TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,813 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,813 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

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Anonymous

Anonymous // 01/01/2019

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“We did not like the cancellation policy. Additionally, a couple of my pre-travel questions that I posted were ignored.”

Helpful Report

Posted 8 years ago

Hi Amy We appreciate you taking the time to provide your feedback and will be sure to investigate the lag time on your responses. As we can see from your booking conversation, all questions were answered within 24 hours and our team is always available via phone 24/7 to assist you too. We regret that this did not meet your expectations. Regarding cancellation policy, we at TourRadar as the booking agent are bound to uphold the terms and conditions of your tour provider that are agreed to at time of booking. We will always do everything we can to negotiate with the tour provider on your behalf if the circumstances of cancellation are exceptional, however the terms and conditions are normally binding. Our apologies if this was not explained clearly enough at the time that you requested to cancel - we will be speaking to our team regarding this. Thank you once again for giving us the opportunity to improve Amy, it is very much appreciated and we look forward to assisting you better in your future tour bookings. Kind Regards Carly

Posted 8 years ago

“I booked my tour of Israel through TourRadar & was very happy with the service. Although I have not taken the tour yet, I've been in close contact with the tour operator & anticipate a fun trip. As for my booking experience, I had a number of special conditions that I had questions about before I could make a commitment. TourRadar replied to every email I sent to them very promptly with the answers I needed. I spoke with them twice on the telephone & they we're very courteous & responsive. The price they charged for the tour I purchased was by far less expensive than any other quoted anywhere for a similar tour package/itinerary.”

Helpful Report

Posted 8 years ago

Hi John, thank you very much for your review. We are glad to hear that we answered all your questions. We do guarantee best prices available for tours and will be happy to send you to amazing trips. Zeynep

Posted 8 years ago

Hi John, Thank you for sharing your comments. We are glad to be sending you to this amazing tour. We try to give the best service and prices and we are always happy to assist you. Zeynep

Posted 8 years ago

“Our fly was cancelled and i was sending them a message for two days to know where they are to joind them. But they never answer me so we could not know where they were. We could not reach the tour. When they answer me they just said that they hope we were with the tour, but it was impossible to know where they were. So we miss every thing. And we lost all the money.”

Helpful Report

Posted 8 years ago

Hi Teresa We're extremely sorry to hear that you were unable to find your group and take the trip with your tour provider. We have contacted them regarding this situation and they advised they had called you many times and left voicemails regarding your queries additional to the responses you received in your booking conversation. However, it is of course disappointing to hear you were unable to join the tour! We will continue to investigate this and discuss with you in your booking conversation to ensure that all correct information was provided by your tour operator and find out why you were unable to meet them. We do have our team available 24/7 by phone to assist in these situations. We will be available to assist in your discussions with the tour provider regarding this additionally. Once again we're very sorry to hear you were unable to meet the tour and will support you in resolving this issue with your tour provider. Kind Regards Carly

Posted 8 years ago

“Good communication. Comprehensive website, easy to find all information.”

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Posted 8 years ago

Hi Giulia, We are glad to hear that you enjoyed using our website. We hope to send you on an amazing tour soon. Zeynep

Posted 8 years ago

“Found a tour to my liking, prompt replies, and informative.”

Helpful Report

Posted 8 years ago

Hi Arthur, We are glad to hear that we could help you find your tour. We are available to assist 24/7 and always happy to help. Zeynep

Posted 8 years ago

“Always there to answer questions.”

Helpful Report

Posted 8 years ago

Hi there! Thank you very much for your review. We as tour experts are available 24/7 to respond your inquiries. Zeynep

Posted 8 years ago

“Responses for queries were fast. However, help towards booking pretour days in the Hotel was not helpful.”

Helpful Report

Posted 8 years ago

“No muss, no fuss. Site works straightforwardly, several questions were answered in the day that we booked.”

Helpful Report

Posted 8 years ago

Hi Joanne, Thank you for your review. We are always happy to assist. As tour experts, we will do our speediest and best to make touring easy. Zeynep

Posted 8 years ago

“I love the TR Credits. The team is always prompt and courteous. My 4th booking with TR!”

Helpful Report

Posted 8 years ago

Hey there, we are super glad to hear that we could assist you multiple times. Hope to send you to other amazing tours in the future. Zeynep

Posted 8 years ago

“Third party operator for other companies. Whenever I enquired with them about a particular Central American trip they just copy and pasted the terms and conditions from their tour provider website. They did no real research and no real enquiries or contact with that tour provider. I ended up contacting the tour provider directly and getting much more information from them. They confirmed they had no contact from Tourradar about my enquiry (which I sent to them multiple tmes). Don't even bother with this company.”

Helpful Report

Posted 8 years ago

“Customer service was beyond my expectations! Website is very user-friendly Prices are competitive”

Helpful Report

Posted 8 years ago

Hi John, thank you for your review. Our Tour Experts are ready to help you 24/7 to make your travels easy. Greetings. Zeynep

Posted 8 years ago

“Very efficient and prompt, courteous and helpful”

Helpful Report

Posted 8 years ago

Hi Michael, We are very happy to hear that we could assist you. Thank you for your positive words. Zeynep

Posted 8 years ago

“Super friendly and helpful folks who helped me book my tour!”

Helpful Report

Posted 8 years ago

That is so nice to hear. We hope you have an unforgettable trip. Zeynep

Posted 8 years ago

“Very efficient, quick replies. The website was very easy to use.”

Helpful Report

Posted 8 years ago

We are glad to hear about your experience with TourRadar. Hope to make your travels easy. Zeynep

Posted 8 years ago

“Great options and filters to make finding your perfect tour easy”

Helpful Report

Posted 8 years ago

Hey Casey, happy to read that you enjoyed using our website. We love to assist you further in planning and participating in your perfect tour. Kind regards, Zeynep

Posted 8 years ago

“Not really. Inquiries by email rarely answered. Had to call to get a response.”

Helpful Report

Posted 8 years ago

“I requested a tour booking that turned out to not be what I was looking for. I called and requested to have the credit hold cancelled for this tour - and was assisted with my request so quickly, I was shocked how easy and seamless it was to resolve. I am looking forward to finding the right tours with them - now that I know how great their customer service is.”

Helpful Report

Posted 8 years ago

We are very happy to hear that we could assist, and are eager to help you find your perfect tour. Look forward to getting you out on a tour shortly! Zeynep

Posted 8 years ago

“Jarred has given me excellent service - very helpful, reliable and unbelievably polite - very happy. I dealt with Kelly and she was also helpful- thank you Jarrad much appreciated”

Helpful Report

Posted 8 years ago

Hi Valerie, Our team is very happy to hear about your experience. We hope to assist you always. Zeynep

Posted 8 years ago

“Supportive and quick in responding to any enquiry. I will highly introduce it to friends.”

Helpful Report

Posted 8 years ago

Hi Shea, Thank you very much for your comments. If you have other questions or inquiries, let us know anytime. We are always happy to help and available 24/7. Zeynep

Posted 8 years ago

“Very helpful.”

Helpful Report

Posted 8 years ago

TourRadar is rated 4.5 based on 6,813 reviews