TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,847 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,847 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

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“Very helpful with the inquirys and all the questions we had. We had a small hick up when be Tryed to book but they had the wrong price display on the Web site but we got there with there help.”

Helpful Report

Posted 9 years ago

Glad to hear it Lance! We are always available to help soothe any hiccups at all :) So we're pleased to hear you enjoyed your booking experience and are looking forward to the trip. Thanks for the lovely feedback. Kind Regards Carly

Posted 9 years ago

“Very poor at replies for general questions but too quick for responses relating to money. Unimpressed !”

Helpful Report

Posted 9 years ago

Hi Risego We're very sorry to hear you feel that way about our service. Our support team here replies to all enquiries based on recency, so depending on the volume of enquiries on any given day the response times may vary. We apologise if this has not met your expectations and can assure you our team is working hard to improve this daily! We appreciate your feedback and will be passing it along to our team - and will do all we can to ensure your future responses are given in a timely manner. We hope you are looking forward to your trip and are available 24/7 via our phonelines to answer any questions you may have about your upcoming trip. Kind Regards Carly

Posted 9 years ago

“The representative in Brisbane was knowlegable about the tour and very informative, it was very easy to book”

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Posted 9 years ago

Hi Paul Thank you so much for your lovely feedback - our Brisbane team is fantastic and we always work to make your booking as easy as possible, so it's great to hear you enjoyed the experience! Thanks Carly

Posted 9 years ago

“Any inquiries I made were replied to within 24 hrs. So far I have no complaints.”

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Posted 9 years ago

“Slow in answering”

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Posted 9 years ago

Hi there We apologise for the slow response times related to your booking and can assure you our team is working hard to improve this! Thank you for providing your honest feedback and we will be sure to pass it along to our team members so we may continue to improve and deliver you the high standard of service we are known for. Kind Regards Carly

Posted 9 years ago

“TourRadar agent booked the wrong date. As soon as I received confirmation I called and said it was the wrong date. Agent refused to correct the date. Said it was locked in and she could do nothing. If I wanted a "change" I could call the Tour operator directly. It was if she were trying to hold on to her commission. Was most unprofessional.”

Helpful Report

Posted 9 years ago

Hi Dan Jonathan Thank you for your feedback. We're sorry to hear you were unhappy with your booking experience. As we have previously advised in your booking conversation, the date of travel for your tour is selected by you at time of booking. Our team will always do everything we can to facilitate a change of date as per your requests, however as your case was a last minute booking this can be subject to the terms and conditions of the tour operator. We also regret that you felt our support team member was behaving unprofessionally and will investigate your claims, however I am pleased to advise our support team members are not incentivised on personal commissions so the service you receive will always be of the same high standard, no matter which agent you speak to. We value our customers booking experience above all. We can see in your booking conversation that the issue has now been resolved for you, but if there is anything further we can assist with please don't hesitate to get in touch via your direct booking conversation. Kind Regards Carly

Posted 9 years ago

“Easy booking and an enjoyable trip”

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Posted 9 years ago

“Everyone I spoke to were extremely helpful and friendly. All of my enquiries were answered promptly. This is my first overseas trip and so far this experience has been exemplary”

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Posted 9 years ago

“Operators were very helpful since a computer glitch would not let us get a spot on a tour!”

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Posted 9 years ago

“Helpful. Understanding. Flexible. NOT American is truly a positive.”

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Posted 9 years ago

“So easy to book a tour and all enquiries were answered within 12 hrs. Everyone was very polite.”

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Posted 9 years ago

“very good organized”

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Posted 9 years ago

“Paid the single supplement and upon tour begin had to pay the supplement again. Extremely bad service. Ruined the trip for me. I do not think it was intentional, but what was intentional was the lack of concern and failure to investigate the error.”

Helpful Report

Posted 9 years ago

Hi Michael We do hope you enjoyed your tour experience in December with Tucan Travel. We have looked into your booking history and contacted Tucan Travel and they confirmed as per our records that you were only charged once for the single supplement. As per the documentation TourRadar sent you, the charge was made on 22nd of December and nothing additional was charged during the tour so we are a bit perplexed as to where this impression of a double charge may have come from. We would be happy to discuss this with you in your booking conversation to resolve any questions you have and as always our team is available 24/7 to speak with you about any past or future bookings via TourRadar! Kind Regards Carly

Posted 9 years ago

“Answered all my questions fairly quickly, very helpful.”

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Posted 9 years ago

Glad to hear it! Thanks for sharing your positive experience and we look forward to assisting you with any future travels.

Posted 9 years ago

“I have booked through TourRadar a few times and have always found the staff to be extremely satisfying and helpful in every way - whether talking to them on the phone or connecting with them through emails. For me the TourRadar website is the best for finding fabulous tours etc. I would recommend the website and the staff very highly.”

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Posted 9 years ago

Oh Nives we're blushing over here! Thank you for such wonderfully positive feedback, our team very much appreciates it and look forward to assisting you in your future travels too!

Posted 9 years ago

“very pleased with the booking process, was fast and easy to follow.”

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Posted 9 years ago

“Since this is my first experience with the organization it is too early to say. So far so good. When everything works out as promised, or not, ask me again.”

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Posted 9 years ago

Hi Phillip We're pleased to hear the booking experience has been enjoyable, and we're sure you will of course enjoy the tour with your tour operator. As the booking platform, TourRadar is here to make your booking experience as easy as possible, so we're thrilled you enjoyed booking with our website! Kind Regards Carly

Posted 9 years ago

“My reference ID is 86280-PMMBL ; Booking ID: ARC-1662214 I do not understand why I paid more for the trip than the rest of my 5 trip companions. We signed up on the same day within couple hours. We'll travel as a group and Pauline and I share a room. According to the quote Bon Yu Chu informed us we should get a 5% discount. But even I used Bon Yu Chu's reference ID to book, I was charged in full price of $1305.62 without any discount. Therefore after paying for the deposit that was booked on 5/14, charged on 5/15 , my December due will be $1044.5 while the rest of my friends will pay $998.80. I tried to use the 'conversation' under my deposit recept to contact you but could not get through the person in charge to fix the price for days. I got several responses through the 'conversations' but they all said they were not the person in charge. Please pass my request to the person in charge to make the correction. Because of this problem I am sorry to tell you that I have not had a very frustrating experience with your company. Thank you. Celine Hsieh price was corrected. I changed the rating to average even the price was fixed because of all the trouble I have to go through in order to get the problem solved.”

Helpful Report

Posted 9 years ago

Hi Celine I can see that our team updated your pricing on the next business day as you did not have the exclusive TourRadar member savings applied! Now that that's sorted, we're looking forward to assisting you in planning the details of your upcoming trip. Thanks Carly

Posted 9 years ago

“I am satisfied with your kind responses. Thank you”

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Posted 9 years ago

Thank you Inge, we're always here to assist and appreciate you taking the time to share your booking experience. Kind Regards Carly

Posted 9 years ago

“Upon my recent booking I've noticed the response time is very slow for answering queries, and there doesn't seem to be much communication between agents on the cases? For instance customers shouldn't have to re-state their entire booking history & information when using the live chat and the question section of the "manage Bookings" section I have booked with your radar multiple times in the past and haven't had these issues as I do now.”

Helpful Report

Posted 9 years ago

Hello Janice, Thank you for your feedback. We regret that we have not replied to you as swiftly as usual on this occasion. We have been experiencing a a sudden increase in the volume of our inquiries as of late and are working hard to combat delays in our response time. In addition, please remember, for pressing matters, we are also available by phone and online chat 24/7. We have now responded to your most recent messages regarding your current booking and look forward to assisting you solidify the final details surrounding your trip later this year. Kind Regards, Leona

Posted 9 years ago

TourRadar is rated 4.5 based on 6,847 reviews