TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,813 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,813 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“Easy to use and understand.”

Helpful Report

Posted 8 years ago

“Your response time and friendly staff make it a pleasure dealing with you.”

Helpful Report

Posted 8 years ago

“Prompt, Friendly and Professional. Keep up the good work.”

Helpful Report

Posted 8 years ago

Thank you Michael, we're very glad to hear you enjoyed your booking experience and fully intend to keep up our performance! Thanks for sharing your lovely feedback. Kind Regards Carly

Posted 8 years ago

“---------------------- sales@intrepidtravel.com Stavros Mouslopoulos RE: URGENT -- Re: TourRadar - Bolivia, Argentina & Peru Adventure departing 14th January 2017 Hi Stavros, We are sorry to hear that your Tour Radar travel agent did not confirm with you which option you would prefer prior to confirming the tour. We do very much appreciate your feedback. As you are already on tour the best way to arrange to trek the Quarry trail would be to speak to your tour leader about it. As they have direct contact with all of the local providers they will be able to arrange this much quicker and easier than us from our office in Melbourne. It is very likely that there will be additional fees, as we have already booked the arrangements that go along with the train for you. Your tour leader will be able to advise what the additional cost will be. As these issues have arisen due to Tour Radar’s booking, I would recommend contacting them for re-imbursement of any additional fees you incur. Kind regards, Sarah Phasey Agent Sales - Intrepid Group t: 1300 360 887 Level 7, 567 Collins Street, Melbourne, VIC 3000, Australia http://www.intrepidgroup.travel/sites/intrepidgroup.travel/files/IG-sig_au-nz-de.png We're moving! From October 24 find us at L7, 567 Collins St, Melbourne The Intrepid Group is the global leader in delivering sustainable experience-rich travel. Save a tree. Please don't print this email unless necessary. From: Stavros Mouslopoulos [mailto:mouslopoulos@hotmail.com] Sent: Sunday, 15 January 2017 10:05 PM To: Intrepid Sales Subject: URGENT -- Re: TourRadar - Bolivia, Argentina & Peru Adventure departing 14th January 2017 Dear Denise , I understand that tourradar does not directly represent you, but it does represent you indirectly. However since they are incompetent I need to communicate with you directly. I am extremely surprised that nobody not ask me what my preference was as to what was my Machu Pitchu option. In the guide there are three options 1- The Inca Train 2-The alternative 3-Train Due to the late booking I was expecting that option 1 might not happen, but I was sure I could do option 2. I am shocked to find out that you chosed for me option 3 without asking. I want to change to option 2 with no extra charge. Thank you, Stavros Stavros Mouslopoulos Sydney Science Tutoring Tel: 0449683218 Skype: smouslop123 https://www.firsttutors.com/australia/tutor/stavros.maths.science.physics https://www.youtube.com/channel/UCYZd1ODBHwWVq8qn3Dg2nKA Stavros Mouslopoulos about.me/stavrosmouslopoulos See More from Intrepid Sales”

Helpful Report

Posted 8 years ago

“Always super helpful and understanding. Very fast responses from the agents. I am always extremely happy with their service :) Thank you.”

Helpful Report

Posted 8 years ago

“The live chat was VERY helpful. I was disappointed that my nephew, Logan Jadin, was not granted a 5% discount for referring me. I did not quite understand....something about he did not book through TourRadar. Regardless, Logan sent me your link and I booked due to Logan's referral. Thank you and I look forward to the tour.”

Helpful Report

Posted 8 years ago

“I used Tourradar 4 times and 3/4 times things went sour with an escalation of failure to respond. I have written two other reviews, this will summarise and complete the picture: 1)Last October there were repeated attempts to overcharge my credit card for the Intrepid Lombok tour. That was avoided because I placed a restriction on my credit card. I do possess the records. 2)I was overcharged by 1500NZD for the South America Intrepid Tour. The credit card overcharge resulted in spending three consecutive mornings at ANZ branch in order to resolve it. 3) When I booked a 7,500 NZD South America Tour they did not bother to ask basic questions about options of the trip. Intrepid admitted in a private email (I can provide it) that they are indeed hopeless and that they should have paid for the Machu Picchu trek mixup (simply they did not book it and I was supposed to go by train!). It happened that Intrepid was able to accommodate me, but that was just lucky. 4)I booked an Amigo tour of Rio De Janeiro, and in fact, I had to find and communicate the details myself with Amigo Tours (e.g. where to get picked up etc.). This was a total failure to assist. In summary, this website is great for tour comparison. Given that they have hundreds of tours they have no idea what they are selling. Usually when you ask a question they copy and past from the trip notes. I guess this is what you get for an average 100NZD discount.”

Helpful Report

Posted 8 years ago

Hi Stavros We appreciate you taking the time again to share your experience. As we have responded to your previous reviews and explained multiple times in your private booking conversations, TourRadar will always do all that we can as a booking platform to assist. The TourRadar platform is designed to help you find the best possible tour for your travel requirements, and then directly connect you with the tour companies that run these tours in your booking conversation. TourRadar allows you the flexibility and opportunity to discover and travel with smaller, local tour operators who may indeed ask you for details directly to ensure you have the best possible touring experience. Our booking platform facilitates these conversations directly with tour companies, guaranteeing the quality of your experience. As we have previously clarified to you, at no point were you overcharged for your tour requests - as per standard industry procedure, when you make a last minute booking on a trip, full payment is required up front by the travel companies to request your place on the trip. We only ever pre-authorise your credit card for this amount and no charges are made until confirmation on your booking is received. We regret that you feel your experience was a negative one and trust that in future with our support we can better clarify these details for you to make your booking experience a more positive one. Kind Regards Carly

Posted 8 years ago

“The tour and leaders were great but I can easily see the staff are under paid,. No tipping?? Come on.. this is obvious the owners making money while paying their employees nothing. I would never book with this company!”

