TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,771 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,771 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very simple and efficient”

Helpful Report

Posted 6 years ago

“I have been very happy with all the people I have dealt with at TourRadar, they have been so very helpful and did not give up in trying to get me booked into the tour I wanted which they succeeded in doing. They kept me informed all the way. I cannot thank them enough.”

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Posted 6 years ago

“Tour Radar team helped me book my holiday to Israel. I am extremely satisfied with their friendly professional services. Romona UK”

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Posted 6 years ago

“Very smooth and straight forward procedure. Excellent communication with the office staff.”

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Posted 6 years ago

“Friendly, professional. They took the details of trip planning so I could enjoy the trip!”

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Posted 6 years ago

“Really quick and easy to compare different tours and then book the one we wanted. Also great that they offered a discount on the tour company's price!”

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Posted 6 years ago

“so far everything looks good”

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Posted 6 years ago

“easy to use, helpful informations”

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Posted 6 years ago

“I hate being forced to write something for reviews. The site is fine but they should get rid of this section.”

Helpful Report

Posted 6 years ago

Hello there, Thank you very much for taking the time to leave a review. We understand that being forced to add a comment to a review can a bit more time. However, feedback is something that is very important to us as it continues to help us improve. By making sure travelers leave comments on their reviews ensures that we receive the most detailed feedback possible. We have no doubt you’ll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by email, phone and online chat 24/7. Best regards, The TourRadar Team

Posted 6 years ago

“Booking was surprisingly easy. I was able to message back and forth with the tour company any questions I had. Their answers were very prompt and satisfying. I'd use TourRadar again, no question about it.”

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Posted 6 years ago

“Hi, First time booking a tour here. I booked a tour for 8 days in Iceland. The tour company came back confirming that I booked a 6 day tour, but clarified later on exactly what it was and how it would work out. Everyonewas quick to come back and I had it resolved within a two or three days, so pretty good?”

Helpful Report

Posted 6 years ago

Hi there, Thanks for taking the time to provide your feedback. After taking a look at your booking, we can confirm that you have booked an 8-day tour to Iceland. As per the itinerary, the first and last day of the tour includes free time for travellers to explore on their own before taking off for their adventure around Iceland. As there are no scheduled actives for the first and last day of the tour, the operator has issued final documents only showing the scheduled actives for your tour, however, you will still have accommodation included for all 7 nights. The operator will also be happy to provide any suggestions on how to spend your free time. We hope this helps to clarify any confusion here. Thanks again for your feedback and we will be in touch for further feedback. Kind regards, The TourRadar Team

Posted 6 years ago

“I spoke to numerous agents including Felipe, Joe, Hannah and Monique. All had extraordinary manners and patience and gave customer service that is all too rare these days. It was truly rewarding to be greeted with such service and assistance. I will now always look first to TourRadar for my future travel.”

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Posted 6 years ago

“Every time that I will travel solo to a place and I have limited time, I always check TourRadar as they have a great selection of operators with multi-day tours. I have also used their chat service and I always get a prompt response.”

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Posted 6 years ago

“This is the first time that I have used TourRadar to book a bus tour. So far, it has been a great experience. The website is easy to navigate, customer service has been very helpful when I had to call hem with a couple of questions, and communications via messages/emails have been good. I have a group of 7 people who will be going on our first bus tour, so I am sure that we will be happy to give our review afterwards.”

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Posted 6 years ago

“Website has informative and detailed information about the tour. Website navigation and booking process easy to follow. Very prompt responses and follow up information. I would highly recommend TourRadar to anyone looking to book a trip.”

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Posted 6 years ago

“Easy & User friendly Had a bit of problem in filling in the name.The format does not accept names that have no middle names”

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Posted 6 years ago

Hey Probal, Thank you for your feedback. We are glad to hear that you found our site was easy and user-friendly! We are extremely glad you rated our customer service 5-stars! TourRadar can see that the middle name for the particular tour operator you booked is a mandatory field. We certainly understand that many people across the world do not have middle names. Therefore, TourRadar is looking to edit the mandatory section to accommodate those with no middle name. Thank you booking with TourRadar Best regards - The TourRadar Team

Posted 6 years ago

“Contacted TourRadar from Vancouver, BC Jun 17th, 2019 and spoke with Natalia. I was inquiring about the "Brilliant Bordeaux" 8 day cruise for the fall of 2019. Natalia was professional, knowledge, patient and positive. She answered all my questions and helped process our booking in a timely manner. I have dealt with several other on-line tour operators and none have come close, to how well TourRadar handled my booking. Price for my cruise was by far, much better than their competition. I would not hesitate to use TourRadar again and would certainly recommend them to our friends. Thank you.”

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Posted 6 years ago

“I had already chosen my tour and tour operator, and when I went online to actually book it, I found TourRadar the easiest, most user-friendly site.”

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Posted 6 years ago

“So far, so good! The website was very easy to navigate and the attention towards the customer was top-notch. I was kept informed every step of the way.”

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Posted 6 years ago

“easy on line application and subsequent contact with the company reps very helpful regarding dietary requirements etc.”

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Posted 6 years ago

TourRadar is rated 4.5 based on 6,771 reviews