TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,877 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,877 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

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“In the first few messages they were great but as soon as I booked and paid I can't get anyone to respond to any of my questions. I am more than frustrated with poor service.”

Helpful Report

Posted 9 years ago

Hi there, Thank you for your feedback on your booking experience. We have looked into your booking file and can see there was indeed a 24hr delay on your booking conversation. While we do all we can to offer prompt responses in our booking conversations, this communication is something like an email exchange as opposed to an instant chat line. We do offer immediate channels of contact for all of our customers worldwide, in the form of both an online chat and phone line, both of which are manned 24/7 by our global support team so you can get in touch from anywhere, anytime. We sincerely regret the frustration caused during your booking this time around and would like to assure you, your feedback only helps us improve. After all, we can only work to fix the problems we have been made aware of. I can see we have now completed your booking and sent your travel documents and wish you a fantastic trip. We invite you back to TourRadar again in the not too distant future where we will always offer you the best service possible. Kind Regards, Leona

Posted 9 years ago

“When I contacted Tour Radar to help me book my Italian Holiday, they were so quick about getting the information back to me, for getting me booked and everything was made so easy. I would use them again for further holidays and I would like to thank them for all of their help. had a wonderful time in Italy. :)”

Helpful Report

Posted 9 years ago

Hi Elsie-Veronica, thank you for your review! It is so nice to hear how you have benefited from booking with TourRadar. Our travel experts sure are the best in the biz'! The team here hopes you have an amazing time and enjoy the tastes of beautiful Italia! Kind Regards, Samantha

Posted 9 years ago

“I appreciate being kept informed, updated and the ability to ask questions via the email correspondence feature. I am happy with the personal attention thus far - thank you.”

Helpful Report

Posted 9 years ago

Hi Eileen, thank you for your feedback. We have a great team of travel experts here who are not only very knowledgeable and kind but also genuine. We hope you have an amazing time away on your tour and we look forward to assisting you with your next one! Kind Regards Samantha

Posted 9 years ago

“The booking & the confirmation process was easy & quick. Samantha was patient & courteous. I believe we got the best price & discount possible,”

Helpful Report

Posted 9 years ago

Hi Nabil, thank you for your kind words - it was my absolute pleasure to assist you and your friend. Please wish Awni a fantastic time in beautiful France and the UK, I am sure he will make some amazing new memories! Next time, it's time for you to go on a holiday of your own! Best Regards Samantha

Posted 9 years ago

“We have just made a booking and all went well. I sent some details after the initial booking (eg Travel Insurance) and received immediate confirmation that it had been received. So far so good.”

Helpful Report

Posted 9 years ago

Hi Bob, thank you for your review. Our travel experts provide comprehensive customer support and are available 24/7, enabling fast and reliable service! Kind Regards Samantha

Posted 9 years ago

“Good job all.”

Helpful Report

Posted 9 years ago

Hi Timothy, thank you for your feedback! We love hearing from travellers that have enjoyed booking with TourRadar. Enjoy your upcoming adventure! Best Regards Samantha

Posted 9 years ago

“So far, so good. Will leave 11/26. Hope to see the Northern Lights. Staff very helpful and responsive”

Helpful Report

Posted 9 years ago

Hi there, thank you for your feedback, lovely to hear you have enjoyed yours experience with TourRadar. We hope you enjoy your trip, chasing the beautiful Northern Lights! Kind Regards Samantha

Posted 9 years ago

“Efficient response at acceptable rates”

Helpful Report

Posted 9 years ago

Hi there, thank you for your feedback. It is great to hear that you have enjoyed the TourRadar booking experience! We look forward to helping you again for your next big adventure :) Kind Regards Samantha

Posted 9 years ago

“fast efficient service Thanks Ed.”

Helpful Report

Posted 9 years ago

Hi Ed, thank you for your feedback. We are glad to hear that you have benefited from our fantastic travel experts! We hope you have an amazing time on your upcoming adventure and look forward to assisting you again the future. Kind Regards Samantha

Posted 9 years ago

“They were very helpful to me in accommodating my needs. I booked two tours back to back in different parts of the world and they were able to fit these tours around my flight dates. I have traveled extensively and the ease of this booking with tourradar ushered in for me what I hope to be a wonderful trip!!!!”

Helpful Report

Posted 9 years ago

Hi Don Thank you for your kind words! It is fantastic to hear that you have enjoyed booking with us, as much as we have enjoyed helping you! We hope you have an amazing time in exotic India and beautiful Thailand - two trips of a lifetime! Kind Regards Samantha

Posted 9 years ago

“Respond fast enough to all my questions”

Helpful Report

Posted 9 years ago

Hi Silverio, thank you for your positive feedback. We are proud to advise that we offer timely assistance to our travellers 'round the clock! We hope you are looking forward to your upcoming adventure. Kind Regards Samantha

Posted 9 years ago

“any questions or concerns were quickly followed up”

Helpful Report

Posted 9 years ago

Hi there, thank you again for your nice words. TourRadar has the best travel experts around who are happy to help 24/7! Kind Regards Samantha

Posted 9 years ago

“followed up with any questions quickly”

Helpful Report

Posted 9 years ago

Hi Karen, thank you for your feedback! It is great to hear that you have enjoyed the TourRadar experience. We look forward to helping you again with your next tour! Kind Regards Samantha

Posted 9 years ago

“I sent my intinerary 3 times - and they forgot to pick me up from the airport!!! Cost my 91 euros to get to the hotel, and they still haven't reimbursed me. Terrible tour”

Helpful Report

Posted 9 years ago

Hello Austin, Thank you for your feedback on your tour experience. We can see there was, unfortunately, a misunderstanding on the tour operator's part with regard to the slight change to the arrival arrangements for two of the passengers on your booking. We appreciate you managed this situation locally, taking a taxi when you noticed your arrival transfer was absent, and between TourRadar and the tour operator, we are refunding you for the taxi ride, now we have received the receipt for the cost incurred. We welcome you to get in touch with our TourRadar support team at your convenience to discuss any other issues you might have had while on tour, beyond this disappointing start. To date, we have not been made aware of any other causes for disappointment. Your feedback is important to us Austin, as we monitor the products we offer very closely to ensure we continuously offer a great service to our customers. Thank you for taking the time to write your review, we look forward to confirmation of receipt of your compensation. Kind Regards, Leona

Posted 9 years ago

“Tour radar was easy to use and easy to find the trip we were after. Where I feel they could do better is I asked them to use my details for booking when I booked with them 6 months ago for a different tour. I got no response and was forced to go through the full entry details again.”

Helpful Report

Posted 9 years ago

Hi Geoffrey Thank you for your feedback, you have made some great points in terms of your traveller profile and the team here are looking into this for future improvements. Of course, it is still important that you look over your details when you have a new booking to ensure everything is up-to-date and accurate! We look forward to assisting you with your next booking and hope you enjoy your upcoming tour. Kind Regards Samantha

Posted 9 years ago

“They did everything right. Choosing hotels, activities and ontime transpotation”

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Posted 9 years ago

Hi Sabrina, thank you for your feedback! Great to hear you have enjoyed your booking experience with TourRadar, we aim to please! We hope you have an amazing time on your trip! Kind Regards Samantha

Posted 9 years ago

“Responded very quickly to all my questions.”

Helpful Report

Posted 9 years ago

Hi there, thank you for your review. Our travel experts are available around-the-clock to provide the best customer support! Enjoy your upcoming adventure, we look forward to booking you on your next one. Kind regards Samantha

Posted 9 years ago

“Fast reply to booking application”

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Posted 9 years ago

Hi Harvey, thank you for your feedback! It's great to hear that you have enjoyed the efficient booking experience of TourRadar. We hope you enjoy your upcoming trip! Kind Regards Samantha

Posted 9 years ago

“Attentive to my requirements”

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Posted 9 years ago

Hi Mel, thank you for providing your feedback. We look forward to helping you on your next amazing adventure! Kind Regards Samantha

Posted 9 years ago

“Prompt booking”

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Posted 9 years ago

Hi Ann, thank you for your review - it is great to hear that you have enjoyed the TourRadar booking experience! Kind Regards Samantha

Posted 9 years ago

TourRadar is rated 4.5 based on 6,877 reviews