TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“You responded quickly to an enquiry. BUT why are you saying this booking is under the name of Louis? He is my son and was the 3rd name on the booking??”

Helpful Report

Posted 7 years ago

Hello there, Thank you for your review, you've booked an epic trip! We'll reach out to you directly regarding the names on your booking, as we can see there is quite a bit of information missing and Louis is definitely listed as the lead passenger. Not to worry! Our Travel Experts will work together with you to get it all sorted out in no time. Thanks for choosing TourRadar for booking your holiday! The TourRadar Team

Posted 7 years ago

“Price showing in Ad is not final price show in the booking. Cheating!”

Helpful Report

Posted 7 years ago

Hello Ping, Thank you for your review. We're sorry to hear you feel you've been mislead. We do display a 'starting from' price on our tour pages and in our promotional material, which is reflective of the cheapest departure date for that tour, usually departing in low season. This allows customers with flexible departure dates to see when they're able to get the very best deal on their desired tour. However, the price for your selected tour departure date is displayed clearly in the availability section of the tour page (which you have to click before proceeding to the booking page) and also on the page where you submit your booking. Perhaps you overlooked this. Should we have the opportunity in the future to assist you with booking another tour, we remind you that our Travel Experts are available 24/7, in the case you'd like to clarify anything about your tour booking before locking it in. Have a wonderful time in Europe! The TourRadar Team

Posted 7 years ago

“Easy to book. Questions were answered promptly.”

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Posted 7 years ago

“I made an error in booking and was delighted at the speed and friendliness of the team to help me find a solution. I'm very happy and looking forward to a great tour!”

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Posted 7 years ago

“Accessing my tour options through Tour Radar had made it very easy to choose an appropriate tour, check the seasonal prices and make my booking. No booking fee or card fee on top so very happy with that”

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Posted 7 years ago

Hello Barbara, Thank you for your lovely review! We're pleased to hear that we made your travel preparation easy. We hope you have a wonderful time on your tour and look forward to hearing from you again soon! Happy Travels, The TourRadar Team

Posted 7 years ago

“The website was easy to navigate. Many tours are offered. I found a tour that was the right length, good price and is going to places we want to see.”

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Posted 7 years ago

“Able to find us a tour of Spain and Portugal on short notice!!! Bravo love it here...I want to stay 😍”

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Posted 7 years ago

Hello Gale, We love that you love it at TourRadar! And we have no doubt you'll love it just as much in Spain and Portugal - Iberia is one of our favourite destinations! Happy Travels, The TourRadar Team

Posted 7 years ago

“My apologies for previous writing ..I found all the information the bill reference number in apps ...I expected that I was going to get email ....thank you for your excelente service ....Benjamin Caycho”

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Posted 7 years ago

“Have only booked a trip - not yet travelled. Phone enquiries good.”

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Posted 7 years ago

“TourRadar helped me find the trek to Machu Picchu at the time I wanted and at the best price.”

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Posted 7 years ago

“I had trouble locating and contacting the tour operator In my country. No Information provided. E.G., E-mail or phone number.”

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Posted 7 years ago

Hello Michael, Thank you for your review. We're excited to be sending you off on your next adventure! Getting in touch with your operator is easy! Simply type your message inside your booking conversation, and your tour operator will respond via our platform! The beauty of searching for your tour on TourRadar is that you don't need to search the web for contacts - it's all here, in one place! You will also find contact details for your operator in your booking confirmation, for ease of mind. Happy Travels! The TourRadar Team

Posted 7 years ago

“Quite straightforward. Would be good in future if a link for information on visa requirement is added for respective countries so before paying we can find out more info.”

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Posted 7 years ago

“Always someone giving you a good and quick answer to your question.”

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Posted 7 years ago

Hello Daniel, Thank you for your feedback! We're happy to be a part of your next travel adventure! Thanks for choosing TourRadar! The TourRadar Team

Posted 7 years ago

“Prompt replies to questions.”

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Posted 7 years ago

“I made a last minute decision to do a tour of Ireland for a few days and Tour Radars' site was easy to navigate and find dates that matched my requirements. Once my booking was sent, I was advised of further pertinent information and then was also allocated a further discount. I have been very happy with my first interaction with Tour Radar and will use them again!”

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Posted 7 years ago

Hello Karen, We're glad to hear we've been able to help you book what we're sure is a well deserved, last minute vacation! We hope you have a wonderful time in the Emerald Isle and look forward to hearing from you again soon! Happy Travels, The TourRadar Team

Posted 7 years ago

“Sent a request yesterday about a Single Supplement and yet to have a reply. What are the benefits of using TourRadar if..."We're currently experiencing a high number of requests so response times may be longer than usual. If your request requires urgent attention, please contact us via phone or live chat on the website 24/7."!?!”

Helpful Report

Posted 7 years ago

Hi there, Thank you for your feedback about your booking experience. We’re happy to see you already have an answer to your question regarding a single supplement for your booking. Simply let us know if you’d like to go ahead and we’ll take care of the rest! We show this message in your booking conversation when we know our response time is not as quick as usual. We want to make sure we’re doing our best to manage your expectations as to when you can expect a response and also to offer you other ways you can contact us if you’re not able to wait. We hope you enjoy your upcoming tour exploring Morocco and if there is anything else we can do before you take off, please let us know. Happy Travels, The TourRadar Team

Posted 7 years ago

“Easy to use website. Clear details of Itinerary for tour. Have recommended to friends.”

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Posted 7 years ago

“TourRadars website is the best I have used. All information was easily accessable. The chat line quick & knowledgeable. So happy & now only have to wait for my Tour which I hope will be just as good.”

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Posted 7 years ago

Hello Lillian, Thank you for your positive feedback! Our web team works hard to constantly optimise your on-site booking experience, with the goal to always ensure your tour booking is easy! We're excited to be a part of your next adventure and look forward to hearing all about it upon your return. Happy Travels! The TourRadar Team

Posted 7 years ago

“TourRadar were very helpful, easily accessible and more than willing to answer my questions openly and honestly.”

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Posted 7 years ago

“It was my first time using TourRadar. I am extremely pleased with the quality of customer service provided to me. Such great commitment to customer services should be commended. Your company is successful because of its focus on its customer services. Well done! I have no hesitation recommending TourRadar to my friends.”

Helpful Report

Posted 7 years ago

Hello Eliza, Thank you for your compliments to our team of Travel Experts! We're all passionate about travel here at TourRadar and we're pleased to hear that comes through in the service we provide to you, our valued customer. We hope you have a wonderful time on tour and thank you again for taking the time to share your positive experience. Happy Travels, The TourRadar Team

Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews