TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“They assisted, but I received the wrong information. Had to call a second time to get everything straight. But, they were good about trying to make things right.”

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Posted 7 years ago

“Website has a huge variety of tours. Customer service was exceptional!”

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Posted 7 years ago

“I first emailed questions and you answered that day. Your system sent a brochure and availability. When I was ready to sign up you answered every question and waited for me to find other questions. You waited for me to sign up and once I saw how easy it was we talked about other things. Recommended insurance with a good price. Excited about my trip can't wait to go. Thank you for the help.”

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Posted 7 years ago

“Its OK, but: * There is no option to find ALL tours by the date (all around the globe). * There is no option to find tours by the period. I can do it only after by-month search. * There is no option to delete (or hide) messages from the Inbox. And I can't delete cancelled tours.”

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Posted 7 years ago

Hello Denis, Thank you for your feedback, those are some really good points! We're always eager to hear from our customers and appreciate you taking the time to explain what additional features you'd like to see added to tourradar.com. We're working continuously on improving your experience! The TourRadar Team

Posted 7 years ago

“Easy to use”

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Posted 7 years ago

“You have not responded to a question I sent”

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Posted 7 years ago

Hello John, We're sorry we kept you waiting for a response to your question. It was great speaking to you on the phone today and we believe we've settled your query. Thanks for choosing TourRadar and Happy Travels! The TourRadar Team

Posted 7 years ago

“Quick response time to questions”

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Posted 7 years ago

“It was easy to select the tour we were looking for at the time we wanted from one site. We could compare itineraries and cost that would best fit our family plans.”

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Posted 7 years ago

“Easy to navigate the website. Excellent and efficient response when I had a query. The lady I originally spoke to was very friendly and helpful.”

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Posted 7 years ago

“Very helpful and friendly”

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Posted 7 years ago

“The tour was easy to book. It was easy to get in contact with staff through email/chat. I asked some questions about a couple of tours responses were quick and all my questions were answered.”

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Posted 7 years ago

Hi Callan, We appreciate you taking the time to provide your booking experience feedback. TourRadar makes booking tours easy, by partnering with thousands of tour operators from all over the globe. With our support team being available 24/7 to assist with your questions through live chat and phone, we are here for when you need us. We hope you enjoy your upcoming adventure with MacBackpackers. If you have any questions before you go, please let us know. Cheers, The TourRadar Team

Posted 7 years ago

“Easy to use website and great customer service.”

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Posted 7 years ago

“Quick phone contact when needed”

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Posted 7 years ago

“Efficient, Professional, Informative, and a pleasant experience. This is my second opportunity to make travel arrangements with TourRadar, and I have never hesitated to recommend TourRadar. I wish all Companies were as easy to do business with, as it is with the knowledgeable as TourRadar personnel!”

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Posted 7 years ago

“I’ve been searching for tours with a limited scope for the last 6 months. I didn’t know there were so many tour operators until I found Tour Radar. The rates are great, purchasing and reseating tours was incredibly easy. I would absolutely recommend Tour Radar to friends and family...in fact I’ve alreay told all of my coworkers!”

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Posted 7 years ago

Hi Christina, We are happy to see that you've enjoyed your booking experience with TourRadar. Our strict screening process means that you’re only seeing the best quality of tours possible. We have an official partnership with each operator and constantly monitor our travellers’ satisfaction with operators' service through reviews. We look forward to working with you again and if you refer friends be sure to check out our referral program that helps you and those you refer earn travel credits. Cheers, The TourRadar Team

Posted 7 years ago

“The whole process on getting details about the trip was easy and staff was quick getting back to us.”

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Posted 7 years ago

“I contacted TourRadar by phone. Madara was very patient and answered all my queries in a very professional and respectful manner. The discounted rate I was offered was to my satisfaction as well as to my husband's. I will consider using TourRadar to book future tours.”

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Posted 7 years ago

Hi Marie Elizabeth, Thank you for taking the time to provide us with your booking experience feedback. We are happy to see that our support team continues to provide exceptional service that we strive for at TourRadar. Each time you book with TourRadar, you will earn travel credits that can be applied towards any future booking through us. We hope you enjoy your upcoming holiday exploring South East Asia with Legend Travel Group next year. If there's anything else we can do to help before you go, just let us know. Cheers, The TourRadar Team

Posted 7 years ago

“I understand that tourradar is not in the position to provide visa information. However, I asked for simple question such as the entry point because US national can get a landed visa, and if it's cross the bridge around Aquba then only one entry is necessary. Another important point is that Jordan charges per entry, meaning double is twice the amount and multiple is trice the amount, therefore I feel that this basic information should be provide by Tour Radar ie single, double or multiple. After I called the Jordan embassy with specifics, all that TourRadar did was providing me with the generic email. How hard is it to tell me where is the entry point for visa? I had to email 3 times and still pending the reply. Regards Charmin”

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Posted 7 years ago

Hi Charmin, Thank you for taking the time to provide us with your booking experience feedback. We have looked into your booking further and while you're right as a booking platform, TourRadar is unable to provide visa advise in general. The trip notes we provided by your tour operator, includes some helpful information and a link to a website with info about Jordanian visas. We can see that our support team has contacted the tour operator to confirm the entry point for you and sent you a reply message on your booking page earlier today. We are happy to see that your concerns have been addressed and hopefully have all the information needed to apply for your visa. We hope you have a wonderful holiday exploring Israel and Jordan this fall. If you have any further questions before you go, please let us know. Cheers, The TourRadar Team

Posted 7 years ago

“Booking this trip has been easy. I am a solo traveller and have to plan everything myself, but the website was easy to use and now I can't wait to go!”

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Posted 7 years ago

“Booking with TourRadar was very easy and good value, although I haven't been on the tour itself yet the process was very straightforward. I would recommend them for their attention to detail.”

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Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews