TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,847 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,847 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

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“I have booked sixteen trips through TourRadar and was perfectly happy every time . The customer service is awesome and is certainly the best I have ever encountered. The responses are almost immediate and meaningful. The follow up is meticulous and I have never had to chase anything up . TourRadar does all the liaison with the tour operators and it seems they get answers quickly where I would have had to push and wait . Its fantastic for me I can ask a question before I go to bed in Australia and wake up to have the accurate reply waiting for me in the morning . The team operate around the clock and there is no question of having to wait for the person who has been handling the file to be on duty. Its seamless, Yet despite being so efficient every member of the team communicates in a genuinely friendly manner. Its real and speaks volumes about the operating principles of TourRadar, So having selected a trip it would be crazy to deal with the tour operator directly as any discounts for which you are due like a loyalty bonus are obtained for you , In regard to finance , of course Tour Radar offer additional discounts so that’s another reason to book through them . I appreciate that they do not impose credit card fees and give me a reminder when balance of fees are due to be deducted, To select a group tour there is no substitute for using TourRadar. By simply inserting the region or counties that are of interest all the alternatives are listed. . This can then be filtered in so many different ways including dates, budget , special interests or particular operators . Then having narrowed the search , detailed trip notes can be downloaded and informed decisions made . Sometimes too its great just to browse for inspiration or check out bargains . I absolutely recommend TourRadar to anybody interested in booking a group tour . I wish that other companies in whatever field that I have to deal with were as efficient and customer focussed as TourRadar . Thank you so much”

Helpful Report

Posted 9 years ago

Ah Ron, what can we say to such a glowing review?! Thank you so much for your continued loyalty to TourRadar, we'll most definitely be passing along your feedback to the entire team and are looking forward to getting you onto many many more enjoyable tours in the future! Kind Regards Carly

Posted 9 years ago

“Excellent communications, quick responses to questions.”

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Posted 9 years ago

Thanks Chris, we're glad to hear you enjoyed booking with us!

Posted 9 years ago

“返信が早く、コストも調べた中では一番良い”

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Posted 9 years ago

“Booking went smoothly , confirmed as soon as payment made. Emails answered promptly.”

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Posted 9 years ago

Hi Peter, That's great to hear! TourRadar's priority is to make the booking experience as efficient and helpful to you as possible. Please get in touch if you need anything at all, we are available 24/7. Kind Regards Samantha

Posted 9 years ago

Hi Peter, Thank you for your review. We love to make touring easy for you and work 24/7 to give you the best service. Zeynep

Posted 9 years ago

“We had poor communication with Tour Radar and even worse communication with the people that Tour Radar employs in Cuba. They were liars and hire people of poor character. We will never book with this tour again.”

Helpful Report

Posted 9 years ago

Hi Sandra We're very sorry to hear that your experience with your tour provider did not meet your expectations. We here at TourRadar, as your booking platform, curate carefully the tour providers we list on our website and trust that they will deliver a great travelling experience for you. As such it is very disappointing to hear this was not the case for you. I can see in your booking conversation that all your queries were answered within 24 hours, so can only apologise if this was not the communication standard you expected. Our team is always available via phone 24/7 if your requests are urgent. If you would like to lodge a complaint about your touring experience with the tour provider please do feel free to do so in your booking conversation. We are happy to support you in dealing with your tour provider to find a resolution for your issues that occurred while on tour. Once again we're sorry to hear about your negative experience and will be in touch via your booking conversation to resolve this directly with your tour provider. We appreciate you taking the time to advise us of this so we may improve and look forward to helping you find a solution! Kind Regards Carly

Posted 9 years ago

“I was happy with your agency”

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Posted 9 years ago

Thank you so much Tomasz, we're happy to send you on a fabulous tour!

Posted 9 years ago

Hi Tomasz, thank you for your review. We are always happy to assist and send you on amazing tours. Zeynep

Posted 9 years ago

“MacBackpackers was very professional”

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Posted 9 years ago

Glad to hear it Jeffery, they are one of our favourite tour providers in Scotland - hope you had a ball!

Posted 9 years ago

“we did all business over conputer”

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Posted 9 years ago

Hi there, thank you for your review. You can reach us anywhere and anytime via phone, email or online chat. Zeynep

Posted 9 years ago

Hi There, Thank you for your comment. We are a team of experienced tour specialists who have travelled to hundreds of countries around the globe. Our online Customer Support team brings years of professional expertise in the travel industry, and can assist with all of your tour-related questions. Zeynep

Posted 9 years ago

“Good and making friendship worldwide”

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Posted 9 years ago

Glad to hear you enjoyed your booking experience Prathap - you'll definitely be making even more friends while on tour :)

Posted 9 years ago

Hi Prathap, thank you for your review. Where would you like to go next? Zeynep

Posted 9 years ago

“Helpful, easy to access, affordable rates, great tour choices (variety of tours)”

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Posted 9 years ago

Hey there Thank you for your feedback, we are glad to hear that you have enjoyed your experience with us at TourRadar. Our Tour Experts are at your service 24/7 if you need anything at all. Kind Regards Samantha

Posted 9 years ago

Hi there, thank you for sharing your comments with us. We hope you enjoyed your trip and hope to send you to more amazing tours! Zeynep

Posted 9 years ago

Hi There. Thank you for your comment. Where are you travelling next? Zeynep

Posted 9 years ago

“very trustworthy”

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Posted 9 years ago

Hi Sa, thank you for your comments. We work hard to assist you in the best way. Zeynep

Posted 9 years ago

Thank you Sa! We love to make touring easy for you! Zeynep

Posted 9 years ago

“I LOVE THIS AGENCY”

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Posted 9 years ago

Hi Donia, thank you for your comments. We love sending you to amazing tours. Where are you travelling next? Zeynep

Posted 9 years ago

Hi Donia, we love to send you on amazing tours. Where are you travelling next? Zeynep

Posted 9 years ago

Hi Donia, thank you for your comment. We love sending you on amazing tours! Zeynep

Posted 9 years ago

“Myrie was a very helpful chatter, and I'm pleased with her efforts to get me through the process. I just wish you had a link with airplane flights like Viking. Arranging flights is awful!”

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Posted 9 years ago

Hi Linda, Thank you very much for your feedback. Majority of the tours advertised on our website are landonly. However you can book your flights through http://flights.tourradar.com/en-GB/flights Kind regards, Zeynep

Posted 9 years ago

“Every representative I've had contact with is friendly, helpful, and responds quickly to any inquiry I have had.”

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Posted 9 years ago

Hi Anissa, thank you for sharing your experiences with TourRadar. We are happy to assist you with all inquiries and are always available. Zeynep

Posted 9 years ago

Hi Anissa, thank you for your review, we are always happy to help and available 24/7 for you. Zeynep

Posted 9 years ago

Hi Anissa, Thank you very much for your comments. We love to five you the best service and are available 24/7. Zeynep

Posted 9 years ago

“We did not like the cancellation policy. Additionally, a couple of my pre-travel questions that I posted were ignored.”

Helpful Report

Posted 9 years ago

Hi Amy We appreciate you taking the time to provide your feedback and will be sure to investigate the lag time on your responses. As we can see from your booking conversation, all questions were answered within 24 hours and our team is always available via phone 24/7 to assist you too. We regret that this did not meet your expectations. Regarding cancellation policy, we at TourRadar as the booking agent are bound to uphold the terms and conditions of your tour provider that are agreed to at time of booking. We will always do everything we can to negotiate with the tour provider on your behalf if the circumstances of cancellation are exceptional, however the terms and conditions are normally binding. Our apologies if this was not explained clearly enough at the time that you requested to cancel - we will be speaking to our team regarding this. Thank you once again for giving us the opportunity to improve Amy, it is very much appreciated and we look forward to assisting you better in your future tour bookings. Kind Regards Carly

Posted 9 years ago

“I booked my tour of Israel through TourRadar & was very happy with the service. Although I have not taken the tour yet, I've been in close contact with the tour operator & anticipate a fun trip. As for my booking experience, I had a number of special conditions that I had questions about before I could make a commitment. TourRadar replied to every email I sent to them very promptly with the answers I needed. I spoke with them twice on the telephone & they we're very courteous & responsive. The price they charged for the tour I purchased was by far less expensive than any other quoted anywhere for a similar tour package/itinerary.”

Helpful Report

Posted 9 years ago

Hi John, thank you very much for your review. We are glad to hear that we answered all your questions. We do guarantee best prices available for tours and will be happy to send you to amazing trips. Zeynep

Posted 9 years ago

Hi John, Thank you for sharing your comments. We are glad to be sending you to this amazing tour. We try to give the best service and prices and we are always happy to assist you. Zeynep

Posted 9 years ago

“Our fly was cancelled and i was sending them a message for two days to know where they are to joind them. But they never answer me so we could not know where they were. We could not reach the tour. When they answer me they just said that they hope we were with the tour, but it was impossible to know where they were. So we miss every thing. And we lost all the money.”

Helpful Report

Posted 9 years ago

Hi Teresa We're extremely sorry to hear that you were unable to find your group and take the trip with your tour provider. We have contacted them regarding this situation and they advised they had called you many times and left voicemails regarding your queries additional to the responses you received in your booking conversation. However, it is of course disappointing to hear you were unable to join the tour! We will continue to investigate this and discuss with you in your booking conversation to ensure that all correct information was provided by your tour operator and find out why you were unable to meet them. We do have our team available 24/7 by phone to assist in these situations. We will be available to assist in your discussions with the tour provider regarding this additionally. Once again we're very sorry to hear you were unable to meet the tour and will support you in resolving this issue with your tour provider. Kind Regards Carly

Posted 9 years ago

“Good communication. Comprehensive website, easy to find all information.”

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Posted 9 years ago

Hi Giulia, We are glad to hear that you enjoyed using our website. We hope to send you on an amazing tour soon. Zeynep

Posted 9 years ago

“Found a tour to my liking, prompt replies, and informative.”

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Posted 9 years ago

Hi Arthur, We are glad to hear that we could help you find your tour. We are available to assist 24/7 and always happy to help. Zeynep

Posted 9 years ago

“Always there to answer questions.”

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Posted 9 years ago

Hi there! Thank you very much for your review. We as tour experts are available 24/7 to respond your inquiries. Zeynep

Posted 9 years ago

TourRadar is rated 4.5 based on 6,847 reviews