TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,813 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

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4.5

Based on 6,813 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“Super easy to compare the features of different tours, plus cheaper than going directly to the tour company itself. Will 100% use again.”

Helpful Report

Posted 8 years ago

Hi Anthony, thank you so much for your nice review. We are really happy to see that you found our site easy to use. TourRadar takes pride in providing the largest selection of multi-day tours at the best price. Have a wonderful upcoming holiday and we look forward to assisting you again in the future. Cheers, Natasha

Posted 8 years ago

“This is a group of salespeople. They do not know their products, their customer service is non-existent. They made numerous promises and failed to follow through on any of them. I cannot in good conscience recommend them.”

Helpful Report

Posted 8 years ago

Hi David Thank you for taking the time to provide your feedback, we here at TourRadar take this very seriously and would like to work with you to discover how we can improve your tour booking experience on our website. We will be happy to speak with you in your booking conversation to identify the issues you had and resolve them. If there were concerns with your tour provider not supplying the services you expected from them, we are also able to facilitate your conversation with them to resolve this. We look forward to working with you for a positive outcome and are sorry to hear that your expectations have not yet been met. Thank you for giving us this opportunity to improve and we trust that your next booking experience on our website will be a more positive experience. Kind Regards Carly

Posted 8 years ago

“Never use Tourrader (again) We booked a 21 days round tour of Australia to take place in January 2018 and could see on the internet that there was seats available. We received confirmation that we had the booking reserved for 48 hours so we had time to book the expensive non refundable airplane tickets. We booked the airplanetickets just to receive an email few hours later that tour radars EDPsystem was not updated and that the round tour was sold out. No help - just sorry we cannot help ou.”

Helpful Report

Posted 8 years ago

Hi Linda Thank you for taking the time to provide your feedback on your experience, we can understand that this would be a stressful occurrence for you. From investigating your request, we can see that you simply placed a hold request on the seats, and our team processed the request as normal in cases of last minute bookings. We'd like to clarify for you, to avoid any future disappointments, that in the touring industry, any hold request without deposits made are always simply that - a request. Your place on a trip is not confirmed until a deposit or payment is placed and we're very sorry to hear that in this instance you booked your flights prior to securing your place on the tour. We do always advise in our email communications that flights should not be booked until your place on the tour is 100% confirmed, and regret that this was not clear to you at time of placing your request. We can see that our team has however found you some suitable replacement tours with the same dates to fit with the flights you have booked. We will happily assist from your personal booking conversation in getting your places secured on these alternate tours so we can turn around this incident for you! Thank you once again for providing your feedback and our team will take this on board to further improve our communications regarding hold requests. Kind regards Carly

Posted 8 years ago

“I booked a trip through TourRadar by phone and from my first phone call, I was immediately impressed with the friendliness and efficiency of the customer service agents. I worked with a lovely agent, Myrie but everyone was so nice and made me feel extremely comfortable booking my trip to Spain and Portugal through them. Highly recommend Tour Radar for any trip!”

Helpful Report

Posted 8 years ago

Hi Michelle, thank you so much for your amazingly positive feedback! Great to see that you have enjoyed your booking experience - customer service is the number one priority of TourRadar. Please let us know if there is anything else we can do to assist further, we are always happy to help. We hope you have a wonderful upcoming holiday exploring Spain and Portugal. Cheers, Natasha

Posted 8 years ago

“My best trip ever. Dint know Morocco was a paradise on earth. Or was it TourRadar that made my experience that amazing? It must be. The guide team is very experienced and knowledgeable about the best places. Not forgetting, most are very funny and caring. It’s more like being on a Millennium Luxury Coach with the likes of Chris Rock, Kelvin hart, and Dave Chappelle.”

Helpful Report

Posted 8 years ago

Hi there! Thank you so much for your positive and thoughtful review. We are so happy to see you had an amazing trip. TourRadar is honoured to have been apart of this experience. We look forward to assisting you with your next adventure! Cheers, Natasha

Posted 8 years ago

“I've booked and paid for my Balkan Express Tour in October 2017 through your Brisbane branch. This tour was offered by Balkan Express in Slovenia for December 2nd departure from Zagreb. Today is November 26th and I depart for Europe and I still do not have an itinerary an der have no idea where I am staying in Zagreb. Acccording to my correspondence with Balkan, they send out an automatic departure information 8 days prior to the tour - which was meant to be November 24th. Did I receive that information? NO Since inception of booking of this tour with Tourradar, there has never been a positive outcome from their Brisbane branch. There has always been excuses, explanations and the most common excuse was that Balkan Tours was in Europe and they are waiting for a reply. I took the liberty of contacting Balkan Tours not once but twice too query about the tour to which I got the answers which Tourradar couldn't answer, yet they were selling the tour. Once I was confirmed, my credit card was immediately debited for the full amount, and since October to date, the drama continues. Same excuses, viz. 1. Tour company in Europe 2. They will follow and come back to me ( which was always via email and when you reply, they don't answer) 3. THey are sorry there is nothing they can do 4. They have contacted the company and they waiting to hear 5. They have been following my correspondence - yet there is still no positive outcome I've emailed them numerous times, and nothing positive have ever come from them. I shudder to think if I am ever going to go on this tour. A word of advice to fellow travellers - DO NOT BOOK WITH THIS COMPANY! I will never use them again, as I am disgusted by their excuses and appalling service!”

Helpful Report

Posted 8 years ago

Hi there Thank you for taking the time to provide your feedback on your booking experience with TourRadar. We do take this very seriously and our team has been very aware of the frustrations you have experienced with your booking and is working hard to address them to your satisfaction with your tour provider. We regret that the service thus far has not lived up to your expectations. As an online tour booking platform, TourRadar helps you to find and book your perfect tour with the tour provider of your choice - connecting you directly with the tour provider and providing the secure payments platform to book your trip. As our team advised, we have been in constant contact with your tour provider to obtain the details you are after, however, due to the nature of their tours, it is not possible for them to issue such information earlier than advised to you, as they utilise multiple hotels on their tours and the final hotel is only confirmed closer to the departure date. Our team has worked diligently to update & inform you daily on the progress of your request, and we're sorry to hear that this service was not sufficient for you. We'll continue working with you within your booking conversation to find a suitable resolution to your issues and trust that we will be able to come to a satisfying result. We appreciate your collaboration and understanding in this and look forward to resolving the concerns you have. Our team in Brisbane is also happy to discuss your feedback at further length to ensure that your next booking experience better meets your expectations. Thank you once again for providing us with the opportunity to improve and we trust you will have an enjoyable trip in the Balkans. Kind Regards Carly

Posted 8 years ago

“Great selection of tours, easy booking process”

Helpful Report

Posted 8 years ago

Hi Chelsea, we appreciate your feedback! Here at TourRadar, we strive to make booking tours easy. We are glad to see you enjoyed working with us and look forward to assisting you again. Cheers, Natasha

Posted 8 years ago

“Easy, very friendly and helpful. A very good experience so far”

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Posted 8 years ago

Hi Michael, thank you for your wonderful feedback! We make booking tours easy here at TourRadar. If you need any further assistance, please let us know. Have a great upcoming holiday. Cheers, Natasha

Posted 8 years ago

“Me fez feliz ajudando a escolher a minha viagem”

Helpful Report

Posted 8 years ago

Hello, thank you for the feedback! We are happy to see that you enjoyed working with TourRadar and we look forward to assisting you again. Happy Travels! Cheers, Natasha

Posted 8 years ago

“The tour that I was able to get in Japan is interesting and I hope good on the ground”

Helpful Report

Posted 8 years ago

Hi Patrick, thank you for your feedback, we really appreciate it! Japan is a beautiful country packed with so much history and hidden charm. We hope that you have a fantastic upcoming adventure and please let us know if you have any questions. Cheers, Natasha

Posted 8 years ago

“You replied quickly to our request. The agent we worked was very friendly. She managed to get us on the Globus tour dates we wanted even though at first it was full. Some seats pwned up and we were notified immediately.”

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Posted 8 years ago

Hi Paul, thank you for the great feedback. We take the stress out of holiday planning. Our team of travel experts are here to help make your touring dreams come true. Have a wonderful upcoming getaway! Cheers, Natasha

Posted 8 years ago

“am booked, hassle free, trip does not begin until april 2018...all is well...”

Helpful Report

Posted 8 years ago

Hi there! Thank you for providing us with your feedback. We take booking tours seriously here at TourRadar and want to ensure your booking process is a smooth one. We hope you have a wonderful upcoming trip and please let us know if you have any questions. Cheers, Natasha

Posted 8 years ago

“Fast response with common-sense English and great holidays.”

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Posted 8 years ago

Hi Francis, we appreciate your kind words. We hope you enjoy your trip and look forward to helping you with your next one! Cheers, Natasha

Posted 8 years ago

“Very knowledgeable and helpful staff. Thanks :)”

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Posted 8 years ago

Hello, thanks for your feedback, great customer service is what we aim to achieve! Have a wonderful upcoming vacation. Cheers, Natasha

Posted 8 years ago

“Whenever I have a question about our trip, Tour Radar is quick to respond. I appreciate that.”

Helpful Report

Posted 8 years ago

Hi there, thank you for your feedback. TourRadar provides 24/7 customer support to be there when you need us. Glad we were able to assist you with your upcoming holiday plans! Cheers, Natasha

Posted 8 years ago

“they have answered every question I had promptly.”

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Posted 8 years ago

Hi there, thank you for your nice words! Please get in touch if there is anything else we can assist with, we love sending people on unforgettable experiences! Cheers, Natasha

Posted 8 years ago

“Very friendly and tons of options.”

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Posted 8 years ago

Hi Brian, thank you for your review. We strive to provide our customers with stellar customer support and we are glad to see you have enjoyed working with us. Have a great upcoming vacation! Cheers, Natasha

Posted 8 years ago

“I tried to book a tour with tour radar but there had been a pricing error. They got back to me almost immediately and apologized for the inconvenience and even gave me a small credit. Very impressed with how it was handled and will def book a tour with them again soon.”

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Posted 8 years ago

Hi Megan, thank you for your wonderful feedback! Our support team places a high priority on customer service so it's great to see that you have enjoyed your experience with TourRadar. We hope you enjoy your upcoming holiday! Cheers, Natasha

Posted 8 years ago

“Very good website - great communication - it was all very easy.”

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Posted 8 years ago

Hi Stephen, thank you for your feedback! We are happy to see that you have enjoyed your booking experience with TourRadar. Looking forward to assisting you again with your future travel plans. Cheers, Natasha

Posted 8 years ago

“efficient and always answered all my questions”

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Posted 8 years ago

Hi there! It 's great to see that you have enjoyed the TourRadar booking experience! We look forward to booking you on your next adventure. Cheers, Natasha

Posted 8 years ago

TourRadar is rated 4.5 based on 6,813 reviews