TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“Straight forward booking process, quick response time for questions”

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Posted 8 years ago

“Very Easy! When I called to ask questions the customer service was really good and they were very helpful.”

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Posted 8 years ago

“i just booked a tour trip of England, Wales, Ireland and a wee bit of Scotland and can hardly wait to go. Tour Radar's website is easy to use, offers many options and I feel we have the right trip for us. We had questions so I sent a message listing them and received a response from Courtney within 2 hours with all questions answered! They kindly reminded me I could use the website messaging or chat online for questions that are not urgent or call them directly for things that needed a quick response. It is also good to remember you may not always communicate with the same company rep due to scheduling and they work out of multiple locations. When I voiced a concern about something I received a personal phone call from a very helpful and courteous customer service rep. Can't wait to take our trip, I will get back to you with a review in July! Thank you Tour Radar 😊”

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Posted 8 years ago

Hello Linda, Thank you for your positive feedback! You're absolutely correct, we are available 24/7 via phone or online chat and do not assign one Travel Expert to your booking unless specifically requested by you, the customer. This way we can work as a team, around the clock to handle your booking as efficiently as possible so you can get on with preparing for your holiday. We're super excited to read your tour review upon your return and wish you always, Happy Travels! Regards, The TourRadar Team

Posted 8 years ago

“Easy to use, cheaper rates than going to the source of the tour. so far so good. although I couldn't see the option to pay only a deposit when I booked.”

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Posted 8 years ago

Hello Jaleesa, Thank you for your review, we're glad you've enjoyed your experience with TourRadar so far. Allow me to offer an explanation regarding your comment about deposit payments. For most tours, the booking amount must be paid in full, some 45-60 days before the tour departs. This payment period varies from one tour to the next and is dictated by the tour operator of your selected tour. If you make a last minute booking, that is, after the date the final payment is due, then, unfortunately, there will not be an option to book with only a deposit. We hope this information is helpful for you and any future travel plans you have! The TourRadar Team

Posted 8 years ago

“Very helpful staff. Clear and easy to read website”

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Posted 8 years ago

“I would definitely recommend TourRadar. Their site was easy to use and their response was immediate. They had me booked and sorted in no time. I was so surprised that things could happen that quickly.”

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Posted 8 years ago

“After researching lots, with no success, TourRadar had exactly what we wanted”

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Posted 8 years ago

“Very long phone call received after I could not access correspondence in my Hotmail account(I am still baffled as to why this was). Your agent very patiently waited until I could accesse gmail and checked I did receive further messages. Explained how booking was progressing, method of payment etc. Well done.”

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Posted 8 years ago

“Easy booking. Great communication throughout. Very prompt and responsive. I would definitely book another tour with TourRadar.”

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Posted 8 years ago

“Prompt phone calls to answer my question and reassuring me.”

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Posted 8 years ago

“Was easy to use with a great selection at discounted prices”

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Posted 8 years ago

“I booked a holiday with Tour Radar which included a river cruise that had a range of cabin options and selected the only zero cost cabin option available. Tour radar then proceeded increased the tour cost $2300 per person fort hat cabin selection. Despite twice daily communication I could not get through their staff that I was not interested in the higher priced cabin. By the time the message did get through all of the low cost cabins were sold and the cheapest cabin available was an extra $795 per person. Ended up booking the tour only to be advised that I would also have to pay an additional deposit payment in 2 months time which was not previously communicated. I book all my holiday travel on line and have done so for many years. This was without question the worst booking experience I've ever had. At the end of the day I would have ben better of booking direct with the tour company directly , the discounts offered on Tour radar looked attractive but by the time my booking was made it cost me far more to book this way than what I would have spent had I booked direct. Booking direct would have also save me days of ongoing aggravation trying to communicate with their agents.”

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Posted 8 years ago

Hello Donald, Thank you for your feedback. We certainly are very disappointed to hear about your negative experience and sincerely regret the various issues you've had while booking your holiday. While we work very hard to ensure the accuracy of the pricing and availability on our site, unfortunately, in this case, we identified an error which affected only the departure you had booked. The issue was consequently fixed as a matter of urgency. Regarding the communication problems that followed, we sincerely apologise for the disappointment this has caused you. A member of our management has already contacted you directly to see if we can move toward a resolution. Sincerely, Leona

Posted 8 years ago

“First I got disappointed when the Legacy of St Patrick tour was cancelled. I never thought that it would happen. The flights were paid for and I was locked in. The past few days have been very stressful for me. It takes time to start all over again. I was happy to find the 2018 Taste of Ireland tour. I made reservations and the tour was confirmed yesterday. At least we will be seeing some beautiful sights in the South of Ireland.”

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Posted 8 years ago

“So easy and always the best deals. Thanks TourRadar!”

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Posted 8 years ago

“all problems resolve before there was problem. great Richard St. Hill”

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Posted 8 years ago

Thank you for your review, Richard! We're glad you've had a successful booking experience with TourRadar and hope you have a wonderful time on your tour! The TourRadar Team

Posted 8 years ago

“The site for booking was very good.”

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Posted 8 years ago

“It was simple to book & have had excellent support & responses to questions re the tour. Thank you Sylvia”

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Posted 8 years ago

“Everything seems to be going well. All of my questions were answered promptly. So far, so good. Glad I chose TourRadar.”

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Posted 8 years ago

“many options, public reviews, easily searchable. I like looking through all of the options and figuring out which works best for me - I went with the tour that had the most reviews.”

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Posted 8 years ago

“Very ease to book and to contact them, they even gave me a 10% discount because there was a problem with the emails. I recommend it.”

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Posted 8 years ago

TourRadar is rated 4.5 based on 6,811 reviews