TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“It took ages to get information back re whether we could go on the trip. This may have been out of your control. Because of the delay when we booked the priced jumped back up to the normal price rather than the discounted price. We were told in conversations they would honour the discounted price & told to book & pay the deposit & they would fix the error but that hasn't happened. We were offered a similar discount elsewhere so would not have booked with tour Radar at the standard price. Attempts to rectify the problem have so far failed”

Helpful Report

Posted 8 years ago

Hi Christine, Thank you for your feedback and choosing TourRadar. We understand your frustrations during the booking process, as naturally, you expect the discount to have applied at the time of confirmation. Looking through your booking, we can see the communication between yourself and our team regarding this matter. We have now applied an exclusive promotion to your booking that should have been applied originally. We hope that this gesture will help restore your confidence in TourRadar as we value our clients very much. We welcome you to contact our team of travel experts should you have any additional questions and look forward to assisting you again in the not too distant future. Happy Travels! The TourRadar Team

Posted 8 years ago

“your staff very active to assist us to booking the tour”

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Posted 8 years ago

“Alex, the agent who helped me close the deal, was extremely polite, helpful and profession.I hope that the tour will be as good as his help to close it.”

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Posted 8 years ago

“Very easy to use, operators were very helpful. I will use it again and recommend it to my friends.”

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Posted 8 years ago

“Every time I asked a question, the replies were quick, people wonderful and my questions were answered!”

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Posted 8 years ago

“I found the website user-friendly and enquiries were answered very promptly. Booking a tour was also essy. So, overall a happy experience for me. Thanks.”

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Posted 8 years ago

“Best prices and really quick at getting back to me with cruise confirmation. Then a surprise of credits for my next tour!”

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Posted 8 years ago

“TourRadar's service is world class. Beautiful and easy to use website, great variety of tours and a super friendly & helpful customer support team. Shoutout to Carly!”

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Posted 8 years ago

“It's a shame you have a Very Good Star Rating only and not an Excellent Star Rating. After a few months searching for a group tour to Egypt and almost giving up - due to excessive cost/unsuitable itineraries/no replies, I came across TourRadar with the TOUR!!!! It included almost everything I was searching for and the one destination not included, when I queried was greeted with we can add that as an optional extra making their tour the TOUR!!! I've been a bit of a pain going back and forth with questions and queries, but all have been replied to promptly and in a positive manner. Nothing seems to be too much effort which is so appreciated. We've now booked and paid our deposit and within hours, receipts, confirmation, itineraries, what we need to do before we travel, what we need to do whilst we travel all sent in a professional layout. I'm impressed and I'm not easily impressed!!! Top marks TourRadar if this is any indication of what the TOUR we've booked will be like we will no doubt, have the time of our lives and will definitely be planning more tours with your organisation in the years to come. Look forward to our holiday in October this year and supplying feedback on this tour both here and on Trip Advisor. Carole & Adrian Canham”

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Posted 8 years ago

“The website was well laid out and fairly simple to request a tour. The process, and delay in process, to actually getting confirmation of my booking was more than 3 days and was very frustrating! I was told that this is 'industry standard', but it felt anything but. I would suggest that this kind of delay be looked at as it is not at all in favour of your customers.”

Helpful Report

Posted 8 years ago

Hi there, Thank you for taking your time to share your feedback. We understand it's an anxious time waiting for your tour to be confirmed, as you naturally want to book your flights and get stuck into preparing for your trip. Looking at your booking, we can see that the departure you booked was 'On Request'. The tour operator (not TourRadar) dictates the status of a tour as On Request when the group you want to join has not reached maximum capacity (there is a place for you), but they cannot guarantee one or some of the elements of the tour, eg: one or more accommodations or activities on the tour itinerary has limited availability. The operator then has to wait for confirmation from the local service provider that they can accommodate you on the trip. Having said this, a large percentage of the tours available on our site offer an Instant Book experience, where you, the customer, receive confirmation of your trip the moment you submit your payment details. We do not underestimate how important a speedy confirmation is to our customers. Our effort to continue increasing the number of instant book tours on our site is an ongoing mission of utmost importance to our teams, however, the On Request status of a tour is something we, unfortunately, cannot have control over. We're glad your tour booking request was confirmed and you're off on a trip of a lifetime. We hope to have you back to TourRadar in the not too distant future where we will be happy to direct you to the many trips that can offer you an instant booking confirmation. Happy Travels! The TourRadar Team

Posted 8 years ago

“Super easy to use. Prompt and friendly service.”

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Posted 8 years ago

“So easy to figure out and book a trip.”

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Posted 8 years ago

“I was able to find and book the tour that seemed best .”

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Posted 8 years ago

“Easy to use site with good information and processes. Rapid response.”

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Posted 8 years ago

“Good service. Exelent informations. Easy booking on website.”

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Posted 8 years ago

“Great response time, excellent service.”

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Posted 8 years ago

“All good, Stephanie was helpful and polite and I have recommended it to friends already”

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Posted 8 years ago

Hi there! Thanks for your positive review! We're glad to hear you enjoyed being helped out by our support team and that you're referring friends already! Make sure you're getting the most out of spreading the TourRadar word by using our referral program. This way you will accumulate credits to us toward your travel! Let us know if you need any help. Kind Regards, The TourRadar Team

Posted 8 years ago

“easy web site, contact reply good”

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Posted 8 years ago

“Easy and helpful booking process”

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Posted 8 years ago

“The web site had all the information we needed BUT we had a couple of questions. Calling was easy and the agents were very helpful. Any Emails/follow-ups were quickly done.”

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Posted 8 years ago

TourRadar is rated 4.5 based on 6,811 reviews