TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,813 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,813 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

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Anonymous

Anonymous // 01/01/2019

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“I was told that you could hold a spot on the iceland tour for 48 hours when that was not true. After clicking on "hold my spot", I was immediately sent a message that I must PAY now or the spot will NOT be held. Talk about bait and switch!!!!!”

Helpful Report

Posted 8 years ago

Hi Abe We're sorry that you feel this was unclear at the time you created your hold request. In the touring industry, the availability on some tours can change very quickly - particularly with popular destinations like Iceland and when booking with popular tour operators such as your request was. In this instance, our team simply advised that if you wished to proceed in securing your place, the tour operator was requiring a payment as the trip was almost sold out. However at no point was this required and as you were later advised the tour did indeed sell out as you were requesting one of the last available seats on the popular summer departure date. Our team simply wanted to keep you updated so you did not miss out on your space. We apologise if you felt misled by this, however we always do our best to keep our customers informed throughout the booking process and ensure they are able to book the tour they wish to book. We hope that the alternative trips we offered were to your liking and look forward to getting you out on a tour shortly! Kind Regards Carly

Posted 8 years ago

“They are responsive and provide excellent customer service. Answered my questions promptly and made my entire trip easy and hassle free! They did a great job.”

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Posted 8 years ago

Aw, Tracey, thank you so much, it always makes our day to hear such lovely feedback! We're thrilled we were able to get you out and enjoying your trip :)

Posted 8 years ago

“This is my first time using TourRadar and was pleased by the friendly voice who guided me through the process. She linked my account to a person I'll be travelling with and was quick to give responses via email. This is a company I'll definitely use again. Being able to compare trips from various agents. I found the webset user friendly. Getting credits is a huge draw for future holidays.”

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Posted 8 years ago

We're glad to hear you enjoyed your booking experience Brenda! Thanks so much for taking the time to share what you enjoyed and we look forward to helping you arrange your next trip. Kind Regards Carly

Posted 8 years ago

“I found out abt tour radar frm google and decided to try for my europe trip The package has much choice and very detailed I can choose to chat directly with their correspondent and any enquiry via email was promptly responded They also give details abt other options like choosing an accomodation and flight tickets Overall I'm very satisfied”

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Posted 8 years ago

“I've been on Live-Chatwith different staff-members and I had a really qualifying help. All my questions had been answered promptly-no complaint! Thank you! Now I'm really looking forward to this promising journey.”

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Posted 8 years ago

You're welcome Edith! Prepping you with all the important details is what we are here for - I'm sure your trip will be a fantastic experience. We appreciate your lovely feedback and look forward to assisting in your next tour booking :) Carly

Posted 8 years ago

“Speed, efficiencey, and to the point.”

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Posted 8 years ago

“I had a prompt reply to my queries. Looking forward to taking the tour.”

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Posted 8 years ago

Thanks Julia! We're glad you enjoyed your booking experience and sure that the tour will be incredible :)

Posted 8 years ago

“Thanks for booking my tour. I know my trip was last minute however the folks at TourRadar kept me informed!”

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Posted 8 years ago

You are more than welcome David - and sometimes last minute trips can be the best ones! Have a fantastic time and thank you for the lovely comments.

Posted 8 years ago

“Not sure why I am being asked to rate a service that was required I use and the results of using will not be realized for at least another month. I cannot tell now hi well the service worked before I actually realize the result of using. I would gladly participate and submit a review after the trip is complete, but not before”

Helpful Report

Posted 8 years ago

Hi Jessi Apologies for the confusion, we here at TourRadar simply handle the booking of your group trip. Of course you are welcome to provide your feedback on your booking experience here. Once you have experienced your tour you may then leave a review for your touring experience with your tour company. Hope that clarifies but if you need any further assistance we are available in your direct booking conversation. Kind Regards Carly

Posted 8 years ago

“Very responsive and helpful.”

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Posted 8 years ago

Thank you Xiazhou, your positive words are much appreciated!

Posted 8 years ago

“All tours in one place, easy to contact team too. :)”

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Posted 8 years ago

“Answered my questions and you were very helpful, can't wait to take the trip.”

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Posted 8 years ago

“You understand my question to placing my booking for a trip that I'm much interested in, Thank You❤”

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Posted 8 years ago

Thank YOU Tylesha! We're sure you will have a fabulous trip and appreciate your lovely feedback on your booking experience.

Posted 8 years ago

“Hello, Right from the start we had good communication with the girls from Vienna. I spoke to Melissa a couple of times and she was extremely helpful and encouraged us to ask if we had any more questions or concerns. We give full marks to the girls from Tour Radar and look forward to our trip, my first to Europe. Phil and Fran”

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Posted 8 years ago

“Sorry by mistake.I would rank number 5.I am very happy with the tour.All the staff really helped me in doing booking.They are very kind and understanding. I had some issues with the credit card.They really helped me by giving some time to do the booking.”

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Posted 8 years ago

“You all seem pretty on the ball as the saying goes.! Very impressed.”

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Posted 8 years ago

“What ever question I have they are ready to answer the best possible way.when I sent a text they get back to me right away.thanks to all of you”

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Posted 8 years ago

“VERY HAPPY”

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Posted 8 years ago

“very helpful and very efficient, very pleasant to talk to”

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Posted 8 years ago

“TourRadar staff went out of their way to make sure we secured the right tour. We really wanted to do a Spain & Portugal Tour but only had a tight window of time when we could do this. They helped us choose a tour that would work and obtained confirmation quickly for us so that we could complete the rest of our bookings. We were really touched by their helpfulness. Thank you TourRadar.”

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Posted 8 years ago

TourRadar is rated 4.5 based on 6,813 reviews