TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“Tour radar took the intimidation out of searching for international travel options! It was so simple to compare tours and choose the best one for my trip.”

Helpful Report

Posted 8 years ago

“The website is easy to use, I did put in a request for a trip but it came back as unconfirmed and tour radar contacted me to offer alternative trips which I appreciated. I then put in a request for another trip and it was confirmed, so happy days we are off to Albania. Feels safe and secure authorising payment through PayPal.”

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Posted 8 years ago

“Web super easy to use. Lots of options. Customer service great and always available. Fast and service available. 2 things that can be improved: 1. When searching for last minute deals would be great to be able to sort by date of departure. 2. Once trip is booked its not clear if the contact should be made with TourRadar or the actual touroperator. Once I got my confirmation I didnt get replies to my inquiries from TourRadar.”

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Posted 8 years ago

Hi Marta, thank you so much for your lovely feedback and suggestions. We are always looking for new and improved ways to help our customers better. Depending on the tour operator, your communication with them may be different. Either way, TourRadar is always available to assist you with your booking. We have reviewed your booking and can see that our Customer Support team has been in contact with you regarding your questions, within 24 hours. We are aware of some delays in response time to our clients and are working hard to reduce this waiting period. We sincerely regret keeping you waiting and thank you for your patience while we continue to optimize this element of our service for you. Cheers, TourRadar Team

Posted 8 years ago

“Easy to navigate and good communication. Also offer good discounts.”

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Posted 8 years ago

“Many years ago I traveled around the world as a student with very little money, but a huge sense of adventure. I am now retired and looking for a company that travels close to the culture they are traveling through...and I found TourRadar. The website was easy to use, correspondence was timely, and as a solo female, I look forward to taking my first trip with this company on their Eastern Europe Adventure Tour from Moscow to Istanbul!”

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Posted 8 years ago

“Helpful and responded to our booking very quickly.”

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Posted 8 years ago

“prompt communication. But perhaps put return dates on trips. is confusing... I did email wild and happy too but did not get a reply for my 2nd email so booked with you. was confused if you were another company completely or a booking agent.”

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Posted 8 years ago

Hi! Thank you for your feedback, we are really happy to see that you chose to book through TourRadar. We work with over 500 different tour operators worldwide, such as Wild N' Happy Tours, to bring you the biggest selection of scheduled, multi-city group tours available at the best prices. Each tour we offer has a dedicated tour details page where you can browse the details of the itinerary, the tour inclusions, as well as the available start and end dates and their corresponding prices. We hope you have a wonderful time in Ireland and if you any questions our team of Travel Experts is always available by phone and live chat. Cheers, TourRadar Team

Posted 8 years ago

“I have to say the any thing I needed to change this was done and the replys were so,fast what a great company”

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Posted 8 years ago

“Easy to book, agent was very helpful.”

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Posted 8 years ago

“Very easy to book and discuss your itinerary return conversations are responded to very quickly”

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Posted 8 years ago

“Minor issue with receiving confirmation of booking but was all sorted by staff once contact was made”

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Posted 8 years ago

Hi Scott, Thank you for your feedback. We have reviewed your booking and can see that the tour was confirmed by the Tour Operator the same day your booking request was submitted. I am glad to see that our team at TourRadar has been in contact with you to go over your booking details and re-sent you the confirmation email to ensure you have this information. We are aware of a delay for our callers at certain times of the day and are working hard to reduce this waiting period. Off-peak times often allow for a faster connection time, should you be able to call in the evening. We sincerely regret keeping you waiting and thank you for your patience while we continue to optimize this element of our service for you. Cheers, TourRadar Team

Posted 8 years ago

“The website was easy to navigate and booking was easy.”

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Posted 8 years ago

“Easy site to navigate and see itinerary. Quick response to booking and questions, they checked my settings to make sure it was correct. Quick to confirm place on trip.”

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Posted 8 years ago

“Every step was easy to use/follow. My questions were answered to my satisfaction. I would certainly book through TourRadar in the future. I hope that my tour is even as close to this good.”

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Posted 8 years ago

“I had an issue paying for my trip due to a miscommunication about what prices were optional and which were mandatory. TourRadar's customer service worked with myself and the tour company to come to a solution, arranging for either a complete refund or a modified agreement. TourRadar's staff called me personally to discuss the issue and worked with the tour company to ensure that there would be no issues with changing the arrangements. Happily, everything worked out and there was no issue in the end. I was very satisfied with the customer service I received, and strongly recommend TourRadar.”

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Posted 8 years ago

Hi Brand, Thank you for your review and for your constructive feedback. Regarding 'fees for solo travellers', this is also only applicable to some tours, but we completely understand it can be disappointing if you hadn't budgeted for it. Single supplements are made mandatory by the tour operators, not TourRadar. They are usually for tours where there is no-one else to share with (ie: independent or small group tours) or in cases where the tour is a premium product and sharing with a stranger is not something the operator's brand wants to offer. Having said that, there is good news too - TourRadar offers a vast range of tours operated by companies who are more than happy to pair solo travellers with another person of the same gender. This information is displayed on our dedicated tour detail pages under 'inclusions', however, if you're ever unsure, simply get in touch and we'll be happy to help look into alternate tour options that suit your travel dates! We hope you have a wonderful time on tour and thanks again for choosing TourRadar. The TourRadar Team

Posted 8 years ago

“Easy to book + Great communications”

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Posted 8 years ago

“Booking was easy. I called twice before booking re: had questions about the tour. The agent was very helpful. The waiting time on the phone was short.”

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Posted 8 years ago

“Found what I wanted fast.”

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Posted 8 years ago

“I have not gone on my trip to New Zealand yet but so far, booking my NOrth Island Adventure tour through Tour Radar has been great! I get quick responses from the operators to answer all my questions and concerns. The website is easy to navigate through and friendly service. Happy to write more when I return from my trip!”

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Posted 8 years ago

“We found an interesting tour”

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Posted 8 years ago

TourRadar is rated 4.5 based on 6,811 reviews