TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,813 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

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4.5

Based on 6,813 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“The employees are very helpful and ver professional.”

Helpful Report

Posted 8 years ago

Hi Cesar, thank you for your feedback. We are glad to see that you've had a great experience working with TourRadar. Cheers, Natasha

Posted 8 years ago

“Service was good, phone connection was not”

Helpful Report

Posted 8 years ago

Hi Leanne, thanks for your feedback. We are always looking for ways to become better and comments like yours will surely help us get there. Glad to see you enjoyed working with TourRadar - enjoy your upcoming trip! Cheers, Natasha

Posted 8 years ago

“The customer service was very helpful and their replies were quick (even though I was in a different timezone!) The Tour descriptions were well detailed but the "optional activities" will need to be more specific. For example, one option (a hiking tour) didn't specify that the travellers needed to be in very good shape and not afraid of highs.... I had a great experience with TourRadar and an excellent trip with G Adventures! See you soon ;-)”

Helpful Report

Posted 8 years ago

Hi! Thank you for your comment, we really appreciate your feedback. Our customer support team is available 24/7 via phone and live chat, that way regardless of your time zone we are here to assist when you need us. Welcome back from your adventures and we look forward to assisting you in the future. Cheers, Natasha

Posted 8 years ago

“They were very good answering my questions until I finally booked then it was very difficult to get the answer I wanted out of them. One person told me I would get that answer when I booked but I had already booked. Ended up by not getting the answer I wanted from them for 4 days by that time the flight I wanted was fully booked and I had to pay £100 more. The flight I could get was for the following day and had to pay for an extra night in a hotel in Myanmar. Would help if you had a dedicated assistant.”

Helpful Report

Posted 8 years ago

“No one came to meeting place to pick me up on first day of tour Organisation terrible!!”

Helpful Report

Posted 8 years ago

Hi there We're very sorry to hear that your tour provider was not there to meet you on the first day of the tour. We have contacted them directly to query why this service was not provided. As your tour booking platform, we will do everything we can to facilitate the resolution of this incident between yourself and your tour provider. We will continue to support you in this directly in your booking conversation and regret that you experienced this while on tour. Thank you for bringing this issue with your tour provider to our attention! Kind regards Carly

Posted 8 years ago

“Easy to book and received support when needed.”

Helpful Report

Posted 8 years ago

Hi there! thank you for your positive feedback. We pride ourselves in providing timely assistance to our travellers 'round the clock! We hope you are looking forward to your upcoming adventure. Cheers, Natasha

Posted 8 years ago

“Clear information and friendly and efficient staff. However the wow moment for me was when they refunded me proactively with 20% late booking discount, after the trip was already paid. Definitely I will book again soon. Thank you, TourRadar for seeing the customers more important than the money.”

Helpful Report

Posted 8 years ago

Hi Marius, thank you for the lovely comment and we are glad to see that we were able to wow you. We strive to make your booking process as smooth as possible. Have a great time on your upcoming trip and we look forward to assisting you with your next travel plans. Cheers, Natasha

Posted 8 years ago

“TourRadar responded quickly and efficiently to my request for information and my booking. The only detail which I think TourRadar should adopt in its communications is to appoint one, but only one, of their team to be THE contact for each client ; I have received replies from TourRadar Austria, Canada and Australia which, for me, doesn't inspire the idea that someone is responsible for my booking. Despite that, I have confidence that TourRadar will ensure that the Volga cruise I have booked goes as planned.”

Helpful Report

Posted 8 years ago

Hi Roy, thank you for providing us with your feedback, it's greatly appreciated. As a global company we want to ensure that regardless of the time of day, our clients inquires are handled in a timely matter. We are available 24/7 via live chat and phone, which allows us to be there when our travellers need us. Please reach out to us if you have any other questions and we hope that you have a memorable upcoming getaway. Cheers, Natasha

Posted 8 years ago

“They respond promptly treating customers like it's personal.....thanks to all of you and hopefully the tour will be the same....”

Helpful Report

Posted 8 years ago

Hi Marlene, thank you for your lovely feedback. Our travellers mean the world to us. At TourRadar we understand how important and meaningful your next adventure is. We are here to make travel fun and ensure you are wowed through the booking process. Have a wonderful time on your upcoming holiday and we look forward to assisting you again in the future. Cheers, Natasha

Posted 8 years ago

“good range of choice fair price”

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Posted 8 years ago

Hi, thank you for your feedback. We hope to assist you again in the future. Cheers, Natasha

Posted 8 years ago

“I reserved a 14 day tour of Europe and mistakenly reserved and paid for the wrong tour date. Realizing what I had done I contacted TourRadar and they rectified the situation rapidly and efficiently. A refund was issued for the monies not used and I am so far a very satisfied customer. I hope that the actual tour will go as nicely, and I will be very happy.”

Helpful Report

Posted 8 years ago

Hi Ricardo, It's great to see that your booking process had a quick positive turnaround. Providing mind-blowing customer service is our number one priority so we really appreciate your feedback. If you need anything prior to your trip, please get in touch with us. Cheers, Natasha

Posted 8 years ago

“Information on the site was very good, price was reasonable, and booking the tour was very easy to do. I also found searching for the right tour to be quite easy too. I will likely book via TourRadar again as I love traveling without the stress of doing it alone! Thank you!”

Helpful Report

Posted 8 years ago

Hi! Thank you so much for the wonderful feedback. We are glad to see that you have enjoyed working with us and navigating our website. TourRadar strives to make finding the right tour that suits your travel needs, easy. We hope you have a wonderful upcoming holiday and look forward to assisting you again in future. Happy Travels! Cheers, Natasha

Posted 8 years ago

“Phoned and they were very helpful helping me book as I was having an issue”

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Posted 8 years ago

Hi Doreen, we really appreciate your feedback! Our team is available 24/7 and look forward to assisting you again in the future. Cheers, Natasha

Posted 8 years ago

“got the tour at the time/price thatsuited us. Tourradar even ensured that we were advised via email when the dates for tour would be released so that we did not miss out. Thank you Tour radar”

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Posted 8 years ago

Hi Stephen, thanks for your feedback. We certainly look forward to helping you with your future travels! Cheers, Natasha

Posted 8 years ago

“Good customer service, very professional, and courteous.”

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Posted 8 years ago

Hi Wasim, thank you for your review. Lovely to see that you enjoyed the TourRadar booking experience, we hope you are looking forward to your trip! Cheers, Natasha

Posted 8 years ago

“Always get a quick response from any questions and follow up is completed in a timely manner”

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Posted 8 years ago

Hi Wendy, thank you for providing your feedback! It's great to see that you enjoyed your booking experience, we hope you’re looking forward to the upcoming trip! Cheers, Natasha

Posted 8 years ago

“Could be better , Im having difficulty asking the right questions”

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Posted 8 years ago

Hi Helen, thank you for the review! Whatever the question or concern, we are here to help out. No question is too small or too big, to ensure you are ready for your holiday. Cheers, Natasha

Posted 8 years ago

“Tour Radar offered many choices all at one easy to use site. I found a trip than met my specific needs for both travel time to tandem a cruise already booked and with the itinerary I was looking for. The tour company was unknown to me so I called TourRadar and spoke with a rep about the tour company, specifically reputation, what was included and what to expect. My questions were addressed, I felt comfortable with the info given and booked the tour ! Thank you”

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Posted 8 years ago

Hi Chris, thank you for your wonderful feedback. TourRadar strives to take the guesswork out of travel planning, so our travellers can feel confident in knowing their holiday is in good hands. We hope you have a wonderful getaway. Cheers, Natasha

Posted 8 years ago

“Customer support was excellent. I hope the tour guide and rest of the services to be the same :)”

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Posted 8 years ago

Hi Malania, thank you for your positive feedback, we appreciate your kind words. We hope that you are excited about your upcoming holiday and look forward to assisting you again in the future. Cheers, Natasha

Posted 8 years ago

“You guys didn't answer my e-mails. I had to ring after 3 days of waiting for a reply. Not that reassuring when you spending around $6500 with you.”

Helpful Report

Posted 8 years ago

TourRadar is rated 4.5 based on 6,813 reviews