TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“I like tour radar as the service was very fast, very efficient and the travel credits have been applied immediately, not like in other businesses when you are told that you have credit...and you forget about it.”

Helpful Report

Posted 7 years ago

“We have used TourRadar before and have always been happy with the professionalism. They were conscientious about checking for any discounts we were elligable for.”

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Posted 7 years ago

HI Christine, Welcome back to TOurRadar! We are pleased to see that you enjoy working with our support team who are available 24/7 by phone and live chat to answer all your questions. It's always great to know that our travellers love the discounts we offer and look forward to helping you again. If you have any other questions before you explore the US National Parks, just let us know. Happy Travels, The TourRadar Team

Posted 7 years ago

“Excellent Customer Service! Wonderful agents that are pleasant and knowledgeable.”

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Posted 7 years ago

“Website was easy to use. The response time for questions was very good. All of our questions were answered and we are excited to go on our river cruise in July”

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Posted 7 years ago

“The website was easy to navigate”

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Posted 7 years ago

“I was able to book the tour I wanted. Confirmation duly arrived, and I am looking forward to my holiday in July.”

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Posted 7 years ago

“There were enough tours for me to find the exact right one. Responses were quick and detailed.”

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Posted 7 years ago

“Everything was easy to do. I am very excited about this. I would just like to Know how much extra a single accomodation would be please. Thank you.”

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Posted 7 years ago

Hello Susara, We're glad to hear you booked your trip with ease! We've already sent you a quote for your single supplement. Simply let us know if you'd like it to be added to your booking and we'll be happy to arrange it for you! Happy Travels, The TourRadar Team

Posted 7 years ago

“Plenty of choice on my dates and once chosen the booking was dealt with efficiently”

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Posted 7 years ago

“Very easy to use and responsive”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“This is our second time making a booking using your website. We are still impressed with your customer service team being so helpful in every way. Booking was easy to make and any questions we had were promptly answered by either your team or the tour operator themselves. Thank you tourradar, me and my friend are looking forward to our trip in mid February to India. Kind regards Tan Dat”

Helpful Report

Posted 7 years ago

Hello Tan, Thank you for your kind words, we aim to please! We have a dedicated team throughout, working hard to continuously optimise the site and our Travel Experts who are available around the clock to answer your questions. We hope you have a wonderful time in India and thank you again, for choosing TourRadar to book your vacation. Happy Travels, The TourRadar Team

Posted 7 years ago

“Great experiencie. Its very easy to navigate and to search the trip you'd like to made research or to book.”

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Posted 7 years ago

“As a platform it’s great and I like how you have a wide range of service providers. My first tour was Feb 2017 with G Adventures to Morocco which I’ve talked and recommended plenty! Now I just booked my second tour to Egypt with a different provider “Go Discovery” and looking forward to it.”

Helpful Report

Posted 7 years ago

Hi Cristiane, Thank you for taking the time to provide us with your booking feedback. We are happy to see that TourRadar has become your go-to site for booking multi-day tours. Each time you refer someone to TourRadar, using your unique referral code, you earn more travel credits that can go toward booking future trips through us. We are sure you'll have a great time exploring Egypt and can't wait to work you in again. Happy Travels, The TourRadar Team

Posted 7 years ago

“Very satisfied with my booking. Very nice customer service representative, taking the tie to answer all my questions.”

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Posted 7 years ago

“TourRadar has a large variety of tours and responded to questions within 2 hours”

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Posted 7 years ago

“i am considering cancelling this trip. i sent an email with a query days ago and have not received a response. if i cannot get answers to my questions in a timely manner i am not certain i wish to risk greater amounts of money”

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Posted 7 years ago

Hello Mary, Thank you for your feedback and our apologies for our delayed response to your email. We've reached out to you via phone and hope to speak to you soon. You can contact our Travel Experts any time of the day or night via our online chat or by giving us a call on your local number, where you'll always find us happy to help. We assure you you've booked a spectacular trip with premium tour operator Insight Vacations, who have decades of experience and are a valued TourRadar partner. Kind Regards, The TourRadar Team

Posted 7 years ago

“* attentive consultants. * website easy to navigate * wide range of tours at competitive prices”

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Posted 7 years ago

“Chat support was quick to answer any questions! Our pre-trip experience has been great!”

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Posted 7 years ago

“The website was quite good but it should have been easier to figure out when my arrival and departure flight times should be and what to expect for transportation upon arrival. A few words on the average cost I could expect for the meals not included would be good.”

Helpful Report

Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews