TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,813 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,813 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

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Anonymous

Anonymous // 01/01/2019

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“TourRadar was recommended to me by a friend, and I have found them fantastic. From tour discounts, to answering my long lists of questions and arranging by airport transfers, they have been great. So responsive and eager to help. I would definitely recommend them to my friends.”

Helpful Report

Posted 9 years ago

Hey Nicola We're so thrilled to hear you enjoyed your TourRadar booking experience! Go give your friend a high five from us as thanks for spreading the word - and should you need anything else for your booking we are here to help. Kind Regards Carly

Posted 9 years ago

“At first I was a bit disappointed with the booking agency, since a day after I had booked my tour the price of my tour went down by 15%. in fact it would have been cheaper for me to cancel my booking, lose the deposit and then rebook again. After voicing my disappointment I was very pleased with the service I had received, specially from Alanna. She escalated the matter to the tour operator and they then provided me with the same discount. Alanna was very quick to get back to my messages and really provided me with a great service. She gave me the feeling like she cared about my frustrations and wanted me to have a good experience.”

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Posted 9 years ago

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Posted 9 years ago

Hey Nicole We always appreciate hearing about our team going the extra mile to help you out and Alanna certainly does love supporting all travellers in getting the best possible price. Thank you for sharing your feedback and we will be sure to pass it along to Alanna and the team! We hope you are looking forward to your holiday! Kind Regards Carly

Posted 9 years ago

“Answers to my questions came within reasonable time, the agent was knowledgeable and helpful. It left me with a good impression of TourRadar, I look forward to traveling with them”

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Posted 9 years ago

Helene we are so happy to hear you enjoyed your booking experience - I'm sure your tour is going to be fantastic, we appreciate you using TourRadar to book! Thanks Carly

Posted 9 years ago

“Above and beyond customer service. Very quick response to any questions you may have.”

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Posted 9 years ago

“Tourradar made it very easy and provided good clarity whilst I recently booked our Canyons and Indian Lands Tour. The team member that came online to chat was helpful and quick to deal with my query. When she wasn't immediately certain, she checked and was back to me promptly and provided me more information to put my mind at rest. After booking when I wasn't entirely happy with the receipt, another team member was very quick to provide me with a more comprehensive receipt for my peace of mind. I would happily recommend this company.”

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Posted 9 years ago

“Staff have been very friendly, helpful and have responded quickly.”

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Posted 9 years ago

“Great tour company to book with. Excellent service, great prices and a pleasure to deal with!”

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Posted 9 years ago

“What a company Very good sorted out holiday very quick and with discount A1”

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Posted 9 years ago

Hey David, thank you for letting us know, we are glad to have been of help! Thanks Carly

Posted 9 years ago

“Your people were great, the website was easy to understand and your personnel were quick to answer my questions and very helpful. I would use TourRader again.”

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Posted 9 years ago

Lloyd, thank you. Our support team & developers would no doubt agree with me when I say - this is what we always hope to hear from our travellers! Thank you so much for your positive feedback, we'll be sharing this with the team and look forward to continuing to assist in your travel planning when you use TourRadar again :) Kind Regards Carly

Posted 9 years ago

“I was hesitant at first booking through an agent rather than the tour company themselves. However, tour radar have far exceeded my expectations and have been great to work with.”

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Posted 9 years ago

Theo thank you so much for your honest feedback! Our team works hard to ensure we exceed expectations, so they will be thrilled to read this review. We look forward to continuing to assist you with organising your trip and thank you very much for letting us know about your booking experience. Kind Regards Carly

Posted 9 years ago

“The team at TourRadar have been fantastic. This is my second solo trip, but the first was booked through a travel agency. This time around, I have saved heaps and got a better deal and TR has been available 24/7 to answer any questions. They sorted all aspects of the tour for me so I had time to sort my flights and other details. A welcome relief! :)”

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Posted 9 years ago

Lisa, you are so very welcome, we're thrilled to hear about your positive booking experience! We'll be sure to pass along your lovely feedback to the whole team and wish you an absolutely wonderful trip :) Kind Regards Carly

Posted 9 years ago

“Tour Radar team is great and super responsive. The only issue I faced - and quite a big one to be honest - is that I never received my tour documents before my trip! I had to contact both Tour Radar and Contiki (contiki twice) a few days before my trip to ask for information - itinerary, hotels, anything...”

Helpful Report

Posted 9 years ago

Hi Meher thank you for your lovely and honest feedback. I can see your tour documents were emailed much later than normal (though they were indeed sent on 30th June). For this, we can only apologise and hope it did not impact your trip dramatically - we are always striving for excellence in serving our customers and it's disappointing to see we missed the mark here for you. I do hope for your next big adventure we will have the opportunity to turnaround this negative and make your next booking seamless! I really appreciate you bringing this to our attention, we will be investigating how this error occurred, and hope you were able to enjoy your Contiki trip. Kind Regards Carly

Posted 9 years ago

“Great service, and nice and helpful support team!”

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Posted 9 years ago

“We learned about TourRadar by doing a simple Google search and were very surprised by the variation of tours available for all budgets etc. we are also more than happy with the prompt replies to any queries we have. All in all a very pleasant experience.”

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Posted 9 years ago

“Everybody was very helpful. Thank you.”

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Posted 9 years ago

“Customer service were available and could answer my questions efficiently and quickly. They were able to provide feedback within a few hours and make reservation within 24 hrs. I am happy with the service.”

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Posted 9 years ago

Hey Paula, thank you for your kind words, we're thrilled to hear that you enjoyed your booking experience and look forward to assisting in your holiday planning. Kind Regards Carly

Posted 9 years ago

“Great Job! I like their service!”

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Posted 9 years ago

Thank you so much! We like your style and appreciate your lovely feedback :) Thanks Carly

Posted 9 years ago

“I found help with online booking and advice on holiday choice very helpful”

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Posted 9 years ago

Thank you Linda! We're always glad to hear about a positive experience in booking your trip. Appreciate you taking the time to leave a review. Thanks Carly

Posted 9 years ago

“I am rather concerned that as yet I have had no information sent to me regarding hotels and meeting places from the Company conducting the tour that I have paid the deposit for. Please let me know when I can expect to hear from them. Later report. I received a phone call within a very short time with answers to my queries. I commend Touradar for their prompt action which set my mind at rest.”

Helpful Report

Posted 9 years ago

Hi Shirley We can see that Kelly has spoken to you and advised that all travel docs and detailed information is released 4-6 weeks prior to departure. I do hope this has answered your questions and concerns and if you need anything else at all we are available via phone or your booking conversation to clarify. Kind Regards Carly

Posted 9 years ago

TourRadar is rated 4.5 based on 6,813 reviews