TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“Very efficient, great communication. A pleasure to deal with.”

Helpful Report

Posted 7 years ago

Hi there, Thank you for your review! We appreciate your positive feedback and we hope you have an amazing trip. Happy Travels! The TourRadar Team

Posted 7 years ago

“lots of selections and info”

Helpful Report

Posted 7 years ago

Hi there! Thanks for your feedback! We're glad you enjoy the vast selection of tours we offer from operators all over the globe. Wishing you a great time on your tour! The TourRadar Team

Posted 7 years ago

“Easy to find the right tour. Easy and quick to email the operator with questions.”

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Posted 7 years ago

“The website is very complete and easy to navigate. All the information I could need was there and it made it easy for me to research and choose the tour that suited me the most. Moreover I got nice discounts. Will definitely keep using TourRadar”

Helpful Report

Posted 7 years ago

Hi Martina, Thank you for your feedback, we really appreciate it. TourRadar specializes in making booking tours easy. Our filters we offer on tourradar.com allow our travellers to find the right trip to best suit their travels needs. For every tour you book through TourRadar you will earn travel credits which you can use to apply towards a future booking with us. We hope you have a great time exploring Vietnam with Intro Travel. Best regards, The TourRadar Team

Posted 7 years ago

“they gave me excellent service and the best price”

Helpful Report

Posted 7 years ago

Hi Kevin! Thanks for your positive feedback! We know that price and service are two of the most important elements for travellers booking a tour, so we're happy to have been your choice! Have a great time on tour! The TourRadar Team

Posted 7 years ago

“Easy. Efficient. User friendly. Online chat service”

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Posted 7 years ago

“This is my first tour so far there has not been any issues.. easy to use and navigate”

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Posted 7 years ago

Hi Lorri, Thanks for providing your feedback about your booking experience. For your first tour, you've selected a great tour with Expat Explore Travel. We are happy to hear that you found our site easy to use and were able to find the right tour to match your travel plans. Have a great upcoming trip and if any questions come up, our support team is available 24/7 by phone and live chat. Best regards, The TourRadar Team

Posted 7 years ago

“Site easy to use”

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Posted 7 years ago

“So far I’m not happy. Although the booking procedure was fine, easy, etc, there were no options to pick the optional activities or own room/tent, which the itinerary suggests need to be done upon booking. The emails say my that customer service usually get back within 2 hours, and I’ve sent two queries regarding this in 24 hrs (because a stock standard “here is your itinerary came as if it were a reply to the first one) and gotten no reply.”

Helpful Report

Posted 7 years ago

Hi Eleanor, Thank you for your feedback. You're absolutely correct, there was no option on your tour booking page to select a tent for single use, but unfortunately, the operator has confirmed this option is not available on your tour departure. You can easily add your preferred optional activities and/or additional pre- or post-tour services within your TourRadar booking, by clicking on the 'Request Services' button and we'll be happy to add them for you now that your booking is confirmed. We also apologise for missing your initial message yesterday! We have sent you all of the information you've requested now and hope you have an amazing trip in September! Regards, The TourRadar Team

Posted 7 years ago

“Straight-forward online procedure.”

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Posted 7 years ago

“Reasonably easy to get into, for an 85 year old lady. My friend and I found the pricing confusing as she had received a much lower cost (and we had used her code) than I did, and we have been charged the higher amount.”

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Posted 7 years ago

Hello Jeanette, Thank you for your review. You've booked a wonderful tour to Britain which we have no doubt you and your travel partner will thoroughly enjoy! We've reached out regarding the pricing of your tour as we believe you're referring to the 'starting from' price on the tour page. This price is a reflection of the most inexpensive departure date in the year, which is usually during low season. All tour prices for each specific departure date are listed on our site and the price for the date you select is confirmed on the booking page before you book. Unfortunately, the date you're travelling on does not correspond with this 'starting from' price. We always have great offers available on the world's best tours, so if you'd like to ask any questions about pricing before your next booking, we'll be more than happy to help! Have a wonderful trip! The TourRadar Team

Posted 7 years ago

“navigating your site and reviewing tour options was very easy and informative.”

