TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,847 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,847 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

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“Very prompt in replying to questions”

Helpful Report

Posted 8 years ago

Hi Gautam, thank you for sending us your feedback, we appreciate it. Our team of travel experts is available 24/7 to provide you with efficient customer service. We look forward to helping you with your next travel plans. Cheers, Natasha

Posted 8 years ago

“Very responsive.”

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Posted 8 years ago

Hi Wendy, we appreciate your feedback. Have a great upcoming vacation. Cheers, Natasha

Posted 8 years ago

“There are plenty of dates to choose from for the tours. The website is very easy to navigate.”

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Posted 8 years ago

Hi Sylvia, we appreciate your positive feedback. Glad to see you have enjoyed navigating the TourRadar site. We look forward to working with you again. Cheers, Natasha

Posted 8 years ago

“It was easy to browse and book. My queries were answered quickly and the staff was friendly and very helpful. I would recommend Tour Radar without any hesitation. I recommended it to my son and he booked a trip to Colombia through Tour Radar.”

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Posted 8 years ago

Hi Elena, thank you for taking the time to send us your feedback. The power of word of mouth as the best kind of positive feedback and we are happy to see that TourRadar continues to impress you. We look forward to assisting you and your family again. Have a wonderful upcoming holiday to both yourself and your son. Cheers, Natasha

Posted 8 years ago

“Hany replied quickly to all my questions and gave me great advise! The process of buying the tour was easy and straight forward. Will be booking through tour radar again :)”

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Posted 8 years ago

Hi there, thank you for the kind words. TourRadar loves connecting people to the right tours and makes connecting with the tour operators easy. We are happy to see that your experience with our booking platform has been a positive one. Cheers, Natasha

Posted 8 years ago

“Have just booked a Tour to Canada and Alaska ,so far we are pleased with the way they have kept us confirmed.”

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Posted 8 years ago

Hi Margaret, thank you for sending us your feedback and we are happy to see that you have enjoyed working with travel experts. Please let us know if there is anything else we can do to help out. We look forward to working with you again. Cheers, Natasha

Posted 8 years ago

“Wide choice of tours to suit any budget”

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Posted 8 years ago

Hi Hamed, thank you for the positive feedback. TourRadar strives to provide the largest selection of multi-day tours all in one location. We take booking tours very seriously and happy to see that you were able to find the right trip for you. Have a great upcoming getaway! Cheers, Natasha

Posted 8 years ago

“My decision to book thru you. Have not got visa.when asked to refund or postpone, you are showing policy and fr extension your team saying will charge immediately, request to extend, paying remaining amount later fell on deaf ears stating policy policy. So LL not recommended the operator to anyone.”

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Posted 8 years ago

“i chatted online and immediately they gave me what suit me (i face no problem to got what i what to see in morroco and i booked immediately ) and the next day with payment make , they confirm my tour and provided me with a website to book my international airticket quick respond and very helpful information”

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Posted 8 years ago

Hi Ang, thank you for your nice words. We at TourRadartake booking tours seriously and want to ensure we are available to help you find the "right" tour for you. Our travel experts are available 24/7 via phone and live chat to assist you better. We hope your trip to Morocco will be just as memorable. Cheers, Natasha

Posted 8 years ago

“really good customer service :)”

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Posted 8 years ago

Hi there, we are glad to see that our team of travel experts has been able to wow you so far. If there is anything else we can do to help out, please let us know. Have a great upcoming vacation. Cheers, Natasha

Posted 8 years ago

“Brilliant great tour booked, very quick responses with questions. Very easy website. Love it”

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Posted 8 years ago

Hi Janice, thank you for providing your feedback! Our team of travel experts is here around the clock, to ensure we are here when you need us. So happy to see that we have enjoyed using our site. Cheers, Natasha

Posted 8 years ago

“So far so good. Will give you a more definitive response in September.”

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Posted 8 years ago

Hi John, thanks for taking the time to provide your feedback on using TourRadar thus far. We look forward to assisting you again. Cheers, Natasha

Posted 8 years ago

“Great deals, easy to us website”

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Posted 8 years ago

Hi there! Thank you for the review. We hope you have a lovely upcoming vacation. Cheers, Natasha

Posted 8 years ago

“Though we have made a booking, we have not yet even received any paperwork or vouchers, have not yet undertaken the tour and so prefer to write a review when we have something structural to submit. We will be happy to complete a review after the event.”

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Posted 8 years ago

Hi Raymond, thank you for providing your feedback on your booking process with TourRadar. I can see that all final tour documents and invoice have been provided for your wonderful upcoming holiday. If there is anything else we can do to help out, please let us know as our team of Travel Experts are available 24/7 via phone and live chat. Kind Regards, Natasha

Posted 8 years ago

“Super easy to compare the features of different tours, plus cheaper than going directly to the tour company itself. Will 100% use again.”

Helpful Report

Posted 8 years ago

Hi Anthony, thank you so much for your nice review. We are really happy to see that you found our site easy to use. TourRadar takes pride in providing the largest selection of multi-day tours at the best price. Have a wonderful upcoming holiday and we look forward to assisting you again in the future. Cheers, Natasha

Posted 8 years ago

“This is a group of salespeople. They do not know their products, their customer service is non-existent. They made numerous promises and failed to follow through on any of them. I cannot in good conscience recommend them.”

Helpful Report

Posted 8 years ago

Hi David Thank you for taking the time to provide your feedback, we here at TourRadar take this very seriously and would like to work with you to discover how we can improve your tour booking experience on our website. We will be happy to speak with you in your booking conversation to identify the issues you had and resolve them. If there were concerns with your tour provider not supplying the services you expected from them, we are also able to facilitate your conversation with them to resolve this. We look forward to working with you for a positive outcome and are sorry to hear that your expectations have not yet been met. Thank you for giving us this opportunity to improve and we trust that your next booking experience on our website will be a more positive experience. Kind Regards Carly

Posted 8 years ago

“Never use Tourrader (again) We booked a 21 days round tour of Australia to take place in January 2018 and could see on the internet that there was seats available. We received confirmation that we had the booking reserved for 48 hours so we had time to book the expensive non refundable airplane tickets. We booked the airplanetickets just to receive an email few hours later that tour radars EDPsystem was not updated and that the round tour was sold out. No help - just sorry we cannot help ou.”

Helpful Report

Posted 8 years ago

Hi Linda Thank you for taking the time to provide your feedback on your experience, we can understand that this would be a stressful occurrence for you. From investigating your request, we can see that you simply placed a hold request on the seats, and our team processed the request as normal in cases of last minute bookings. We'd like to clarify for you, to avoid any future disappointments, that in the touring industry, any hold request without deposits made are always simply that - a request. Your place on a trip is not confirmed until a deposit or payment is placed and we're very sorry to hear that in this instance you booked your flights prior to securing your place on the tour. We do always advise in our email communications that flights should not be booked until your place on the tour is 100% confirmed, and regret that this was not clear to you at time of placing your request. We can see that our team has however found you some suitable replacement tours with the same dates to fit with the flights you have booked. We will happily assist from your personal booking conversation in getting your places secured on these alternate tours so we can turn around this incident for you! Thank you once again for providing your feedback and our team will take this on board to further improve our communications regarding hold requests. Kind regards Carly

Posted 8 years ago

“I booked a trip through TourRadar by phone and from my first phone call, I was immediately impressed with the friendliness and efficiency of the customer service agents. I worked with a lovely agent, Myrie but everyone was so nice and made me feel extremely comfortable booking my trip to Spain and Portugal through them. Highly recommend Tour Radar for any trip!”

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Posted 8 years ago

Hi Michelle, thank you so much for your amazingly positive feedback! Great to see that you have enjoyed your booking experience - customer service is the number one priority of TourRadar. Please let us know if there is anything else we can do to assist further, we are always happy to help. We hope you have a wonderful upcoming holiday exploring Spain and Portugal. Cheers, Natasha

Posted 8 years ago

“My best trip ever. Dint know Morocco was a paradise on earth. Or was it TourRadar that made my experience that amazing? It must be. The guide team is very experienced and knowledgeable about the best places. Not forgetting, most are very funny and caring. It’s more like being on a Millennium Luxury Coach with the likes of Chris Rock, Kelvin hart, and Dave Chappelle.”

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Posted 8 years ago

Hi there! Thank you so much for your positive and thoughtful review. We are so happy to see you had an amazing trip. TourRadar is honoured to have been apart of this experience. We look forward to assisting you with your next adventure! Cheers, Natasha

Posted 8 years ago

“I've booked and paid for my Balkan Express Tour in October 2017 through your Brisbane branch. This tour was offered by Balkan Express in Slovenia for December 2nd departure from Zagreb. Today is November 26th and I depart for Europe and I still do not have an itinerary an der have no idea where I am staying in Zagreb. Acccording to my correspondence with Balkan, they send out an automatic departure information 8 days prior to the tour - which was meant to be November 24th. Did I receive that information? NO Since inception of booking of this tour with Tourradar, there has never been a positive outcome from their Brisbane branch. There has always been excuses, explanations and the most common excuse was that Balkan Tours was in Europe and they are waiting for a reply. I took the liberty of contacting Balkan Tours not once but twice too query about the tour to which I got the answers which Tourradar couldn't answer, yet they were selling the tour. Once I was confirmed, my credit card was immediately debited for the full amount, and since October to date, the drama continues. Same excuses, viz. 1. Tour company in Europe 2. They will follow and come back to me ( which was always via email and when you reply, they don't answer) 3. THey are sorry there is nothing they can do 4. They have contacted the company and they waiting to hear 5. They have been following my correspondence - yet there is still no positive outcome I've emailed them numerous times, and nothing positive have ever come from them. I shudder to think if I am ever going to go on this tour. A word of advice to fellow travellers - DO NOT BOOK WITH THIS COMPANY! I will never use them again, as I am disgusted by their excuses and appalling service!”

Helpful Report

Posted 8 years ago

Hi there Thank you for taking the time to provide your feedback on your booking experience with TourRadar. We do take this very seriously and our team has been very aware of the frustrations you have experienced with your booking and is working hard to address them to your satisfaction with your tour provider. We regret that the service thus far has not lived up to your expectations. As an online tour booking platform, TourRadar helps you to find and book your perfect tour with the tour provider of your choice - connecting you directly with the tour provider and providing the secure payments platform to book your trip. As our team advised, we have been in constant contact with your tour provider to obtain the details you are after, however, due to the nature of their tours, it is not possible for them to issue such information earlier than advised to you, as they utilise multiple hotels on their tours and the final hotel is only confirmed closer to the departure date. Our team has worked diligently to update & inform you daily on the progress of your request, and we're sorry to hear that this service was not sufficient for you. We'll continue working with you within your booking conversation to find a suitable resolution to your issues and trust that we will be able to come to a satisfying result. We appreciate your collaboration and understanding in this and look forward to resolving the concerns you have. Our team in Brisbane is also happy to discuss your feedback at further length to ensure that your next booking experience better meets your expectations. Thank you once again for providing us with the opportunity to improve and we trust you will have an enjoyable trip in the Balkans. Kind Regards Carly

Posted 8 years ago

TourRadar is rated 4.5 based on 6,847 reviews