TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“So easy to make an inquiry, to have it answered by professional and friendly staff and then the booking process even easier and the "Chat Room" staff Jarrad and Daniela were extremely helpful. Would recommend this group to anyone, especially those who are experienced travellers and do not want to sit in a travel agents chair and hope you are served by someone who knows what you want.”

Helpful Report

Posted 7 years ago

“The tour range is extensive and the tour company we found has been very accommodating and responsive. So far so good! We are not travelling until April 2019 but tour organised and ready to go.”

Helpful Report

Posted 7 years ago

“Great service. Wide selection of tours”

Helpful Report

Posted 7 years ago

“Reps are very helpful”

Helpful Report

Posted 7 years ago

“Merci de rendre mon voyage possible”

Helpful Report

Posted 7 years ago

“I reserved tickets for a tour, purchased said tickets, THEN received a notification not to purchase my flights as my seats (that I just paid for) were not guaranteed - and I would be notified within 48 HOURS! Further, the purchase transaction put a hold on my credit card. Ultimately my purchase was confirmed, so it all worked out, but this is a poor way to transact. A confirmed reservation should be enough to ensure that a purchase will be finalized. 48 hours is way too long for travel plans to be in limbo. Otherwise, the site was helpful and easy to use. Useful information followed by email with my confirmation.”

Helpful Report

Posted 7 years ago

Hello, Thank for you taking the time to provide us with your feedback on your booking experience. We reviewed your booking and can see that the tour space was confirmed the same day you requested confirmation. Upon submitting a booking request through TourRadar, our team sends an auto-reply notification to advise travellers of the next steps with their booking. As an online marketplace, we have to contact all our tour operators to verify the tour spaces and confirm the seats for our travellers. These messages are sent to help manage traveller expectations and to explain the next steps of their booking. We recommend not booking flights until your place on the tour is fully confirmed by our team. We can see that our team has been in contact with you to further explain our booking process and clarify any miscommunication surrounding your booking. If you have any further questions, please let us know and we will gladly help. We hope you have a wonderful upcoming holiday in Scotland and look forward to working with you again. Cheers, The TourRadar Team

Posted 7 years ago

“Advised by guide when enquiring about the deals , at TR.”

Helpful Report

Posted 7 years ago

“Just brilliant. Hassle free.”

Helpful Report

Posted 7 years ago

“Website is user friendly.”

Helpful Report

Posted 7 years ago

“Excellent selection of tours, very accessible to the tour operators & the questions I had were all answered by Tour Radar staff very efficiently each time”

Helpful Report

Posted 7 years ago

“TourRadar made my trip SO easy! I was originally going to plan everything on my own to save costs and to ensure my trip was everything I wanted to do and see but was pleasantly surprised to find that TourRadar had it all done for me! I could set filters to fit the budget I had, see the places I wanted to see, and pick the type of tour I wanted to go on (adventure, discovery, cultural, age range tours). I have recommended TourRadar to SO many people and will continue to do so. TourRadar is so amazing, I literally just got back from one of their tours and I'm already planning my next! Thanks TourRadar!!!!!”

Helpful Report

Posted 7 years ago

Hi Catlyn, Welcome Back from your wonderful holiday in Thailand and thank you for providing us with your positive feedback. TourRadar making booking tours easy. We partner with industry-leading tour operators to help our travellers find thousands of multi-day experiences that match when and where they want to go. When you book a tour or refer a friend to TourRadar, you earn travel credits that can be applied on any future trip you book through us. TourRadar Travel Credits do not expire, and they are already in your account - there is no special hoops to jump through to redeem them! We look forward to working with you again in the near future. Cheers, The TourRadar Team

Posted 7 years ago

“Booking via the Internet was so easy and the Help Chat staff so helpful and have shown excellent customer service skills. Thanks for making my booking problem free ...and all from in front of my computer without having to leave home or make lengthy phone calls.”

Helpful Report

Posted 7 years ago

“can’t access to get our insurance Check”

Helpful Report

Posted 7 years ago

“easy to use helpful info quick reply to questions well done”

Helpful Report

Posted 7 years ago

“You answer your customer's request.”

Helpful Report

Posted 7 years ago

“Received replies very fast every time I send my requests. Replies are very clear and straight to the point.”

Helpful Report

Posted 7 years ago

“We went on a tour in Scotland, Isle of Skye. This was our first tour but it really exceeded our expectations. Great tour guide as well. Neil is a great storyteller and we loved his sense of humour.”

Helpful Report

Posted 7 years ago

“Website easy to use. Range of tours and tour operators to choose from. Booking and payment user-friendly. Very quick response to queries online. Will use again.”

Helpful Report

Posted 7 years ago

“TourRadar provided several tour choices and operators. Responses to questions and inquiries are usually within promised hour, except during busy times. I would recommend this agency to relatives and friends.”

Helpful Report

Posted 7 years ago

Hi Felicitas, Thank you for providing us with your booking experience. We are happy to see that you've enjoyed working with us. Our customer support team is available 24/7 by phone and live chat to be there whenever your questions pop up. When you book a tour or refer a friend to TourRadar, you earn travel credits that can be applied on any future trip you book through us. The credits are displayed on the tour booking page, and of course, you can combine these with any valid operator discounts too. have a great time exploring Europe this Fall. If there's anything else we can do to help out before you go, just let us know. Cheers, The TourRadar Team

Posted 7 years ago

“Very easy to navigate and find information on different tour options available to me.”

Helpful Report

Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews