TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,813 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,813 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“Thank you. We appreciate it.”

Helpful Report

Posted 9 years ago

“Only two weeks after booking a tour, the price dropped massively by £150. TourRadar refused to match the price or offer a better deal to a loyal customer. Disgrace!!”

Helpful Report

Posted 9 years ago

Hey Anil We do apologise for the initial issues regarding the last-minute sale Intrepid placed on your particular tour, however we do trust that the travel credits we offered in compensation are sufficient for you and that you are now looking forward to your upcoming trip! We will always do our best to offer the lowest possible price and particularly to reward our loyal customers like yourself. Thank you for your continued support and we hope you have a fantastic tour. Kind Regards Carly

Posted 9 years ago

“I booked a tour through Tour Radar and had no problems or complaints. The customer service was great. The only thing I would say is that I got offered the Tour Radar app, however, everyone else on my tour got offered the G Adventures app before they set off. We all agreed it would have been nice to have got in touch with each other prior to the tour, however, as they didn't know about this app (as they didn't book through Tour Radar) and I didn't know about the G Advetnures one, we weren't able to. It might be nice to offer both to all bookings to ensure there are ways to communicate. Thanks!”

Helpful Report

Posted 9 years ago

“I liked Tour Radar for its customer service initially but then there were differences from one person to another about what they tell you about their policies. There is no accountability of information given by representative. It is very easy for them to say, oh, that person gave you wrong information. I am an experienced traveller, have motivated many to travel so if some one ask me for Tour Radar it would be, yes, make a reservation with lot of caution because what they tell you can change by next person you talk to within Tour Radar.”

Helpful Report

Posted 9 years ago

Hi Leena Thank you so much for your feedback, we really appreciate your honesty and know that your booking had a few complexities! We've done everything we can to resolve this for you and hope that the refund you received and our service for the remainder of time before your trip will meet your expectations. We will be taking this on board and discussing with our teams to ensure that all future bookings with TourRadar will be seamless. Kind Regards TourRadar

Posted 9 years ago

“The best in the business! Quite prompt, supportive and has extensive tours and offers to to suit everyone. Cheers to you TourRadar!!”

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Posted 9 years ago

Cheers right back at ya Milry! Thank you for your support and enthusiasm we're always thrilled to hear about our travellers having a great time booking their trip. Thanks Carly

Posted 9 years ago

“I have not been on the cruise, but pleased to have a booking. The offer on the internet was for a cost of $4373. This is some way from the price we have paid $6719.72 ea. According to the company on questioning, there is no berth at this price which is missrepresentation I am concerned with travelling so low in the cruise boat with very little natural light, but am reluctant to pay more. Staff were available at all hours which was helpful. Gina Evans”

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Posted 9 years ago

“So far (pre tour) I have had a wonderful experience with tour radar. Very professional, willing to help and quick to assist. Thank you for all of your assistance!”

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Posted 9 years ago

You're more than welcome Anika and thank you for such lovely words, we really appreciate it. I'll be sure to let the team know you had such a great experience! Thanks again Carly

Posted 9 years ago

“My husband and I had planned on taking the mayan discovery this December, and seats were filling up quickly. We called tourradar to ask if they could hold our seats a little longer than normal, and they sorted everything out for us. The customer service reps we dealt with were courteous and professional, and it was a pleasure to work with them. Tourradar gets 5 stars in my books!”

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Posted 9 years ago

“Fantastic service. I spoke to Alexandra and I must say that I admire what she did to us. We booked our trip with gap adventures first but discovered that same trip is 100 euro cheaper on TourRadar. Alexandra went extra mile and contacted GA, helped us cancel and book again. Great support. We received very professional service with very pleasant personal approach and humour. Thank you. Definitely booking our next trip through TourRadar.”

Helpful Report

Posted 9 years ago

Hey Piotr, thank you for sharing your wonderful booking experience and kind words. We think Aleksandra is pretty awesome at what she does too! We'll be sure to pass along your fab feedback and look forward to assisting you with the rest of the trip planning. Kind Regards Carly

Posted 9 years ago

“Our experience so far with Tour radar has been a very good one. They answered all our questions quickly and effectively ;) ????”

