TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,813 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,813 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“Your booking agents were very helpful, they were prompt to reply and were happy to help in any way they could. They provided great information and were very friendly.”

Helpful Report

Posted 8 years ago

“Quick and informative response to questions.”

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Posted 8 years ago

“Communication was good with quick responses to phone queries. Agents have been pleasant and helpful. Pre-accommodation pricing was unclear and we have been charged twice as much as expected for a double room for the night before our booking commences. I am hoping to be able to give a great review after our holiday!”

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Posted 8 years ago

“TourRadar responded within minutes to the multiple questions I had, they helped with promo codes not working, to making the final payment.”

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Posted 8 years ago

“The customer service team at TourRadar are superb . They operate around the clock and combine totally efficient service with a very personal approach . Unlike other organisations there is no problem when the person who has been dealing with a matter is not available . Another customer service representatives simply takes over seamlessly . TourRadar handle all the interface with the travel companies and are always helpful . Nothing is too much trouble . They are patient , understanding and personal . It is a pleasure to deal with such a great customer service team”

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Posted 8 years ago

“Fast and clear response by customer service team. A well-known and trusty tours company.”

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Posted 8 years ago

“All the holidays were summarised and organised to make searching and comparing easier. It was set out in an easy to follow structure.”

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Posted 8 years ago

“All is fine ! Stay like that helpful and available ! ;)”

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Posted 8 years ago

“Unfortunately I had to make my tour booking quite late in the day but nonetheless the support personnel at TourRadar did their utmost to make ends meet despite the slight challenges we encountered. Very much appreciated!”

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Posted 8 years ago

“Unhappy: I sent two questions by email in response to your email, in the designated space, and received no response. Happy: you called twice to see if I had any questions BEFORE I paid. Unhappy: you have not called to see if I had any questions AFTER I paid. Conclusion: Once I've paid, you have no interest in helping me.”

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Posted 8 years ago

“The excellent staff during phone calls, the advise they gave, made up for the poor website booking experience I first had.”

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Posted 8 years ago

“The TourRadar web sight helped us to select a tour that suited what we were looking for with a discount to boot.”

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Posted 8 years ago

“I like how there was a live chat box to message with any questions and have a documented response which in my experience has been fairly quick. Also liked (but don't really understand why) it was cheaper for me to book through TourRadar than directly on the tour group website.”

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Posted 8 years ago

“It should be more customer oriented and price should be reduced”

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Posted 8 years ago

“Got no response a few times. Would prefer a payment option that allows me to make smaller frequent payments over one large one.”

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Posted 8 years ago

“This is a fantastic site, it is the first place to go when you are thinking of travelling! So easy to navigate and I love the Wish List idea it makes planning and deciding which tours are best for you so much easier! Then it was one click and you are in the tour providers site booking your trip! I have put my travelling companions all on to TourRadar and they love it!”

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Posted 8 years ago

“The responses were not immediate. Also yesterday after booking, nobody was answering for almost 5 minutes. I disconnected the call.”

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Posted 8 years ago

Hi Ashok, Thank you for informing us of the delays you have experienced recently while trying to contact our customer support team. While our team is always available 24/7 via phone or instant chat, we do, on rare occasions, experience delays during periods of high volume. When would be the best time to call you? We regret that we kept you waiting on this occasion Ashok and assure you we are constantly working to reduce our response time. However during periods of delay, we thank our valued customers for their patience and understanding. Regards, Leona

Posted 8 years ago

“Just back from Thailand and had the most amazing time! Patrick and mark did the best job at making sure we were happy and comfortable the whole time! I couldn't of asked for better reps. So sad to be finished.”

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Posted 8 years ago

“Fair pricing and your customer support answers questions thoroughly”

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Posted 8 years ago

“Timely responses”

Helpful Report

Posted 8 years ago

TourRadar is rated 4.5 based on 6,813 reviews