TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“Found a good tour we hope”

Helpful Report

Posted 7 years ago

“Great information, called to ask a question, the lady I talked to was very helpful. I can't want to go!”

Helpful Report

Posted 7 years ago

“The site is very easy to navigate and was in contact with folks regarding my tour same day! The chat feature is great!”

Helpful Report

Posted 7 years ago

“Booked a Boston tour 6 months ago and already purchased airfaire. Tour Radar calls yesterday to inform me the tour has been cancelled and that we have to go a month later. No! That does NOT work. Horrible wait time on the phone (30+minutes to even get a human!) I would never book with them. RICK STEVES IS THE BEST”

Helpful Report

Posted 7 years ago

Hello there, We were also very sad to hear your tour had been withdrawn from operation by the tour operator. This is not an experience we want for any of our customers and we understand the disruption this causes to your travel plans. Unfortunately, we have any control over this happening. The decision to withdraw a tour is made by the company operating the tour and usually, due to insufficient participants. We want to assure you as touring experts, that it is a rare occurrence and when it does happen, we are here to support you. We also outline in our written correspondence that we do not recommend you book your flights until your trip is guaranteed to depart, so in the rare case that the trip is withdrawn, you have some more flexibility to find alternatives, which our support team will reach out to assist with. On this occasion, the few alternatives our travel experts offered you, were not suitable for you and so we have processed a full refund as per the operator's terms and conditions at your request. We also appreciate your feedback regarding the call waiting time you experienced today and apologise for your time in the call queue. This is an element of your experience we are constantly working to improve, however, peak times, unfortunately, can occur. We hope you manage to visit your dream destination this year and enjoy a wonderful tour. Happy Travels, The TourRadar Team

Posted 7 years ago

“Great selection of tours, easy to use and understand, well organised”

Helpful Report

Posted 7 years ago

“Website easy to use”

Helpful Report

Posted 7 years ago

“There was a good selection of tour options for the area I am planning travel. The booking process was fairly easy and the response time for confirmation was very quick. However, I did find it a bit disconcerting that there was reference to health insurance ‘being required’ and when I went to get a quote was told there was nothing available in Ontario. I do have personal coverage so that part is not a concern. Once I received confirmation it was a bit confusing whether I was talking to someone from TourRadar when I asked a question, or the tour company Europemonda. They were quick to sort it out for me though. All in all, it was an easy process and the prices were quite reasonable.”

Helpful Report

Posted 7 years ago

Hello David, We're happy to hear you found your trip of a lifetime on TourRadar.com and thank you for your positive feedback on the usability of our site. While we strongly recommend all travellers are covered by travel insurance while they are abroad, the requirements for this insurance varies from one tour to the next, as outlined by the tour operators. We're happy to hear your existing coverage meets the minimum requirements for your tour however still recommend you are covered for things like theft, delayed flights, emergencies etc; which a good travel insurance policy will cover you for. You've chosen a wonderful tour and you're in great hands with our trusted partner, Europamundo. Have a wonderful trip and we look forward to hearing all about your experience upon your return! Happy Travels! The TourRadar Team

Posted 7 years ago

“I've been asking a question about my tour that's very important to us and they just don't get back to me with the answer as if they are deliberately ignoring it.”

Helpful Report

Posted 7 years ago

Hello Nathan, Thank you for offering your feedback. We assure you that our support team works very hard to provide timely responses to our valued customers and apologise for the delayed response to your most recent question. We have already been in touch with you directly and the good news is, you request has been confirmed! We also invite you to get in touch by phone and online chat where our support team is available 24/7 and always happy to help. Thanks again for taking the time to share your feedback. We look forward to offering you an improved experience in the future. Happy Travels! The TourRadar Team

Posted 7 years ago

“I will be travelling with my sister and each time we asked a question we got satisfaction”

Helpful Report

Posted 7 years ago

“Up to date you have rapidly answered my questions and offered me advice for my booking,it gives me a good feeling for my tour that everything will go well. Thank you”

Helpful Report

Posted 7 years ago

“Ease of use.”

