TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“Very friendly and helpful. Really listened to me regarding what my interests were. Found a great deal for us. Very conscientious person”

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Posted 7 years ago

“Was very clear website to navigate, any questions were handled straight away by the chat line and of course the prices and discounts were great”

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Posted 7 years ago

“Website easily navigated. Used “Chat” feature - quick response + person was very helpful. I was able to afterwards get in touch with the actual tour operator to have in-depth questions successfully answered.”

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Posted 7 years ago

“Nice people to work with and prompt feedback.”

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Posted 7 years ago

“All phone calls answered promptly & very happy with the professional help given to me.”

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Posted 7 years ago

“Great prices and very convenient to find your next trip, I would definitely recommend to anybody considering taking a vacation.”

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Posted 7 years ago

“Disappointed but now optimistic! My partner and I have booked a rail tour in early October and are now waiting for our vouchers of where we are staying and places we are covered for. Have contacted tour radar approx 5 +times and still no definite response received . Feeling let down with lack of communication. What was meant to be the most happiest experience is starting to become stressful . Unfortunately your systems and processes need reviewing . Have finally received our vouchers and are now excited and looking forward to a great holiday - my expectations are high so I hope they can deliver! Regards Josephine”

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Posted 7 years ago

Hello Josephine We're glad to hear things have been turned around for you and you're now excited for your holiday! We understand your disappointment with the delayed issue of your tour vouchers and worked hard with the operator to have them issued on time. Your vouchers are like your golden ticket to your tour! We hope your tour is everything you hoped it to be and more. Our Travel Experts are available to you around the clock, both in the lead up to and during your trip. Happy Travels, The TourRadar Team

Posted 7 years ago

“We just booked a Portugal-Spain river cruise with TourRadar. It was great dealing with them and the website was easy to use. We will contact them for our next vacation adventure.. We will add to the review after we return from our vacation in August.. A special mention to Felipe who called us back and sent us all the information we needed to book our trip.”

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Posted 7 years ago

“So far, so good! Have only just booked, so not able to comment on the tour experience, itself.”

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Posted 7 years ago

“Super fast reply and uncomplicated purchase”

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Posted 7 years ago

“We are frequent travellers independently as well as in small groups. TourRadar was highly recommended by friends with whom we have travelled on several occasions. We are looking forward to our next adventure in central America in February and so far all is going well - we have enjoyed the discounted price of our Nomad trip.”

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Posted 7 years ago

“Was very easy to book tru TourRadar hope the trip goes as smooth as booking it went”

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Posted 7 years ago

“Was able to book and was confirmed in a timely manner”

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Posted 7 years ago

“Proactively, they gave me a promo code for discount.”

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Posted 7 years ago

“I am pleased with the way they handle calls. Reps are polite and gentle. They do not push for sale. Proactively, they offered promo codes for discount. Only thing, I was not made aware on website or over the phone, that once I book, it will be on hold (pending status) for 48 to 72 hours. I was in total impression that once you click "pay now", you are done and you are confirmed for your trip. SO GYS BE CAREFUL , if you are using this portal. (The reason behind this pending status is that they have to communicate with local guys in Turkey and local guys have to book buses, hotels, internal flights, etc., "manually". It is not a seamless process like what we see in North America)”

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Posted 7 years ago

Hello Shabbir, Thank you for your feedback! Our Travel Experts are some of the best in business and we're glad to hear you found the trip for you on tourradar.com! You're absolutely right about some tours being On Request, which means the operator of the tour needs a couple of days to confirm the tour, for exactly the reason you outlined. This is not always the case though. In fact, only when tours are close to departure, or almost fully booked, might you have to wait for confirmation. This status is dictated by the tour operator of the tour, (not tourradar.com) and happens only to 1 in every 20 bookings. All tour departures on tourradar.com which show as Instant Book, will offer instant confirmation, regardless of where you're travelling to, or where you are located. Even the tour you've booked has other, instantly bookable departure dates :) The most important thing though, is you're booked and confirmed to go on the trip of a lifetime to Turkey and we have no doubt it'll be a wonderful trip! Thank you again, for taking the time to offer your feedback! Happy Travels, The TourRadar Team

Posted 7 years ago

“Very easy to compare a wide variety of tours from different tour companies. Good discounts on tours. Simple booking process. Much better than using a travel agent.”

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Posted 7 years ago

Hi there, Thanks for your review! It's always great to hear our customers enjoy using our site to easily find their next trip of a lifetime! The other big plus is we feel very strongly about booking or agent fees and avoid them at all costs! Thanks for choosing TourRadar! We hope you have a wonderful trip! Happy Travels, The TourRadar Team

Posted 7 years ago

“Customer Service Sabine is very helpful and accomodating”

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Posted 7 years ago

“Still waiting to go to Rio for Carnival. Meanwhile agents from TourRadar have provided all the info and links I requested and have been most detailed and responsive in replying to my questions. 😄👍”

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Posted 7 years ago

“Very helpful and prompt. Easy to use and will certainly use TourRadar again and recommend TourRadar to anyone.”

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Posted 7 years ago

“So far the online service has been exceptional.”

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Posted 7 years ago

Hi Simone, Thank you for your feedback. We pride ourselves on the knowledge and professionalism of our Travel Experts and are glad you've been able to reap the benefits! Have a great time on your next adventure and we hope to see you again soon! Happy Travels, The TourRadar Team

Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews