TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“Tour radar customer service was great. People were knowledgeable and easy to work with. Would definitely recommend and we will use again 😊.”

Helpful Report

Posted 8 years ago

“The site was easy to use and I love that you accept AMEX even when the actual tour operators don't. In our instance, there was no savings in dealing directly with the tour operator so it made sense to book through TourRadar. I also like that you provide a mechanism to communicate directly with the tour operator after a booking request.”

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Posted 8 years ago

“Easy to use interface. Forms were easy to fill out. Everything was clear.”

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Posted 8 years ago

“I like being able to look at multiple tours from multiple companies at once and being able to book in my local currency. I also like earning tour credits that can be used to reduce the cost of future tours. Having reviews from confirmed travelers is also really appreciated.”

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Posted 8 years ago

“Your staff was helpful.”

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Posted 8 years ago

“The website is user friendly and easy to navigate. All our questions are answered on line and via phone..”

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Posted 8 years ago

“It was really easy to use the web page and all the information was clear and effective”

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Posted 8 years ago

“Speedy responses and very informative.”

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Posted 8 years ago

“This is my first time using your services, so far everything is good.”

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Posted 8 years ago

“Great filter options, fast and clear information.”

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Posted 8 years ago

“Pleased with their prompt replies to answer my questions.”

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Posted 8 years ago

Hi there, Thank you for your review. We will be in touch shortly to discuss your review and any further feedback you might have for us on how we can improve your TourRadar experience. Kind Regards, Leona

Posted 8 years ago

“I like the planned itinerary and what is included in the tour”

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Posted 8 years ago

“Discount coupon was nice”

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Posted 8 years ago

Hello Shirley, Thank you for your feedback, we're glad you enjoyed the opportunity to save with the exclusive promo code we sent you. Additionally, if there is any further feedback you'd like to offer, we'd love to hear it! Happy Travels, The TourRadar Team

Posted 8 years ago

“It is clear to follow the instructions and was fast response after booking”

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Posted 8 years ago

“Because of my age I had to fill in a medical fitness form. This form is badly written but TourRadar kept me informed and I believe would have been very helpful if the final decision went against me.”

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Posted 8 years ago

Hello Prudence, Thank you for your feedback. Regarding the tour suitability form, we understand this is perhaps an unpleasant requirement but we're glad you feel you had our team's support! Where a suitability form is required, this is dictated by the operator of your tour and is simply a measure to make sure that the tour you've booked is one you will be able to enjoy to its fullest. We at TourRadar do not assess our customers in this sense, but we are obliged to forward the tour operator's forms where required. Thank you again for your positive comments on our support team's service. We genuinely appreciate all customer feedback and wish you a wonderful time on your tour! Regards, The TourRadar Team

Posted 8 years ago

“I called and waited for at least over 10 minutes to speak with a customer services. But she was very nice and helpful. I requested to add my husband Victor Tran to all the emails, but radar kept sending messages to me Am Vuong. My email is amvuong1969@gmail.com And Victor email is vnvict@yahoo.com Can you please email to both of us? Make sure you have both of our emails when you send us notices. Thank you”

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Posted 8 years ago

Hello Victor, Thank you for your review. We're pleased you enjoyed the service of our customer support team. Our Travel Experts work hard around the clock to offer you exceptional 24/7 customer service and are always happy to help you. During peak call times, its true, you may experience a short wait which we are constantly working hard to optimise for you, our valued customer. Regarding your email request - like most booking platforms, your TourRadar account is associated with one email address, which is the email you also use to login to your account. We are unable at this stage to associate more than one email address with your account. We do thank you for your feedback however and will certainly consider an option to forward email correspondence to additional email addresses in the future. In the meantime, we recommend you forward these emails to the desired recipients via your email inbox. Thank you again for your feedback Victor. We hope you have a wonderful time on your tour and remain here for you, whenever you need us. Kind Regards, Leona

Posted 8 years ago

“It was quite difficult to book a tour, the system does not accept payment from non-euopean or american credit/debit cards. Despite there being an online chat bot, the average reponse time is around 5 hours and for this particular issue personnel were not particularly helpful. I recommend TourRadar to make a note of this situation. *Posible solution is to pay through PayPal. Despite this small problem I do believe they make a great selection of tours.”

Helpful Report

Posted 8 years ago

Hello Leonel, Thank you for your feedback. We regret to hear you've had troubles processing your payment, but can see you have successfully booked your tours now which is great! There is no problem however, using a credit debit card on our platform from anywhere in the world. We accept all major credit cards, worldwide and also PayPal payments as you have noted. What you may have experienced, is your credit card provider flagging your purchase as TourRadar is an Austrian company. We use a European-based credit card provider to process bookings which could explain why you might have been having trouble with payment. This is easily resolved though, which we advised you on our online chat. Simply contact your credit card provider and ask them to whitelist payments to TourRadar GmbH in Vienna, Austria and then try making your booking again. These are measures imposed not by TourRadar, but by your payment provider, for your security. We'd also like to reassure you that despite receiving bookings from travellers all over the globe, TourRadar does not charge any fees. We're glad that you enjoyed using the site to search our vast selection of tours around the globe and assure you, you've booked two fantastic trips! Our customer support team remains available to you 24/7 by phone and online chat (yes, real people, not a bot!). Thanks again for your feedback Leonel. Happy Travels! The TourRadar Team

Posted 8 years ago

“TourRadar had a vast array of tour choices, many of them at a discounted prices. The website was easy to navigate. The phone staff was very pleasant and efficient. Now, let us hope the tour itself goes just as well. Thank you!”

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Posted 8 years ago

“I refer to my long list of conversations in order to eventually secure a successful outcome. I would expect an international organisation to have a far more refined process. I had chats with at least 6 different people (some of whom had not even read earlier chats!), basic errors were made in calculating total costs on two separate occasions, the website wouldn't allow me to indicate for three people I required one double and one single room and when I completed final details my choice was limited to either twin beds or a single bed......I assume therefore no double beds are provided on any tour!!! I only proceeded with my booking because of the timely intervention of Courtney”

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Posted 8 years ago

Hello Ron, Thank you for sharing your TourRadar experience. We're delighted to hear Courtney managed to get in touch with you in time and you've been able to book your tour with the room arrangement you require. At TourRadar, we pride ourselves on a smooth booking experience and great customer service. Your feedback on your booking experience and particularly your room selection options is extremely valuable information to us and has been forwarded to the responsible team to consider for future developments. As expressed on our call with you, we sincerely regret the frustrations you had while trying to solidify details about your desired tour. We also appreciate that you might have preferred to chat with just one of our agents which we are more than happy to arrange upon request. As we are a global company and available to our customers 24/7, we do not have a system where individual Travel Experts look after personal bookings. This enables us to ensure a quick response to travellers enquiries at any time of the day or night. Now that your booking is confirmed and you have the answers to your questions, we look forward to helping you prepare for your trip. If there is anything at all we can assist with, please do get in touch and feel free to request your preferred Travel Expert. If he or she is available, they'll be more than happy to assist! Kind Regards, The TourRadar Team

Posted 8 years ago

“Site so user friendly and love that tour options are easy to compare. Great variety and range of choices. Booking confirmation came through immediately. Thank you”

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Posted 8 years ago

TourRadar is rated 4.5 based on 6,811 reviews