TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,755 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,755 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy & User friendly Had a bit of problem in filling in the name.The format does not accept names that have no middle names”

Helpful Report

Posted 6 years ago

Hey Probal, Thank you for your feedback. We are glad to hear that you found our site was easy and user-friendly! We are extremely glad you rated our customer service 5-stars! TourRadar can see that the middle name for the particular tour operator you booked is a mandatory field. We certainly understand that many people across the world do not have middle names. Therefore, TourRadar is looking to edit the mandatory section to accommodate those with no middle name. Thank you booking with TourRadar Best regards - The TourRadar Team

Posted 6 years ago

“Contacted TourRadar from Vancouver, BC Jun 17th, 2019 and spoke with Natalia. I was inquiring about the "Brilliant Bordeaux" 8 day cruise for the fall of 2019. Natalia was professional, knowledge, patient and positive. She answered all my questions and helped process our booking in a timely manner. I have dealt with several other on-line tour operators and none have come close, to how well TourRadar handled my booking. Price for my cruise was by far, much better than their competition. I would not hesitate to use TourRadar again and would certainly recommend them to our friends. Thank you.”

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Posted 6 years ago

“I had already chosen my tour and tour operator, and when I went online to actually book it, I found TourRadar the easiest, most user-friendly site.”

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Posted 6 years ago

“So far, so good! The website was very easy to navigate and the attention towards the customer was top-notch. I was kept informed every step of the way.”

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Posted 6 years ago

“easy on line application and subsequent contact with the company reps very helpful regarding dietary requirements etc.”

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Posted 6 years ago

“Whenever I had a question, I received a rapid response from both the tour operator as well as Tourradar. The site was easy to use and booking was not at all a hassle. I only wish that the discounted price could be used as well as past credits earned.”

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Posted 6 years ago

“Very satisfied with the booking experience. Easy to use with a lot of alternatives”

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Posted 6 years ago

“I was very happy with the huge selection of tours that were all for different prices, lengths, and experience types. So it was easy to choose something for my specific wants and needs. Normally I would book a tour through the actual website and not a third party but tourradar's chat system put me in contact with the owner of the tour group who also owns a hotel in the area and I was able to sort my accommodation and transport with his help. Thanks a lot! One small downside is that Tourradar does not verify the companies that offer tours on their website as legitimate or not. So I would suggest travellers research the companies before booking.”

Helpful Report

Posted 6 years ago

Hello Rebecca, Thanks for your review! We're glad we were able to connect you with the perfect trip and have no doubt you'll have an amazing time on tour with our local tour operator partner. We are now partnered with more than 2000 tour operators from around the globe, with each and every operator completing an in-depth application and assessment process before going live on our site. No tour operator's tours are available to book on touradar.com until the operator satisfies a series of outlined requirements and has entered into a binding contract with TourRadar. Should you ever need any assistance in communicating with your tour operator, or if you ever have any feedback or concerns regarding the service or performance of one of our operator partners, simply contact our team of Travel Experts at TourRadar who are ready to assist. Have a wonderful trip and thanks for choosing TourRadar! The TourRadar Team

Posted 6 years ago

“Good and easy”

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Posted 6 years ago

“So far, great booking experience!”

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Posted 6 years ago

“Enuf said👌🏼”

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Posted 6 years ago

“Very friendly and informative representative on the phone, and very easy to use website.”

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Posted 6 years ago

“Caitlin Burnett on Highland Explorer tours was the Best, most interesting, inspired and fun guide I have ever met! So great your go the Highland and Loch Ness today! Thank you Caitlin from the Swedish girls.”

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Posted 6 years ago

“In searching for lad tour in New Zealand, I found TourRadar. It proved to be what I needed as there were so many tours from which to choose. The tours were well defined with itineraries. I used the online chat to find the one that had one specific thing that I wanted to see.”

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Posted 6 years ago

“The staff we spoke to were all very helpful and the holiday we have booked is good value”

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Posted 6 years ago

“Easy to use and well constructed user friendly website”

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Posted 6 years ago

“I found the whole process very easy to use and helpful. I also was able to secure a tour at an amazing discount and plan for a future booking.”

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Posted 6 years ago

“The website is very user friendly and the selection of tours far exceeded that of traditional travel agents. I wanted to visit 3 specific countries that are close to each other and one of the only places I could find such a tour was through tourradar.”

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Posted 6 years ago

“Professional staff and i like that they have a huge selection”

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Posted 6 years ago

“Finalised my booking within hours. The whole process was very easy to follow and is very customer centric. Communication was to the point and informative”

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Posted 6 years ago

TourRadar is rated 4.5 based on 6,755 reviews