TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,813 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,813 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

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Anonymous

Anonymous // 01/01/2019

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“Knowledegable and friendly staff, efficient process, cheaper than tour operator direct”

Helpful Report

Posted 8 years ago

Hi Daniel, thank you for your lovely feedback! It is great to hear that you have enjoyed your experience with TourRadar. We hope you have a great time on your upcoming trip! Kind Regards Samantha

Posted 8 years ago

“We will be going on the trip of a lifetime, and that is fantastic. Your customer service staff were very helpful and always answer all our questions quickly. I have just one complaint, when we paid our deposit we were charged foreign exchange fees. I believe if we are quoted a price in AUD then that is what we should pay. We booked our tour through "Tour Radar" because of the discount you were giving, which now is completely negated because of the "foreign exchange fees". If we had booked through our Australian Travel Agent we would have paid less. It should be made clearer that there we be "foreign exchange fees" charged upfront and not just in the fine print. So I will find it difficult to recommend your without warning people of the hidden costs.”

Helpful Report

Posted 8 years ago

Hi Robyn, thank you for your review. Exchange fees are a result of your bank and as a global company, it is, unfortunately, not something we can predict. Most customers do not have this issue. However, we do understand the frustration so I have been in touch directly with you directly so we can resolve this. Kind Regards Samantha

Posted 8 years ago

“Seemed a very straight forward and efficient exercise.”

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Posted 8 years ago

Hi, thanks for your feedback. We are glad to hear you enjoyed working with TourRadar - enjoy your upcoming getaway! Kind Regards Natasha

Posted 8 years ago

“The staff were friendly and very helpful”

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Posted 8 years ago

Hi Karen, thank you for providing your feedback, we really appreciate it! It is great to hear that you have enjoyed the TourRadar booking experience. We look forward to assisting you again! Kind Regards Natasha

Posted 8 years ago

“Easy to book and communicate with customer service.”

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Posted 8 years ago

Hi, thank you for the comment and positive feedback. TourRadar has the best team of Travel Experts who strive to go above and beyond to provide you with great customer service. We hope to assist you booking your next great adventure. Kind Regards, Natasha

Posted 8 years ago

“Tour Radar are very helpful. I made reservations over the phone for the tour to Ireland. I was able to call them a few times when I had some questions. I am looking forward to my travelling experience with Tour Radar next Summer.”

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Posted 8 years ago

Hi Mary, thank you for the great feedback! Our team of Travel Experts is available 24/7 by phone and live chat, in order to be there when you need us the most. We hope you have a wonderful upcoming getaway and look forward to assisting you again in the future! Kind Regards, Natasha

Posted 8 years ago

“Very easy to book. I put the tour on a hold. I had a nice visual countdown and reminder. I reached out to customer service several times via chat and email and they were very responsive. They even fixed my promo code that wasn't working. All history of conversation was recorded on my account page. I received a huge 40+ page detailed file for the trip that is wonderful information. Will be very easy to plan for the extra costs of optional activites now. Would highly recommend. (I even reached out to Expats before booking to make sure I would have no problems booking through a second party (I wanted the promo code that only Tour Radar offerred) and Expats said I would have no issues with Tour Radar! Perfect.”

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Posted 8 years ago

Hi Erin, thank you for your wonderful words! Our team at TourRadar is always striving to seamless transparency to our clients. We want to ensure that from the moment you reach our site, to the moment you leave for your holiday, you know exactly what is happening with your booking. We hope that you have a fantastic getaway and we look forward to working with you again in the future. Kind Regards, Natasha

Posted 8 years ago

“they were efficient and prompt in answering my emails and following up my concerns Thank You”

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Posted 8 years ago

Hi Carmen, thank you for the feedback! Our team of Travel Experts is available 24/7 to assist you at all times. This way we can ensure that when you have questions, regardless of the time, we are here to put your questions at ease. Kind Regards, Natasha

Posted 8 years ago

“I spoke to 3 tour advisers. They are all very pleasant and helpful. Also gave good advice. Well done.”

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Posted 8 years ago

Hi Julia, thank you for your kind words - they don't call us travel experts for nothing! We want to ensure our clients find the right trip to help them optimise on making lasting memories. Kind Regards Natasha

Posted 8 years ago

“Quick responses to inquiries and help with booking an additional night's stay.”

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Posted 8 years ago

Hi Alan, thank you - we appreciate your feedback! We available 24/7 should you have any other questions and we look forward to assisting you again in the future. Kind Regards Natasha

Posted 8 years ago

“Just booked an Anduluscia tour of Spain from Madrid- had a good time, thought it was a great value, only thing is the accommodations and food was a bit below our expectations, but nonetheless thought it was a great value overall- got to see a lot of cool places we otherwise would not have been able to see on our own.”

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Posted 8 years ago

Hi Mark, thank you for the insightful feedback! Firstly, welcome back from Spain and glad to see that overall you had a wonderful time. We hope to assist you again in the future Kind Regards, Natasha

Posted 8 years ago

“Price was cheaper than booked booking through the company and enquiries were answered quickly”

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Posted 8 years ago

Hi Tania, thank you for your kind words. We are always working towards providing the best price guaranteed. Not only will we give you a better than booking direct with the operator, TourRadar ensures that we are available 24/7 should you have any questions along the way. Kind Regards, Natasha

Posted 8 years ago

“The staff at TourRadar were very curtious and helpful and an initial problem was solved promptly”

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Posted 8 years ago

Hi Ingelore, thank you for your feedback! It's always great to read when we are able to provide great customer service, regardless of the situation. We are happy that you enjoyed working with us and hope to assist you again in the future. Kind Regards, Natasha

Posted 8 years ago

“One month after booking, a major hurricane hit our area, with more than four feet of rain. We simply could not go ahead with plans for our cruise. Although we had private medical coverage, it did not occur to me that the deposit would be non refundable eight months before our departure date. This has never been our experience with previous cruises.”

Helpful Report

Posted 8 years ago

Hi Elizabeth Thank you for providing this feedback, and we are sorry to hear that you were unhappy in your booking experience. We strive to make the booking terms and conditions as clear as possible at time of booking and regret that in this instance you were unaware of the non-refundable deposit. In this instance we can see that your cruise provider did offer to transfer your deposit to any alternative upcoming cruise, considering the exceptional circumstances. As this was not an option for you, we are bound to uphold the terms and conditions of the cruise provider I'm afraid. The good news is you do have TourRadar travel credits available in your profile so for your next travel adventure you will be able to apply these credits and reduce the tour price. We look forward to assisting in your next travel adventure. Kind Regards Carly

Posted 8 years ago

“After booking a tour with Tour Radar, an issue came up that was resolved to our satisfaction by Alex. He was very pleasant to deal with and the communication we had with him was excellent. We are very happy with the service provided by Tour Radar and we would not hesitate to recommend them to others looking to book a tour. Pam & Ron Caswell”

Helpful Report

Posted 8 years ago

Hi Pamela, thank you for your wonderful feedback. I am pleased to see that we were able to turn a negative into a positive for you. At TourRadar we understand that things may not always go according to plan, however, our team of exceptional Tour Experts always strive to ensure that we provide great customer service regardless of the situation. We are pleased that you have enjoyed the TourRadar booking experience! We hope you both have a wonderful time on your upcoming holiday! Kind Regards Natasha

Posted 8 years ago

“The ordering of travel tickets was very user friendly online, and as a senior citizen, that made the process very nice.”

Helpful Report

Posted 8 years ago

Hi, Thank you for the kind words! At TourRadar we want to ensure that your booking process is as easy going as you are. Glad we were able to make you feel at ease and hope we can continue to wow you! Kind Regards, Natasha

Posted 8 years ago

“good service but not happy with the international transcation fee charged to my credit card”

Helpful Report

Posted 8 years ago

Hi Mark Thank you for providing your feedback, and we are very sorry to hear that your bank has enforced a transaction fee on your booking. While we here at TourRadar have no control over what additional charges your bank makes, we are able to request with our Finance team to assist in this. As I'm sure you can appreciate we cannot impact what charges your bank makes, however we do reccommend you speak to them directly to query this charge to avoid any other undue charges in future! Thank you again for your feedback and we hope you are looking forward to your trip. Kind Regards Carly

Posted 8 years ago

“I have recently inquired about a tour to Patagonia and what made me feel at ease was that an agent named Kayla was probably the best one I have spoken to in a long time: detailed, professional responses, and very polite. I have travelled a lot, and inquired even more, but it is always a great feeling to know that someone can help you get on a great trip. This made me want to book more with your company, so kudos.”

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Posted 8 years ago

Hi Kate, what a lovely review - thank you for the kind words! TourRadar strives to provide our customers with service like no other, and we are very happy to hear that you have enjoyed working with our team. We understand that looking for the right tour, is not always an easy task. So when you find the right match, paired with the right service it just makes the upcoming adventure much more exciting! Kind Regards, Natasha

Posted 8 years ago

“The information provided when I first inquired about a particular tour was complete, honest, and accurate. When I booked the tour, the response was excellent, quick, and thorough. Every effort was made to make sure I was satisfied and there were no loose ends. I know I can call on Tourradar's service team at any time for further assistance if needed.”

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Posted 8 years ago

Hi Greg, what a lovely review - thank you! It is great to hear that you have enjoyed working with TourRadar. We place a very high importance on customer service and our aim is to ensure that you are given friendly, genuine and unbiased advice in the preparation of your adventure, we know how important travel is! Kind Regards Samantha

Posted 8 years ago

“Great offers sand excellent customer service.”

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Posted 8 years ago

Hi, thank you for your nice feedback. Customer Service is the number 1 priority of TourRadar and it is fantastic to hear that you have enjoyed the TourRadar booking experience! Kind Regards Samantha

Posted 8 years ago

TourRadar is rated 4.5 based on 6,813 reviews