TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,877 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,877 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“Everyone seems lovely and are usually quite quick to respond - that's great. However, as a third party booking company, they could have better outcomes when dealing with the provider company. I requested to book a trip on A Sunday night, putting a hold on the money owed(which as a result froze my entire credit card access-leaving me stranded until confirmed) and their terms and conditions state that confirmation will be 48rs max, and if later, money is automatically returned. It's now Thursday evening and I am yet to have any outcome and the Tour leaves in under 32 hours, and I can't make alternative plans as they have frozen my card and money. They assure me they are in contact with provider, however, I would think as a company who's job is to do this, it would be handled better.”

Helpful Report

Posted 9 years ago

Hi there Thank you for the honest feedback regarding your booking experience. We here at TourRadar do endeavour to expedite last minute bookings as quickly as possible, however particularly during peak travel season, awaiting confirmation from all hotel suppliers, ground handlers, activity providers and local companies that make up the entirety of a multi day tour can take longer than expected. Unfortunately the nature of the touring business means that when bookings are 'On Request' as yours was, confirmations can take a little longer than normal while these local contacts reconfirm the place on the tour is still available. We are very sorry to hear that in this instance the confirmation process took longer than expected, and hope that when booking your next trip this can be avoided. We reccommend if you prefer faster confirmations to select an Instantly Bookable tour for immediate confirmation! We appreciate you taking the time to provide this useful feedback and will be passing it along to our teams and suppliers to improve upon the process as much as possible. Thanks again Carly

Posted 9 years ago

“Friendly and understanding customer service. Inquiry turn around time was excellent with exceptional communication. I strongly encourage and recommend booking tours through TourRadar A++.”

Helpful Report

Posted 9 years ago

Hi Otto, thank you for your kind words and it's great to hear you enjoyed your booking experience. We look forward to assisting you in the future with your next tour! Kind Regards Samantha

Posted 9 years ago

“I know if I message - I always get a reply . A lovely team, whom I already feel close to even though it's still early days into my booking . I'm sure I am going to need lots of advice and questions answered, but I am so confident that I will be supported all the way . Thankyou”

Helpful Report

Posted 9 years ago

Hi Denise, lovely to hear that you enjoyed your booking experience! Our travel experts love helping travellers and we hope you're looking forward to your upcoming trip! Kind Regards Samantha

Posted 9 years ago

“I was satisfied with the questions that were answered. First time using this company hopefully not the last . Not sure if I tried hard enough to find a travel touring company That accommodates within my age.”

Helpful Report

Posted 9 years ago

Hi there, thanks for your feedback. We certainly look forward to helping you with your future travels! Kind Regards Samantha

Posted 9 years ago

“Price and detail”

Helpful Report

Posted 9 years ago

Hi Ramesh, thanks for your feedback! We look forward to assisting you with your next booking. Kind Regards, Samantha

Posted 9 years ago

“I am right handed, I have a broken arm and shoulder.....the right one of course, it is pretty painful, but I felt I deserved a "to look forward to" present and while roaming the internet I found a walk that I thought I deserved. Your staff were great in helping me book and pay for our trip especially when I wasn't 100 percent reading and following directions ....thanks for you help. Wendy Obuch”

Helpful Report

Posted 9 years ago

Hi Wendy, sounds like you most definitley deserved a pick-me-up, and what better way than by booking an amazing tour?! The team here is wishing you a speedy recovery and we look forward to working with you again in the future for your next trip! Kind Regards Samantha

Posted 9 years ago

“WELL DONE ALL OVER”

Helpful Report

Posted 9 years ago

Thank you Arun, we hope you are looking forward to your upcoming tour! Kind Regards Samantha

Posted 9 years ago

“prompt response, informative way of communications, respectful, professional.”

Helpful Report

Posted 9 years ago

Hi Agnes, thanks for your feedback - great to hear that you have enjoyed the TourRadar booking experience! Kind Regards Samantha

Posted 9 years ago

“I like having the discount and the comparison with other tour offerings.”

Helpful Report

Posted 9 years ago

Thanks for your feedback! We look forward to assisting you in the future with your other travels!

Posted 9 years ago

“We found great prices on the tours we were interested in and...... friendly, knowledgeable customer service reps who answered our questions quickly. We were very impressed!”

Helpful Report

Posted 9 years ago

Hi Jennifer, it's great to hear that you enjoyed working with our travel experts! I'm sure you're getting excited about your upcoming tour!

Posted 9 years ago

“Helpful advice and will know more once completed our tour. Thank you”

Helpful Report

Posted 9 years ago

Thank you for your feedback, Rhonda. We love helping people book onto the tour of their dreams!

Posted 9 years ago

“By accommodating my request for the tour only a couple of weeks before I wanted to do it.”

Helpful Report

Posted 9 years ago

Hi Judy, thank you for your feedback - we hope you're excited about your upcoming trip! Kind Regards Samantha

Posted 9 years ago

“Easy to use.”

Helpful Report

Posted 9 years ago

Hi there, lovely to hear that your experience with TourRadar has been efficient! We look forward to assisting you further with your travel plans.

Posted 9 years ago

“Hany has been absolutely wonderful! So polite and quick to respond. All my questions have been answered and I feel like customer service has been their top priority.”

Helpful Report

Posted 9 years ago

Hi Elyse, great to hear that you have enjoyed your booking experience - customer service is the number one priority of TourRadar and our operator partners :) Kind Regards Samantha

Posted 9 years ago

“Down loading the brochure gave me a discount.”

Helpful Report

Posted 9 years ago

“TourRadar staff went out of their way to assist us with answering many questions. They were polite and made it very easy to make our booking. We look forward to our tour and working with TourRadar staff along the journey.”

Helpful Report

Posted 9 years ago

Hi Steven, it's great to hear that you enjoyed your booking experience, we hope you’re looking forward to the upcoming trip! Kind Regards Samantha

Posted 9 years ago

“Cheaper tour rates”

Helpful Report

Posted 9 years ago

Hi there Thanks for your feedback. TourRadar is able to offer the best deals, worldwide. This, in addition to a best price guarantee and member's benefits, means that our travellers come out on top! Kind Regards Samantha

Posted 9 years ago

“Efficient , polite and always got back with answers ASAP so far so good our trip is in October”

Helpful Report

Posted 9 years ago

Hi there, thanks for your feedback, great customer service is what we aim to achieve! Please let us know if you need anything at all. Kind Regards Samantha

Posted 9 years ago

“TourRadar is very helpful and prompt in response.”

Helpful Report

Posted 9 years ago

Hi Yam Joo Junie, we are glad to hear you have enjoyed your experience with TourRadar! Please let us know if there is anything we can do for assistance. Kind Regards Samantha

Posted 9 years ago

“Prompt service,very helpful. Jesse made it happen by listening carefully to what I wanted and sending me sights to consider. Myrie was very friendly and attentive, called several times to make sure everything was OK. A wonderful experience, will, definitely, use them again”

Helpful Report

Posted 9 years ago

Hi Zhanna Thank you so much for your feedback - Jesse and Myrie certainly are gem's and I have passed on your kind words to them :). We are available 24/7, if you need anything we are just a phone call away! Kind Regards Samantha

Posted 9 years ago

TourRadar is rated 4.5 based on 6,877 reviews