TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“One words EXCELLENT!!”

Helpful Report

Posted 7 years ago

“Website is user friendly (easy to use) - Lots of options catering to your travel requirements. Customer service (Madara based in Austria) was very enthusiastic in providing assistance. Corresponding Tour Operator (Europamundo) answered queries clearly & instantly. Highly respectable company ... Decided to booked my Lisbon-Madrid-Barcelona Tour with them.”

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Posted 7 years ago

“Very impressed with TourRadar - helpful agents available through online chat, website very easy to use and shows selection of tours available and suggests suitability for different age ranges. Discounts on tours are offered which means they are cheaper than booking directly with the tour operator.”

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Posted 7 years ago

“The website is really easy to use and the best part is the customer service. They responded so fast and answered all my questions! You also receive a ton on information about the trip you are interested in, it shows that they know what they are doing. I am looking forward to my trip now, especially because the reviews were all so positive!”

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Posted 7 years ago

“Excellent and well designed website includes all the information you need and if you have any questions you can call or even email or go on live chat... Great knowledgeable staff who are willing to answer your questions to the T. Don’t just fob you off by telling you to go on line or send an email sort... I’ve booked with Tourrader before - First time. I was really worried at first as I’ve never booked without a recommendation.”

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Posted 7 years ago

“Used the live chat to ask query. operator didn't know the answer, but forwarded query to local operator who answered the question.”

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Posted 7 years ago

Hello Mohammad, Thanks for your review! We're pleased to see you got a same day response to your tour questions before placing your booking. With more than 28,000 tours around the globe on TourRadar.com, there's an endless number of questions our guests can ask, and we're always willing and ready to help. If the information you're looking for is not displayed on the tour page and our Travel Experts don't have the answer to your question on hand, we'll always be happy to check with the operator for you! Have a wonderful time on tour and thanks again for choosing TourRadar! The TourRadar Team

Posted 7 years ago

“I booked a trip to Jordan/Egypt...turns out that there were no spots available on the tour so a day later I was given an option to try another date...turns out that one was 'available on request' so I am now 4 days later with no confirmation of the alternate option and my airfare has increased to $2900 from $1300. I have used tourradar before for many trips but this screw up may cost me as much as the initial trip that I planned. Hopefully, there is a better solution than being told that I have no alternatives except pay more!”

Helpful Report

Posted 7 years ago

Hello Cameron, Thank you for your feedback and for your loyalty to TourRadar. You certainly are quite the traveller! We absolutely understand your concern regarding the pending confirmation of your upcoming trip. Last-minute tour bookings are generally classified as those booked within a couple of weeks of departure and availability of these tours can change from one moment to the next. Many are also 'On Request'. Naturally, any last-minute travel arrangements will almost always coincide with fluctuating flight prices (often increasing, but if you're lucky, decreasing). As you are likely aware, we strongly advise against booking flights until your tour booking is confirmed. This is based on the fact that the confirmation of your tour booking lies in the hands of the operator of your tour and we are unable to affect the fast-tracking of this process. Having said that, some travellers who are willing to be flexible and take a risk with their last minute travel plans, prefer to book their flights before tour booking confirmation to avoid the possibility of their flight costs creeping up. Naturally, this requires the traveller to accept full responsibility for making alternate tour arrangements in the unfortunate case the tour booking request is declined. Of course, our Travel Experts are here to help in any way they can, should you find yourself in this situation. It's a decision the traveller needs to make. The best way to avoid this situation is to book a little earlier. Last minute bookings definitely have their advantages but in order to have the best chance at avoiding situations like this one, booking further in advance, where possible, is recommended. We have our fingers crossed that the operator of your tour is able to confirm your booking and assure you we'll be in touch as soon as we hear from them. Sincerely, The TourRadar Team

Posted 7 years ago

“TourRadar has the best deals! They were very hulpful in providing details about the tour. The booking itself is very easy and clear. Great service! Thanks a lot TourRadar.”

Helpful Report

Posted 7 years ago

Hi Sandra, We're delighted to hear you've enjoyed finding and booking your tour on TourRadar.com! We take a lot of pride in providing excellent service to our customers and connecting you with the best price out there! We hope you have a wonderful time on your trip and thank you for taking the time to share your experience. Happy Travels, The TourRadar Team

Posted 7 years ago

“I was able to reserve a spot in a tour that I needed to find flights for before i booked. This took a lot of stress off of booking because i was guaranteed a spot once i was finished booking flights.”

