TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,813 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

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4.5

Based on 6,813 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“TourRader staff were quickly responsive to my questions, providing helpful and informative feedback. The process to book my tour was simple and provided me with best value for money. I have yet to commence my tour however based on the service and choice available I would recommend TourRadar as a great resource and service for finding and booking tours.”

Helpful Report

Posted 8 years ago

Hi Tracey It's great to hear that your booking process was smooth. Providing mind-blowing customer service is our number one priority so we really appreciate your feedback. If you need anything prior to your trip, please get in touch with us. Kind Regards Samantha

Posted 8 years ago

“This will be ny first trip and O am going solo. TourRadar gives me security and that makes me happy”

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Posted 8 years ago

Hi Nancy, solo travel is where it's at, and what a better way to do it than with an expert guide and a group of like-minded travellers! Please let us know if we can be of any help before your trip. Kind Regards Samantha

Posted 8 years ago

“Answer my question.”

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Posted 8 years ago

Hi Dianne, thank you for your feedback and for following up on your question. We have reviewed your message and we will be in contact with you directly via email. Please do not hesitate to get in touch should you need anything and we look forward to assisting you in your next travel adventure Kind Regards Samantha

Posted 8 years ago

“Prompt follow up and advice on how to prepare for the trip. Airport transfer additional hotel booking comprehensive travel insurance etc.”

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Posted 8 years ago

Hi Rosemarie, glad to hear that you have enjoyed your booking experience with TourRadar! Please do let us know if we can assist further, we are available 24/7. Kind Regards, Samantha

Posted 8 years ago

“Preparations going well. Appreciate constant updates and contact.....looking forward to UK next year.”

Helpful Report

Posted 8 years ago

Hi Pamela Thank you for your feedback! We take travel seriously and it's our aim to ensure that your holiday goes off without a hitch. Please get in touch with us if there is anything at all we can assist with! Best regards, Samantha

Posted 8 years ago

“First of all, Jesse is the most patient man in the world. My bank would not release the funds I needed to pay for the trip, they, thinking it was "suspicious activity" since I hadn't taken a trip abroad for several years. But your wonderful agents did everything they could to extend the reserve for me and my husband until I could straighten out the bank. I spoke with 2 or 3 people at TourRadar and they were all exceptionally pleasant and reassuring even when I got frustrated and disappointed with my bank. They assured me that they would work it out and set my mind at ease. So now we are going to take a wonderful, much-needed cruise and I am so grateful for TourRadar's help!!”

Helpful Report

Posted 8 years ago

Hi Dawn We are so glad that you have enjoyed your booking experience - I have passed your kind words onto Jesse and the team. We hope you have a great time cruising the beautiful Rhine waterways and look forward to sending you on other amazing journeys in the future! Kind Regards, Samantha

Posted 8 years ago

“I have booked sixteen trips through TourRadar and was perfectly happy every time . The customer service is awesome and is certainly the best I have ever encountered. The responses are almost immediate and meaningful. The follow up is meticulous and I have never had to chase anything up . TourRadar does all the liaison with the tour operators and it seems they get answers quickly where I would have had to push and wait . Its fantastic for me I can ask a question before I go to bed in Australia and wake up to have the accurate reply waiting for me in the morning . The team operate around the clock and there is no question of having to wait for the person who has been handling the file to be on duty. Its seamless, Yet despite being so efficient every member of the team communicates in a genuinely friendly manner. Its real and speaks volumes about the operating principles of TourRadar, So having selected a trip it would be crazy to deal with the tour operator directly as any discounts for which you are due like a loyalty bonus are obtained for you , In regard to finance , of course Tour Radar offer additional discounts so that’s another reason to book through them . I appreciate that they do not impose credit card fees and give me a reminder when balance of fees are due to be deducted, To select a group tour there is no substitute for using TourRadar. By simply inserting the region or counties that are of interest all the alternatives are listed. . This can then be filtered in so many different ways including dates, budget , special interests or particular operators . Then having narrowed the search , detailed trip notes can be downloaded and informed decisions made . Sometimes too its great just to browse for inspiration or check out bargains . I absolutely recommend TourRadar to anybody interested in booking a group tour . I wish that other companies in whatever field that I have to deal with were as efficient and customer focussed as TourRadar . Thank you so much”

Helpful Report

Posted 8 years ago

Ah Ron, what can we say to such a glowing review?! Thank you so much for your continued loyalty to TourRadar, we'll most definitely be passing along your feedback to the entire team and are looking forward to getting you onto many many more enjoyable tours in the future! Kind Regards Carly

Posted 8 years ago

“Excellent communications, quick responses to questions.”

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Posted 8 years ago

Thanks Chris, we're glad to hear you enjoyed booking with us!

Posted 8 years ago

“返信が早く、コストも調べた中では一番良い”

Helpful Report

Posted 8 years ago

“Booking went smoothly , confirmed as soon as payment made. Emails answered promptly.”

Helpful Report

Posted 8 years ago

Hi Peter, That's great to hear! TourRadar's priority is to make the booking experience as efficient and helpful to you as possible. Please get in touch if you need anything at all, we are available 24/7. Kind Regards Samantha

Posted 8 years ago

Hi Peter, Thank you for your review. We love to make touring easy for you and work 24/7 to give you the best service. Zeynep

Posted 8 years ago

“We had poor communication with Tour Radar and even worse communication with the people that Tour Radar employs in Cuba. They were liars and hire people of poor character. We will never book with this tour again.”

Helpful Report

Posted 8 years ago

Hi Sandra We're very sorry to hear that your experience with your tour provider did not meet your expectations. We here at TourRadar, as your booking platform, curate carefully the tour providers we list on our website and trust that they will deliver a great travelling experience for you. As such it is very disappointing to hear this was not the case for you. I can see in your booking conversation that all your queries were answered within 24 hours, so can only apologise if this was not the communication standard you expected. Our team is always available via phone 24/7 if your requests are urgent. If you would like to lodge a complaint about your touring experience with the tour provider please do feel free to do so in your booking conversation. We are happy to support you in dealing with your tour provider to find a resolution for your issues that occurred while on tour. Once again we're sorry to hear about your negative experience and will be in touch via your booking conversation to resolve this directly with your tour provider. We appreciate you taking the time to advise us of this so we may improve and look forward to helping you find a solution! Kind Regards Carly

Posted 8 years ago

“I was happy with your agency”

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Posted 8 years ago

Thank you so much Tomasz, we're happy to send you on a fabulous tour!

Posted 8 years ago

Hi Tomasz, thank you for your review. We are always happy to assist and send you on amazing tours. Zeynep

Posted 8 years ago

“MacBackpackers was very professional”

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Posted 8 years ago

Glad to hear it Jeffery, they are one of our favourite tour providers in Scotland - hope you had a ball!

Posted 8 years ago

“we did all business over conputer”

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Posted 8 years ago

Hi there, thank you for your review. You can reach us anywhere and anytime via phone, email or online chat. Zeynep

Posted 8 years ago

Hi There, Thank you for your comment. We are a team of experienced tour specialists who have travelled to hundreds of countries around the globe. Our online Customer Support team brings years of professional expertise in the travel industry, and can assist with all of your tour-related questions. Zeynep

Posted 8 years ago

“Good and making friendship worldwide”

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Posted 8 years ago

Glad to hear you enjoyed your booking experience Prathap - you'll definitely be making even more friends while on tour :)

Posted 8 years ago

Hi Prathap, thank you for your review. Where would you like to go next? Zeynep

Posted 8 years ago

“Helpful, easy to access, affordable rates, great tour choices (variety of tours)”

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Posted 8 years ago

Hey there Thank you for your feedback, we are glad to hear that you have enjoyed your experience with us at TourRadar. Our Tour Experts are at your service 24/7 if you need anything at all. Kind Regards Samantha

Posted 8 years ago

Hi there, thank you for sharing your comments with us. We hope you enjoyed your trip and hope to send you to more amazing tours! Zeynep

Posted 8 years ago

Hi There. Thank you for your comment. Where are you travelling next? Zeynep

Posted 8 years ago

“very trustworthy”

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Posted 8 years ago

Hi Sa, thank you for your comments. We work hard to assist you in the best way. Zeynep

Posted 8 years ago

Thank you Sa! We love to make touring easy for you! Zeynep

Posted 8 years ago

“I LOVE THIS AGENCY”

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Posted 8 years ago

Hi Donia, thank you for your comments. We love sending you to amazing tours. Where are you travelling next? Zeynep

Posted 8 years ago

Hi Donia, we love to send you on amazing tours. Where are you travelling next? Zeynep

Posted 8 years ago

Hi Donia, thank you for your comment. We love sending you on amazing tours! Zeynep

Posted 8 years ago

“Myrie was a very helpful chatter, and I'm pleased with her efforts to get me through the process. I just wish you had a link with airplane flights like Viking. Arranging flights is awful!”

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Posted 8 years ago

Hi Linda, Thank you very much for your feedback. Majority of the tours advertised on our website are landonly. However you can book your flights through http://flights.tourradar.com/en-GB/flights Kind regards, Zeynep

Posted 8 years ago

“Every representative I've had contact with is friendly, helpful, and responds quickly to any inquiry I have had.”

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Posted 8 years ago

Hi Anissa, thank you for sharing your experiences with TourRadar. We are happy to assist you with all inquiries and are always available. Zeynep

Posted 8 years ago

Hi Anissa, thank you for your review, we are always happy to help and available 24/7 for you. Zeynep

Posted 8 years ago

Hi Anissa, Thank you very much for your comments. We love to five you the best service and are available 24/7. Zeynep

Posted 8 years ago

TourRadar is rated 4.5 based on 6,813 reviews