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Posted 7 years ago

“you only ask what worked not what needs to be improved if you do not make improvement I will have the same problem on my next booking I had to change my booking 3 times do to the fact that there nothing stating you had to book a solo room on top of that there wasn't even an option on the booking page a single room but you had to book a single room so how do you book a single room without an option to book a single room ?”

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Posted 7 years ago

“Quick and easy to use”

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Posted 7 years ago

“TourRadar was a very easy to navigate site, that enabled me to research all tours and itinerary's. I was able to compare tours and research operators and choose the perfect tour for me. It was great to be able to see the costs, destinations and inclusions for each tour. It was simple to reserve and book the tour. THANK YOU”

Helpful Report

Posted 7 years ago

Hello Simon, You're welcome! And Thank You for your positive feedback! We're glad our website helped you to find the perfect tour. We have no doubt you'll have a great time on tour and look forward to hearing all about it when you get back! Happy Travels! The TourRadar Team

Posted 7 years ago

“the details of the tour are acceptable though I did not get any answer from the tour operators about the tour and the fact that the hotels are mentioned but the alternatives are not mentioned. Hoping they will be up to the standard”

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Posted 7 years ago

“The combination of everything, easy to use, a lot of tours to choose from...”

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Posted 7 years ago

“The tour is what I was looking for. However, I am having a problem with the website. I cannot figure out how to set up an account.”

Helpful Report

Posted 7 years ago

Hi there, Thank you for your review. It's great to hear you were able to book the tour you're looking for on TourRadar.com! Setting up your account is easy. Your account is created automatically as your booking is confirmed. You simply need to click on the icon in the top right corner of our homepage and select 'Sign Up' which allows you to access your account and set your password. If you need any assistance, please get in touch! Happy Travels! The TourRadar Team

Posted 7 years ago

“Easy, fast, reasonable package tours.”

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Posted 7 years ago

“Dear Touradar, It is with some apprehension I write tis review of your initial application process for my trek with your company . Over the past ten years I have trekked all over the world with at least six different trekking companies. I have never experienced such frustration as I have experienced with your website ,your service ,and your lack of clarity regarding my application . Over a period of over six weeks ,I have been inundated with confusing emails with a different range of information and fee structures . I have been given at least three financial quotes for the same trek. And finally have had to write and copy ,emails from your office to inform your office of the quote I accepted . It was obvious to me that your data management system ,and office staff ,did not have all the information I had been asked to provide . Finally I received s telephone call from your office trying to “explain “ to me why I was not correct ,when I had already sent two emails quoting your price back to me a month earlier . I am is some trepidation about actually taking this trek with your company ,especially following the wonderful experiences I have had with other trekking companies in Switzerland,England ,France ,South Africa, Australia,New Guinea ,and ,Canada. While the young people in your office have been pleasant ,and tried to respond to my requests for clarification,they obviously were nit in command of all the information about my emails ,or requests for clarification . I await your response with interest . Bruce Shortland-Jones”

Helpful Report

Posted 7 years ago

Hello Bruce, Thank you for your feedback. We regret to hear about your frustrating experience booking your tour and hope that the exclusive saving we have offered you, as a result, compensates at least in part for the confusion. As per your request, a senior team member has tried a couple of times, to reach out to you by phone but has been unsuccessful. We'd also like to assure you, that the tour you have chosen is operated by G Adventures, a TourRadar partner and a world leader in adventure touring, who have decades of experience. You've made an excellent choice and we have no doubt, your tour will live up to your previous trekking experiences. TourRadar is a marketplace, where you can search and book the perfect tour. As your booking agent, we remain here for you, should there be anything further we can assist you with before you set off with G Adventures and welcome any further feedback you'd like to share. Kind Regards, The TourRadar Team

Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews