TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 16th May 2024

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Anonymous

Anonymous // 01/01/2019

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“The website was easy to use The tours are detailed which made choosing easy Haven’t been on trip yet but booking was easy through tour radar”

Helpful Report

Posted 7 years ago

“Very easy to book the tour to India online - Rajasthan Experience. The website was easy to manoever through to get all pertinent information about the tour. Live advice by telephone was very helpful.”

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Posted 7 years ago

“Amazing, prompt service--even when we are all in different time zones! Could not ask for more! Communication couldn't be better.”

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Posted 7 years ago

“It was very easy to use and had amazing offers. Also the team was very friendly and always tried their best to help.”

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Posted 7 years ago

“You have a great range of tours and you office staff are excellent (I dealt with about 6 of them). However, the booking process was a nightmare because your tour operators do not keep information up to date. I tried to book on at least 7 or 8 different tours but was declined for all of them as they were either full - even though the ad showed they had lots of places available, not now running - though they were still on the website. One member of your staff even rang operator straight away and was told tour still available with lots of places - I'd tried to book onto the tour just before her call but still not declined. The tour operators also gave conflicting information about why I was being declined. Also, sometimes the responses were coming the following day which in the end cost me a lot of time. It wasn't a great experience and I'm lucky I had time to set next to a computer for a few days trying to organise things.”

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Posted 7 years ago

Hello Paul, Thank you for taking the time to offer your feedback. It looks like you've been rather unlucky on this occasion and we apologise for the frustration you've had booking your trip. This is certainly not the standard of booking experience we strive to offer. We have identified the core issue and will be working with the relevant operators to improve the experience of booking their trips moving forward. We hope you have an amazing tour and look forward to hearing all about it upon your return. Happy Travels! The TourRadar Team

Posted 7 years ago

“So far so good. Booking was easy and contact has already been made. I am looking forward to meeting Saurav in person.”

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Posted 7 years ago

“We were recommended the Highlights tour by a friend and, as it included all the places in England we would love to see, promptly placed our booking for 2019. The website made the whole very easy and straightforward.”

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Posted 7 years ago

“As an absolute Outlander fan, I was so pleased to find a tour that included the places that are in the book. Really looking forward to it.”

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Posted 7 years ago

“Easy to navigate”

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Posted 7 years ago

“Stephanie & Cassandra both were very efficient. I was made comfortable with their knowledge of the trips experience. Stephanie was very helpful in explaining & providing information about Wing Buddy. Must only concern is the cancellation policy did not breakdown exactly charges in a timeframe. Not that I will need it.”

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Posted 7 years ago

“Easy site, well designed and full of great information. Able to find and book my sail through great communication with TourRadar and vendor.”

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Posted 7 years ago

“There were so many tours operated by various operators on their web site which gives you a vast choice and combination of places you may have planned to visit. I also believe that the tours advertised are good value for money. I would definitely use TourRadar in the future and recommend to others for their consideration. Thanks TourRadar”

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Posted 7 years ago

“Response within hours which was great considering our time difference. Tour choice was incredible, obviously an experienced team”

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Posted 7 years ago

“Quick and easy booking process”

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Posted 7 years ago

“Call was answered within a short wait, staff were on the ball, courteous and very helpful.”

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Posted 7 years ago

“I found the interaction to be prompt, easy, direct and clear; the service providers are delegent and their follow-up communication provides one full confidence...”

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Posted 7 years ago

“Made the process easy to navigate and book. The rep I spoke to on the phone (believe her name was Andrea) was excellent in answering my questions.”

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Posted 7 years ago

Hi Lynne, Thank you very much for sharing your feedback with us. It has been a pleasure assisting you with booking your tour! Enjoy your trip and we are looking forward to hearing all about it when you return! Happy Travels, The TourRadar Team

Posted 7 years ago

“TourRadar is a very easy website to use. In booking a tour,the consultants couldn't be more helpful. The questions we have asked are always answered promptly,and efficiently. We have no hesitation with using Touradar as our booking agent.”

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Posted 7 years ago

Hi Peter, Thank you for your stellar feedback, we’re delighted to hear about your positive experience booking your next vacation with TourRadar! We understand that prompt responses from our Travel Experts make all the difference when looking for that perfect tour. It’s been a pleasure assisting you and we are excited to hear about your trip upon your return. Happy Touring! The TourRadar Team

Posted 7 years ago

“The tour of highlands and the Jacobite train was fabulous. The tour was well planned and the tour guide Jemma was so sweet and helpful and had very good stories too. The only problem we faced was that the breakfast at one accommodation was not served on time and totally mismanaged and as a result our start of the day was so rushed up and stressful. Not eating breakfast properly on the long journey made me feel quite sick. So it should be looked into, if the team had planned to leave at 8.15 am then you cannot serve us breakfast at 8.10 am and ask us to just rush and gobble up the food. Another big problem i faced was while booking the tour. The tour took 2 days to book after my payment was deducted and therefore it left me very little time to book the accommodation and travel plans etc and the response was very very slow from the tour company. So maybe it should be really looked into as it is very difficult for customers to be unsure like this on an a limited time/stay visa. And lastly i really seriously feel that the contact number of the guide on tour should be given to each and everyone in the tour for safety and help as it is a 3 day long tour and it is highly difficult to email the office if we need to directly speak with the tour guide urgently or if you feel sick or are in an emergency. it was very irresponsible to not provide us with numbers or maps of the places we visited. If privacy were an issue, then some official mobile numbers should be given to guides to communicate with us. i fell ill in the tour and nearly fainted in the square and i had no way of connecting with my guide till almost an hour when i mailed the company. It is very strange and some solution should really be made for this. Otherwise the tour, guide and Scotland were simply great. Thank you.”

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Posted 7 years ago

“Super helpful support team when I has trouble with my booking, able to answer and solve all my questions!”

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Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews