TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,847 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,847 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

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“Very easy to book. I put the tour on a hold. I had a nice visual countdown and reminder. I reached out to customer service several times via chat and email and they were very responsive. They even fixed my promo code that wasn't working. All history of conversation was recorded on my account page. I received a huge 40+ page detailed file for the trip that is wonderful information. Will be very easy to plan for the extra costs of optional activites now. Would highly recommend. (I even reached out to Expats before booking to make sure I would have no problems booking through a second party (I wanted the promo code that only Tour Radar offerred) and Expats said I would have no issues with Tour Radar! Perfect.”

Helpful Report

Posted 8 years ago

Hi Erin, thank you for your wonderful words! Our team at TourRadar is always striving to seamless transparency to our clients. We want to ensure that from the moment you reach our site, to the moment you leave for your holiday, you know exactly what is happening with your booking. We hope that you have a fantastic getaway and we look forward to working with you again in the future. Kind Regards, Natasha

Posted 8 years ago

“they were efficient and prompt in answering my emails and following up my concerns Thank You”

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Posted 8 years ago

Hi Carmen, thank you for the feedback! Our team of Travel Experts is available 24/7 to assist you at all times. This way we can ensure that when you have questions, regardless of the time, we are here to put your questions at ease. Kind Regards, Natasha

Posted 8 years ago

“I spoke to 3 tour advisers. They are all very pleasant and helpful. Also gave good advice. Well done.”

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Posted 8 years ago

Hi Julia, thank you for your kind words - they don't call us travel experts for nothing! We want to ensure our clients find the right trip to help them optimise on making lasting memories. Kind Regards Natasha

Posted 8 years ago

“Quick responses to inquiries and help with booking an additional night's stay.”

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Posted 8 years ago

Hi Alan, thank you - we appreciate your feedback! We available 24/7 should you have any other questions and we look forward to assisting you again in the future. Kind Regards Natasha

Posted 8 years ago

“Just booked an Anduluscia tour of Spain from Madrid- had a good time, thought it was a great value, only thing is the accommodations and food was a bit below our expectations, but nonetheless thought it was a great value overall- got to see a lot of cool places we otherwise would not have been able to see on our own.”

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Posted 8 years ago

Hi Mark, thank you for the insightful feedback! Firstly, welcome back from Spain and glad to see that overall you had a wonderful time. We hope to assist you again in the future Kind Regards, Natasha

Posted 8 years ago

“Price was cheaper than booked booking through the company and enquiries were answered quickly”

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Posted 8 years ago

Hi Tania, thank you for your kind words. We are always working towards providing the best price guaranteed. Not only will we give you a better than booking direct with the operator, TourRadar ensures that we are available 24/7 should you have any questions along the way. Kind Regards, Natasha

Posted 8 years ago

“The staff at TourRadar were very curtious and helpful and an initial problem was solved promptly”

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Posted 8 years ago

Hi Ingelore, thank you for your feedback! It's always great to read when we are able to provide great customer service, regardless of the situation. We are happy that you enjoyed working with us and hope to assist you again in the future. Kind Regards, Natasha

Posted 8 years ago

“One month after booking, a major hurricane hit our area, with more than four feet of rain. We simply could not go ahead with plans for our cruise. Although we had private medical coverage, it did not occur to me that the deposit would be non refundable eight months before our departure date. This has never been our experience with previous cruises.”

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Posted 8 years ago

Hi Elizabeth Thank you for providing this feedback, and we are sorry to hear that you were unhappy in your booking experience. We strive to make the booking terms and conditions as clear as possible at time of booking and regret that in this instance you were unaware of the non-refundable deposit. In this instance we can see that your cruise provider did offer to transfer your deposit to any alternative upcoming cruise, considering the exceptional circumstances. As this was not an option for you, we are bound to uphold the terms and conditions of the cruise provider I'm afraid. The good news is you do have TourRadar travel credits available in your profile so for your next travel adventure you will be able to apply these credits and reduce the tour price. We look forward to assisting in your next travel adventure. Kind Regards Carly

Posted 8 years ago

“After booking a tour with Tour Radar, an issue came up that was resolved to our satisfaction by Alex. He was very pleasant to deal with and the communication we had with him was excellent. We are very happy with the service provided by Tour Radar and we would not hesitate to recommend them to others looking to book a tour. Pam & Ron Caswell”

Helpful Report

Posted 8 years ago

Hi Pamela, thank you for your wonderful feedback. I am pleased to see that we were able to turn a negative into a positive for you. At TourRadar we understand that things may not always go according to plan, however, our team of exceptional Tour Experts always strive to ensure that we provide great customer service regardless of the situation. We are pleased that you have enjoyed the TourRadar booking experience! We hope you both have a wonderful time on your upcoming holiday! Kind Regards Natasha

Posted 8 years ago

“The ordering of travel tickets was very user friendly online, and as a senior citizen, that made the process very nice.”

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Posted 8 years ago

Hi, Thank you for the kind words! At TourRadar we want to ensure that your booking process is as easy going as you are. Glad we were able to make you feel at ease and hope we can continue to wow you! Kind Regards, Natasha

Posted 8 years ago

“good service but not happy with the international transcation fee charged to my credit card”

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Posted 8 years ago

Hi Mark Thank you for providing your feedback, and we are very sorry to hear that your bank has enforced a transaction fee on your booking. While we here at TourRadar have no control over what additional charges your bank makes, we are able to request with our Finance team to assist in this. As I'm sure you can appreciate we cannot impact what charges your bank makes, however we do reccommend you speak to them directly to query this charge to avoid any other undue charges in future! Thank you again for your feedback and we hope you are looking forward to your trip. Kind Regards Carly

Posted 8 years ago

“I have recently inquired about a tour to Patagonia and what made me feel at ease was that an agent named Kayla was probably the best one I have spoken to in a long time: detailed, professional responses, and very polite. I have travelled a lot, and inquired even more, but it is always a great feeling to know that someone can help you get on a great trip. This made me want to book more with your company, so kudos.”

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Posted 8 years ago

Hi Kate, what a lovely review - thank you for the kind words! TourRadar strives to provide our customers with service like no other, and we are very happy to hear that you have enjoyed working with our team. We understand that looking for the right tour, is not always an easy task. So when you find the right match, paired with the right service it just makes the upcoming adventure much more exciting! Kind Regards, Natasha

Posted 8 years ago

“The information provided when I first inquired about a particular tour was complete, honest, and accurate. When I booked the tour, the response was excellent, quick, and thorough. Every effort was made to make sure I was satisfied and there were no loose ends. I know I can call on Tourradar's service team at any time for further assistance if needed.”

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Posted 8 years ago

Hi Greg, what a lovely review - thank you! It is great to hear that you have enjoyed working with TourRadar. We place a very high importance on customer service and our aim is to ensure that you are given friendly, genuine and unbiased advice in the preparation of your adventure, we know how important travel is! Kind Regards Samantha

Posted 8 years ago

“Great offers sand excellent customer service.”

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Posted 8 years ago

Hi, thank you for your nice feedback. Customer Service is the number 1 priority of TourRadar and it is fantastic to hear that you have enjoyed the TourRadar booking experience! Kind Regards Samantha

Posted 8 years ago

“Good collection of tours. Great offers. Excellent Customer Service.”

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Posted 8 years ago

Hi there, thank you for your review. TourRadar provides thousands of tours from hundreds of different operators in order to provide you with the best fit possible. We hope you have a great time away on your upcoming adventure! Kind Regards Samantha

Posted 8 years ago

“My account was debited. Then i was informed that tour was a no go and monies would be refunded within 2-3days. That was 12 days ago. 5 emails sent and todate NOT EVEN 1 response. What kind of scam are you running?! Ive run out of patience and im soo pissed. My 1st try at this vendor and what a lesson and experience?! NEVER AGAIN!!”

Helpful Report

Posted 8 years ago

Hi Ramona We're very sorry to hear that your bank has not yes processed the refund back to your account. As we have clarified in your booking conversation, TourRadar released your payment back to your account on the 5th of September. Some banks can take up to 7 days to allow these funds back to your account. If your bank has taken longer than this, we reccommend you contact them directly. We here at TourRadar are always happy to provide any additional documentation you need to assist in this queries with your bank. We hope that this clarifies things for you, and do hope we can assist you in future with your travel plans! Kind Regards Carly

Posted 8 years ago

“All the choices in the world - one of them was right for me.”

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Posted 8 years ago

Hi Katie, thank you for your feedback. TourRadar works with hundreds of trusted operators which means that we list thousands of tours all around the world and provide an unbiased comparison to find the right tour for you in terms of your dates and travel style. We look forward assisting you with your next tour! Kind Regards Samantha

Posted 8 years ago

“So convenient and easy to book the tour. Representatives are friendly and available anytime.”

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Posted 8 years ago

Hi Lynne Thank you for your feedback. Great to hear that you have enjoyed the TourRadar booking experience and we hope you have a fantastic time away on your adventure! Kind Regards Samantha

Posted 8 years ago

“Responded to our questions and very helpful. TourRadar provide all the information clearly and it's like going to see someone face to face with the help they provide”

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Posted 8 years ago

Hi Holly, thank you for your lovely feedback! Our team of travel experts are the best in the biz' and it is great to hear that you enjoyed working with them! We look forward to chatting with you again for your next getaway. Kind Regards Samantha

Posted 8 years ago

“I attempted to book a tour with TourRadar for a portion of my holiday while I was travelling abroad. I selected a tour online and left a detailed message explaining I would be out of contact for 10 days following as I was in a regional location and that I would be back in contact 2 days before my selected tour and could finalise anything required then. At the end of the 10 days I found an e-mail explaining I had selected a tour for 2 people and as I was solo I would be required to pay extra and that once I confirmed this price change I would receive confirmation. After confirming the price change I called the office to find out how long confirmation may take as I would need to make travel arrangements swiftly. At this point I learnt that while the tour I was booking was in Asia - the on ground company was based in South America, but TourRadar offices were communicating from Vienna and Berlin. This meaning that confirmation was subject to bouncing between these 3 international locations. As such I chose to shift the start date of the tour back another day to give some time for confirmation. However the next day I still had not heard confirmation and so after another call to their offices I shifted the tour start date back another day and explained that I could not afford to shift the dates anymore or wait for international offices to correspond while I was on the ground in the country of the tour. Chatting to the officer over the phone and explaining this situation I was informed that this officer would call the Berlin office as soon as it was online today to find out what was happening but this would take several hours time. We agreed that In the mean time I would explore other local options and that TourRadar would call me back with a status check in a few hours hours before confirmation or money payment was taken incase I had made local plans. As such I did speak to a local company and was able to tailor a tour for me within 30 minutes, as well as make travel arrangements and include meals in my tour for a total price that was half that of TourRadar's. I then come back to my e-mails a few hours later to find that TourRadar had confirmed my tour and attempted payment request - without phone call to me as was agreed. I then explained to TourRadar the situation at which point I was told that I would be required to pay the full cost of the tour as it was a cancellation on my behalf and despite the phone call TourRadar does not call clients before confirmation. Ultimately I was informed I would receive a refund and be required to pay a smaller fee for costs incurred, along with comments that I was so difficult to communicate with and that in future I should book locally. What is most disappointing about this situation is that everything I did was only in accordance with the online directions or the instructions and options provided to me via TourRadar's officers over the phone. Yet somehow it is my responsibility to pay a loss for the outcome rather than the company being accountable for the breaks in policy coming from their own end. I would also expect the company to direct me elsewhere from the beginning if they believed my requests were to time stringent to accomodate for their organisation. Furthermore every time I contacted the company I dealt with a different officer which was frustrating as each one was differently informed. All in all - a very poor experience.”

Helpful Report

Posted 8 years ago

Hi there Thank you for providing your feedback on your booking experience - we understand it can be very stressful when arranging last minute travel! We appreciate you taking the time to share with us what you think can be improved and will be working with our team to optimise the booking process. Here at TourRadar we work hard to provide 24/7 customer support, which means that we cannot always have the same single agent dealing with your booking for each interaction. However our support team will always leave comprehensive notes on your booking for their next colleague to efficiently and effectively handle your requests. We do regret that the confirmation of your booking took longer than is normal, however this sometimes cannot be avoided when dealing with last minute bookings in certain destinations where the communication takes longer. TourRadar selects the best local suppliers for tours to ensure you have an enriching experience on your travels, and while the confirmations can sometimes take a touch longer, we ensure the quality of the tour above all. We are also bound to uphold the tour providers terms and conditions as agreed to at time of booking, so when you cancel a confirmed booking these do need to be adhered to. We trust that the refund provided was sufficient for you and once again thank you for sharing your feedback so we can continue to work on improving the booking experience for our travellers. We do hope to assist you in your future travels and turn around your experience! Kind Regards Carly

Posted 8 years ago

TourRadar is rated 4.5 based on 6,847 reviews