TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,813 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,813 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“very helpfull”

Helpful Report

Posted 8 years ago

Hi Stavros, Thank you for your feedback. Lovely to hear that you enjoyed the TourRadar booking experience, we hope you are looking forward to your trip! Kind Regards Samantha

Posted 8 years ago

“Price looks like a good value, will know more after the tour, but rep was not knowledgeable enough or your doc's were good enough to book hotel before or after the tour.”

Helpful Report

Posted 8 years ago

Hi Halk Thank you for taking the time to provide your feedback - we always appreciate the opportunity to improve. I can see in your booking conversation that our agent provided all meeting point hotel information, detailed trip notes that specify the pickup times and multiple options of which hotels to book before and after the tour. Did you receive this information? Our team will always provide the most up to date and available info regarding your pre and post tour accommodation but if you have not been receiving these messages please do let us know! We appreciate your feedback in this instance and will be in touch to ensure you've received the information provided - we hope you are looking forward to your upcoming trip. Kind Regards Carly

Posted 8 years ago

“So far, I'm pleased with my booking process. But early days yet. My tour of Egypt is not until next April.”

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Posted 8 years ago

Hi John, thank you for your feedback. Great to hear you have enjoyed the booking process - we hope you enjoy beautiful Egypt! Kind Regards Samantha

Posted 8 years ago

“Everything went smoothly, responses to emails/questions were quick and I like your prices, so Yes I have used you before and will use you again. Thanks”

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Posted 8 years ago

Hi Ngaire, thank you for your kind words! We look forward to assisting you with your next trip :) Kind Regards Samantha

Posted 8 years ago

“Easy to search, prompt update and alternative proposal.”

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Posted 8 years ago

Hi, thanks for your feedback. We are glad to hear you enjoyed working with TourRadar - enjoy your upcoming trip! Kind Regards Samantha

Posted 8 years ago

“So far so good, quick responses, very helpful”

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Posted 8 years ago

Hi Patricia, thank you for your feedback, it is great to hear that you have enjoyed the TourRadar booking experience! Kind Regards Samantha

Posted 8 years ago

“They price matched competitors and have always replied promptly to my queries.”

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Posted 8 years ago

Hi Karen, thank you for your feedback, TourRadar is pleased to provide a best price guarantee! Enjoy your upcoming trip :) Kind Regards Samantha

Posted 8 years ago

“Taking care of any single step of my booking vacation.”

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Posted 8 years ago

Hi Roberto, we appreciate your kind words. We hope you enjoy your trip and look forward to helping you with your next one! Kind Regards Samantha

Posted 8 years ago

“Very responsive customer service available 24/7. Best price guarantee (will beat competitor prices). No credit card fees.”

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Posted 8 years ago

Hi there, thanks for your feedback. We're proud to provide 'round-the-clock customer support. No credit card fees and a best price guarantee is the icing on top of the cake! Kind Regards, Samantha

Posted 8 years ago

“Very accommodating agents. They were able to solve the booking problems that I had and get me a great trip. Would highly recommend them. Thanks guys!!!!”

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Posted 8 years ago

Hi Donnie, thank you - they don't call us travel experts for nothing! Have a great time on your trip and we look forward to assisting you again in the future. Kind Regards Samanths

Posted 8 years ago

“When booking late with a limited frame and for the first time, TourRadar personnel were patient, courteous and very accommodating. Thank you for making booking a holiday with you a pleasurable experience and one I would recommend and repeat.”

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Posted 8 years ago

Hi Susan, thank you for your feedback. With customer service being our number one priority, your kind words are much appreciated :). We look forward to assisting you with your future travel plans!

Posted 8 years ago

“Easy clear tour information and booking process.”

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Posted 8 years ago

Hi Carol, that is great to hear. We look forward to assisting with your next booking! Kind Regards, Samantha

Posted 8 years ago

“Great and fast customer service!”

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Posted 8 years ago

Thank you for your feedback, great to hear that your booking experience has been positive! We hope you are looking forward to your upcoming tour!

Posted 8 years ago

“Nice and easy as well as quick communication, helpful during the entire process of booking the required tour. Thank you!”

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Posted 8 years ago

Hi there, thank you for such lovely feedback! We look forward to assisting you with your next tour :)

Posted 8 years ago

“They took to long to answer. All the people on the tour already had the tickets bought and Tourradar didn't ask if we were interested, we ended buying most expensive tickets. Lack of communication.”

Helpful Report

Posted 8 years ago

Hi Claudia We're very sorry to hear that our response time did not meet your expectations and appreciate you taking the time to provide feedback for us to improve. Checking your booking conversation I can see there were delays that were longer than our standard response time and for that we apologise. Regarding tickets, we will be happy to clarify directly in your booking conversation which tickets you are referring to, as I can see that you were provided with your tour vouchers and documentation prior to the tour departure. However if there were further elements that would have been of assistance to you please do contact us within your booking conversation so we may address this! We are grateful for your feedback and hope that your next booking will be a much smoother experience. Kind Regards Carly

Posted 8 years ago

“Responsive to phone calls. Web responses were slow.”

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Posted 8 years ago

Hi Francis Great to hear that you received a timely response via the phone - it is the quickest way to get in touch with our travel experts! Web responses, while usually responded to in a matter of hours, can take a bit longer depending on demand and the nature of the enquiry. We hope you're looking forward to your upcoming trip!

Posted 8 years ago

“Everyone seems lovely and are usually quite quick to respond - that's great. However, as a third party booking company, they could have better outcomes when dealing with the provider company. I requested to book a trip on A Sunday night, putting a hold on the money owed(which as a result froze my entire credit card access-leaving me stranded until confirmed) and their terms and conditions state that confirmation will be 48rs max, and if later, money is automatically returned. It's now Thursday evening and I am yet to have any outcome and the Tour leaves in under 32 hours, and I can't make alternative plans as they have frozen my card and money. They assure me they are in contact with provider, however, I would think as a company who's job is to do this, it would be handled better.”

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Posted 8 years ago

Hi there Thank you for the honest feedback regarding your booking experience. We here at TourRadar do endeavour to expedite last minute bookings as quickly as possible, however particularly during peak travel season, awaiting confirmation from all hotel suppliers, ground handlers, activity providers and local companies that make up the entirety of a multi day tour can take longer than expected. Unfortunately the nature of the touring business means that when bookings are 'On Request' as yours was, confirmations can take a little longer than normal while these local contacts reconfirm the place on the tour is still available. We are very sorry to hear that in this instance the confirmation process took longer than expected, and hope that when booking your next trip this can be avoided. We reccommend if you prefer faster confirmations to select an Instantly Bookable tour for immediate confirmation! We appreciate you taking the time to provide this useful feedback and will be passing it along to our teams and suppliers to improve upon the process as much as possible. Thanks again Carly

Posted 8 years ago

“Friendly and understanding customer service. Inquiry turn around time was excellent with exceptional communication. I strongly encourage and recommend booking tours through TourRadar A++.”

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Posted 8 years ago

Hi Otto, thank you for your kind words and it's great to hear you enjoyed your booking experience. We look forward to assisting you in the future with your next tour! Kind Regards Samantha

Posted 8 years ago

“I know if I message - I always get a reply . A lovely team, whom I already feel close to even though it's still early days into my booking . I'm sure I am going to need lots of advice and questions answered, but I am so confident that I will be supported all the way . Thankyou”

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Posted 8 years ago

Hi Denise, lovely to hear that you enjoyed your booking experience! Our travel experts love helping travellers and we hope you're looking forward to your upcoming trip! Kind Regards Samantha

Posted 8 years ago

“I was satisfied with the questions that were answered. First time using this company hopefully not the last . Not sure if I tried hard enough to find a travel touring company That accommodates within my age.”

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Posted 8 years ago

Hi there, thanks for your feedback. We certainly look forward to helping you with your future travels! Kind Regards Samantha

Posted 8 years ago

TourRadar is rated 4.5 based on 6,813 reviews