Helpful Report

Posted 8 years ago

Hi Wilson Thank you for the feedback on your touring experience - as the booking platform for your tour, TourRadar has very little control over the wages paid to tour guide staff as we are simply the platform for finding and booking your perfect tour. However, we vet our tour company partners very carefully to ensure they are delivering their services with integrity and work only with those companies who offer their staff fair and equal wages. We're sorry if the transparency of this was not made clear to you while on tour, however we do our utmost to ensure all tour operators treat their staff fairly. Our team will reach out to your tour supplier to query this and appreciate you taking the time to provide your feedback. Kind Regards Carly

Posted 8 years ago

“So far so good. The crunch will come when we make our final payment. I think we will have more information then.”

Helpful Report

Posted 8 years ago

“they would take a long time to respond to my questions. then when they respond, they wouldn't answer all my questions. then the one's they did answer were not answered thoroughly.”

Helpful Report

Posted 8 years ago

Hi there Thank you for letting us know about the delays in response time to your questions. Our team is available 24/7 via phone or instant chat, however we do suffer some lag time in replying to email requests, for which I apologise that this impacted your experience. Regarding the answers provided to you, our team will always do their utmost to answer your questions as thoroughly as possible, and we regret that in this instance you did not feel the responses were adequate enough. We will address the consultants involved and appreciate you taking the time to provide this important feedback in order for us to improve. We trust you will have an enjoyable tour and thank you for booking with TourRadar. Kind Regards Carly

Posted 8 years ago

“Friendly, prompt, courteous service”

Helpful Report

Posted 8 years ago

Thank you James! Your pretty lovely, kind and generous in your feedback too :)

Posted 8 years ago

“We booked for two but they only booked a place so we finally couldn't go on holiday A disaster”

Helpful Report

Posted 8 years ago

Hi Claudia We are very sorry for the complications involved with your booking. As our team explained in our many discussions throughout your booking process, unfortunately your tour operator, G Adventures did not have two seats available for your particular tour departure. We can see that our agent Melissa did advise you of this as soon as we were made aware of the issue and we have done everything we can to re-accomodate you onto an alternative tour for a cheaper price. We're very sorry for this situation and as requested provided your full refund immediately due to these complications. We appreciate you taking the time to provide feedback and have dealt with the issues surrounding your booking complications to improve our services in future. We are again very sorry for this experience and hope that in future we can serve you better in booking your perfect tour. Kind Regards Carly

Posted 8 years ago

“From the moment I had sent an initial inquiry about a tour, subsequent correspondence; which was replied to and answered with details in a very timely manner, the professional, knowledge, and in my opinion transparency, I couldn't have been happier to complete my booking for Africa with TourRadar. Much gratitude.”

Helpful Report

Posted 8 years ago

“Greatly appreciate working with Manny and the rest of the staff that assisted us regarding registration for a trip to Nepal....his colleagues were also helpful but again Manny was our "contact person" and his checking on things we had questions about before paying our money was very important to us and obviously helpful.”

Helpful Report

Posted 8 years ago

Hi there Thank you for the wonderful feedback - Manny is indeed excellent at what he does! We hope you will have a fantastic trip to Nepal and appreciate you taking the time to share such a positive booking experience with us. Kind Regards Carly

Posted 8 years ago

“Very fast response to my questions and provided helpful information to help me in my travel plans.”

Helpful Report

Posted 8 years ago

“TourRadar is great. Information provided and the response rate from representatives has been incredibly quick and comprehensive. Great service and deals”

Helpful Report

Posted 8 years ago

“Easy to use. Fast response. Very reasonable prices!”

Helpful Report

Posted 8 years ago

“Don't know if I had a worse experience with a tour company even before it started :( . The Support Mail ID never bothered to reply when it came to cancellation request before tour was confirmed. Once the tour got confirmed, the amount has been deducted and are not willing to return it to me inspite of repeated attempts. They don't seem to understand their own cancellation policy. Would never recommend to anyone!!”

Helpful Report

Posted 8 years ago

Hi Arpita We're very sorry to hear that you were disappointed in your booking experience. We do check our inboxes regularly, however the direct booking conversation you have with your tour operator is where activity related to your booking occurs and as such, your operator will not have had access to your messages prior to confirming your booking. As a booking platform, we here at TourRadar do all that we can to assist our travellers, however as we can see from your booking conversation your tour was confirmed by the tour operator and as such the terms and conditions of cancellation do apply. We have requested the tour operator to waive this for you however unfortunately in this instance they advised it was not possible. We're very sorry if this experience did not meet your expectations and regret that the cancellation terms were not clear to you at time of booking. If there is more we may do to assist you please contact us directly in your booking conversation page. Kind Regards Carly

Posted 8 years ago

“A little slow to reply to messages but good price and easy to book.”

Helpful Report

Posted 8 years ago

“Excellent personalized chat and support. Let's see how the actual tour is. I hope the sites, views and time to spend at each destination is adequate to enjoy the trip. I had almost set an adventure with a 4x4 SUV rental covering most of Iceland in 10 days but accommodation logistics was hard so we decided for this bus tour.”

Helpful Report

Posted 8 years ago

TourRadar is rated 4.5 based on 6,813 reviews