TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“Easy to navigate website”

Helpful Report

Posted 7 years ago

“Misleading. Confusing. Dishonorable. I booked a black Friday deal expecting a discount on the listed price. There wasno additional discount and the price was not lower than previously listed pricealthough you said the price was an already disoucnted price. After booking, I kept getting emails from you about completing booking of my tour. This was confusing because I thought I had already booked - i'd already been charged....had I not completed the process? This was also a problem because the price in some of the emails was less than I paid on the BF deal! You would not honor the lower price. I will not be checking your website again.”

Helpful Report

Posted 7 years ago

Hi Pamela, Thank you for your feedback. We hope you enjoyed your time in New Zealand. We have reviewed your booking and can confirm that you did receive a discount on your tour from our Black Friday sale that was ongoing during the time you confirmed your tour. This discount provided you with a lower price than provided by the tour operator directly. When booking through TourRadar you will always receive the best price available whether it's through our Member Savings or any ongoing promotion we have running. The email you received were reminders to complete important traveller information, that would be needed in order for the tour operator to complete your booking. Our team Customer Support team is available 24/7 by phone and live chat to help clarify any misunderstandings about emails or notifications we send you as part of the booking process. We can assure you, however, that everything was in order with your booking and sincerely apologise for the confusion during your booking process. Kind Regards, The TourRadar Team

Posted 7 years ago

“Fast response for any online inquiries. Tour price is cheaper than others BUT I hope tour guides are knowledgeable and itineraries/trips are WELL ORGANIZE. Suggestion: 50 people per bus is too much. I hope you can cut it down to 35 or 40 ( oh well, I think that's why it is cheaper😁”

Helpful Report

Posted 7 years ago

“Booking my next Tour was easy, with very fast response rate to my questions. I would recommend to my friends.”

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Posted 7 years ago

“Flexible and many available date, reasonable price and meeting the most demand tours - I was able to find THE tour that I was looking for!”

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Posted 7 years ago

“Very clear write-ups and instructions. Haven't called anyone for anything.”

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Posted 7 years ago

“was looking for a specific date for escorted tour and tour has ticked all important criteria. only that they should have included our flight from our country too. Any way it was not a difficult to book the flight as the tour itinerary. Looking forward to enjoy tour with the escorted guide.”

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Posted 7 years ago

“Web site was very easy to use and had no problems booking our trip”

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Posted 7 years ago

“The information was clear and easy to navigate and compare. The selection of tours across companies is great. I only wish that some extra information about the tours was provided before booking, rather than sent to me afterwards.”

Helpful Report

Posted 7 years ago

“No one replies to my email”

Helpful Report

Posted 7 years ago

Hi there, We're sorry to hear you had not received a response to your question from the operator of your tour. We can see, however, that the operator has answered your question this morning as soon as they got into the office. We hope you have a wonderful time on your tour! If you have any further questions, we'll be happy to help! Kind Regards, The TourRadar Team

Posted 7 years ago

“The process of booking a trip. contacting TourRadar and contacting the vendor who provides the tour was very easy. It was also very easy to look up the different details of the tours, including price, dates, departing and arriving cities of the tour, and the itinerary. I will definitely use TourRadar again.”

Helpful Report

Posted 7 years ago

“Touradar responded relatively quickly to my inquiries via email and were easily reachable by phone. Staff were knowledgeable and I feel confident that we booked the right tour for us.”

Helpful Report

Posted 7 years ago

“The website wouldn't accept my booking. Tried live chat to contact tourradar but no answer except gmail saying thanks for using chat. Had to ring, on hold for 20 minutes then was on the phone for half an hour as discount was not correctly applied, then single supplement not added. Was assured all was ok. Next day tour operator emailed me saying i needed to pay a single supplement. Rung tourradar & was on hold for over 10 minutes, hopefully all fixed now but does not make me have any confidence in thier abilities.”

Helpful Report

Posted 7 years ago

Hello! Thank you for your feedback. You've booked a wonderful tour to Italy with a local operator who has years of experience. We have no doubt you will have a wonderful time with them on tour! We're sorry to hear you've had troubles reaching our support team. We can see we missed you on one of your online chats while you were trying to book your tour, but unfortunately, there was a typo in your email address so we were unable to reach out or follow up with you. The message sent to confirm you accept the single supplement was indeed sent in error and we apologise for this as we can see you had already accepted this charge. We can assure you, however, that everything is in order with your booking and sincerely apologise for the confusion during your booking process. We look forward to offering you a better experience moving forward! Kind Regards, The TourRadar Team

Posted 7 years ago

“Plenty of contact and speedy replies helped make the booking easy.”

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Posted 7 years ago

“TourRadar has fast and thorough responses. Very helpful.”

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Posted 7 years ago

“Well defined trips, English speaking guides, interesting itinerary.”

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Posted 7 years ago

“Great customer service but when I I tried to book a tour on the Tourradar site that said there were 8 available spots left I was later told the tour was sold out after I had already booked my flight. This could have been a disaster but luckiky there was another tour available with a different company close to the same dates I had booked my flight so I was able to get on that tour instead. Please update your information more regularly and more accurately on your website so people don’t buy their airfare thinking there is space on a tour when there isn’t.”

Helpful Report

Posted 7 years ago

Hi there, Thank you for your review. We're pleased to hear our support team were able to assist you with booking an alternative tour when your first choice could not be confirmed. We work hard to ensure the availability on our site is as accurate as possible, but never-the-less, strongly recommend travellers do not book their flights until they have received full confirmation of their booking and the tour departure has been guaranteed to depart by the tour operator. We hope you have a wonderful time on tour! The TourRadar Team

Posted 7 years ago

“I love how easy it is to use, and the sales are great! But the time from sending a message to getting a response is quite slow there should be a live chat option”

Helpful Report

Posted 7 years ago

“Booking online with TourRadar was quick and easy. They responded to my queries with alacrity and clarity. I would recommended this tour company to any serious traveler.”

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Posted 7 years ago

“Although it is too early for a complete review the experience so far is excellent. The website is very concise and clear and the people are responsive and very helpful.”

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Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews