TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,847 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,847 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

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“Respond fast enough to all my questions”

Helpful Report

Posted 8 years ago

Hi Silverio, thank you for your positive feedback. We are proud to advise that we offer timely assistance to our travellers 'round the clock! We hope you are looking forward to your upcoming adventure. Kind Regards Samantha

Posted 8 years ago

“any questions or concerns were quickly followed up”

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Posted 8 years ago

Hi there, thank you again for your nice words. TourRadar has the best travel experts around who are happy to help 24/7! Kind Regards Samantha

Posted 8 years ago

“followed up with any questions quickly”

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Posted 8 years ago

Hi Karen, thank you for your feedback! It is great to hear that you have enjoyed the TourRadar experience. We look forward to helping you again with your next tour! Kind Regards Samantha

Posted 8 years ago

“I sent my intinerary 3 times - and they forgot to pick me up from the airport!!! Cost my 91 euros to get to the hotel, and they still haven't reimbursed me. Terrible tour”

Helpful Report

Posted 9 years ago

Hello Austin, Thank you for your feedback on your tour experience. We can see there was, unfortunately, a misunderstanding on the tour operator's part with regard to the slight change to the arrival arrangements for two of the passengers on your booking. We appreciate you managed this situation locally, taking a taxi when you noticed your arrival transfer was absent, and between TourRadar and the tour operator, we are refunding you for the taxi ride, now we have received the receipt for the cost incurred. We welcome you to get in touch with our TourRadar support team at your convenience to discuss any other issues you might have had while on tour, beyond this disappointing start. To date, we have not been made aware of any other causes for disappointment. Your feedback is important to us Austin, as we monitor the products we offer very closely to ensure we continuously offer a great service to our customers. Thank you for taking the time to write your review, we look forward to confirmation of receipt of your compensation. Kind Regards, Leona

Posted 8 years ago

“Tour radar was easy to use and easy to find the trip we were after. Where I feel they could do better is I asked them to use my details for booking when I booked with them 6 months ago for a different tour. I got no response and was forced to go through the full entry details again.”

Helpful Report

Posted 9 years ago

Hi Geoffrey Thank you for your feedback, you have made some great points in terms of your traveller profile and the team here are looking into this for future improvements. Of course, it is still important that you look over your details when you have a new booking to ensure everything is up-to-date and accurate! We look forward to assisting you with your next booking and hope you enjoy your upcoming tour. Kind Regards Samantha

Posted 8 years ago

“They did everything right. Choosing hotels, activities and ontime transpotation”

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Posted 9 years ago

Hi Sabrina, thank you for your feedback! Great to hear you have enjoyed your booking experience with TourRadar, we aim to please! We hope you have an amazing time on your trip! Kind Regards Samantha

Posted 8 years ago

“Responded very quickly to all my questions.”

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Posted 9 years ago

Hi there, thank you for your review. Our travel experts are available around-the-clock to provide the best customer support! Enjoy your upcoming adventure, we look forward to booking you on your next one. Kind regards Samantha

Posted 9 years ago

“Fast reply to booking application”

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Posted 9 years ago

Hi Harvey, thank you for your feedback! It's great to hear that you have enjoyed the efficient booking experience of TourRadar. We hope you enjoy your upcoming trip! Kind Regards Samantha

Posted 9 years ago

“Attentive to my requirements”

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Posted 9 years ago

Hi Mel, thank you for providing your feedback. We look forward to helping you on your next amazing adventure! Kind Regards Samantha

Posted 9 years ago

“Prompt booking”

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Posted 9 years ago

Hi Ann, thank you for your review - it is great to hear that you have enjoyed the TourRadar booking experience! Kind Regards Samantha

Posted 9 years ago

“Qwestions were answered promptly”

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Posted 9 years ago

“quick response”

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Posted 9 years ago

Hi, thank you for your feedback! Our travel experts are always available to provide quick and helpful responses. We hope you enjoy your upcoming trip! Kind Regards Samantha

Posted 9 years ago

“My previous bookings have been backed up with 24 hour service, so I had no hesitation entrusting them with my next tour booking.”

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Posted 9 years ago

Hi Vicki, thank you for your feedback. Our travel experts are the best there is and they place a high importance on customer service. We know you will enjoy your upcoming holiday and we look forward to helping you with your next one! Kind Regards Samantha

Posted 9 years ago

“Wide Range of Options with Competitive Price.”

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Posted 9 years ago

Hi Santanu, thank you for your review. We're very proud to offer an unbiased comparison of the best tours worldwide, and what could be better than that?! Oh yeah, our best price guarantee will do it! Enjoy your upcoming holiday :) Kind Regards, Samantha

Posted 9 years ago

“Don't reply fast enough on emails Do not follow up with current bookings Have not received instructions on my pick up time Not happy with their service”

Helpful Report

Posted 9 years ago

Hi Jovita Thank you for taking the time to provide your feedback on your experience in using the TourRadar booking platform. We always appreciate the opportunity to improve and take these comments seriously. We can see in your booking conversation that the tour provider you have been in conversation with has replied to your requests within 24 hours. As they currently only have an office in 1 timezone, it is not always possible to receive immediate responses, however the tour providers listed on TourRadar do aim to respond to your requests as soon as possible. We do apologise if this response time does not meet your expectations and will be raising this with the tour provider directly to remedy this. We have also checked your booking to ensure those details you requested have been sent, which we can now see you have received, however should anything else be required please do utilise your booking conversation to request these. We are very sorry to hear your tour provider has not provided the service you expect in your booking thus far and will be passing along your comments to them directly to turn this around. Thank you once again for bringing this to our attention and we will be in touch in your personal booking conversation to monitor the outcome. Kind Regards Carly

Posted 9 years ago

“The process was easy and contact made to clarify an issue”

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Posted 9 years ago

Hi Diane, thank you, it's great to hear that you have enjoyed your experience with TourRadar! Our travel experts are available 24/7 to help you out. We look forward to assisting you with your next adventure! Kind Regards Samantha

Posted 9 years ago

“they do try to help as much as possible but tourradar terms are not always clear.”

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Posted 9 years ago

Hi there Thank you for your feedback. Terms and Conditions will differ by each Tour Operator. A helpful hint: you can check them under the "Policies" section which is towards the end of each individual tour page. Terms and Conditions are also available to be read in more detail when you through to make a booking or hold, and of course, our travel experts are available by phone 24/7 to provide further assistance! We look forward to helping you on your next booking! Kind Regards Samantha

Posted 9 years ago

“very quick to get back with an answer to my questions. quick to resolve my issues.”

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Posted 9 years ago

Hi there, thank you for your feedback. We love to hear when travellers enjoy the efficient booking process of TourRadar! We hope you have an absolutely amazing time on your upcoming tour. Kind Regards Samantha

Posted 9 years ago

“TourRadar worked with me on a couple of requests: 1. They had extended my reservation of a spot for a tour from 48 hours to 72 hours. 2. They had extended the deadline of part of my deposit for a month. Thank you TourRadar for accommodating my requests!”

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Posted 9 years ago

Hi Anne, thank you for your lovely feedback :). We are more than happy to accommodate travellers requests when we can. Enjoy your upcoming adventure! Kind Regards Samantha

Posted 9 years ago

“very flexible friendly customer-oriented”

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Posted 9 years ago

Hi Frank, that is great to hear! Customer service is always a priority here at TourRadar. We bet you're getting excited about your upcoming trip and look forward to assisting you on your next one. Kind Regards Samantha

Posted 9 years ago

TourRadar is rated 4.5 based on 6,847 reviews