TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,813 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,813 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

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Anonymous

Anonymous // 01/01/2019

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“Don't reply fast enough on emails Do not follow up with current bookings Have not received instructions on my pick up time Not happy with their service”

Helpful Report

Posted 8 years ago

Hi Jovita Thank you for taking the time to provide your feedback on your experience in using the TourRadar booking platform. We always appreciate the opportunity to improve and take these comments seriously. We can see in your booking conversation that the tour provider you have been in conversation with has replied to your requests within 24 hours. As they currently only have an office in 1 timezone, it is not always possible to receive immediate responses, however the tour providers listed on TourRadar do aim to respond to your requests as soon as possible. We do apologise if this response time does not meet your expectations and will be raising this with the tour provider directly to remedy this. We have also checked your booking to ensure those details you requested have been sent, which we can now see you have received, however should anything else be required please do utilise your booking conversation to request these. We are very sorry to hear your tour provider has not provided the service you expect in your booking thus far and will be passing along your comments to them directly to turn this around. Thank you once again for bringing this to our attention and we will be in touch in your personal booking conversation to monitor the outcome. Kind Regards Carly

Posted 8 years ago

“The process was easy and contact made to clarify an issue”

Helpful Report

Posted 8 years ago

Hi Diane, thank you, it's great to hear that you have enjoyed your experience with TourRadar! Our travel experts are available 24/7 to help you out. We look forward to assisting you with your next adventure! Kind Regards Samantha

Posted 8 years ago

“they do try to help as much as possible but tourradar terms are not always clear.”

Helpful Report

Posted 8 years ago

Hi there Thank you for your feedback. Terms and Conditions will differ by each Tour Operator. A helpful hint: you can check them under the "Policies" section which is towards the end of each individual tour page. Terms and Conditions are also available to be read in more detail when you through to make a booking or hold, and of course, our travel experts are available by phone 24/7 to provide further assistance! We look forward to helping you on your next booking! Kind Regards Samantha

Posted 8 years ago

“very quick to get back with an answer to my questions. quick to resolve my issues.”

Helpful Report

Posted 8 years ago

Hi there, thank you for your feedback. We love to hear when travellers enjoy the efficient booking process of TourRadar! We hope you have an absolutely amazing time on your upcoming tour. Kind Regards Samantha

Posted 8 years ago

“TourRadar worked with me on a couple of requests: 1. They had extended my reservation of a spot for a tour from 48 hours to 72 hours. 2. They had extended the deadline of part of my deposit for a month. Thank you TourRadar for accommodating my requests!”

Helpful Report

Posted 8 years ago

Hi Anne, thank you for your lovely feedback :). We are more than happy to accommodate travellers requests when we can. Enjoy your upcoming adventure! Kind Regards Samantha

Posted 8 years ago

“very flexible friendly customer-oriented”

Helpful Report

Posted 8 years ago

Hi Frank, that is great to hear! Customer service is always a priority here at TourRadar. We bet you're getting excited about your upcoming trip and look forward to assisting you on your next one. Kind Regards Samantha

Posted 8 years ago

“Will write a review when we return from holidays late October”

Helpful Report

Posted 8 years ago

Hi, thank you for your review, great to see you have enjoyed the TourRadar booking experience. We look forward to hearing from you again! Kind Regards Samantha

Posted 8 years ago

“Terrible service...Just wants money with no other contact, I really regret making this booking. I am seriously considering forgoing my deposit to use a decent company. I normally use peregrine and really regret not continuing to do so. I asked If there was a single requirement for my booking about a week ago and still have had no reply....you guys suck!!!”

Helpful Report

Posted 8 years ago

Hi Robert We appreciate you taking the time to let us know about the difficulties you have had communicating with your tour provider via the TourRadar platform. Your feedback allows us to raise the issue with the tour provider directly to ensure no other travellers have to experience this, so thank you for this. Regarding your specific case, our team has been monitoring daily your booking conversation and contacting the tour provider on your behalf to prompt them to reply. Unfortunately it appears that due to the weekend and a public holiday in Canada, the response time was much slower than normal. For this, we at TourRadar can only apologise on behalf of your tour provider. As a tour booking platform, we work with many different tour providers, including Peregrine tours, in addition to many others who have been carefully curated and approved for listing on our website. It is always disappointing to hear when a tour provider does not live up to your expectations and we will certainly be raising this issue with them directly to remedy. Thank you once again for taking the time to provide this important feedback and we will continue to monitor your booking conversation to ensure your tour provider will be giving timely responses to your requests. Kind Regards Carly

Posted 8 years ago

“I had questions that I needed to ask, and TourRadar got back to me very quickly and answered my questions professionally and in a pleasant manner. Have been very impressed.”

Helpful Report

Posted 8 years ago

Hi Francis, thank you for your nice words! Our support team places a high priority on customer service so it's great to hear that you have enjoyed your experience with TourRadar. We hope you enjoy your upcoming holiday! Kind Regards Samantha

Posted 8 years ago

“I use first time. But very good and very kind. Thanks a lot....”

Helpful Report

Posted 8 years ago

Hi Myunghwan, thank you for your feedback. Lovely to hear that you enjoyed booking with TourRadar, our travel experts are the best there is! We hope you're looking forward to your trip and we look forward to assisting you again in the future. Kind Regards Samantha

Posted 8 years ago

“Staff is always very pleasant whether by phone, writing or chatting. Was very happy they were able to get me on the tour I wanted. Disappointed somewhat with requests I never got as well as long waits for responses.”

Helpful Report

Posted 8 years ago

“Very happy that you were able to get the Italy tour that we wanted. Have to say that compared to the great service I received last year with my California tour, this year you were not as helpful nor was the correspondence quick. Many times I had to rewrite, call or chat and waiting days before I got a reply. Hope this improves because I referred many people because of the amazing service, in every which way, I received last year. This is the reason I came back to you this year although was a little disappointed but your staff is always very cordial.”

Helpful Report

Posted 8 years ago

Hi Teresa Thank you for your honest feedback, which gives us an opportunity to improve upon the experience you had. We do take this very seriously and will be speaking with the agents who dealt with your enquiry to ensure that we can improve upon our service in future. I can see that in most cases your requests were replied to within 24 hours, with just one exception, however I can also see that by booking with a different tour provider than last year, we were unfortunately unable to provide as many additional services as your last booking. Regretfully, it is not always possible to arrange these things via the tour provider on every tour, though we do always work to arrange as much as we possibly can on your behalf. We do hope that you will enjoy your tour, and more than that we can advise that we will take your feedback onboard to ensure that all your future communications and bookings with TourRadar exceed your expectations! Thank you once again for taking the time to share your experience and we look forward to assisting you in your next travel adventure. Kind Regards Carly

Posted 8 years ago

“Dear Sir Greetings from Ashok Kumar Agarwal and family. We would like to compliment you and your team of TourRadar for tge excellent arrangement of our tour. Every paper sent was so educative and we wondered how you could send so many mails to arrange our tour. We are already in our second day. We just finished our Niagara Tour. Such an excellent tour. The guide Madam is very intelligent and knowledgeable and very nice. Thank you again for your nice arrangement.”

Helpful Report

Posted 8 years ago

Dear Ashok Kumar, thank you for such lovely feedback! It is great to hear that you have enjoyed booking with TourRadar and that you are enjoying touring in Canada! Niagara is a truly beautiful region and we bet you are currently experiencing charming French Canada. We hope you enjoy the rest of your holiday and we look forward to hearing from you again when you are ready to book your next one! Hint: the maple sugar shack, Érablière le Chemin du Roy in Montreal, is fantastic! Kind Regards Samantha

Posted 8 years ago

“Excellent Customer Relations”

Helpful Report

Posted 8 years ago

Hi there, thank you for your feedback. It's very important to us that our travellers feel informed and supported throughout the booking experience. We look forward to assisting you with your next amazing adventure! Kind Regards Samantha

Posted 8 years ago

“The tour was great - terrific scenery. However, the tour guide left much to be desired. He would hassle me if I asked the same question twice or ask something that he mentioned the day before. He hassled my wife when she was cutting up a chicken for dinner, rudely saying "what is this stuff on the table". He shouted extremely loudly at one of the young girls on the trip, which could be heard over the whole campsite. One day when I left my tent to get a drink from the big esky he said, twice "Do you want to punch me"? I was not even looking at him as I was disgusted with his behaviour and manner. His attitude can be validated by all the other members on the trip. However, on the last few days he was sickly sweet, probably realised that all the group were going to reduce his "tip" or give none at all.”

Helpful Report

Posted 8 years ago

Hi Bob Thank you for providing this valuable feedback regarding your tour. Considering the nature of this, we think it would be best to pass it along to your tour provider, in order that they can effectively address and rectify the situation. As the booking platform for your trip, we here at TourRadar are able to connect you with the largest selection of quality tours and make booking them as easy as possible. However, for incidents relating to specifically on tour activities, as we do not run the tour, we do not always have the capacity to resolve a situation. As such, we would be happy to help facilitate a conversation between yourself and your tour provider to address the issues relating to the tour guide while on trip. We will be in touch via your booking conversation to help you with this, and in the meantime do trust that your booking experience with TourRadar was a positive one! Kind Regards Carly

Posted 8 years ago

“We booked a tour, where it was hinted that the bus will come to pickup guests from their respective hotels, provided they are not B&B. It sounds like there will be several such pickup points, so when the company denied to come to our hotel I asked them what other pick up hotels they have around. They told that they have only one pickup point - near Vatikan. Looks like a cheating information about pickup .”

Helpful Report

Posted 8 years ago

Hi Pavel We are very sorry to hear that you were unhappy with the information provided regarding your tour pickup details. We would be happy to address this concern directly in your booking conversation to clarify where the impression of pickup details came from so we may rectify this for you! We very much appreciate you taking the time to provide this feedback so we can work with your tour provider and ensure all the relevant information relating to your tour is accurately provided throughout your booking process. We will be speaking with your tour provider to address this. Thank you once again and we hope that despite this small hiccup you are looking forward to your trip through Italy! Kind Regards Carly

Posted 8 years ago

“Although I occasionally got help from different agents, I like having one primary person to handle my account. Jesse was extremely cordial and helpful, even though I had complicated demands. He was very patient and knowledgeable. Receiving a discount was a bonus, not a main motivator. Also I appreciate TR being accessible 24/7, not a common offering for travel agents. Will definitely recommend them to friends.”

Helpful Report

Posted 8 years ago

Hi there Thank you for your review. I have passed your nice words onto Jesse and the team. It's fantastic to hear how you have benefited from our genuine and capable travel experts. With TourRadar support being available 24/7, we are able to provide you with unbiased advice at your leisure! We look forward to assisting you with your next tour! Kind Regards Samantha

Posted 8 years ago

“I had an issue accessing my account and using the Chat feature TourRadar was able to help me fast and efficiently! They were very friendly and understanding. Very pleased with their customer service!!”

Helpful Report

Posted 8 years ago

Hi Heather, it is great to hear that you have enjoyed the TourRadar booking experience! We look forward to booking you on your next adventure. Kind Regards Samantha

Posted 8 years ago

“This is my 1st tour & covers the exact areas of Great Britain I want to experience. TourRadar was very friendly & responsive on-line & with personal phone calls, as needed. My only misunderstanding (as it was not stated up front/or I missed it) was that as soon as I received my confirmation for the tour, & payment was made, I booked my flights, & hotel; which I was to learn after the fact that I should have waited for further instruction. I am operating on faith that all will go accordingly. Otherwise, so far so good. The MeetUp app looked great but was confusing.. I figured it out. You must 1st look for the tour company before you can add The Trip. I am SO looking forward to this tour & meeting like minded people.”

Helpful Report

Posted 8 years ago

Hi Judith Thank you for your feedback. It's great to hear that your booking experience has been a positive one. We do recommend that some services (like flights and hotels etc) are booked after confirmation/guarantee of your tour so that if any changes need to be made either side of your tour you have some flexibility available to you. It's quite rare that changes are made - but it's nice to have the flexibility. If you need any further help with the MeetApp, you can check out this video, it provides a great walk-through: https://youtu.be/UTAyGQVO6jE. It's a fantastic source of information once you have the knack-of it :). We hope you enjoy your trip! Kind Regards Samantha

Posted 8 years ago

“I chatted with several people and often with Jesse from Toronto. He really went the extra mile to get information for me, place requests for my tour a second time, and actually got my husband and me two nearly impossible slots to get !!! He also gathered a tremendous amount of information about an alternative tour--one we will take next year. Yes, I really think he did an excellent job, stayed optimistic, gave low quotes, and made a "no" into a "yes" several times. Thank you to everyone involved. Edna, USA, Oregon”

Helpful Report

Posted 8 years ago

Hi Edna Thank you so much for your lovely feedback - I have shared this with Jesse and the team. Our travel experts take customer service seriously and it's our aim to ensure that you feel supported and that your expectations are exceeded. We look forward to helping you in the future and hope that you enjoy your adventure Down Under and beautiful Fiji :) Kind Regards Samantha

Posted 8 years ago

TourRadar is rated 4.5 based on 6,813 reviews