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Posted 9 years ago

Glad to hear it Julia! We will most definitely keep it up for you :) Thanks Carly

Posted 9 years ago

“Very prompt with confirmation.”

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Posted 9 years ago

Thanks Kevin!

Posted 9 years ago

“Best time ever. They showed us a beautiful time and beautiful scotland. More than I could ever expect. Highly recommend this tour.”

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Posted 9 years ago

“I haven't even gone on my trip yet and tour radar has made planning my trip so much easier. You can message any time with any questions about your trip and they answer back with helpful tips and tricks in just minutes.”

Helpful Report

Posted 9 years ago

Hey Kristina we're glad to hear it - our team does their best to give you as much prep as possible, so thank you for sharing your lovely feedback! Thanks Carly

Posted 9 years ago

“The initial booking went well this is my first trip with this company. I looking forward to good follow through also”

Helpful Report

Posted 9 years ago

“The customer service is very helpful however the website is not. I requested various brochures to make comparisons between itineraries and they did not arrive in my inbox. There are mistakes in the descriptions of trips eg. days are not labelled correctly. The search from the front page is quite frustrating as it seems to give a list of things like 'top ten trips' - as this can only be based on opinion it is not helpful. I searched for a similar trip a few times and found that the one I had been most interested in no longer showed up. Luckily I has copied the URL so was able to go back to it but a potential new viewer would have missed out on trips with the correct criteria. As a teacher dates are my most important criteria and I found that sometimes the criteria I set was not applied. I do not suggest you share this with customers but instead share it with your web developer.”

Helpful Report

Posted 9 years ago

Jacqueline thank you so much for your honest and thorough feedback. We will most definitely pass this along to our web developers to work on improving your experience. These details really help us to pinpoint where we can improve so thank you for being so specific - it's thanks to people like you that we are able to keep on getting improving! We do hope that from here on out your booking experience will be top notch. Thanks Carly

Posted 9 years ago

“Staff very informative and happy to answer any questions available. Confirmation emails received within seconds of bookings or holdings, very easy and clear on the processes individual made to book or pay. Got the Europe explorer 18 day tour run by Expate Explore and had to pay less than the actual company offered. Great result. Would definitely recommend.”

Helpful Report

Posted 9 years ago

Great to hear you enjoyed your booking experience Micheal! I'm sure you will have a brilliant time on the Europe Explorer and we're very happy that you had such a swift experience booking with TourRadar. Thanks Carly

Posted 9 years ago

“Booking my Intrepid tour via TourRadar was such a breeze! Despite the fact that everything was done online, I still felt as though everything was being taken care of for me. Anthea was an absolute pleasure to deal with - super friendly and professional throughout. Highly recommended!”

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Posted 9 years ago

Wow Yvette thank you so much! We think Anthea is pretty ace at what she does too, you're definitely in safe hands. We really appreciate your recommendation and look forward to assisting in the rest of your booking. Kind Regards Carly

Posted 9 years ago

“The service was excellent”

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Posted 9 years ago

Thank you Monica! You're pretty excellent yourself :)

Posted 9 years ago

“Very helpful letting us know what hotel we would be picked up at. As we are from Australia. It gives us time to rest before our travels. Looking forward to next May.”

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Posted 9 years ago

Thank you Mary Jane, our guys in the support team are always happy to help - and you're going to have an amazing time in May! Thanks Carly

Posted 9 years ago

“super quick to respond, always available for questions, lots of tour options and they helped me decide which trip would be best for me! I also saved money booking thru this site rather than if I had booked directly with the tour group”

Helpful Report

Posted 9 years ago

Thank you Kathryn, we're always thrilled to hear when travellers find the perfect trip! We appreciate your kind words and hope you are looking forward to the tour. Kind Regards Carly

Posted 9 years ago

TourRadar is rated 4.5 based on 6,813 reviews