced with setting up yet another one I simply stopped my interaction with Tourradar and closed down. I might try to access my own information at some later point but I do not understand why everything has to be so difficult to access by the consumer.”

Helpful Report

Posted 6 years ago

Hey Catarina, Thank you for your feedback. We understand that login’s and passwords can be a bit overwhelming and hard to remember. However, creating a profile is mandatory to ensure that your booking profile is safe and only accessible to you. Each traveler profile contains private and sensitive information so it is our mission to make this a secure area. Also, your TourRadar profile is where you will find your Travel Credits, conversation page and all relevant information for your upcoming tour. If you ever have trouble accessing your profile, we would be more than happy to help. We are here to help you 24/7, via phone, email and live chat! Kind Regards, The TourRadar Team

Posted 6 years ago

“We are still waiting for your confirmation for Nov. 2.2019 so that we can book our flights which is getting expensive every day. Rathin Ghose”

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Posted 6 years ago

“Booking process went well. Hoping to enjoy the tour too.”

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Posted 6 years ago

“Great experience, all my questions answer in detailed. Quick follow up as well. Looking forward to my trip.”

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Posted 6 years ago

“Good system for booking. Very well explained.”

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Posted 6 years ago

“HORRIBLE BAD CUSTOMER SERVICE. DO NOT TAKE THEIR ADVICE AND BOOK THE TOUR BEFORE A FLIGHT BECAUSE IT IS A SCHEME SO THEY CAN CHARGE YOU TO CHANGE YOUR BOOKING IF YOU HAVE TROUBLE FINDING YOUR FLIGHT DATES TO MATCH THE TOUR. BEEN WAITING 2 DAYS FOR A RESPONSE ON WAIVING THE FEE BUT BEFORE I BOOKED IT THEY WERE REPLYING VERY QUICK. FEELING VERY UNCOMFORTABLE AND CONSIDERING CANCELLING MY TOUR NOW!!!”

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Posted 6 years ago

Hello Kevin, We're sorry to hear you feel you've been misled. You're absolutely correct that we recommend travellers wait to receive their tour booking confirmation and their tour is guaranteed to depart, before booking flights. The reason for this is, once you've booked your flights, there is no guarantee the specific tour departure you intend to book, will still be available. You also need to make sure the tour operator of the tour you're booking has guaranteed your tour to depart. If you book your flights before this, you may find yourself needing to change your flights, which often incurs a significant cost. We're glad we were able to speak with you over the phone to arrange your new tour dates so you can go ahead and book your flights once we send your confirmation. Thank you again for choosing TourRadar! Happy Travels, The TourRadar Team

Posted 6 years ago

“Easy and responsive to our questions.”

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Posted 6 years ago

TourRadar is rated 4.5 based on 6,771 reviews