TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

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TourRadar 5 star review on 18th December 2024

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TourRadar 5 star review on 17th May 2024

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TourRadar 5 star review on 16th May 2024

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Anonymous

Anonymous // 01/01/2019

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“Website was clear and provided the information that I needed to make a decision. Additionally, customer service support was attentive to my questions. My family and I am looking forward to our tour with TourRadar in July 2018.”

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Posted 8 years ago

“they were very professional and easy to read and understand and prices are fantastic”

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Posted 8 years ago

“Huge discount. Great communication and quick and easy transaction.”

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Posted 8 years ago

“Easy to use site. Made finding tours much easier than hunting thru lots of different tour sites.”

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Posted 8 years ago

“Selection of trips was good with lots of dates available”

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Posted 8 years ago

“Overall, good layout to narrowing down cruise choices. However, there were two glitches: 1. The end date of the cruise we chose was stated wrong on your site. The operator's site had the correct date. It's real important to get start/end dates right! 2. For American citizens anyway, the bed choice options are confusing. There should be more buttons: eg. 1. 1 single bed (1 twin bed) [good for 1 person] 2. 2 twin beds [good for 2 people sleeping in separate beds] 3. 1 double bed or larger [ good for 2 people sleeping in the same bed]”

Helpful Report

Posted 8 years ago

Hi Steven, Thank you for taking the time to provide us with your booking experience with TourRadar, we greatly appreciate your constructive feedback. We understand that while our site does offer many great options to assist you with booking your tour easily, there are some aspects of our booking page that could be clearer. For bed preferences, we are aware that this may not be understood by all travellers in our Global community and are working towards making the terminology more universal and for all our travellers. Have a wonderful upcoming trip and please let us know if there is anything else we can help with before you go. Happy Travels! The TourRadar Team

Posted 8 years ago

“Easy to use, all booked in a matter of minutes, and an additional discount on top of the price if I booked direct with the tour operator...great service.”

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Posted 8 years ago

“reasonable price, tour routine very attractive”

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Posted 8 years ago

“We found a tour which was priced below competitors. My questions were answered promptly. Very easy to navigate the website and complete a booking. The reason I am giving a 4 rating instead of 5 is the price rose very quickly. We booked only a couple of days after I first saw the tour, and by that time the price had risen $50 per person. The tour is still future so I will follow this with a review following the tour.”

Helpful Report

Posted 8 years ago

Hi there, thank you for taking the time to provide us with your feedback on your booking experience. We are happy to see that you have enjoyed your booking experience with us. With 24/7 customer support, our team of travel experts is available to help you through the booking processes and answer any questions that may arise. Regarding tour pricing, the rates reflected on the TourRadar booking platform is monitored and updated by the tour operators every 24 hours. Some tour operators offer lower pricing based on how many people you are travelling with. After reviewing your booking we can see that your initial request came through for 1 person which resulted in the higher tour price, as the tour operator does not have a room share option. We are happy to see that the tour operator was in contact with you and your booking has been updated to reflect 2 people with the original price reflected. Should you like to clarify the payment breakdown, the information may be found on the left-side of your confirmed booking page with us or by getting in touch with our customer support team. We hope you have a great upcoming holiday and let us know if there is anything else we can help with in the meantime. Kind Regards, The TourRadar Team

Posted 8 years ago

“Booking process has been well handled.”

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Posted 8 years ago

“Numerous tours from which to choose.”

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Posted 8 years ago

“Each step of the reservation process was easy and all the follow-up emails kept me informed in a very timely way. Thank you.”

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Posted 8 years ago

“Getting back to me in timely fashion”

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Posted 8 years ago

“I was not happy with the booking process this time. It was quite a contrast to my last year experience. I thought loyalty would be rewarded. It was quite the opposite. What is the issue if a loyal customer wants to speak to people they have interacted in the past?????”

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Posted 8 years ago

Hello Jai, Thank you for taking the time to offer your feedback. Looking at your booking history, we can see that we made a number of exceptions to our regular processes for your initial bookings. Moving forward, however, we must maintain our offer within the guidelines of our booking terms and conditions. We regret that you have been disappointed by your most recent booking experience with TourRadar, however, we remind you that we continue to reward customer loyalty with our Travel Credits program. You’re welcome to use these credits for any future booking, independent of other TourRadar savings. We're also more than happy to connect you with a preferred agent where that agent is available. Should you like to clarify any of our booking conditions, the information may be found in our terms and conditions on tourradar.com or by getting in touch with our customer support. Kind Regards, The TourRadar Team

Posted 8 years ago

“It was very easy to use, anytime I needed assistance the customer service messaging system was very useful! We were able to book our trip quickly and with an awesome discount!”

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Posted 8 years ago

“I found TourRadar very easy to use, and will definitely use it more that just once. Everything was clearly set out and had easy to use instructions.”

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Posted 8 years ago

“The pricing showing on tours is quite misleading but the customer service agents are brilliant, great to talk to and convenient messaging with pretty quick responses. I'm glad they were able to do a deal for me.”

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Posted 8 years ago

“Easy website to use, a wide range of tours, low desposite rates and gives the option of easy ways to pay the rest of the tour off”

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Posted 8 years ago

“Working twice with Samantha and Melissa has been professional, courteous and enjoyable. They are great assets to the TourRadar team.”

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Posted 8 years ago

“Good to be able to navigate which areas of a country you wish to travel and to select age range”

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Posted 8 years ago

TourRadar is rated 4.5 based on 6,811 reviews