TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,665 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,665 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 14th November 2023

JOSE

"We haven't been home more than a week from Egypt and I already miss my Egyptian tour guides and friends from Beyond the Nile. The itinerary they put together along with the accommodations and personal availability made for a vacation of a lifetime. The Egyptian tour guides were all very educated on Egyptian history and did well at keeping our 17 people group enthralled. This was not accidental, the guys from Beyond the Nile are very interested in the performance of these tour guides. After the tours they were at the hotel and would ask about the tour guides and what we thought. This was very assuring for us. \r\nAs for the accommodations, the hotels and the cruise boat were very nice and we never had an issue with cleanliness. I will recommend that you bring Fabreeze for rooms as Egypt does allow smoking in rooms. My favorite hotel was the in Luxor as we had a front row view of the Nile at night with a great view of the Karnak Temple on the west bank lit up at night. \r\nNow let me talk about the overnight train from Cairo to Luxor. This is what I call an experience. My husband and I we made the best of this experience, however would we do it again..hmmm not sure. The train is managed by the government and although the porter does his best to help with your needs (food, drinks), the train compartments wreak of smoke (Fabreze) and the courters are not very big. Oh and you share a bathroom and it smells of urine. So, if you are up for that kind of experience then yes, if not upgrade for the flight. \r\nNow the tipping. If someone assists you with anything, they will ask for a tip. Although, you pay in advance for tips, you should get small Egyptian pound (5 or 10) so you can give them out. Even the excursions, although the guides are said to be tipping for group you will get whispers asking for more. It's completely up to you, but we just got small bills. \r\nClothing: well as a female I was concerned that I wore the RIGHT clothing. What i will say to this is if your Grandma wouldn't approve.. then don't wear it. Otherwise dress comfortably and try to avoid sandals at the pyramids (lots of sand between the toes) and if you choose a skirt wear shorts under incase you want to ride the camels. \r\nIf you are concerned about safety, I can honestly say I never felt concerned for my safety, well except for trying to cross streets (you will see what I'm referring to when you arrive). \r\nI hope you choose to go to Egypt and you won't be disappointed with this tour company they will set you up for a Trip of a Lifetime. You just need to be open to the opportunity. \r\nMust do's:\r\nBalloon ride\r\nGiza night show\/dinner (if option)\r\nMuseum of Civilization \r\nAbu Simbel \r\nTombs of Ramses IV and V in Valley of Kings \r\n\r\nFor the extra tours we did most of them and my favorite was the hot hair balloon ride over the Nile. This was such a surreal experience. At first, I thought of our safety, but I can assure you these guys are professionals. Once up in the air, I knew our captain knew his stuff. WHAT AN EXPERIENCE!! Prepare to be amazed by the sunrise over the Nile and the view of the Hatshepsut Temple. Another MUST is Abu Simbel, this is a 3hr ride one way, but worth it and it is a great time to catch up on some sleep. Originally we did not select for this trip, but Ahmed convinced us to go and he was 100% correct!"

TourRadar 5 star review on 9th November 2022

Sally I

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“You have a great range of tours and you office staff are excellent (I dealt with about 6 of them). However, the booking process was a nightmare because your tour operators do not keep information up to date. I tried to book on at least 7 or 8 different tours but was declined for all of them as they were either full - even though the ad showed they had lots of places available, not now running - though they were still on the website. One member of your staff even rang operator straight away and was told tour still available with lots of places - I'd tried to book onto the tour just before her call but still not declined. The tour operators also gave conflicting information about why I was being declined. Also, sometimes the responses were coming the following day which in the end cost me a lot of time. It wasn't a great experience and I'm lucky I had time to set next to a computer for a few days trying to organise things.”

Helpful Report

Posted 5 years ago

Hello Paul, Thank you for taking the time to offer your feedback. It looks like you've been rather unlucky on this occasion and we apologise for the frustration you've had booking your trip. This is certainly not the standard of booking experience we strive to offer. We have identified the core issue and will be working with the relevant operators to improve the experience of booking their trips moving forward. We hope you have an amazing tour and look forward to hearing all about it upon your return. Happy Travels! The TourRadar Team

Posted 5 years ago

“The people on the phone have been nice enough. But, I don't like you email messaging system in general and in particular an email in the string has been attributed to me that I am 99% sure I did not write. Combined with your email system this has caused particular confusion. It is annoying, has taken up my time and has not yet been resolved to my satisfaction.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your feedback and our sincere apologies for the confusion regarding your message thread. We're happy to confirm that the issue has been fixed. If you can offer us any further feedback on how we can improve our email communication, we'd be grateful, as every little bit of feedback helps us to keep improving your TourRadar experience! Kind Regards, The TourRadar Team

Posted 5 years ago

“you need to install toilet in the buses , not to hold it for two hours.”

Helpful Report

Posted 5 years ago

Hello Freddy, Thank you for booking your tour on tourradar.com. We hope you enjoyed your time in Italy! If you would like to submit a review to share your tour experience, you can utilise the reviews feature on the tour page on tourradar.com. TourRadar is the biggest and most trusted reviews platform for multi-day tours around the globe! Your feedback of your on tour experience can help other travellers looking for their next vacation choose the best tour for them and in addition, the operator of the tour will also receive your feedback too. If there is anything more you'd like to share with us regarding your booking experience, we'd love for you to get in touch! Cheers, The TourRadar Team

Posted 5 years ago

“The itinerary of the trip changed significantly and I was at no stage informed. I downloaded the tour itinerary the day I flew to ensure that I had the most up-to-date information, but it had not been updated, and the trip I was on was significantly different to the itinerary that I paid for. I cannot understand how TourRadar failed to notify me of any changes.”

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Posted 5 years ago

Hello Laura, Thank you for your feedback. We are looking into your review and will be in contact shortly to work toward a resolution. Kind Regards, The TourRadar Team

Posted 5 years ago

“My first email to follow up on the booking took 12 days to get a reply. I'm again chasing to get a response on how I can finalise my payment. It's quite annoying that your colleagues do reach out when I've not yet made the booking - but once booking is made, you don't continue contacting me anymore.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to provide us with your booking experience feedback. Our customer support team is available 24/7 by phone and live chat to assist with travellers immediate questions. For all other questions, we encourage travellers to post enquires directly to their booking page as we strive to respond to customers within 24-48 hours, which is the turnaround time provided on your enquiry. We can see that our team has reached out to advise how best to update your banking information, ahead of your final payment. We hope you have a wonderful time on your upcoming holiday and if you have any further questions before you go, please let us know. Cheers, The TourRadar Team

Posted 5 years ago

“The tour guide was not very capable. Not helpful. Uninformative. He treated us like we were a burden. He argued and was insulting. The tour was rushed and if anyone made any suggestions he would not oblige and blame it on Trapsatur. I ended up leaving the tour early and taking a train to Barcelona early to get away from him.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to outline your on-tour concerns. We are disappointed to hear of your experience on tour and take this feedback very seriously. Looking at your booking pages, it appears that this is the first time TourRadar has been notified of the events outlined in your review. As your booking agent, we are here to assist in resolving this. We are liaising with the tour operator to help facilitate a resolution to your concerns and will revert shortly. Best regards, The TourRadar Team

Posted 5 years ago

“There are too many tours to choose from...then once I found tours I thought suited me I would look at the dates and they didn't suit me...so back to the beginning... I was so confused in the end that I booked a tour with no accommodation...this astounded me because the tour was super expensive that I believed accommodation must have been included...but no I had to add accommodation onto an already ridiculously expensive tour...and if course accommodation in Iceland is ridiculously expensive too...so this 4 day tour has cost me the details price as a 4 month stay in Greece... you'll never see me again... I'll be lazing on the beach in Greece...”

Helpful Report

Posted 5 years ago

“I’m struggling to give a good review here as I have asked on three occasions regarding the optional extras on the tour and some other queries I have with this tour. I have received zero response regarding any of my enquiries, and the only thing that has gone through is the automated charging of my credit card to confirm booking this tour. Some human interaction would be appreciated rather than just automated computer responses, and to actually respond to my queries. Not a pleasant feeling wondering if I shall be left in the dark regarding all arrangements and progress with this tour. Bit unnerving really that money taken but no follow up from TourRadar! Regards. Hazel”

Helpful Report

Posted 5 years ago

Hello Hazel, We can certainly see that the tour operator of your confirmed tour, has failed to address your questions. We apologise on their behalf. We responded to your messages yesterday, however, the tour operator's office was unfortunately closed as it was Sunday. We will be following up with them today in order to promote a speedy response to your additional service requests. We assure you, you've booked a fantastic tour and the TourRadar support team is available to you 24/7 by phone or online chat in order to assist you with any concerns or queries. Thank you for your feedback, Hazel. We look forward to providing you a better experience moving forward, in conjunction with your tour operator. Kind Regards, The TourRadar Team

Posted 5 years ago

“Dear Touradar, It is with some apprehension I write tis review of your initial application process for my trek with your company . Over the past ten years I have trekked all over the world with at least six different trekking companies. I have never experienced such frustration as I have experienced with your website ,your service ,and your lack of clarity regarding my application . Over a period of over six weeks ,I have been inundated with confusing emails with a different range of information and fee structures . I have been given at least three financial quotes for the same trek. And finally have had to write and copy ,emails from your office to inform your office of the quote I accepted . It was obvious to me that your data management system ,and office staff ,did not have all the information I had been asked to provide . Finally I received s telephone call from your office trying to “explain “ to me why I was not correct ,when I had already sent two emails quoting your price back to me a month earlier . I am is some trepidation about actually taking this trek with your company ,especially following the wonderful experiences I have had with other trekking companies in Switzerland,England ,France ,South Africa, Australia,New Guinea ,and ,Canada. While the young people in your office have been pleasant ,and tried to respond to my requests for clarification,they obviously were nit in command of all the information about my emails ,or requests for clarification . I await your response with interest . Bruce Shortland-Jones”

Helpful Report

Posted 6 years ago

Hello Bruce, Thank you for your feedback. We regret to hear about your frustrating experience booking your tour and hope that the exclusive saving we have offered you, as a result, compensates at least in part for the confusion. As per your request, a senior team member has tried a couple of times, to reach out to you by phone but has been unsuccessful. We'd also like to assure you, that the tour you have chosen is operated by G Adventures, a TourRadar partner and a world leader in adventure touring, who have decades of experience. You've made an excellent choice and we have no doubt, your tour will live up to your previous trekking experiences. TourRadar is a marketplace, where you can search and book the perfect tour. As your booking agent, we remain here for you, should there be anything further we can assist you with before you set off with G Adventures and welcome any further feedback you'd like to share. Kind Regards, The TourRadar Team

Posted 6 years ago

“Misleading. Confusing. Dishonorable. I booked a black Friday deal expecting a discount on the listed price. There wasno additional discount and the price was not lower than previously listed pricealthough you said the price was an already disoucnted price. After booking, I kept getting emails from you about completing booking of my tour. This was confusing because I thought I had already booked - i'd already been charged....had I not completed the process? This was also a problem because the price in some of the emails was less than I paid on the BF deal! You would not honor the lower price. I will not be checking your website again.”

Helpful Report

Posted 6 years ago

Hi Pamela, Thank you for your feedback. We hope you enjoyed your time in New Zealand. We have reviewed your booking and can confirm that you did receive a discount on your tour from our Black Friday sale that was ongoing during the time you confirmed your tour. This discount provided you with a lower price than provided by the tour operator directly. When booking through TourRadar you will always receive the best price available whether it's through our Member Savings or any ongoing promotion we have running. The email you received were reminders to complete important traveller information, that would be needed in order for the tour operator to complete your booking. Our team Customer Support team is available 24/7 by phone and live chat to help clarify any misunderstandings about emails or notifications we send you as part of the booking process. We can assure you, however, that everything was in order with your booking and sincerely apologise for the confusion during your booking process. Kind Regards, The TourRadar Team

Posted 6 years ago

“The website wouldn't accept my booking. Tried live chat to contact tourradar but no answer except gmail saying thanks for using chat. Had to ring, on hold for 20 minutes then was on the phone for half an hour as discount was not correctly applied, then single supplement not added. Was assured all was ok. Next day tour operator emailed me saying i needed to pay a single supplement. Rung tourradar & was on hold for over 10 minutes, hopefully all fixed now but does not make me have any confidence in thier abilities.”

Helpful Report

Posted 6 years ago

Hello! Thank you for your feedback. You've booked a wonderful tour to Italy with a local operator who has years of experience. We have no doubt you will have a wonderful time with them on tour! We're sorry to hear you've had troubles reaching our support team. We can see we missed you on one of your online chats while you were trying to book your tour, but unfortunately, there was a typo in your email address so we were unable to reach out or follow up with you. The message sent to confirm you accept the single supplement was indeed sent in error and we apologise for this as we can see you had already accepted this charge. We can assure you, however, that everything is in order with your booking and sincerely apologise for the confusion during your booking process. We look forward to offering you a better experience moving forward! Kind Regards, The TourRadar Team

Posted 6 years ago

“Tourist Israel is a scam; we relied upon TourRadar to provide a screening of reputable travel companies on our journey to Israel and Jordan and in this process TourRadar completely is off the mark. It's recommendation to utilize Tour Israel is useless. That company is never on time, misses pick up and drop off times, eliminates established site visitation and most importantly did not pay our hotels for our rooms, even though we prepaid everything in January, 2018. I cannot stress enough to boycott Tour Israel as in option for the Middle East. "Caveat Emptor"”

Helpful Report

Posted 6 years ago

Hello Tony, Thank you for your feedback. We're extremely disappointed to read about your poor experience on your tour in Israel. There are certainly some big issues you've highlighted here in your review, which we would like an opportunity to help you resolve with the operator. Your feedback is extremely important to us Tony, as it's you the customer who can keep us most up to date with unbiased reviews of your touring experience with our partners. We will be in touch with you to address the issues you encountered while travelling and work together, toward a resolution. Kind Regards, The TourRadar Team

Posted 6 years ago

“I received a quote for a tour and paid the deposit as per request. 3 days later I received an email to say that there was a glitch and the wrong price was quoted by Tour Radar. We paid the deposit based on the quote given and as we were on a wait list for that tour it was too late to book with another company. I would expect that as it was an error made by Tour Radar they should of honoured our quote.”

Helpful Report

Posted 6 years ago

Hello Vivienne, Thank you for your time on the phone today and for taking the time to offer us your feedback. We can reassure as discussed, that the pricing on your confirmed booking is consistent with the initial quote provided, but understand this was not the only issue at hand. We can also see that there was a typo in the email address we had on file for you which delayed communications somewhat as you were naturally, not receiving our emails. We sincerely regret the multiple issues you've had while placing your booking and hope that the additional savings we've offered you can make up for at least some of the inconvenience caused. We remain here for you, should you need any further assistance. The TourRadar Team

Posted 6 years ago

“It took ages to get information back re whether we could go on the trip. This may have been out of your control. Because of the delay when we booked the priced jumped back up to the normal price rather than the discounted price. We were told in conversations they would honour the discounted price & told to book & pay the deposit & they would fix the error but that hasn't happened. We were offered a similar discount elsewhere so would not have booked with tour Radar at the standard price. Attempts to rectify the problem have so far failed”

Helpful Report

Posted 6 years ago

Hi Christine, Thank you for your feedback and choosing TourRadar. We understand your frustrations during the booking process, as naturally, you expect the discount to have applied at the time of confirmation. Looking through your booking, we can see the communication between yourself and our team regarding this matter. We have now applied an exclusive promotion to your booking that should have been applied originally. We hope that this gesture will help restore your confidence in TourRadar as we value our clients very much. We welcome you to contact our team of travel experts should you have any additional questions and look forward to assisting you again in the not too distant future. Happy Travels! The TourRadar Team

Posted 6 years ago

“I refer to my long list of conversations in order to eventually secure a successful outcome. I would expect an international organisation to have a far more refined process. I had chats with at least 6 different people (some of whom had not even read earlier chats!), basic errors were made in calculating total costs on two separate occasions, the website wouldn't allow me to indicate for three people I required one double and one single room and when I completed final details my choice was limited to either twin beds or a single bed......I assume therefore no double beds are provided on any tour!!! I only proceeded with my booking because of the timely intervention of Courtney”

Helpful Report

Posted 6 years ago

Hello Ron, Thank you for sharing your TourRadar experience. We're delighted to hear Courtney managed to get in touch with you in time and you've been able to book your tour with the room arrangement you require. At TourRadar, we pride ourselves on a smooth booking experience and great customer service. Your feedback on your booking experience and particularly your room selection options is extremely valuable information to us and has been forwarded to the responsible team to consider for future developments. As expressed on our call with you, we sincerely regret the frustrations you had while trying to solidify details about your desired tour. We also appreciate that you might have preferred to chat with just one of our agents which we are more than happy to arrange upon request. As we are a global company and available to our customers 24/7, we do not have a system where individual Travel Experts look after personal bookings. This enables us to ensure a quick response to travellers enquiries at any time of the day or night. Now that your booking is confirmed and you have the answers to your questions, we look forward to helping you prepare for your trip. If there is anything at all we can assist with, please do get in touch and feel free to request your preferred Travel Expert. If he or she is available, they'll be more than happy to assist! Kind Regards, The TourRadar Team

Posted 6 years ago

“I booked a holiday with Tour Radar which included a river cruise that had a range of cabin options and selected the only zero cost cabin option available. Tour radar then proceeded increased the tour cost $2300 per person fort hat cabin selection. Despite twice daily communication I could not get through their staff that I was not interested in the higher priced cabin. By the time the message did get through all of the low cost cabins were sold and the cheapest cabin available was an extra $795 per person. Ended up booking the tour only to be advised that I would also have to pay an additional deposit payment in 2 months time which was not previously communicated. I book all my holiday travel on line and have done so for many years. This was without question the worst booking experience I've ever had. At the end of the day I would have ben better of booking direct with the tour company directly , the discounts offered on Tour radar looked attractive but by the time my booking was made it cost me far more to book this way than what I would have spent had I booked direct. Booking direct would have also save me days of ongoing aggravation trying to communicate with their agents.”

Helpful Report

Posted 6 years ago

Hello Donald, Thank you for your feedback. We certainly are very disappointed to hear about your negative experience and sincerely regret the various issues you've had while booking your holiday. While we work very hard to ensure the accuracy of the pricing and availability on our site, unfortunately, in this case, we identified an error which affected only the departure you had booked. The issue was consequently fixed as a matter of urgency. Regarding the communication problems that followed, we sincerely apologise for the disappointment this has caused you. A member of our management has already contacted you directly to see if we can move toward a resolution. Sincerely, Leona

Posted 6 years ago

“Didn't respond yet after a few days to my question after I booked the tour, which will determine what flights I book.”

Helpful Report

Posted 6 years ago

“I asked a question about the tour I booked and am still waiting for a response and it has been 3 days - this determines what flights I can book. Once you book the tour does anybody bother to respond to your questions about the tour?”

Helpful Report

Posted 6 years ago

Hello valued customer, Thank you for your feedback. We regret that we have not attended to your message sooner and understand this has caused some frustration for you. We are experiencing particularly high volumes of enquiries at present and are working hard to answer your query as soon as possible. We will be in contact privately regarding your booking enquiry and thank you for your patience and understanding. Our customer service team remain online 24/7. Kind Regards, Leona

Posted 6 years ago

“Website would not take my credit card payment multiple times. I had to make multiple calls to try to get assistance as the "Help" chat wouldn't load. On the phone, I was told to contact my credit card bank because the agent assumed the problem was at my end even though I indicated I had made a number of on-line purchases with other merchants after TourRadar rejected my card(s). I contacted my credit card bank and was told the problem was at TourRadar's end. I called TourRadar again and was then told the finance department would look into the problem and I would hear from TourRadar the next day. I didn't hear from the company. Made another call to TourRadar. Again was told nothing could be done since the tech people weren't in. Asked if the booking could be held since the problem was at TourRadar's end. Was told "no". Finally, I was able to get the payment through via Paypal... There is also the issue of the trip departure date. The company sent me an email saying that the trip leaves from Christchurch on Oct. 25, 2018. TourRadar insisted that it leaves Oct. 24 from Picton. Agent essentially asked me to provide "proof" that the trip departure was Oct. 25. TourRadar agent said it was the tour company's issue "since they upload trip information" onto TourRadar's website. Altogether sloppy customer service.”

Helpful Report

Posted 6 years ago

Hello there, Thank you for your feedback regarding your tour booking experience. Unfortunately, a minority of our customers experience difficulties processing payment which is usually a restriction imposed on your account by your card provider. Though we are working on improvements to avoid these rare cases in the future, our team did all they could to investigate the issue at our end. However, similar to your bank, we could not identify a problem. We're are very pleased though, that you were able to consider and utilise an alternative payment method and that you were able to book your tour. We also regret the difficulty you experienced in getting in contact with our team to resolve the issue. We understand you were not able to call us on our 24/7 line, due to the cost involved with calling from your location and that there was also difficulty using our online chat. We have local numbers from many countries around the globe listed on our site, though unfortunately, we do not have a local number for your location at present. We believe the brief technical issue with our chat is no longer a problem and apologise for the inconvenience and frustration this short outage caused you. Sadly, we were also unable to connect with you on the phone number you provided. Our team will be in touch shortly regarding the conflicting information you have received regarding your tour departure date via email and will also attempt again, to connect with you by phone. This issue is highly unusual and appears to be a miscommunication, however, it's our priority to clarify this information as a matter of urgency. We will be in touch shortly. Kind Regards, Leona

Posted 6 years ago

“I had confirmed booking but I received E mail again from you asking me to confirmed or not twice.”

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Posted 6 years ago

Hello Hidermi, Thank you for taking the time to offer your feedback on your TourRadar booking experience. Upon looking at your booking, I can see you requested an additional service be added to your tour package, which resulted in the need to have you confirm the additional cost before confirming your booking. We regret that this appears to have caused some frustration, however, we believe it is of utmost importance that the pricing of a tour and any requested additional elements, is 100% clear to our customers before processing the transaction. We can see your booking has now been confirmed and sincerely hope you have a wonderful time in Morocco! Should you require anything in the meantime, our team is available 24/7. Kind Regards, Leona

Posted 6 years ago

TourRadar is rated 4.6 based on 6,665 reviews