TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

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TourRadar 5 star review on 18th December 2024

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TourRadar 5 star review on 17th May 2024

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TourRadar 5 star review on 16th May 2024

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Anonymous

Anonymous // 01/01/2019

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“I had never used TourRadar before, but was pleased with the ease of booking, available tours, descriptions, and clearly confirmed your receipts👍 Would happily use them again, and recommend to F&F. Trusting the upcoming tour will be a success! Anne & Alison (Canada)”

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Posted 7 years ago

Hi Frances Anne, Thank you so much for your great feedback, we are so happy to see that you enjoyed your first booking experience with TourRadar. We have a great referral program available. If you refer someone, you benefit from every booking they make through tourradar.com. If that wasn't great enough, the referred person will also receive a discount once they book their first tour through us. We hope you both have a great upcoming holiday in Scotland. If anything comes up before you leave just let us know as our team is available 24/7 via phone and live chat. Happy Travels! The TourRadar Team

Posted 7 years ago

“efficient, kind.”

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Posted 7 years ago

“By having tours which suited me”

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Posted 7 years ago

“There are many options of tours, and they are very easy to filter according to what is needed for the trip. A good option if you're lazy to research tours. Sure it is more expensive than organising all by yourself, but it is more convenient.”

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Posted 7 years ago

Hello there, Thank you for your feedback. Our mission is exactly as you've mentioned, to make searching and booking tours from all over the globe, as easy and convenient as possible. Tour prices are set by the operators of the tours and in fact, often make your trip more cost-effective than planning it all on your own. Don't forget that group touring offers many additional benefits like door-to-door transport throughout your trip and the service of an experienced tour leader! We hope you have a wonderful tour and thank you for choosing TourRadar. The TourRadar Team

Posted 7 years ago

“Website was very straight forward and easy to use, I was able to tick exactly where I wanted to go which I was unable to do with other websites. very reasonably priced trips.”

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Posted 7 years ago

“Well organized”

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Posted 7 years ago

“Tourradar pretty much doubled the price of the actual tour ~ an absolute rip off. Never gonna use tourradar again”

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Posted 7 years ago

Hello Amandine, Thank you for your feedback. We're sorry to hear you you're disappointed with the price of your tour. To offer some clarity, the tour prices on TourRadar.com are outlined by the operators of each individual tour, not by TourRadar, the booking agent. We've had a look at your booking and can see you had to pay a single supplement on top of the base, or brochure price of your tour. When travelling solo on an independent tour, the fixed costs of the tour need to be covered by just one person, for example, transport, guide services etc. When more people travel together on the same tour, the fixed tour costs are divided among all travellers in the group. In addition, single occupancy accommodation also comes at a higher cost per person, than twin share accommodation which is not uncommon anywhere in the world. As yours was a short trip, the single supplement did, almost equal the base price of the tour which we can understand is not what you'd initially expected. We can see, however, that this additional charge was made clear by the tour operator and accepted by you, the traveller before the booking was confirmed and payment processed. As you agreed to this pricing before the operator confirmed your booking, we can only be lead to believe that you may not have been satisfied with the value of the tour now you've completed your trip. We're sorry to hear this is the case and are more than willing to facilitate additional feedback to your tour operator about your experience on tour with them if you have not already expressed this to them directly. Thank you again for your feedback and enjoy the rest of your travels. Regards, The TourRadar Team

Posted 7 years ago

“After my booking was confirmed and arrived in Rome, I found out that my booking has now been declined for discriminatory reasons. Tour Radar stopped me from going on a confirmed trip because of my country of origin, even though I am a permanent residence in Europe. When I called they gave me a laughable kindergarten excuse which made it more clearer that they discriminate racially.”

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Posted 7 years ago

Hello Levy, Thank you for your review. We’re sorry to hear of the disappointment caused while booking your vacation on our site. We can see in your booking conversation that multiple alternative options were offered to you as a result of this, and trust the alternative options provided to you enabled you to enjoy your trip in Italy. The security of our platform and booking payments is of utmost importance to you, our customers, our partners and our team here at TourRadar. Like any responsible e-commerce company, we have security measures in place in order to protect our customers, tour providers and your personal data & payment information. We regret that your holiday booking was affected by these security checks & measures, but as we have discussed with you at length, the rejection of your booking was by no means based on any form of discrimination, racial or otherwise. We’re sorry to hear that you believe that to be the case. As we have attempted to clarify, your booking was declined as a consequence of standard security verifications and checks that were not met. We’re proud to send travellers from all over the globe to their desired destinations through a safe and secure booking process. We're happy to continue this discussion further with you in your booking conversation if you wish and will continue to welcome you back to TourRadar for any future travel bookings. Kind Regards, Carly

Posted 7 years ago

“The Team was very responsive during the booking period. Thank you for your help in securing accommodation.”

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Posted 7 years ago

“it was easy to book. Later understood tour operator is in Slovenia.This is my first tour. Shall write after the tour.”

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Posted 7 years ago

Hi Palapillai, Thank you for providing us with your feedback. Congrats on booking your first tour, we are very happy that you chose to book through TourRadar! Each tour that you book through our platform will earn you travel credits that you can use towards booking a future trip through us. We hope that you have a wonderful upcoming holiday exploring Croatia. We look forward to hearing about your travels upon your return. If you have any questions before you go, our Customer Support team is available 24/7 via phone and live chat to assist. Best regards, The TourRadar Team

Posted 7 years ago

“Very easy to Navigate.”

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Posted 7 years ago

“This website was extremely easy to use, as well as being very informative. The option to download a brochure is very handy! Booking was easy and the bookings team were in contact within minutes. I am very happy with the process.”

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Posted 7 years ago

“Excellent selection of tours, information easy to find as only interested in small group tours, easy to compare various tours, additional information easy to locate. Chat was great and discounts offered and payment options great as well.”

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Posted 7 years ago

Hi Janine, Thank you for your wonderful feedback, we appreciate it! TourRadar helps make booking tours easy by offering a variety of filters that allow our travellers to find the perfect tour that fits their travel needs. When booking with TourRadar you not only earn travel credits towards a future booking, but we also offer Member Savings to help reduce the tour cost. Either way you will always get the best price when choosing Tourradar. Iceland is such a beautiful country with so much mystery to explore. We hope you have a great upcoming trip and if you need any assistance before you go our live chat function is available 24/7, you can also reach out to us by phone. Best Regards, The TourRadar Team

Posted 7 years ago

“TourRadar tours are very affordable. Booking online was so easy. The description of each tours was focused that helped a lot in deciding which tour to sign up for. Prompt response to questions by operators was another plus.”

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Posted 7 years ago

“Clear explanations of details of the tour”

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Posted 7 years ago

“It is nice to be able to browse lots of different types of tours and to see what is supposed to be their availability (but apparently is, in reality, only an imagined availability) at the same time. It does help with the comparisons, and it is also nice that TourRadar appears to process the funds in USD.”

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Posted 7 years ago

Hi Stephanie, We're glad to hear our site made it easy for you to select and book your tour. Thank you for the positive feedback. Our website displays prices based on your location so you're absolutely right, we accept USD for bookings made in the USA. We definitely understand the importance of having accurate availability displayed on our site. This is why we've worked hard with our partners to offer our customers live availability on most tours. It's not uncommon, however, for tour operators to need to check their own availability when the tour is almost fully booked. The good news is, your date change request has been successful so you can continue planning your trip! Congratulations from the team here at TourRadar and we hope your honeymoon is everything you dream of! Happy Travels, The TourRadar Team

Posted 7 years ago

“Would like option to pay for whole tour at once, and more clarity over use of debit cards, and option to add pre night with booking, and heads up of confirmation waiting time, but rates were good”

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Posted 7 years ago

Hi there, Thank you for sharing your feedback. We're glad we could offer you a great price on your tour and that it was confirmed within just one hour. Many of the tours on our site offer instant confirmation, however, when a tour is in high demand, this is not always possible. You have highlighted some really great suggestions for new features on our site, some of which, we are already working on! Many answers to your questions can also be found in our help centre though we can see our support team were able to answer all of your questions too. Have a great time on your tour! The TourRadar Team

Posted 7 years ago

“Right now I am not ready to say much as I have left twice the same message for Karni (re 10 days in Rajasthan) and I am still waiting for a reply : I cannot complete the confirmation form as I am not planning to buy my travel insurance at this stage since I will only travel in September. I want to know if it is ok? Also I mentioned that I cannot complete the part re the date of issue and expiry of my passport. The dates entered are the wrong ones, surely I need to fix that. Thanks for helping me to solve those little issues.”

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Posted 7 years ago

Hello Monique, Thanks for your feedback. We can see the operator of your booked tour already responded to your questions in your booking conversation thread, which is great! They are located in a different time zone to you which might explain the couple of hours delay. Our support team have also, been in touch to clarify the points regarding your personal details and your question about travel insurance. So, you're all set, Monique! We hope you have a wonderful trip and don't forget our team is available to you 24/7, should you need any further help. Happy Easter! The TourRadar Team

Posted 7 years ago

“They are very accommodating and ensure that all your questions are answered.”

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Posted 7 years ago

“Quick and easy to book! I appreciated the reviews for each tour I was interested in-gave me a better idea of which one to book. I also paid much less than what I would have paid if I booked directly.”

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Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews