TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,813 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,813 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

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Anonymous

Anonymous // 01/01/2019

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“Good collection of tours. Great offers. Excellent Customer Service.”

Helpful Report

Posted 8 years ago

Hi there, thank you for your review. TourRadar provides thousands of tours from hundreds of different operators in order to provide you with the best fit possible. We hope you have a great time away on your upcoming adventure! Kind Regards Samantha

Posted 8 years ago

“My account was debited. Then i was informed that tour was a no go and monies would be refunded within 2-3days. That was 12 days ago. 5 emails sent and todate NOT EVEN 1 response. What kind of scam are you running?! Ive run out of patience and im soo pissed. My 1st try at this vendor and what a lesson and experience?! NEVER AGAIN!!”

Helpful Report

Posted 8 years ago

Hi Ramona We're very sorry to hear that your bank has not yes processed the refund back to your account. As we have clarified in your booking conversation, TourRadar released your payment back to your account on the 5th of September. Some banks can take up to 7 days to allow these funds back to your account. If your bank has taken longer than this, we reccommend you contact them directly. We here at TourRadar are always happy to provide any additional documentation you need to assist in this queries with your bank. We hope that this clarifies things for you, and do hope we can assist you in future with your travel plans! Kind Regards Carly

Posted 8 years ago

“All the choices in the world - one of them was right for me.”

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Posted 8 years ago

Hi Katie, thank you for your feedback. TourRadar works with hundreds of trusted operators which means that we list thousands of tours all around the world and provide an unbiased comparison to find the right tour for you in terms of your dates and travel style. We look forward assisting you with your next tour! Kind Regards Samantha

Posted 8 years ago

“So convenient and easy to book the tour. Representatives are friendly and available anytime.”

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Posted 8 years ago

Hi Lynne Thank you for your feedback. Great to hear that you have enjoyed the TourRadar booking experience and we hope you have a fantastic time away on your adventure! Kind Regards Samantha

Posted 8 years ago

“Responded to our questions and very helpful. TourRadar provide all the information clearly and it's like going to see someone face to face with the help they provide”

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Posted 8 years ago

Hi Holly, thank you for your lovely feedback! Our team of travel experts are the best in the biz' and it is great to hear that you enjoyed working with them! We look forward to chatting with you again for your next getaway. Kind Regards Samantha

Posted 8 years ago

“I attempted to book a tour with TourRadar for a portion of my holiday while I was travelling abroad. I selected a tour online and left a detailed message explaining I would be out of contact for 10 days following as I was in a regional location and that I would be back in contact 2 days before my selected tour and could finalise anything required then. At the end of the 10 days I found an e-mail explaining I had selected a tour for 2 people and as I was solo I would be required to pay extra and that once I confirmed this price change I would receive confirmation. After confirming the price change I called the office to find out how long confirmation may take as I would need to make travel arrangements swiftly. At this point I learnt that while the tour I was booking was in Asia - the on ground company was based in South America, but TourRadar offices were communicating from Vienna and Berlin. This meaning that confirmation was subject to bouncing between these 3 international locations. As such I chose to shift the start date of the tour back another day to give some time for confirmation. However the next day I still had not heard confirmation and so after another call to their offices I shifted the tour start date back another day and explained that I could not afford to shift the dates anymore or wait for international offices to correspond while I was on the ground in the country of the tour. Chatting to the officer over the phone and explaining this situation I was informed that this officer would call the Berlin office as soon as it was online today to find out what was happening but this would take several hours time. We agreed that In the mean time I would explore other local options and that TourRadar would call me back with a status check in a few hours hours before confirmation or money payment was taken incase I had made local plans. As such I did speak to a local company and was able to tailor a tour for me within 30 minutes, as well as make travel arrangements and include meals in my tour for a total price that was half that of TourRadar's. I then come back to my e-mails a few hours later to find that TourRadar had confirmed my tour and attempted payment request - without phone call to me as was agreed. I then explained to TourRadar the situation at which point I was told that I would be required to pay the full cost of the tour as it was a cancellation on my behalf and despite the phone call TourRadar does not call clients before confirmation. Ultimately I was informed I would receive a refund and be required to pay a smaller fee for costs incurred, along with comments that I was so difficult to communicate with and that in future I should book locally. What is most disappointing about this situation is that everything I did was only in accordance with the online directions or the instructions and options provided to me via TourRadar's officers over the phone. Yet somehow it is my responsibility to pay a loss for the outcome rather than the company being accountable for the breaks in policy coming from their own end. I would also expect the company to direct me elsewhere from the beginning if they believed my requests were to time stringent to accomodate for their organisation. Furthermore every time I contacted the company I dealt with a different officer which was frustrating as each one was differently informed. All in all - a very poor experience.”

Helpful Report

Posted 8 years ago

Hi there Thank you for providing your feedback on your booking experience - we understand it can be very stressful when arranging last minute travel! We appreciate you taking the time to share with us what you think can be improved and will be working with our team to optimise the booking process. Here at TourRadar we work hard to provide 24/7 customer support, which means that we cannot always have the same single agent dealing with your booking for each interaction. However our support team will always leave comprehensive notes on your booking for their next colleague to efficiently and effectively handle your requests. We do regret that the confirmation of your booking took longer than is normal, however this sometimes cannot be avoided when dealing with last minute bookings in certain destinations where the communication takes longer. TourRadar selects the best local suppliers for tours to ensure you have an enriching experience on your travels, and while the confirmations can sometimes take a touch longer, we ensure the quality of the tour above all. We are also bound to uphold the tour providers terms and conditions as agreed to at time of booking, so when you cancel a confirmed booking these do need to be adhered to. We trust that the refund provided was sufficient for you and once again thank you for sharing your feedback so we can continue to work on improving the booking experience for our travellers. We do hope to assist you in your future travels and turn around your experience! Kind Regards Carly

Posted 8 years ago

“pleasant emails; quite professional and informative.”

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Posted 8 years ago

Hi Terence, thank you for your lovely feedback! We hope you have a great time on your upcoming adventure and look forward to assisting you again with your next one! Kind Regards Samantha

Posted 8 years ago

“Prompt notification and slow reply. It takes almost 2 days to get feedback. Wonderful itinerary and hope the tours will be very fruitful.”

Helpful Report

Posted 8 years ago

Hi Haytham, thank you for your review, you have chosen two fantastic tours! I can see that messages received by you have been responded to within one business day, if not sooner. Please note that responses via your booking conversation page are more aligned with email rather than a live-chat. I would recommend that you chat with one of our travel experts via phone or via the live-chat box on our website if you would ever like an immediate response as these services are manned 24/7. Kind Regards Samantha

Posted 8 years ago

“Fast and helpful replies to my queries. If they couldn't answer the questions about the tour specifics, the query was passed onto the tour company and then they answered the questions in a fast time-frame”

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Posted 8 years ago

Hi Linda, thank you for your lovely feedback. I am pleased to see that you have enjoyed the TourRadar booking experience! We hope you have a great time on your upcoming getaway! Kind Regards Samantha

Posted 8 years ago

“I initially contacted tour radar 3-4 weeks ago ..canadian call centre promised to send data but didnt On booking last week system would not allow me to book a double and a single ..it either defaulted to 3 x twin rate or 3x single room supplement rate So i had to book separately and local support said they would link two bookings ..but given that all data comes separately .and days apart for two bookings ..there is no evidence this has happened”

Helpful Report

Posted 8 years ago

Hi there Thank you for taking the time to provide feedback on your booking experience. As we can see from your booking conversation this has now been clarified and resolved with your tour provider and all information requested was sent for you. We regret that this was initially unclear for you and will be speaking with your tour provider to ensure they keep regularly updating you on their progress and updates to your booking. Thank you once again for bringing this to our attention and we trust that you will enjoy your upcoming trip and future bookings with TourRadar! Kind Regards Carly

Posted 8 years ago

“By not responding to emails... super happy”

Helpful Report

Posted 8 years ago

Hi there, thank you for providing your feedback. I am sorry to hear that you have received a delayed response via email. Having looked at your file I can see that you did indeed email our support inbox and we have since resolved your inquiry. While you are able to contact us via email, it is important to note that responses may be delayed depending on volume. In future, we encourage you to contact us instead via your booking conversation page as this will ensure a much faster response time and it is also a reliable source of prior discussions. I can see that, previously, each message we received from you in your booking conversation page was responded to within 24hours, if not much sooner. We hope you have a fantastic time away on your upcoming adventure! Kind Regards Samantha

Posted 8 years ago

“As always staffs are fast to respond. In my experience I have a lot of questions and everything was answered fast. Every one I chatted to seems to have very good Training and very friendly attitude. While I chatted I felt like I'm talking to a friend who wants the best for you. I'm very glad that I found you by accident and I will be life time customer.”

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Posted 8 years ago

Hi Freye Thank you for your lovely feedback. It is really great to hear that you have enjoyed talking with us as much as we enjoy talking with you! Our travel experts are a team of superstars who not only know their stuff but are genuinely as excited about travel as you are! We look forward to assisting you again for your next adventure! Kind Regards Samantha

Posted 8 years ago

“Good communications and helpful advice”

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Posted 8 years ago

Hi Jimke, thank you for your review! I am glad to hear that you have enjoyed the TourRadar experience, a positive customer experience is our number one priority! We hope you have a great time on your upcoming adventure! Kind Regards Samantha

Posted 8 years ago

“"Ultimate Oz Australia was an amazingly program for preparing travelers to live in a new country while meeting new people and doing fun activities. I had a great week with this organization and met some good friends through it!"”

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Posted 8 years ago

Hi Tony, thank you for your feedback and it is great to hear that you have enjoyed the Ultimate Oz adventure! As you mentioned, it is a great way for adventure travellers to meet the beautiful land Down Under. We look forward to assisting you with your next getaway! Kind Regards Samantha

Posted 8 years ago

“"I was a bit hesitant about the trip I wanted to take. But MELISSA from Tour Radar was so nice and helpful and found all the answers to the questions I had instantaneously. It's because of her help that I am now going to Southern Africa on Intrepid Travel's sept. 29th departure of (Jburg to botswana/zimbabe to Kruger to Jburg). So excited, and thanks again tour radar and melissa for being helpful... even on a Sunday (when I booked my trip. Thanks! - Terence O"”

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Posted 8 years ago

Hi Terence, thank you for your lovely feedback! I have passed this onto Melissa (and the whole team, in fact :)). It is great to hear that you enjoyed working with us, and what a trip you have to look forward to now! Kind Regards Samantha

Posted 8 years ago

“Good customer service”

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Posted 8 years ago

Hi there, thank you for your review! Our travel experts are amazing and it is great to hear that you have enjoyed your experience with TourRadar! Kind Regards Samantha

Posted 8 years ago

“when I called you to confirm about domestic flight from Reykjavik, agent told me that it is only one airport, the same one. that I will get flying from Canada. Which is absolutely wrong. Domestic airport is different. 0.5h drive from international one. And I was lucky, that you can register in last moment, otherwise I would miss my flight. If your agent isnt sure, she should of check first.”

Helpful Report

Posted 8 years ago

Hello Anonymous, Thank you for your feedback on your booking experience with TourRadar. We're pleased you were able to catch your domestic flight as per the flight ticket provided to you by the local tour operator and your tour was in the end, unaffected. We have also reviewed your file, including the call recordings with our agents and would like to highlight that all of the information you need to know about your flights are always your personal responsibility. It was not made clear to our agent, which airport you had booked your international flight into, leaving it quite impossible for us to inform you as to whether the domestic flight booked by the operator was from the same airport or not. All of this information was outlined in the documentation sent to you directly from the tour operator and we regret this was not clearer for you. Had we been provided with all of the information surrounding your flights, we might have been in a better position to assist, despite not being an authority on airports or flights. We hope you thoroughly enjoyed your tour in Iceland with our local partner and welcome you in the future to contact us with any questions you have about any of our tours, before booking your next trip. Kind Regards, Leona

Posted 8 years ago

“tour radar was easy to book and manage, phone service was great but could improve on paying services full balance online.”

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Posted 8 years ago

Hi there, thank you very much for your feedback regarding payment structures - this is certainly something that our team is looking into. It is great to hear that you have had a positive booking experience with TourRadar and we hope you have a great time on your upcoming adventure! Kind Regards Samantha

Posted 8 years ago

“Very knowledgeable and quick to respond. I like being able to talk to one person and see everything through to completion without being put on hold or transferred to another person. The prices were good and consistent so once we found the tour we wanted we didn't have to shop the net to see if the price was the best since this was the best price out there. We will definitely recommend TourRadar and will use them again.”

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Posted 8 years ago

Hi Paul, thank you for such lovely feedback! I am pleased to see that you have benefited from using TourRadar. Our travel experts certainly are a powerhouse of information and our best price guarantee is just another benefit of booking with us! :) We hope you have a great time on your trip and look forward to assisting you with your next one. Kind Regards Samantha

Posted 8 years ago

“They were very responsive, making sure I was up to date with my transaction through their conversation flow.”

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Posted 8 years ago

Hi Stephen, thank you for your feedback. It is lovely to hear that you have enjoyed your experience with TourRadar. We hope you have a fantastic time on tour and we look forward to assisting you again in the future! Kind Regards Samantha

Posted 8 years ago

TourRadar is rated 4.5 based on 6,813 reviews