TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,813 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,813 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“Always very helpful and answered questions fully”

Helpful Report

Posted 8 years ago

Hi Claire, thank you for your kind words! It is great to hear that you enjoyed your experience with our travel experts. We hope you have an amazing time on your upcoming tour! Kind Regards Samantha

Posted 8 years ago

“I am happy to inform you that your representative was always there to take my call and explained me everything. Unhappy about the fact that I had requested your Indian representative to call me up so that I could discuss certain finer points like visa etc. But, till now no calls were received. Otherwise,I would have rated 5/5. Regards. Rana Barua.”

Helpful Report

Posted 8 years ago

Hi Rana, thank you for your feedback, it is great to hear that you have enjoyed your experience. Unfortunately, we do not provide a designated Indian customer support service which is why it is best to chat with one of our global travel experts by phone or live chat as both services are manned 24/7. We look forward to assisting you with your next adventure! Kind Regards Samantha

Posted 8 years ago

“I think the tour is NOT good value for money. I should have booked my own transport, hotel and tickets on site and would have saved me half of the money I paid for. The city tours they booked are free city tours and anyone can join them. Best to organize your own tour. If you want to skip the ques to buy tickets for the tourist attractions, you can also do that yourself by buying it from attraction tour groups in yhe city you are going.”

Helpful Report

Posted 8 years ago

Hi Joan, thank you for your feedback on your tour. I have sent this directly to the tour operator for future improvements and will be back in touch with you via email shortly. A friendly tip for your next trip, our travel experts are available 24/7 to discuss your options and provide an unbiased recommendation that suits your plans best! Kind Regards Samantha

Posted 8 years ago

“Graeme was an incredible storyteller. Easily the best I have ever seen in a guided tour. The tour itself could use some work. I'd probably do less stops on day1/3 and take more time on each stop. anyway, good experience overall, and once again incredible storytelling ability from the Guide :)”

Helpful Report

Posted 8 years ago

Hi there, thank you for your review. We at TourRadar pride ourselves by working with the best tour operators so it is great to hear that this was the best guided tour you have experienced! Your feedback on the tour itself is very useful and just a reminder that your guide would love to hear your views while on your trip and in your evaluation afterward. We look forward to assisting you to book your next adventure! Kind Regards Samantha

Posted 8 years ago

“Booking a tour was very easy with TourRadar, despite some apprehension beforehand. Have yet to go on the tour itself so I can't say how reputable the suppliers are, but the booking process itself was seamless; no surprises and customer service was quick and helpful.”

Helpful Report

Posted 8 years ago

Hi Emily, thank you for your feedback. It is great to hear that you have enjoyed your experience with TourRadar! We hope you have an amazing time on your trip and look forward to booking you on your next getaway. Kind Regards Samantha

Posted 8 years ago

“I cannot say we are happy........too early to tell. The "conversation" site is slow to respond. We have yet to receive our "details" although we have paid for two people in full. We are overwhelmed by the "options" for further trips etc. Time will tell as I stated.”

Helpful Report

Posted 8 years ago

Hi there, thank you for your feedback. I have looked into your file and can see that you are not departing until October. Once all of your personal details are provided, your travel documents begin to be created, however, generally, they are not available until approximately a month prior to departure. This is to ensure that your package provides the most up to date information. I am sorry to hear that you are not satisfied with the response rate in your Booking Conversation Page, while we place a high priority on prompt responses in our conversation pages, the communication is akin to an email exchange as opposed to instant chat. If you would ever like to chat or have an immediate response, you can contact us in the form of both an online chat and phone line, both of which are manned 24/7 by our team of travel experts. We understand that offering thousands of tours may give you “choice overload” when looking for a new adventure, I would recommend watching this quick video to assist with limiting your options: https://youtu.be/pf3fAbdR2Rg, but, of course, our travel experts are fantastic at doing this and can lend a hand any time if you need some help! Kind Regards Samantha

Posted 8 years ago

“I find tourrader Gerry good with there offers but I have used you on two occasions this year and I have had contact the main company to get my voucher other than that your very good”

Helpful Report

Posted 8 years ago

Hi Paul, thank you for your feedback. It is great to hear that you have had a positive experience with TourRadar! I have looked into your file and can see that more recently we had sent your travel documents approximately 2-3 weeks prior to your travel date as we were still waiting on some final information from you. Once your information was received, we sent your documents within a matter of days. We hope you enjoy your adventure in Morocco. We look forward to assisting you with your next booking. Kind Regards Samantha

Posted 8 years ago

“Samantha and Courtney were wonderful to work with. They were courteous, professional and friendly and they got me a great deal.”

Helpful Report

Posted 8 years ago

Hi Sally, thank you so much for your feedback! It was an absolute pleasure to assist you and I have passed your kind words onto our amazing Courtney. You have an exciting month of travel coming up next year and I know you will have the best time in Europe! We look forward to assisting you again in the future :). Kind Regards Samantha

Posted 8 years ago

“Tour was good and I would do it again with tour radar at another destination. It would have been good though to detail the itinerary and advise of the costs for the different things which are a part of it.”

Helpful Report

Posted 8 years ago

Hey Millicia, thank you for your kind words! We are happy to hear that you have had enjoyed the TourRadar booking experience. For more detailed information and advice on your trip, you can get always in touch with one of our travel experts. They are available 24/7 via phone! Kind Regards Samantha

Posted 8 years ago

“I had to cancel my first booking but TourRadar and Travel Talk made the process so easy. TourRadar has been so incredibly helpful and super easy to deal with - they've made booking a pleasure!”

