TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

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TourRadar 5 star review on 18th December 2024

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TourRadar 5 star review on 17th May 2024

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TourRadar 5 star review on 16th May 2024

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Anonymous

Anonymous // 01/01/2019

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“We have booked 2 tours with you. Your booking service is excellent and I cannot ask for anything better than this. Let us hope that the tours will be just as good. Thank you. M.L. form Canada”

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Posted 7 years ago

“Great and prompt customer service. Not left hanging. Agents great and patient with all my questions. So far, before tour, a really pleasant experience.”

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Posted 7 years ago

“Tour Radar were so helpful and patient. They were great”

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Posted 7 years ago

“I cancelled my order and experienced trouble contacting TourRadar for my refund. However, after seeing my post they resolved the issues swiftly and their customer service team were very considerate.”

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Posted 7 years ago

Hi Anonymous, Thank you for taking the time to provide your feedback. We can confirm that our team has now processed your booking cancellation and issued your tour refund. Thank you also for your time on the phone and for explaining the difficulties you had getting in touch. We’re pleased, however, that everything has been positively resolved. We hope to have an opportunity, in the not to distant future, to help you plan another adventure! Cheers, The TourRadar Team

Posted 7 years ago

“Great value trips. Site easy to use”

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Posted 7 years ago

“Web site very easy to use, thank you.”

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Posted 7 years ago

“You were great at replying quickly to my queries...many thanks..Mari”

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Posted 7 years ago

“Its website is most informative and their service are very efficient.”

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Posted 7 years ago

“Great service Rebecca was great via the chat function and answered all my enquiries and even got us a discount! Easy to use”

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Posted 7 years ago

“Very Helpful”

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Posted 7 years ago

“It is easy to find information about different tours and activities.”

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Posted 7 years ago

“Overall this was a good tour, Liam was an excellent guide, knowledgable and patient. Disputes this mixed group , which could have been a challenge he remained respectful and kind. Our main grievance is that.our enquiry re luggage made prior to travelling was incorrect.we were given Waverley Road as Left Luggage facility in Dublin At a cost of 20 euros each we left our suitcases at a Dublin facility.(non of our fellow passengers had this expense On boarding the Minibus we discovered that all other travellers had suitcases and a number Of people with suitcase that must have weighed at least 30kilos We feel that Tourradar should compensate us for this unnecessary expense.”

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Posted 7 years ago

Hello Ann, Thank you for your feedback, we're glad to hear you enjoyed your trip! We can see you were advised by the operator, via your TourRadar booking conversation, that you could only bring a small case and understand your frustration. We'll be happy to arrange for the issue to be addressed with the operator and will be in touch shortly with a resolution. Thanks for choosing TourRadar! The TourRadar Team

Posted 7 years ago

“I start to open b&b at country side in Japan. It could have cooking,tour and agriculture. I could find tour that I serched through this site.it was very convenient.I'm look forward to joinning.”

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Posted 7 years ago

“TourRadar go above and beyond to help you make your travel plans a reality! They are extremely organised, friendly, helpful and prompt in replying to any questions you may have. I would definitely recommend TourRadar for not only their excellent service but wonderful travel deals and savings.”

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Posted 7 years ago

“helped book my trip”

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Posted 7 years ago

Hello Tayla, Thank you for your review. If there is anything further we could do to improve your booking experience, we'd love to hear about it! Happy Travels, The TourRadar Team

Posted 7 years ago

“Booking procedure was very easy”

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Posted 7 years ago

“Easy to compare many tour options”

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Posted 7 years ago

“I booked the Egypt Jordan and Israel tour. All my questions were promptly addressed by Walaa the agent in Egypt. He also facilitated by making several other recommendations to enhance the tour. I now look forward to the tour.”

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Posted 7 years ago

“Ludivine was excellent in responding to my requests so promptly, and over the weekend too. I feel I made the right choice to join this tour already. I am from Singapore and so just surfed the net and felt this tour would be good for me.”

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Posted 7 years ago

“Answering multiple questions with respect and consideration. Offering a better rate. Responding to my suggestion the rate offered wasn’t expressed in exact dollar terms and correcting it. Easy to use interactive screen.”

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Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews