TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,749 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,749 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I just paid my deposit , I am not sure I will be able to go on the trip but if I do, I will have more to say.”

Helpful Report

Posted 6 years ago

Hi there Mariana, Thank you for booking with us! We have had a look at your booking and can see that the date you chose for your tour is a guaranteed departure; in fact, your particular departure date is completely sold out at this time. Should you have any questions or concerns, we are available 24/7 via phone and live chat and would love to hear from you. Kind regards, The TourRadar Team

Posted 6 years ago

“You did a good job except hard to get a hold of on the telephone”

Helpful Report

Posted 6 years ago

Hi there Todd, Thank you for your review! Our customer support team endeavour to answer all calls in the order that they were placed, although busier periods may incur longer hold times; for this we do sincerely apologise. We can see that one of our agents assisted you via phone yesterday, so we are glad to see that we were able to get the help you needed. May we suggest reaching out to us via live chat as well? We are available 24/7 via both phone and live chat and look forward to assisting you in the future. Thanks for choosing TourRadar, and have a great week! Kind regards, The TourRadar Team

Posted 6 years ago

“Still need several answers for tour in Iceland with granddaughter in August. I prefer live contact when booking travel.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for your review. It looks like your recent questions have been answered by the tour operator. With that said, should you prefer speaking with a representative over the phone, we do provide a 24/7 phone support line, where one of our helpful support agents can assist further. Thank you again for your feedback and we wish you a great trip! Kind regards, The TourRadar Team

Posted 6 years ago

“I can't enter my details on the booking site”

Helpful Report

Posted 6 years ago

Hi Gregory, Thanks for booking with TourRadar! We understand that you have had some trouble with entering your details on the tour operators information request link. A member of our team has reached out to you to explain how to input your details into the website to allow them to save. If you have any further feedback surrounding the usability of this link we would be more than happy to pass this onto the tour operator. We look forward to assisting you in your booking journey, The TourRadar Team.

Posted 6 years ago

“The staff were very helpful with sorting out a creditcard issue.”

Helpful Report

Posted 6 years ago

“Found the tour on your webpage, but when I needed to find it again a few weeks later it was difficult to find it again. Your seachmachine is not specific enough. You get many possibilities and can't select on the few you want. But I found it at last.”

Helpful Report

Posted 6 years ago

Hi Willeke, Thank you for your feedback. With thousands of different tours on our platform, we can understand if it's overwhelming at first when narrowing down these different options. This is why we have provided different filter options to further help our customers with their search. If you remember the name of the tour you can also search this title in the search section, or even reach out to our 24/7 support team for further assistance. We certainly appreciate your feedback though as it helps us to further improve our platform and service. We wish you a great time on your upcoming tour! The TourRadar Team

Posted 6 years ago

“Pros: Easy to navigate, best price selections, ability to download and upload documents, questions tour operator directly. Cons: Unable to see my itinerary by login to tour radar website directly. I can only see my itinerary by clicking link in my email.”

Helpful Report

Posted 6 years ago

Hi Edy, Thank you for your review. We are glad to hear that you were able to make use of our best prices and that you had no issues navigating our site! When it comes to the itinerary of a tour, this information will be listed also on the main tour page, should you have troubles finding this in your email or booking page. In the meantime, a member of our team has reached out to you directly in your booking conversation page to provide some further information of this to you. Thanks for booking with TourRadar! Kind regards, The TourRadar Team

Posted 6 years ago

“I like the site easy to use, however some of the trips don't allow for older travellers to join in and therefore there are no other options like those”

Helpful Report

Posted 6 years ago

“The website for booking was efficient and fast. Unfortunately the tour company said the data in the tour radar site hadn't been updated.”

Helpful Report

Posted 6 years ago

“Excellent turn around when asking questions. Feeling like you have a friend on the other side of the email chat. I have booked now, but have not yet started my trip yet, so the "excellent" review will hopefully follow once I am back and found everything as described.”

Helpful Report

Posted 6 years ago

“Website is easy to use. The only issue so far is on the communication with the tour operating agent Achut. Doesn't answer all the questions to the point.”

Helpful Report

Posted 6 years ago

“Booking was hassle free and reasonable time frame and good time follow up.”

Helpful Report

Posted 6 years ago

“Great selection of tours and good information.”

Helpful Report

Posted 6 years ago

“By answering my queries promptly although I had not yet booked. I received all the information I needed”

Helpful Report

Posted 6 years ago

“easy to setup account and relatively intuitive questions.”

Helpful Report

Posted 6 years ago

“The only thing I find is that it's hard to cancel a HOLD ...I made one for a tour I was interested in and I ended up bying another one on your website but I never found the way to cancel the hold.”

Helpful Report

Posted 6 years ago

“Website was easy to navigate and the prices appear to be value for money.”

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Posted 6 years ago

“Very good tour offer and awesome customer service and help!!”

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Posted 6 years ago

“Found a large number of trips to choose from. We selected one that met our dates & locations.”

Helpful Report

Posted 6 years ago

“The site was easy to navigate but the response time when called was time consuming. Once call was answered the agent was very responsive to questions.”

Helpful Report

Posted 6 years ago

TourRadar is rated 4.5 based on 6,749 reviews