Helpful Report

Posted 7 years ago

Hi there, Thank you for your feedback! Placing a 48 hour hold is a great way to allow some time to make your surrounding travel arrangements! Although we generally recommend you don't book your flights until your booking is confirmed and paid for, provided the tour departure you're booking is a guaranteed departure, there is no reason why you can't book your flights once you've received your hold confirmation email. You have booked a guaranteed departure to your destination, so you're all set! We hope you have a wonderful time on your trip and look forward to reading your tour review upon your return. Happy Travels! The TourRadar Team

Posted 7 years ago

“This was a very informative siteabout mytour. Easy to book and looking forward to the tour.”

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Posted 7 years ago

“You looked at my reservation, made sure it was what I wanted and very tactfully said I might be too old . Got back to me quickly and offered me a less expensive option. Even if you’re right I appreciate your personal touch and will always look for your tours. Thank you Janet Scott ifcome@metzero.net”

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Posted 7 years ago

Hello Janet, Thank you for your review. We're glad that with the help of our dedicated Travel Experts, you were able to find the perfect getaway! While some tour operators we work with, operate tours restricted only to a specific age group, we have thousands of tours which cater for everyone! Have a great time on your tour! The TourRadar Team

Posted 7 years ago

“very responsive to questions, and easy to book a tour”

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Posted 7 years ago

“Replied quickly to questions. Booking was easy to do online. Would use and recommend tourradar again.”

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Posted 7 years ago

Hello Rosemary, Thanks for your positive feedback, we'd be delighted to welcome you back to book another trip! Don't forget you earn Travel Credits with every booking you make, which offer you exclusive savings on your future bookings! Happy Travels! The TourRadar Team

Posted 7 years ago

“A recommendation I would give on the tour I purchased is: Under the "things not covered" category, I would include "airfare from Cairo to Amman" As it currently is, I have to click to open the day of travel to see that it's not covered. It caused a lot of confusion. Even the Vacation to Go thought the airfare was covered as it DID include the domestic airfare from Cairo to Asman - very similar spelling so was confusing to all. This would help a lot.”

Helpful Report

Posted 7 years ago

Hello there, Thank you for your valued feedback and for bringing this detail to our attention. With your feedback, we've been able to work with the tour operator of your tour to implement your suggested changes. We hope you have a wonderful time on your tour and thank you for choosing TourRadar! Kind Regards, The TourRadar Team

Posted 7 years ago

“The tour descriptions are well done and the website us ready to navigate but the booking process was a bit confusing. I accidentally booked the wrong date and so will not book online in the future.”

Helpful Report

Posted 7 years ago

Hello Brigitte, Thank you for your feedback. We're glad to see we were able to amend your booking at no additional cost on this occassion and you're all booked for the adventure of a lifetime! Of course, mistakes can happen, but if there is anything in particular that made the booking page confusing for you, please do let us know. Our customer's feedback is vital to us always making improvements to our site. Also, if you're more comfortable booking over the phone next time, simply give us a call and we'll be happy to assist! Have a wonderful trip! The TourRadar Team

Posted 7 years ago

“It was very convenience to place the booking through.”

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Posted 7 years ago

Hi there, We're happy we could connect you with your perfect trip! If there is anything we can be doing to make your tour booking even easier, please don't hesitate to get in touch! Happy Travels! The TourRadar Team

Posted 7 years ago

“good contact by email easy to book excited to go to see polar bears in november”

Helpful Report

Posted 7 years ago

Hello there, What an adventure you have ahead of you! We're super excited for you too! Don't forget TourRadar is not just a booking platform. You can help other travellers decide which tour to book for their next adventure by posting a tour review on our site when you come back - we can't wait to see your photos of those bears! Have an epic time on tour! The TourRadar Team

Posted 7 years ago

“Tourradar was very easy to use and they kept me fully informed all through my booking of a coach tour and cruise. Simple to use for all ages and would recommend to anyone. Great variety of adventures, cruises and tours, so much to choose from”

Helpful Report

Posted 7 years ago

Hi Cynthia, Thank you for your positive feedback! We're glad to hear you enjoyed your TourRadar booking experience and have no doubt you're looking forward to what will surely be an amazing trip! If you have any further feedback on any additional features you'd like to see on our site, please do let us know! Happy Travels, The TourRadar Team

Posted 7 years ago

“So far so good ! Excellent service with very prompt replies and answers to all my questions. This review is for the excellent service when booking - I trust that the actual tour will be as good ! Thank you !”

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Posted 7 years ago

Hello Edward, We're glad to hear you've enjoyed booking your tour on TourRadar.com! You've selected a wonderful tour with a highly experienced tour operator and we have no doubt you'll have an unforgettable experience in Peru! Happy Travels, The TourRadar Team

Posted 7 years ago

“Very easy sign up and great timely replies to questions, looking forward to trip”

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Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews