TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,813 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,813 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“I'm pleased with the help so far but hope be continuously updated regarding my upcoming trip.”

Helpful Report

Posted 8 years ago

Hi Yvonne, thank you for your feedback. We are glad to see that you have enjoyed your booking process with us and we look forward to assisting you in the future. Our team is available 24/7 via live chat and phone should you have any questions. Cheers, Natasha

Posted 8 years ago

“They replied all enquiries promptly.Very professional and keep customers well informed. Thank you!”

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Posted 8 years ago

Hi Michelle, thank you very much for your positive feedback, our travel experts love talking with travellers about their trips and assisting them with the finer details of their travel plans :) We hope you're looking forward to your upcoming trip and appreciate you sharing your booking experience with us. Cheers, Natasha

Posted 8 years ago

“Support very fast n understand what cust need”

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Posted 8 years ago

Hi, thank you for the comment. We are available 24/7 via phone and live chat to ensure our team Travel Experts are available when you need us. Cheers, Natasha

Posted 8 years ago

“Very easy to make a booking. Very straightforward.”

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Posted 8 years ago

Hi Judith, thank you for the positive feedback, we greatly appreciate it. We hope you enjoy your upcoming holiday and we look forward to working with again in the future. Cheers, Natasha

Posted 8 years ago

“Rapid and helpful response to my questions. Quite easy to book. Happy to hold my booking until I was sure.”

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Posted 8 years ago

Hi Roger, thank you for your feedback. With customer service being our number one priority, your kind words are very much appreciated. We look forward to assisting you with your future travel plans! Cheers, Natasha

Posted 8 years ago

“Good range of tours, good prices and very prompt response to any questions. The only thing I didn't like was Tour Radar retaining the deposit if a tour has to be cancelled Most tour companies I have been dealing with lately allow free cancellation, at least up to a few weeks before departure.”

Helpful Report

Posted 8 years ago

Hi Margaret, thank you for your feedback, we really appreciate it. Glad to hear that you have enjoyed your booking experience with TourRadar for the most part! With deposit refunds, these are determined by the Tour Operator's terms and conditions and not TourRadar. Some Tour Operators will allow cancellation without penalty, however, most will hold deposit as a cancellation penalty. Please do let us know if we can assist further, we are available 24/7. Kind Regards, Natasha

Posted 8 years ago

“Staff are friendly. If they do not know the answer, they find out for you. Poor knowledge of tours would be beneficial to customers. Booked a tour and changed my mind. First payment was made and instead of a refund or payment, another payment was undertaken for the second tour. My funds were held by my bank for over a week which was totally unsatisfactory. Feedback is that if payment has already been undertaken, a change in tour would be a refund or payment by the customer. Finance Dept needs to communicate with salesperson so that Tour Radar does not look as though there are internal communciation issues.”

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Posted 8 years ago

“Answered everything swiftly, professionally and accurately.”

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Posted 8 years ago

Hi, thank you for the feedback! We are glad that you enjoyed working with TourRadar. Our team of Travel Experts are here should you have any other questions and we look forward to working with you again. Cheers, Natasha

Posted 8 years ago

“Everything was done promptly and correctly. very helpful.”

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Posted 8 years ago

Hi Michelle, thank you for your comments and feedback! Our team of Travel experts are available 24/7 to respond your inquiries. Cheers, Natasha

Posted 8 years ago

“I brought a holiday at and advertised price of £229pp, then found out days later there was another payment hidden not advertised of £160pp, hence I was mis-sold a product.”

Helpful Report

Posted 8 years ago

Hi there Thank you for taking the time to provide your feedback on this, we regret that the listing of the local payment fee was not clear to you at time of booking. As a tour booking website, we work closely with all tour providers who list their trips on our site to ensure all payments are made clear for you at time of booking. From checking your booking we can see that the local payment fee is currently advised prior to booking, and we're sorry if this pricing breakdown was not clear enough at time of booking. We will mention your feedback to the tour provider and our teams to continue to improve the display of local payment fees for the relevant trips. Thank you for taking the time to inform us of this and we hope you are looking forward to your trip! Kind Regards Carly

Posted 8 years ago

“The website is perfectly structured and easy to navigate, the checkout page is really good AND the customer service is awesome! The replies came in really quickly and to the point. Thanks for the service!!”

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Posted 8 years ago

Hi, thank you for your wonderful feedback! It is great to hear that you have enjoyed the TourRadar booking experience! We look forward to booking you on your next adventure. Cheers, Natasha

Posted 8 years ago

“Quick replies to all my queries and requests. Looking forward to our holiday!”

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Posted 8 years ago

“I found it a little annoying being called directly after I reserved a spot (48 hours), and then being emailed (even after officially booking) and not knowing that I had already booked. I was then asked "with who did I book?"...... Made it seem unorganized.”

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Posted 8 years ago

Hi Justin Thank you for taking the time to provide your feedback - we're constantly working to improve your booking experience and this info really helps us, so we appreciate you taking the time! TourRadar will always offer courtesy calls when you create a hold, however we can appreciate this may not be your preferred method of communication and will update this preference in your details. Regarding the emails, this will be investigated further as we do have systems in place to ensure you are not contacted in a disconnected way, so thank you for bringing this to our attention! We trust that you are looking forward to your trip and thank you for choosing TourRadar and taking the time to assist us in improving your booking experience. Kind Regards Carly

Posted 8 years ago

“the representatives are always very helpful whenever I call. they have given some good advice on getting a good price for airfare. they are always available to help”

Helpful Report

Posted 8 years ago

Hi Beatrice, Thank you for your feedback! We take travel seriously and it's always our aim to ensure that your holiday goes off without a hitch. Please get in touch with us if there is anything at all we can assist with! Cheers, Natasha

Posted 8 years ago

“I was very happy that TourRadar was able to get me a tour at a price that I could afford to pay. Thanks.”

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Posted 8 years ago

Hi Bethia, thank you for your feedback. We offer so many wonderful tours and with TourRadar you can always expect to get the best available price. We hope you have a wonderful holiday and look forward to assisting you again in the future. Kind Regards, Natasha

Posted 8 years ago

“Very good customer service. They will response to your questions, it may take time not because of Tourradar but the actual tour operators.”

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Posted 8 years ago

Hi there, thank you for your feedback. It's very important to us that our travellers feel informed and supported throughout the booking experience. We look forward to assisting you with your next amazing adventure! Kind Regards, Natasha

Posted 8 years ago

“The booking process through TourRadar was very easy. The online chat and support was prompt and skilled and could help me with all questions. Every concern and next steps have been addressed. Very helpful and skilled Team. Always again!”

Helpful Report

Posted 8 years ago

Hi Petra, thank you for your wonderful feedback! We are glad that you have enjoyed your booking process. Our team of Travel Experts want to ensure that we are available 24/7, via phone and live chat, in order to provide you with exceptional customer service. We hope that your have a fantastic upcoming holiday and look forward to working with you again. Kind Regards, Natasha

Posted 8 years ago

“The response from your company has been great. Also, a discount was applied even after I had already booked. Nice to see something like that.”

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Posted 8 years ago

Hey Gino, thank you for your feedback. It is great to hear that you have enjoyed the experience you have had with our travel experts, we love to help you where we can! Kind Regards Samantha

Posted 8 years ago

“I was very pleased to find a tour (Taste of Greece) that was extremely cheap. This tour also has all the places I wish to explore.”

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Posted 8 years ago

Hi Matthew, thanks for your feedback. TourRadar works with hundreds of operators to provide you with an unbiased comparison so you can find the right tour for you, at the best price! Kind Regards Samantha

Posted 8 years ago

“Any queries and messages I sent were answered very quickly and very helpful.”

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Posted 8 years ago

Hi Joanne, thank you for your review. Our team of travel experts place the highest priority on customer service and it is great to hear that you have enjoyed your experience. We look forward to assisting you with your next adventure! Kind Regards Samantha

Posted 8 years ago

TourRadar is rated 4.5 based on 6,813 reviews