Helpful Report

Posted 7 years ago

“Website is very user friendly. Easy to filter and review lots of different tours and was great to then liaise directly with tour operator.”

Helpful Report

Posted 7 years ago

Hello Deanna, Thank you for your positive feedback! Filtering your search results on TourRadar certainly is the best way to find the tour which is perfect for you! Our mission is to make booking your tour easy, so you can get on with getting excited about your trip! We're glad you've had a positive experience on our site and thank you again for taking the time to share it. Happy Travels! The TourRadar Team

Posted 7 years ago

“Dealing with TourRadar was easy. I had a couple of queries I needed answers to before I could book. They contacted the tour provider and both got back to me quickly. Great working with TourRadar to book my tour. Thanks!”

Helpful Report

Posted 7 years ago

Hello Rose, It's a pleasure working with you too! We love sending people on adventures of a lifetime. There is just so much of the world to explore! We're delighted to hear you enjoyed booking your tour on TourRadar.com and that you found our support team helpful. Making your tour booking easy is exactly what we are here for. Thank you for your feedback, Rose. Have a wonderful time on your tour and don't forget to tell us all about it when you get back! Happy Travels, The TourRadar Team

Posted 7 years ago

“Very easy to book great selection of tours at great prices”

Helpful Report

Posted 7 years ago

“TourRadar offered a lot of trips at great prices.”

Helpful Report

Posted 7 years ago

“I was highly impressed by the TourRadar team members I have had contact with - they were professional, thorough when providing all the information I needed, and friendly. I received all the replies within a very short period of time. Highly recommended!!!”

Helpful Report

Posted 7 years ago

Hello Joanna, A big thank you from our whole support team for your kind words. It puts a big smile on our faces to know we've put a smile on yours! We wish you a wonderful trip and keep spreading the TourRadar love! Happy Travels, The TourRadar Team

Posted 7 years ago

“I rang Tour Radar quite late (around 9pm) and booked our tour over the phone. It was an easy process and the representative was very efficient.”

Helpful Report

Posted 7 years ago

“I was disappointed to learn that TourRadar does not provide assistance with obtaining a Russian Visa. I'm on my own for that. Sad”

Helpful Report

Posted 7 years ago

Hi there, Thank you for taking the time to provide us with your constructive feedback. Regarding Visa advice, we recommend our travellers contact their local embassies for the most up to date information about Visas required in these countries. As a tour booking website, TourRadar cannot be an effective and accurate visa authority as this information is regularly being updated and varies for the nationality of one traveller to the next. It is for this reason that we recommend checking your local embassy or consulate's website for the latest up to date information. We'll happily provide you with the trip notes for this tour which may contain some guidance regarding Visa requirements for some nationalities, but in most cases, Visas will remain the responsibility of the individual traveller. We can see that our Customer Support team has been in contact with you regarding what steps are required by your tour operator in order to secure the required Visa for Russia. If you require any further assistance regarding your tour before you leave, our team is available 24/7 via live chat and phone. Best Regards, The TourRadar Team

Posted 7 years ago

“I let you know when l get my revised dates to go on egypt 9 day tour thanks jill”

Helpful Report

Posted 7 years ago

“Easy access to trips but would have liked more clarification on exact pricing from the tour I chose rather than a bundle of add ons with no description of what it was for”

Helpful Report

Posted 7 years ago

Hello Elaine Marie, Thank you for your feedback, we are always eager to hear from our customers and what we can be doing to improve your experience when booking your holiday on TourRadar.com. The list of inclusions and exclusions on any given tour can be viewed on the tour page under the 'What's included' tab. One of our Customer Relations team will be in touch with you shortly in order to identify the source of the issue and to understand how we can improve moving forward. Thanks again for taking the time to share your experience! The TourRadar Team

Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews