TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,813 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,813 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“I have booked through TourRadar a few times and have always found the staff to be extremely satisfying and helpful in every way - whether talking to them on the phone or connecting with them through emails. For me the TourRadar website is the best for finding fabulous tours etc. I would recommend the website and the staff very highly.”

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Posted 8 years ago

Oh Nives we're blushing over here! Thank you for such wonderfully positive feedback, our team very much appreciates it and look forward to assisting you in your future travels too!

Posted 8 years ago

“very pleased with the booking process, was fast and easy to follow.”

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Posted 8 years ago

“Since this is my first experience with the organization it is too early to say. So far so good. When everything works out as promised, or not, ask me again.”

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Posted 8 years ago

Hi Phillip We're pleased to hear the booking experience has been enjoyable, and we're sure you will of course enjoy the tour with your tour operator. As the booking platform, TourRadar is here to make your booking experience as easy as possible, so we're thrilled you enjoyed booking with our website! Kind Regards Carly

Posted 8 years ago

“My reference ID is 86280-PMMBL ; Booking ID: ARC-1662214 I do not understand why I paid more for the trip than the rest of my 5 trip companions. We signed up on the same day within couple hours. We'll travel as a group and Pauline and I share a room. According to the quote Bon Yu Chu informed us we should get a 5% discount. But even I used Bon Yu Chu's reference ID to book, I was charged in full price of $1305.62 without any discount. Therefore after paying for the deposit that was booked on 5/14, charged on 5/15 , my December due will be $1044.5 while the rest of my friends will pay $998.80. I tried to use the 'conversation' under my deposit recept to contact you but could not get through the person in charge to fix the price for days. I got several responses through the 'conversations' but they all said they were not the person in charge. Please pass my request to the person in charge to make the correction. Because of this problem I am sorry to tell you that I have not had a very frustrating experience with your company. Thank you. Celine Hsieh price was corrected. I changed the rating to average even the price was fixed because of all the trouble I have to go through in order to get the problem solved.”

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Posted 8 years ago

Hi Celine I can see that our team updated your pricing on the next business day as you did not have the exclusive TourRadar member savings applied! Now that that's sorted, we're looking forward to assisting you in planning the details of your upcoming trip. Thanks Carly

Posted 8 years ago

“I am satisfied with your kind responses. Thank you”

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Posted 8 years ago

Thank you Inge, we're always here to assist and appreciate you taking the time to share your booking experience. Kind Regards Carly

Posted 8 years ago

“Upon my recent booking I've noticed the response time is very slow for answering queries, and there doesn't seem to be much communication between agents on the cases? For instance customers shouldn't have to re-state their entire booking history & information when using the live chat and the question section of the "manage Bookings" section I have booked with your radar multiple times in the past and haven't had these issues as I do now.”

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Posted 8 years ago

Hello Janice, Thank you for your feedback. We regret that we have not replied to you as swiftly as usual on this occasion. We have been experiencing a a sudden increase in the volume of our inquiries as of late and are working hard to combat delays in our response time. In addition, please remember, for pressing matters, we are also available by phone and online chat 24/7. We have now responded to your most recent messages regarding your current booking and look forward to assisting you solidify the final details surrounding your trip later this year. Kind Regards, Leona

Posted 8 years ago

“The team at Tour-Radar was just awesome. I simply logged on to their online chat system. Carla popped in and patiently responded to all my queries. Carly and Matthew assisted me with the booking and payment options. I was initially reluctant to book the tour far in advance but after chatting with the guys, I just went ahead with the booking. The whole process was completed in under 2 hours mainly because I had quite few questions to ask and I took some time to think it over with balancing my work schedule. Cheers! Joy”

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Posted 8 years ago

“I have mixed feelings about TourRadar. I found the site quite user friendly and the range of tours was good. Several months ago I booked a 5-day tour of Iceland called Iceland Express and I was checking the details in preparation for my departure next month. I was shocked to find that the particular tour provides "shared accommodation" and "shared bathrooms". I admit that this condition is clearly stated in the description of the tour but I completely missed it. My wife and I are in our 60s and not looking forward to these shared facilities ;-). It should be more prominent in the description.”

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Posted 8 years ago

Hello Peter, Thank you for your feedback. We're pleased you find the site easy to use and appreciate your recommendation regarding the way accommodation types are displayed. We are constantly working to optimise the way tour information is displayed and have taken your feedback into consideration. We hope you enjoy your trip to Iceland regardless of the accommodation style not being what you had hoped for. The tour operator you are travelling with is highly regarded and constantly receive great feedback for their products and services, so we hope you concur upon completion of your tour! Kind Regards, Leona

Posted 8 years ago

“Mark was quite literally the best tour guide I have ever had.”

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Posted 8 years ago

“Tour Radar is great at responding quickly! They answer questions over chat and go above and beyond to meet my needs. They are so much easier to communicate with than the tour companies.”

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Posted 8 years ago

“Awesome. Seamless experience. 10/10 will use again.”

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Posted 8 years ago

“Excellent range of trips and great filter options. User friendly website. Instant customer service chat for queries/issues. Small deposit and instant booking confirmation. Excellent customer service - my itinerary had the wrong dates on it and this was resolved immediately and with no hassle. I would highly recommend!”

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Posted 8 years ago

Well shucks Lauren, that's a load of lovely comments there, thank you! We're pleased as punch that you enjoyed your booking experience and look forward to assisting you in any future trip planning. Thanks again Carly

Posted 8 years ago

“Excellent range of trips and filter options. Easy booking system and instant customer service chat for queries/issues. Small deposit and instant confirmation of booking. Excellent communications - my itinerary had the wrong dates on it and this was resolved instantly and with no hassle. I would highly recommend!”

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Posted 8 years ago

“professional and patient”

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Posted 8 years ago

“I never found it so easy with a booking website before and tour radar have the most stunning deals I have ever seen!”

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Posted 8 years ago

“Hello;yes I have booked a tour with this company (confirmation #85033-2WMN3)so far I can not give you a review score for the simple reason that, I not even know so far, where to meet this people, first, at what time, second, the location third,if I meet them or they will come and pick us up from my hotel, contact # ect, ect. as you can see everyting it is in limbo,as far to make me Happy ?? BIG NOT so far unless you provide me with all details. thank you for your attention Larry Amato”

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Posted 8 years ago

“My questions were answered in a prompt manner as was the booking”

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Posted 8 years ago

“Very knowledgable staff - was able to plan trip with very little problems”

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Posted 8 years ago

“They communicated and got back quickly to me via the Chat Tab on your website to answer all my questions.”

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Posted 8 years ago

Glad to hear it Sharleen! We are always available to help at any time and glad that you were able to find your perfect tour.

Posted 8 years ago

“It was easy to book online and they answered some questions I had.”

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Posted 8 years ago

Happy that we were able to help Brett, we appreciate your positive feedback. Cheers Carly

Posted 8 years ago

TourRadar is rated 4.5 based on 6,813 reviews