Helpful Report

Posted 8 years ago

Hi there, we are sorry to hear that you had to cancel but it is great that we made the process as efficient and as easy as possible. We look forward to assisting you with your next adventure! Kind Regards Samantha

Posted 8 years ago

“Booking was done like clock work. Look forward to a great vacation in 2018”

Helpful Report

Posted 8 years ago

Hey Klaus, thank you for your feedback. Here at TourRadar, we strive to ensure that your booking process is as efficient as possible! We are positive that you will make some amazing memories on your trip next year and we look forward to working with you on your next one! Kind Regards Samantha

Posted 8 years ago

“It was great to have join your guy good service.”

Helpful Report

Posted 8 years ago

Hi there, thank you for your feedback. Fantastic to hear that you have enjoyed booking with TourRadar. We hope you enjoy your upcoming tour! Kind Regards Samantha

Posted 8 years ago

“TourRadar's Customer Support Team was surprisingly very helpful and knowledgeable (if to compare with some other online services I was dealing with). Responding fast enough to any of my questions, literally in a few minutes. Very personalized service, you will feel like you are a VIP customer for them. Thank you very much.”

Helpful Report

Posted 8 years ago

Hi Svetlana, thank you for providing your review. TourRadar is supported by a fantastic team of competent and genuine travel experts and it is our absolute pleasure to assist you with your travel plans. We hope you have an amazing time on your adventure and we look forward to assisting you again in the future. Kind Regards Samantha

Posted 8 years ago

“Customer service was excellent. Answered all my questions thoroughly. The price of the trip was even cheaper than if I had booked directly with the tour company. Tourradar should show the add-ons or bolt-ons from the beginning with price instead of having to go back into "book" to see that.”

Helpful Report

Posted 8 years ago

Hi Rees, thank you for your great feedback! Our travel experts are one of a kind and it is great to hear that you have enjoyed your experience with TourRadar. I also appreciate your suggestions to optimize the initial booking page and our team is looking into this to make the TourRadar booking process even more efficient. Kind Regards Samantha

Posted 8 years ago

“So far a nice simple experience, Kayla on the support team was pleasant & efficient in handling a query. Hope the rest of the trip/tour is as good,!”

Helpful Report

Posted 8 years ago

Hi Mary Louise, thank you for your kind words which I have passed onto the team and Kayla. We look forward to assisting you again in the future! Best Regards Samantha

Posted 8 years ago

“So fare, everything has gone well, no problems.”

Helpful Report

Posted 8 years ago

Hi Jim, thank you for providing your feedback! It is great to hear that you have enjoyed the TourRadar booking experience. We hope you have a fantastic time away on your tour! Kind Regards Samantha

Posted 8 years ago

“In the first few messages they were great but as soon as I booked and paid I can't get anyone to respond to any of my questions. I am more than frustrated with poor service.”

Helpful Report

Posted 8 years ago

Hi there, Thank you for your feedback on your booking experience. We have looked into your booking file and can see there was indeed a 24hr delay on your booking conversation. While we do all we can to offer prompt responses in our booking conversations, this communication is something like an email exchange as opposed to an instant chat line. We do offer immediate channels of contact for all of our customers worldwide, in the form of both an online chat and phone line, both of which are manned 24/7 by our global support team so you can get in touch from anywhere, anytime. We sincerely regret the frustration caused during your booking this time around and would like to assure you, your feedback only helps us improve. After all, we can only work to fix the problems we have been made aware of. I can see we have now completed your booking and sent your travel documents and wish you a fantastic trip. We invite you back to TourRadar again in the not too distant future where we will always offer you the best service possible. Kind Regards, Leona

Posted 8 years ago

“When I contacted Tour Radar to help me book my Italian Holiday, they were so quick about getting the information back to me, for getting me booked and everything was made so easy. I would use them again for further holidays and I would like to thank them for all of their help. had a wonderful time in Italy. :)”

Helpful Report

Posted 8 years ago

Hi Elsie-Veronica, thank you for your review! It is so nice to hear how you have benefited from booking with TourRadar. Our travel experts sure are the best in the biz'! The team here hopes you have an amazing time and enjoy the tastes of beautiful Italia! Kind Regards, Samantha

Posted 8 years ago

“I appreciate being kept informed, updated and the ability to ask questions via the email correspondence feature. I am happy with the personal attention thus far - thank you.”

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Posted 8 years ago

Hi Eileen, thank you for your feedback. We have a great team of travel experts here who are not only very knowledgeable and kind but also genuine. We hope you have an amazing time away on your tour and we look forward to assisting you with your next one! Kind Regards Samantha

Posted 8 years ago

“The booking & the confirmation process was easy & quick. Samantha was patient & courteous. I believe we got the best price & discount possible,”

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Posted 8 years ago

Hi Nabil, thank you for your kind words - it was my absolute pleasure to assist you and your friend. Please wish Awni a fantastic time in beautiful France and the UK, I am sure he will make some amazing new memories! Next time, it's time for you to go on a holiday of your own! Best Regards Samantha

Posted 8 years ago

TourRadar is rated 4.5 based on 6,813 reviews