TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,847 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

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4.5

Based on 6,847 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

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“Always fast to respond, friendly service and provide all the information I need.”

Helpful Report

Posted 8 years ago

Hi Karen, thanks for your feedback, great customer service is what we aim to achieve! Please let us know if you need anything at all. Cheers, Natasha

Posted 8 years ago

“I'd like to thank the team for going above and beyond, assisting me with all my enquiries. Very helpful and informative.”

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Posted 8 years ago

Hi Jayne, thank you for your wonderful feedback! We are very happy to have wowed you. Looking for new ways to be a step ahead and provide next level customer service is a top priority for us. We look forward to assisting you with your next vacation. Cheers, Natasha

Posted 8 years ago

“Staff facilitates the booking process. I use the chat available online and the staff answered all my questions regarding the tour(s) in which I was interested. Their answers helped me choose the best tour of us. Staff has also sent me emails with transcripts of the chat, answered further questions and, when the answered were not available, the staff followed up with an email. Very good, professional, amiable service. I already recommended Tourradar to friends and family.”

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Posted 8 years ago

Hi Anna Maria, Thank you for your review. It's fantastic to hear how you have benefited from our genuine and capable travel experts. With TourRadar support being available 24/7, we are able to provide you with unbiased advice at your leisure! We look forward to assisting you with your next tour! Cheers, Natasha

Posted 8 years ago

“Nice spots, great fellas and an amazing guide!”

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Posted 8 years ago

Hi Sacha, thank you for the feedback. We are glad to see that you enjoyed working with TourRadar and had a great time on tour. Cheers, Natasha

Posted 8 years ago

“TourRadar has been prompt with their responses at the time of booking. A bit slow however after the booking was secured.”

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Posted 8 years ago

Hi Frieda, thank you for your feedback, we are always looking for ways to improve. Glad to see that you have enjoyed our booking process. We look forward to assisting you in future and hope you enjoy your upcoming vacation. Cheers, Natasha

Posted 8 years ago

“Great service, knowledgeable and friendly staff. I would be very happy to use Tourradar again.”

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Posted 8 years ago

Hi Raymond, thanks for your feedback - great to see that you have enjoyed the TourRadar booking experience! Cheers, Natasha

Posted 8 years ago

“The staff replied with 1 business day with thorough, helpful information. The range of tours and the filter tools allowed me to easily find the perfect tour for my circumstances. Will definitely be using tourradar again.”

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Posted 8 years ago

Hi Nita, thank you for your positive feedback. We are glad to see that you have enjoyed your booking experience with TourRadar. We are also seeking new partnerships with the top Tour Operators, in order to give you the most versatile tour selection. Have a wonderful upcoming holiday. Cheers, Natasha

Posted 8 years ago

“Quick, clear responses”

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Posted 8 years ago

Hello, thank you, it's great to hear that you have enjoyed your experience with TourRadar! Our travel experts are available 24/7 to help you out. We look forward to assisting you with your next adventure! Cheers, Natasha

Posted 8 years ago

“Very easy to use.”

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Posted 8 years ago

Hi Ann, thank you for providing us with your feedback. We are glad to see you found working with us smooth process and we look forward to assisting you again soon. Cheers, Natasha

Posted 8 years ago

“Step by step instructions were easy. Knowledgeable phone contacts had the trip paid for quickly. Just waiting for voucher and more visa information.”

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Posted 8 years ago

Hi Linda, it's great to see that you enjoyed your booking experience, we hope you’re looking forward to the upcoming trip! For visas enquires, it would be best to contact the Embassy closest to you, or your Governments travel website for the most up-to-date entry and exit requirements for your upcoming trip. If you have any questions, please reach out to our team who will be happy to assist. Cheers, Natasha

Posted 8 years ago

“Great discount. Tho a bit late but they always respond. I love travelling. I want to book another tour with them after completing this tour once I know everything moves smoothly.”

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Posted 8 years ago

Hi Poonam, thank you for your feedback, we are always looking for ways to become better. Our team of travel experts is available 24/7 via phone and live chat should you ever require immediate assistance. We hope you have a great upcoming vacation and look forward to assisting you again soon. Cheers, Natasha

Posted 8 years ago

“great response on Hotel data request”

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Posted 8 years ago

Hi Norma, thank you for the comment, we are glad to see you enjoyed your experience working with TourRadar. If you have any other questions, we are available 24/7 via phone and live chat. Cheers, Natasha

Posted 8 years ago

“I was struggling to get seats on a coach tour I was trying to organise at late notice. TourRadar came to the rescue and secured the seats. Not having used them before I was impressed with their rapid response to my initial booking and my subsequent questions.”

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Posted 8 years ago

Hi Richard, It's great to hear that your booking process was smooth and we able to get you on your vacation of choice. Providing mind-blowing customer service is our number one priority so we really appreciate your feedback. If you need anything prior to your trip, please get in touch with us. Cheers, Natasha

Posted 8 years ago

“Good service however booking form is a little confused”

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Posted 8 years ago

Hi Geoff, thank you again for your comment. TourRadar has the best travel experts around who are happy to help 24/7 via phone and live chat. Please don't hesitate to reach out to us should you have any questions. We hope you have a great upcoming vacation and look forward to assisting you again in future. Cheers, Natasha

Posted 8 years ago

“The employees are very helpful and ver professional.”

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Posted 8 years ago

Hi Cesar, thank you for your feedback. We are glad to see that you've had a great experience working with TourRadar. Cheers, Natasha

Posted 8 years ago

“Service was good, phone connection was not”

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Posted 8 years ago

Hi Leanne, thanks for your feedback. We are always looking for ways to become better and comments like yours will surely help us get there. Glad to see you enjoyed working with TourRadar - enjoy your upcoming trip! Cheers, Natasha

Posted 8 years ago

“The customer service was very helpful and their replies were quick (even though I was in a different timezone!) The Tour descriptions were well detailed but the "optional activities" will need to be more specific. For example, one option (a hiking tour) didn't specify that the travellers needed to be in very good shape and not afraid of highs.... I had a great experience with TourRadar and an excellent trip with G Adventures! See you soon ;-)”

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Posted 8 years ago

Hi! Thank you for your comment, we really appreciate your feedback. Our customer support team is available 24/7 via phone and live chat, that way regardless of your time zone we are here to assist when you need us. Welcome back from your adventures and we look forward to assisting you in the future. Cheers, Natasha

Posted 8 years ago

“They were very good answering my questions until I finally booked then it was very difficult to get the answer I wanted out of them. One person told me I would get that answer when I booked but I had already booked. Ended up by not getting the answer I wanted from them for 4 days by that time the flight I wanted was fully booked and I had to pay £100 more. The flight I could get was for the following day and had to pay for an extra night in a hotel in Myanmar. Would help if you had a dedicated assistant.”

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Posted 8 years ago

“No one came to meeting place to pick me up on first day of tour Organisation terrible!!”

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Posted 8 years ago

Hi there We're very sorry to hear that your tour provider was not there to meet you on the first day of the tour. We have contacted them directly to query why this service was not provided. As your tour booking platform, we will do everything we can to facilitate the resolution of this incident between yourself and your tour provider. We will continue to support you in this directly in your booking conversation and regret that you experienced this while on tour. Thank you for bringing this issue with your tour provider to our attention! Kind regards Carly

Posted 8 years ago

“Easy to book and received support when needed.”

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Posted 8 years ago

Hi there! thank you for your positive feedback. We pride ourselves in providing timely assistance to our travellers 'round the clock! We hope you are looking forward to your upcoming adventure. Cheers, Natasha

Posted 8 years ago

TourRadar is rated 4.5 based on 6,847 reviews