TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

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TourRadar 5 star review on 18th December 2024

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“I was able to book a tour and the response was great”

Helpful Report

Posted 8 years ago

“I really enjoyed browsing through an impressively vast selection of tours on Tourradar (which was delightful) & ended up booking an acceptable tour In Turkey. However, what I DID NOT ENJOY was the sneaky way of how the true cost of the tour came to my attention. The tour was advertised as being on promotion (which was around 50%). Naturally, it attracted my attention and having found the tour to have the itinerary that I fancy and the price to be quite alluring, I booked it. However, it turned out that the price advertised on promotion was EXCLUDING the amount that was due to be paid in cash on the first day of the tour (so, basically, there was no promotion at all, the tour ended up costing more than the INITIAL price advertised). The explanation provided was that it was a special scheme by the agency to help travellers pay the total amount not all at once, but in two instalments &, thus, helped to alleviate the burden of having to pay it all at once (which a noble cause, really), but the way it was presented still doesn't sit well with me at all. Naturally, a fair morale of this story could be: READ THE SMALL PRINT, but I would have expected more from Tourradat than sneaky ways of luring customers into booking tours that cost more than advertised. If I may, I wish there was more transparency in the process and if the intention is truly noble: why could it not have been presented in a cost breakdown overview rather than trying to pose as an extremely attractive price reduction?”

Helpful Report

Posted 8 years ago

Hi Alena, Thank you for providing us with your constructive feedback. TourRadar outlines all pricing required for the tour package, prior to you process payment through our platform. This information can be found on our 'Book Now Page' and would illustrate any operator specific discounts and local payments required for the tour. You are correct, your chosen tour is currently on sale by the tour operator, however, the local payment would be on top of the tour price. Even without the tour being on sale, this would not affect the local payment. These local payments are set by the tour operator and go towards other services such as meals, entry fees, tips, personal expenses for example. We have looked into your booking and can see that the Tour Operator has been in contact with you to address your concerns and we are happy to see that your concerns have been resolved. Our Customer Support team is available 24/7 by phone or live chat if any clarification on tour costs are needed before booking. Have a wonderful upcoming holiday in Turkey and please let us know if there is anything else we can do before then. Kinds Regards, The TourRadar Team

Posted 8 years ago

“Website froze when I was making booking, but asked for one of your agent to phone me, she was very helpful and completed the booking.”

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Posted 8 years ago

“Good site good tour”

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Posted 8 years ago

“Friendly and help staff and speedy service. Would recommend and use again. Regards Cathy Thorley-Andreassen”

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Posted 8 years ago

“1. How your radar kept track that I was interested on a particular trip and I got both a reminder and a notice that the trip was being discounted. 2. I enjoyed the after sale experience with the internal chat tool. Felt personalized.”

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Posted 8 years ago

“The service and the provision of information has been excellent. Their contact staff have replied very quickly.”

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Posted 8 years ago

“The website is excellent, i´ve booked 4 tours so far and 2 others from relatives,we´re please with the results and the atention.”

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Posted 8 years ago

Hi Mercedes, We are very happy to see that TourRadar has continued to surpass expectations and that you continue to choose us when making your holiday plans. Have a wonderful upcoming trip exploring the West Coast and look forward to making your travel dreams come true once again! Happy Travels! The TourRadar Team

Posted 8 years ago

“Excellent and helpful staff”

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Posted 8 years ago

“Selections of the places we are to visit.”

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Posted 8 years ago

“I made a mistake on my booking and they fixed it quickly for me, looking forward to our tour”

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Posted 8 years ago

“March madness sale saved us money vs other providers of same tour”

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Posted 8 years ago

“There was a problem with a tour operator, but the TourRadar was very helpful and kept me updated. Much appreciated.”

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Posted 8 years ago

Hi Ann, We are happy to see that the TourRadar Customer Support team was able to resolve any issues for you and kept you informed along the way. Ensuring we are here when our travelers need us is another reason we offer 24/7 customer support via phone and live chat. Have a wonderful upcoming trip and please let us know if there is anything else we can help with before you go. Happy Travels! The TourRadar Team

Posted 8 years ago

“responsive and simple booking and good price”

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Posted 8 years ago

“so easy to book and understand”

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Posted 8 years ago

“Customer Service was very helpful with any questions I had and replied within 24 hours. They helped me with booking my tour and answered any questions or concerns I had about the tour. Now, the only problem I had was that I could not book online for a tour of more than 3 people in a party. I had to deal with customer service in order to be able to book it.”

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Posted 8 years ago

Hi Maritza, Thank you for providing your constructive feedback. Travelers have the option to create a booking for multiple people by adjusting the traveler numbers on the tours 'Book Now' page. We are happy to see that our Sales team was able to assist over the phone and ensure your travel party was able to secure space on this great trip. Have a great time on your upcoming trip and if you have any other questions, we are always happy to help. Happy Travels! The TourRadar Team

Posted 8 years ago

“People answered emails fast to answer questions! Easy set up.”

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Posted 8 years ago

“Originally had a concern about trip insurance requirements, but customer service rep Aleks helped with resolution. Thank you.”

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Posted 8 years ago

Hello Joseph, Thank you for your feedback. We are very happy to see that our Customer Support team was able to address your concerns and move toward a swift resolution. We hope that you have a wonderful time exploring Iceland on your upcoming holiday. If there is anything we can help with in the meantime, please do get in touch. Happy Travels! The TourRadar Team

Posted 8 years ago

“I found the site easy to navigate. The tours are great. Payment was easy. I cant wait to go!”

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Posted 8 years ago

Hi Louise! Making your booking process easy is exactly what we are here for and we're delighted you've chosen TourRadar for just this reason! Our customer's feedback is essential to our success so we really appreciate you taking the time to let us know about your personal experience. Your trip is a great pick and we have no doubt you'll have the experience of a lifetime in the Emerald Isle! Happy Travels! The TourRadar Team

Posted 8 years ago

“Good deal found”

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Posted 8 years ago

TourRadar is rated 4.5 based on 6,811 reviews