TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,827 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,827 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“Sent us wrong information mutipe times and took ages to relpy to me email regarding our transfer from the airport, causing a lot of stress.”

Helpful Report

Posted 9 years ago

Hi Chloe We're very sorry to hear that our service did not meet your expectations. While we endeavour to deliver all documentation in a timely and accurate manner I can see that for your booking this was not the case and apologise for this wholeheartedly - we will be adding travel credit to your account in compensation for the error. In regards to the transfer, I can see that our team did attempt to contact you multiple times prior to your tour departure requesting your details in order to book the transfers well in advance. However we did not receive your arrival details in enough time to arrange the transfer from the bus station. We did of course provide the hotel meeting point address, contact details and information for you to make your way to the start of the tour and apologise if this was a stressful experience for you. I can appreciate that it was difficult for you while travelling to connect to consistent wifi and will be sure to speak to the agents who handled your booking regarding your concerns as we do work to provide the best possible experience for you and regret that it was not the case this time around. Please accept our apologies and we hope that for your next trip you can utilise your travel credits and enjoy a more positive booking experience! Kind Regards Carly

Posted 9 years ago

“You pushed mandatory travel insurance, then you recognized that it was not compulsory. You did not respond to my e-mails for days. As a matter of fact, I am still waiting for instructions on how to proceed completing your registration form because I don't have insurance and I can't get passed that step. I still don't know which hotel I will be be going to in Milan and if transport from the airport is provided or not. I don't think I'll ever use your services again. I dealt with Viator for many years and their services were excellent. You can learn a lot from them!!!”

Helpful Report

Posted 9 years ago

To Emin We are very sorry to hear you were disappointed in your booking experience with TourRadar. While we do endeavour to always deliver a premium experience its unfortunate to hear that you were dissatisfied in your interaction. I am sorry that you felt travel insurance was 'pushed' to you, this is a service we normally offer all our travellers to ensure their financial and physical safety while travelling, and the vast majority of tour operators do make this mandatory for safety reasons. However it is of course not a problem for you to travel uninsured on your particular tour and we do apologise if you feel this was too heavily 'pushed' by our team. We are only ever looking after our customers safety and comfort while travelling! In regards to documentation, your tour supplier, CostSaver tours will release all your final tour vouchers and confirmed hotel details 6 weeks prior to departure. As I can see you are not departing for another few months, we will of course issue this documentation in due course as soon as the final details are confirmed by your tour operator, Cosmos tours. In the meantime one of our support agents will be in touch with the standard trip notes for this tour to give you an indicative idea of the hotels to expect while on tour. Please do feel free to contact us directly in your booking conversation for any further questions as we are always happy to help - and if the response time is not as quick as you would like, we are available 24/7 on our instant chat and via phone to address your queries immediately. We do hope we can turn around your experience and apologise again for the missed expectations in this instance. Kind Regards Carly

Posted 9 years ago

“TourRadar blames everything on the operator and offers no remedies to issues such as changing itinerary without customer consent.”

Helpful Report

Posted 9 years ago

Hi Kyle We were very sorry to hear that you were disappointed in the tour operators decision to update their tour itinerary, and have done our best to advise you on their reasons for doing so. As a booking website, TourRadar does not have any jurisdiction over the decisions the tour operators make to update their itineraries, unfortunately. However, we will check again with the operator to see if there is anything further that can be done in this instance. I really appreciate your honest feedback regarding this and we will update your booking conversation with further developments. Kind Regards Carly

Posted 9 years ago

“Although TourRadar provides fast customer service, they don't even know what they are selling, hence customer service is poor and superficial. I booked the Peru-Bolivia-Argentina tour for 7,500$. I am extremely surprised that nobody asked me what my preference was as to what was my for Machu Pitchu option. In the guide there are three options: 1- The Inca Train 2-The alternative 3-Train and was assuming that if 1 was not available then I would have option 2. They booked me for 3 without asking, and the intrepid guide told me that I have to pay extra for 2 to happen. they are truly incompetent”

Helpful Report

Posted 9 years ago

“Tourradar really sucks. Please be careful and don't ever... I mean EVER... Book anything through them. They are completely incompetent, cero transparent, and very intransigent. My husband and I were supposed to go to Jordan on a trip booked through them, but unfortunately my husband's visa was denied two times and we couldn't go. They provided no alternative to our problem notwithstanding that we told them in advance of our problem. So they kept 100% of the payment and provided no alternative whatsoever, even though we were very flexible in negotiating something with them Moreover, in the process of getting my husband's visa, we learned that some tour agencies in Jordan could help in getting the visa for us. Well... Tourradar refused to give us the name of the agency that they work with in Jordan, so they completely ruined our trip because we had no agency to contact We also asked whether we could use our voucher at a later time to engage a new agency in the visa process, and guess what?? They read used to do that too!! So I say again: DO NOT BOOK ANYTHING THROUGH THIS COMPANY... EVER! They like to make money out of cancellation fees, instead of providing good services. A complete rip off!”

Helpful Report

Posted 9 years ago

Hi Valentina I'm really sorry to hear you are upset and we understand that the visa issues yourself and your husband have faced have been stressful. As we have attempted to clarify in your direct booking conversation, TourRadar is not a visa advisory service, we simply provide all available information regarding your tour booking. We're very sorry that the visa issues have meant you will not be able to join the tour, however when cancellations occur only 2 days prior to departure we are bound by the terms and conditions of the tour operator which do not allow for changes or refunds as all ground operators have already been paid out for your services. TourRadar does not profit from cancellation fees and we have attempted to assist you throughout your booking regarding these issues - we will contact you once again through your booking conversation to discuss how we may be of further assistance and regret that it has been such a difficult experience for you. If there is anything further we may do for you please contact us via your booking conversation so we may be of further assistance. Kind Regards Carly

Posted 9 years ago

“Tour Radar REALLY SUCKS. I booked a tour to Jordan, my wife's dream trip. I had issues getting a visa, because I'm Colombian. After several attempts at embassies, I finally found out that I could get a visa easily through a tourism office in Jordan. Asked for help to Tour Radar and got the same answer as I had gotten several times before "nothing we can do". So I threw away $1,300 USD just because Tour Radar wouldn't give me the name of the company that they outsource in Jordan. Thank you, Tour Radar! YOU REALLY SUCK”

Helpful Report

Posted 9 years ago

“I booked the Eastern Festive Trek not knowing that there was two varying starting points for the exact same trip!!! Why would you call two different trips heading in different directions the same trip name?? This is shockingly unclear and in the title it should state either (A) HEADING SOUTH or (B) HEADING NORTH - There was no indication that there was another option for this trip. They should have two separate titles and it is incredibly misleading!!! So I have now booked a different trip to my friend and spent all of this money and paid for flights to find out I won't even be able to get on the other tour. Incredibly bad form and I will never be using your website again as the map should also clearing state START and FINISH not just have a little flag because that could mean anything!! I am so disappointed as this means my Christmas has now been ruined and I have lost a lot of money. Merry Christmas to me :( :(”

Helpful Report

Posted 9 years ago

Hey Rebecca It was great to speak with you today and get some more insight about this misunderstanding - the last thing we want is for your Christmas to be ruined! As we chatted about today, the listing and names of the tour are provided by the tour operator, Busabout, and unfortunately are not something we have control over. On our website we do list both tours - The Festive Trek (Krakow - Prague) and Festive Trek (Prague - Krakow), along with all the start and end point information on the tour details page that you can view prior to booking your trip. We do work hard to ensure all available information is visible to you before booking, so will take your feedback very seriously and advise our tech team accordingly. We're very sorry that it was not clear to you from the information provided and as discussed we are committed to each and every traveller having a positive experience with TourRadar so will work with you to resolve this misunderstanding. We'll be in touch through your booking conversation with further details, and for now can only offer our apologies that this misunderstanding occurred. Kind Regards Carly

Posted 9 years ago

“I was very disappointed with TourRadar (and Intrepid), both of which I used for the first (and will be the last) time. Having researched a suitable tour as part of an extended trip in Africa, I booked the tour and soon after received notification that the it was confirmed and that it would go ahead by the operator. The requested deposit was paid and I then proceeded to make travel arrangements for the next stage of my trip. A few days later, I was advised that the tour was cancelled which left my travel plans in disarray. So-called alternative tours were unacceptable as is the whole sorry episode.”

Helpful Report

Posted 9 years ago

Hi Andrew We are truly sorry that the trip you booked was cancelled by Intrepid, we know this can be very disappointing and do everything we can to provide you with as much information prior to booking in regards to the status of the trip. As our agents outlined in your booking, unfortunately Intrepid had to cancel the tour for operational reasons as you were the only traveller booked onto that departure date and it would not have been a 'group tour' experience for you, additionally, your departure date was not guaranteed. In providing alternative trips we did endeavour to replace this cancelled trip for you and are sorry to hear that these alternatives of similar itineraries and price range did not meet your expectations. If there is more you wish for us to do for you please do contact us via your booking conversation page as we are committed to ensuring you have a positive booking experience with TourRadar and will be happy to discuss this further with you. We appreciate your feedback and look forward to hearing from you. Kind Regards Carly

Posted 9 years ago

“Whatever you do do not book with these Cowboys, a very poor service offering if I treated my clients the same I wouldn't be in business!!!!”

Helpful Report

Posted 9 years ago

Hey Daniel We're really sorry to hear you are upset about your booking experience. Looking into your booking we can see our team has done everything we can to ensure you received the best possible price on the day you booked your trip, plus you earned travel credits and we applied additional savings to your booking at your request. If there is more we could do for you do let us know by contacting us via your booking conversation and we will happily assist, as our number one goal is to always ensure our travellers have a seamless booking experience with us. Thanks Carly

Posted 9 years ago

“very poor customer service, diappointing”

Helpful Report

Posted 9 years ago

Hi Glen, Thank you for bringing your evaluation of our customer support to our attention. First and foremost, I would like to apologize for any inconvenience we may have caused you as a result of this miscommunication that has led to your distrust. Our Customer Support team is highly trained and I am discouraged to hear of your negative experience. Above all else, providing excellent customer service is our main goal. Given the opportunity, I would like to have the chance to speak with you on the phone to be able to make things right. You are a valuable repeat customer of TourRadar and we would hate to leave unanswered questions in the air. Please contact me at your convenience. Michael Pötscher CMO at TourRadar +44 20 3095 6554

Posted 9 years ago

TourRadar is rated 4.5 based on 6,827 reviews