TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,847 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,847 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

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“pleasant emails; quite professional and informative.”

Helpful Report

Posted 8 years ago

Hi Terence, thank you for your lovely feedback! We hope you have a great time on your upcoming adventure and look forward to assisting you again with your next one! Kind Regards Samantha

Posted 8 years ago

“Prompt notification and slow reply. It takes almost 2 days to get feedback. Wonderful itinerary and hope the tours will be very fruitful.”

Helpful Report

Posted 8 years ago

Hi Haytham, thank you for your review, you have chosen two fantastic tours! I can see that messages received by you have been responded to within one business day, if not sooner. Please note that responses via your booking conversation page are more aligned with email rather than a live-chat. I would recommend that you chat with one of our travel experts via phone or via the live-chat box on our website if you would ever like an immediate response as these services are manned 24/7. Kind Regards Samantha

Posted 8 years ago

“Fast and helpful replies to my queries. If they couldn't answer the questions about the tour specifics, the query was passed onto the tour company and then they answered the questions in a fast time-frame”

Helpful Report

Posted 8 years ago

Hi Linda, thank you for your lovely feedback. I am pleased to see that you have enjoyed the TourRadar booking experience! We hope you have a great time on your upcoming getaway! Kind Regards Samantha

Posted 8 years ago

“I initially contacted tour radar 3-4 weeks ago ..canadian call centre promised to send data but didnt On booking last week system would not allow me to book a double and a single ..it either defaulted to 3 x twin rate or 3x single room supplement rate So i had to book separately and local support said they would link two bookings ..but given that all data comes separately .and days apart for two bookings ..there is no evidence this has happened”

Helpful Report

Posted 8 years ago

Hi there Thank you for taking the time to provide feedback on your booking experience. As we can see from your booking conversation this has now been clarified and resolved with your tour provider and all information requested was sent for you. We regret that this was initially unclear for you and will be speaking with your tour provider to ensure they keep regularly updating you on their progress and updates to your booking. Thank you once again for bringing this to our attention and we trust that you will enjoy your upcoming trip and future bookings with TourRadar! Kind Regards Carly

Posted 8 years ago

“By not responding to emails... super happy”

Helpful Report

Posted 8 years ago

Hi there, thank you for providing your feedback. I am sorry to hear that you have received a delayed response via email. Having looked at your file I can see that you did indeed email our support inbox and we have since resolved your inquiry. While you are able to contact us via email, it is important to note that responses may be delayed depending on volume. In future, we encourage you to contact us instead via your booking conversation page as this will ensure a much faster response time and it is also a reliable source of prior discussions. I can see that, previously, each message we received from you in your booking conversation page was responded to within 24hours, if not much sooner. We hope you have a fantastic time away on your upcoming adventure! Kind Regards Samantha

Posted 8 years ago

“As always staffs are fast to respond. In my experience I have a lot of questions and everything was answered fast. Every one I chatted to seems to have very good Training and very friendly attitude. While I chatted I felt like I'm talking to a friend who wants the best for you. I'm very glad that I found you by accident and I will be life time customer.”

Helpful Report

Posted 8 years ago

Hi Freye Thank you for your lovely feedback. It is really great to hear that you have enjoyed talking with us as much as we enjoy talking with you! Our travel experts are a team of superstars who not only know their stuff but are genuinely as excited about travel as you are! We look forward to assisting you again for your next adventure! Kind Regards Samantha

Posted 8 years ago

“Good communications and helpful advice”

Helpful Report

Posted 8 years ago

Hi Jimke, thank you for your review! I am glad to hear that you have enjoyed the TourRadar experience, a positive customer experience is our number one priority! We hope you have a great time on your upcoming adventure! Kind Regards Samantha

Posted 8 years ago

“"Ultimate Oz Australia was an amazingly program for preparing travelers to live in a new country while meeting new people and doing fun activities. I had a great week with this organization and met some good friends through it!"”

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Posted 8 years ago

Hi Tony, thank you for your feedback and it is great to hear that you have enjoyed the Ultimate Oz adventure! As you mentioned, it is a great way for adventure travellers to meet the beautiful land Down Under. We look forward to assisting you with your next getaway! Kind Regards Samantha

Posted 8 years ago

“"I was a bit hesitant about the trip I wanted to take. But MELISSA from Tour Radar was so nice and helpful and found all the answers to the questions I had instantaneously. It's because of her help that I am now going to Southern Africa on Intrepid Travel's sept. 29th departure of (Jburg to botswana/zimbabe to Kruger to Jburg). So excited, and thanks again tour radar and melissa for being helpful... even on a Sunday (when I booked my trip. Thanks! - Terence O"”

Helpful Report

Posted 8 years ago

Hi Terence, thank you for your lovely feedback! I have passed this onto Melissa (and the whole team, in fact :)). It is great to hear that you enjoyed working with us, and what a trip you have to look forward to now! Kind Regards Samantha

Posted 8 years ago

“Good customer service”

Helpful Report

Posted 8 years ago

Hi there, thank you for your review! Our travel experts are amazing and it is great to hear that you have enjoyed your experience with TourRadar! Kind Regards Samantha

Posted 8 years ago

“when I called you to confirm about domestic flight from Reykjavik, agent told me that it is only one airport, the same one. that I will get flying from Canada. Which is absolutely wrong. Domestic airport is different. 0.5h drive from international one. And I was lucky, that you can register in last moment, otherwise I would miss my flight. If your agent isnt sure, she should of check first.”

Helpful Report

Posted 8 years ago

Hello Anonymous, Thank you for your feedback on your booking experience with TourRadar. We're pleased you were able to catch your domestic flight as per the flight ticket provided to you by the local tour operator and your tour was in the end, unaffected. We have also reviewed your file, including the call recordings with our agents and would like to highlight that all of the information you need to know about your flights are always your personal responsibility. It was not made clear to our agent, which airport you had booked your international flight into, leaving it quite impossible for us to inform you as to whether the domestic flight booked by the operator was from the same airport or not. All of this information was outlined in the documentation sent to you directly from the tour operator and we regret this was not clearer for you. Had we been provided with all of the information surrounding your flights, we might have been in a better position to assist, despite not being an authority on airports or flights. We hope you thoroughly enjoyed your tour in Iceland with our local partner and welcome you in the future to contact us with any questions you have about any of our tours, before booking your next trip. Kind Regards, Leona

Posted 8 years ago

“tour radar was easy to book and manage, phone service was great but could improve on paying services full balance online.”

Helpful Report

Posted 8 years ago

Hi there, thank you very much for your feedback regarding payment structures - this is certainly something that our team is looking into. It is great to hear that you have had a positive booking experience with TourRadar and we hope you have a great time on your upcoming adventure! Kind Regards Samantha

Posted 8 years ago

“Very knowledgeable and quick to respond. I like being able to talk to one person and see everything through to completion without being put on hold or transferred to another person. The prices were good and consistent so once we found the tour we wanted we didn't have to shop the net to see if the price was the best since this was the best price out there. We will definitely recommend TourRadar and will use them again.”

Helpful Report

Posted 8 years ago

Hi Paul, thank you for such lovely feedback! I am pleased to see that you have benefited from using TourRadar. Our travel experts certainly are a powerhouse of information and our best price guarantee is just another benefit of booking with us! :) We hope you have a great time on your trip and look forward to assisting you with your next one. Kind Regards Samantha

Posted 8 years ago

“They were very responsive, making sure I was up to date with my transaction through their conversation flow.”

Helpful Report

Posted 8 years ago

Hi Stephen, thank you for your feedback. It is lovely to hear that you have enjoyed your experience with TourRadar. We hope you have a fantastic time on tour and we look forward to assisting you again in the future! Kind Regards Samantha

Posted 8 years ago

“Always very helpful and answered questions fully”

Helpful Report

Posted 8 years ago

Hi Claire, thank you for your kind words! It is great to hear that you enjoyed your experience with our travel experts. We hope you have an amazing time on your upcoming tour! Kind Regards Samantha

Posted 8 years ago

“I am happy to inform you that your representative was always there to take my call and explained me everything. Unhappy about the fact that I had requested your Indian representative to call me up so that I could discuss certain finer points like visa etc. But, till now no calls were received. Otherwise,I would have rated 5/5. Regards. Rana Barua.”

Helpful Report

Posted 8 years ago

Hi Rana, thank you for your feedback, it is great to hear that you have enjoyed your experience. Unfortunately, we do not provide a designated Indian customer support service which is why it is best to chat with one of our global travel experts by phone or live chat as both services are manned 24/7. We look forward to assisting you with your next adventure! Kind Regards Samantha

Posted 8 years ago

“I think the tour is NOT good value for money. I should have booked my own transport, hotel and tickets on site and would have saved me half of the money I paid for. The city tours they booked are free city tours and anyone can join them. Best to organize your own tour. If you want to skip the ques to buy tickets for the tourist attractions, you can also do that yourself by buying it from attraction tour groups in yhe city you are going.”

Helpful Report

Posted 8 years ago

Hi Joan, thank you for your feedback on your tour. I have sent this directly to the tour operator for future improvements and will be back in touch with you via email shortly. A friendly tip for your next trip, our travel experts are available 24/7 to discuss your options and provide an unbiased recommendation that suits your plans best! Kind Regards Samantha

Posted 8 years ago

“Graeme was an incredible storyteller. Easily the best I have ever seen in a guided tour. The tour itself could use some work. I'd probably do less stops on day1/3 and take more time on each stop. anyway, good experience overall, and once again incredible storytelling ability from the Guide :)”

Helpful Report

Posted 8 years ago

Hi there, thank you for your review. We at TourRadar pride ourselves by working with the best tour operators so it is great to hear that this was the best guided tour you have experienced! Your feedback on the tour itself is very useful and just a reminder that your guide would love to hear your views while on your trip and in your evaluation afterward. We look forward to assisting you to book your next adventure! Kind Regards Samantha

Posted 8 years ago

“Booking a tour was very easy with TourRadar, despite some apprehension beforehand. Have yet to go on the tour itself so I can't say how reputable the suppliers are, but the booking process itself was seamless; no surprises and customer service was quick and helpful.”

Helpful Report

Posted 8 years ago

Hi Emily, thank you for your feedback. It is great to hear that you have enjoyed your experience with TourRadar! We hope you have an amazing time on your trip and look forward to booking you on your next getaway. Kind Regards Samantha

Posted 8 years ago

“I cannot say we are happy........too early to tell. The "conversation" site is slow to respond. We have yet to receive our "details" although we have paid for two people in full. We are overwhelmed by the "options" for further trips etc. Time will tell as I stated.”

Helpful Report

Posted 8 years ago

Hi there, thank you for your feedback. I have looked into your file and can see that you are not departing until October. Once all of your personal details are provided, your travel documents begin to be created, however, generally, they are not available until approximately a month prior to departure. This is to ensure that your package provides the most up to date information. I am sorry to hear that you are not satisfied with the response rate in your Booking Conversation Page, while we place a high priority on prompt responses in our conversation pages, the communication is akin to an email exchange as opposed to instant chat. If you would ever like to chat or have an immediate response, you can contact us in the form of both an online chat and phone line, both of which are manned 24/7 by our team of travel experts. We understand that offering thousands of tours may give you “choice overload” when looking for a new adventure, I would recommend watching this quick video to assist with limiting your options: https://youtu.be/pf3fAbdR2Rg, but, of course, our travel experts are fantastic at doing this and can lend a hand any time if you need some help! Kind Regards Samantha

Posted 8 years ago

TourRadar is rated 4.5 based on 6,847 reviews