TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,877 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,877 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“TourRadar was a very easy to navigate site, that enabled me to research all tours and itinerary's. I was able to compare tours and research operators and choose the perfect tour for me. It was great to be able to see the costs, destinations and inclusions for each tour. It was simple to reserve and book the tour. THANK YOU”

Helpful Report

Posted 8 years ago

Hello Simon, You're welcome! And Thank You for your positive feedback! We're glad our website helped you to find the perfect tour. We have no doubt you'll have a great time on tour and look forward to hearing all about it when you get back! Happy Travels! The TourRadar Team

Posted 8 years ago

“the details of the tour are acceptable though I did not get any answer from the tour operators about the tour and the fact that the hotels are mentioned but the alternatives are not mentioned. Hoping they will be up to the standard”

Helpful Report

Posted 8 years ago

“The combination of everything, easy to use, a lot of tours to choose from...”

Helpful Report

Posted 8 years ago

“The tour is what I was looking for. However, I am having a problem with the website. I cannot figure out how to set up an account.”

Helpful Report

Posted 8 years ago

Hi there, Thank you for your review. It's great to hear you were able to book the tour you're looking for on TourRadar.com! Setting up your account is easy. Your account is created automatically as your booking is confirmed. You simply need to click on the icon in the top right corner of our homepage and select 'Sign Up' which allows you to access your account and set your password. If you need any assistance, please get in touch! Happy Travels! The TourRadar Team

Posted 8 years ago

“Easy, fast, reasonable package tours.”

Helpful Report

Posted 8 years ago

“Dear Touradar, It is with some apprehension I write tis review of your initial application process for my trek with your company . Over the past ten years I have trekked all over the world with at least six different trekking companies. I have never experienced such frustration as I have experienced with your website ,your service ,and your lack of clarity regarding my application . Over a period of over six weeks ,I have been inundated with confusing emails with a different range of information and fee structures . I have been given at least three financial quotes for the same trek. And finally have had to write and copy ,emails from your office to inform your office of the quote I accepted . It was obvious to me that your data management system ,and office staff ,did not have all the information I had been asked to provide . Finally I received s telephone call from your office trying to “explain “ to me why I was not correct ,when I had already sent two emails quoting your price back to me a month earlier . I am is some trepidation about actually taking this trek with your company ,especially following the wonderful experiences I have had with other trekking companies in Switzerland,England ,France ,South Africa, Australia,New Guinea ,and ,Canada. While the young people in your office have been pleasant ,and tried to respond to my requests for clarification,they obviously were nit in command of all the information about my emails ,or requests for clarification . I await your response with interest . Bruce Shortland-Jones”

Helpful Report

Posted 8 years ago

Hello Bruce, Thank you for your feedback. We regret to hear about your frustrating experience booking your tour and hope that the exclusive saving we have offered you, as a result, compensates at least in part for the confusion. As per your request, a senior team member has tried a couple of times, to reach out to you by phone but has been unsuccessful. We'd also like to assure you, that the tour you have chosen is operated by G Adventures, a TourRadar partner and a world leader in adventure touring, who have decades of experience. You've made an excellent choice and we have no doubt, your tour will live up to your previous trekking experiences. TourRadar is a marketplace, where you can search and book the perfect tour. As your booking agent, we remain here for you, should there be anything further we can assist you with before you set off with G Adventures and welcome any further feedback you'd like to share. Kind Regards, The TourRadar Team

Posted 8 years ago

“Easy to navigate website”

Helpful Report

Posted 8 years ago

“Misleading. Confusing. Dishonorable. I booked a black Friday deal expecting a discount on the listed price. There wasno additional discount and the price was not lower than previously listed pricealthough you said the price was an already disoucnted price. After booking, I kept getting emails from you about completing booking of my tour. This was confusing because I thought I had already booked - i'd already been charged....had I not completed the process? This was also a problem because the price in some of the emails was less than I paid on the BF deal! You would not honor the lower price. I will not be checking your website again.”

Helpful Report

Posted 8 years ago

Hi Pamela, Thank you for your feedback. We hope you enjoyed your time in New Zealand. We have reviewed your booking and can confirm that you did receive a discount on your tour from our Black Friday sale that was ongoing during the time you confirmed your tour. This discount provided you with a lower price than provided by the tour operator directly. When booking through TourRadar you will always receive the best price available whether it's through our Member Savings or any ongoing promotion we have running. The email you received were reminders to complete important traveller information, that would be needed in order for the tour operator to complete your booking. Our team Customer Support team is available 24/7 by phone and live chat to help clarify any misunderstandings about emails or notifications we send you as part of the booking process. We can assure you, however, that everything was in order with your booking and sincerely apologise for the confusion during your booking process. Kind Regards, The TourRadar Team

Posted 8 years ago

“Fast response for any online inquiries. Tour price is cheaper than others BUT I hope tour guides are knowledgeable and itineraries/trips are WELL ORGANIZE. Suggestion: 50 people per bus is too much. I hope you can cut it down to 35 or 40 ( oh well, I think that's why it is cheaper😁”

Helpful Report

Posted 8 years ago

“Booking my next Tour was easy, with very fast response rate to my questions. I would recommend to my friends.”

Helpful Report

Posted 8 years ago

“Flexible and many available date, reasonable price and meeting the most demand tours - I was able to find THE tour that I was looking for!”

Helpful Report

Posted 8 years ago

“Very clear write-ups and instructions. Haven't called anyone for anything.”

Helpful Report

Posted 8 years ago

“was looking for a specific date for escorted tour and tour has ticked all important criteria. only that they should have included our flight from our country too. Any way it was not a difficult to book the flight as the tour itinerary. Looking forward to enjoy tour with the escorted guide.”

Helpful Report

Posted 8 years ago

“Web site was very easy to use and had no problems booking our trip”

Helpful Report

Posted 8 years ago

“The information was clear and easy to navigate and compare. The selection of tours across companies is great. I only wish that some extra information about the tours was provided before booking, rather than sent to me afterwards.”

Helpful Report

Posted 8 years ago

“No one replies to my email”

Helpful Report

Posted 8 years ago

Hi there, We're sorry to hear you had not received a response to your question from the operator of your tour. We can see, however, that the operator has answered your question this morning as soon as they got into the office. We hope you have a wonderful time on your tour! If you have any further questions, we'll be happy to help! Kind Regards, The TourRadar Team

Posted 8 years ago

“The process of booking a trip. contacting TourRadar and contacting the vendor who provides the tour was very easy. It was also very easy to look up the different details of the tours, including price, dates, departing and arriving cities of the tour, and the itinerary. I will definitely use TourRadar again.”

Helpful Report

Posted 8 years ago

“Touradar responded relatively quickly to my inquiries via email and were easily reachable by phone. Staff were knowledgeable and I feel confident that we booked the right tour for us.”

Helpful Report

Posted 8 years ago

“The website wouldn't accept my booking. Tried live chat to contact tourradar but no answer except gmail saying thanks for using chat. Had to ring, on hold for 20 minutes then was on the phone for half an hour as discount was not correctly applied, then single supplement not added. Was assured all was ok. Next day tour operator emailed me saying i needed to pay a single supplement. Rung tourradar & was on hold for over 10 minutes, hopefully all fixed now but does not make me have any confidence in thier abilities.”

Helpful Report

Posted 8 years ago

Hello! Thank you for your feedback. You've booked a wonderful tour to Italy with a local operator who has years of experience. We have no doubt you will have a wonderful time with them on tour! We're sorry to hear you've had troubles reaching our support team. We can see we missed you on one of your online chats while you were trying to book your tour, but unfortunately, there was a typo in your email address so we were unable to reach out or follow up with you. The message sent to confirm you accept the single supplement was indeed sent in error and we apologise for this as we can see you had already accepted this charge. We can assure you, however, that everything is in order with your booking and sincerely apologise for the confusion during your booking process. We look forward to offering you a better experience moving forward! Kind Regards, The TourRadar Team