TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“easy to compare offers”

Helpful Report

Posted 7 years ago

“Very nice website to navigate and questions were answered. Also liked that I could hold my space for 48hrs before confirming for free. Cheaper than actual tour companies as well. However there were too many emails about the tours I was looking at.”

Helpful Report

Posted 7 years ago

“I would book my trips with TourRadar based on the customer service alone. I receive quick responses when I send emails, and the people over the phone are extremely helpful and patient. There is also a great selection of trips. I can’t wait until my tour! Thanks!”

Helpful Report

Posted 7 years ago

“Very responsive ti request and straightforward to use”

Helpful Report

Posted 7 years ago

“this is only the first time i have used tourradar. the customer service was good in that they responded quickly to my many messages I cant say any more now as I have yet to experience the tour”

Helpful Report

Posted 7 years ago

“Easy to use and we found a great deal. Picked this tour and left our other tour in the dust!”

Helpful Report

Posted 7 years ago

“TourRadar is easy to use: provides enough information and contact details for further enquiries”

Helpful Report

Posted 7 years ago

“just try making your trips a bit of adventurous also give a more detailed description”

Helpful Report

Posted 7 years ago

“When I question, that time fast answer. And very kindly. Easy words”

Helpful Report

Posted 7 years ago

“This my third booking with Tour Radar. They have a team that listens to our concerns and help to resolve them amicably. I have recommended TourRadar to my friends who are happy with their service as well.”

Helpful Report

Posted 7 years ago

“Staffs are helpful”

Helpful Report

Posted 7 years ago

“They had a good range of tours available, priced in my currency, with good information available, and with the option of asking the tour operator questions. I was disappointed that one tour operator didn't respond though, however, the one that did got our business.”

Helpful Report

Posted 7 years ago

“The website was easy and informative. It was nice to compare different options and to be able to limit your search. I just think after paying, the prices should be guaranteed. How can you send a customer an email saying there was a glitch with the tour and you will be charged more? I have never heard of such a thing... Very unprofessional!”

Helpful Report

Posted 7 years ago

Hello Joshua, Thank you for taking the time to write a review about your recent Tourradar experience. We are glad that you were able to navigate our website easily and efficiently. We are continuously looking for ways of improving our platform, so your comments are appreciated. With that said, there are rare cases where technical issues can arise and when this happens, we do our best to resolve them as soon as possible We appreciate your input and if you have any further questions, our support team is available 24/7 to help! Cheers, The TourRadar Team

Posted 7 years ago

“Had to book 3 times because first 2 trips were cancelled. When trying to confirm details they emailed me time and meeting point for wrong day. Lack of flexibility for meeting point time, which should have been stated in tour details. Regret my decision to book this overpriced tour but too late to cancel. Single supplement same price as tour.”

Helpful Report

Posted 7 years ago

Hello Regina, Thank you for your feedback. Looking at your booking pages, we can see you've had a disappointing experience securing your last minute trip to Sri Lanka. We'll be reaching out to the operators of the tours you requested to book to help them update their availability (and cancelled departures) on our site. We can also see that our TourRadar travel experts reached out with alternatives, but understand that we might have offered a better service by speaking with you on the phone regarding these issues. We'll also be addressing the confused communication with the operator of your tour regarding the starting point, but sincerely believe this was simply human error. Thank you again for your feedback. We assure you we'll be taking action on all of the points you've raised in order to improve our customer experience with bookings like yours in the future. You've booked a wonderful tour of Sri Lanka and we sincerely hope that once you start your trip, that you have an unforgettable time. If there is anything we can help you with at all, please don't hesitate to reach out to our support team here at TourRadar who are available 24/7. Happy Travels! The TourRadar Team

Posted 7 years ago

“Easy to sort out what we want. Quick response for any query we have.”

Helpful Report

Posted 7 years ago

“Good prompt communication”

Helpful Report

Posted 7 years ago

“Excellent service”

Helpful Report

Posted 7 years ago

“mission accomplished. however the final taste in the pudding is if we get a good tour based on tourRadar's lineup of partners. was just wondering why i got a mesage that my friend Jacques got points. i dont know any jacque. was this the agent handling? no problem for me though as long as i get what i wanted.”

Helpful Report

Posted 7 years ago

“They spoke English very well. Helpful and polite.”

Helpful Report

Posted 7 years ago

“Nice interface for searching and comparing tours. Could work better with Chrome, but works. Would be nice if the age range had an exclusive filter, as opposed to just a qualifier that you meet the age requirements. The chat feature to talk with the tour companies was nice but not great at updating you on responses after the first message. Overall it is really nice to be able to look at all tour companies in the same format, have central reviews, and be able to ask questions without giving out info and getting on a mailing list.”

Helpful Report

Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews