TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,827 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,827 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“My previous bookings have been backed up with 24 hour service, so I had no hesitation entrusting them with my next tour booking.”

Helpful Report

Posted 8 years ago

Hi Vicki, thank you for your feedback. Our travel experts are the best there is and they place a high importance on customer service. We know you will enjoy your upcoming holiday and we look forward to helping you with your next one! Kind Regards Samantha

Posted 8 years ago

“very quick to get back with an answer to my questions. quick to resolve my issues.”

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Posted 8 years ago

Hi there, thank you for your feedback. We love to hear when travellers enjoy the efficient booking process of TourRadar! We hope you have an absolutely amazing time on your upcoming tour. Kind Regards Samantha

Posted 8 years ago

“TourRadar worked with me on a couple of requests: 1. They had extended my reservation of a spot for a tour from 48 hours to 72 hours. 2. They had extended the deadline of part of my deposit for a month. Thank you TourRadar for accommodating my requests!”

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Posted 8 years ago

Hi Anne, thank you for your lovely feedback :). We are more than happy to accommodate travellers requests when we can. Enjoy your upcoming adventure! Kind Regards Samantha

Posted 8 years ago

“very flexible friendly customer-oriented”

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Posted 8 years ago

Hi Frank, that is great to hear! Customer service is always a priority here at TourRadar. We bet you're getting excited about your upcoming trip and look forward to assisting you on your next one. Kind Regards Samantha

Posted 8 years ago

“I had questions that I needed to ask, and TourRadar got back to me very quickly and answered my questions professionally and in a pleasant manner. Have been very impressed.”

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Posted 8 years ago

Hi Francis, thank you for your nice words! Our support team places a high priority on customer service so it's great to hear that you have enjoyed your experience with TourRadar. We hope you enjoy your upcoming holiday! Kind Regards Samantha

Posted 8 years ago

“I use first time. But very good and very kind. Thanks a lot....”

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Posted 8 years ago

Hi Myunghwan, thank you for your feedback. Lovely to hear that you enjoyed booking with TourRadar, our travel experts are the best there is! We hope you're looking forward to your trip and we look forward to assisting you again in the future. Kind Regards Samantha

Posted 8 years ago

“Dear Sir Greetings from Ashok Kumar Agarwal and family. We would like to compliment you and your team of TourRadar for tge excellent arrangement of our tour. Every paper sent was so educative and we wondered how you could send so many mails to arrange our tour. We are already in our second day. We just finished our Niagara Tour. Such an excellent tour. The guide Madam is very intelligent and knowledgeable and very nice. Thank you again for your nice arrangement.”

Helpful Report

Posted 8 years ago

Dear Ashok Kumar, thank you for such lovely feedback! It is great to hear that you have enjoyed booking with TourRadar and that you are enjoying touring in Canada! Niagara is a truly beautiful region and we bet you are currently experiencing charming French Canada. We hope you enjoy the rest of your holiday and we look forward to hearing from you again when you are ready to book your next one! Hint: the maple sugar shack, Érablière le Chemin du Roy in Montreal, is fantastic! Kind Regards Samantha

Posted 8 years ago

“Excellent Customer Relations”

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Posted 8 years ago

Hi there, thank you for your feedback. It's very important to us that our travellers feel informed and supported throughout the booking experience. We look forward to assisting you with your next amazing adventure! Kind Regards Samantha

Posted 8 years ago

“Although I occasionally got help from different agents, I like having one primary person to handle my account. Jesse was extremely cordial and helpful, even though I had complicated demands. He was very patient and knowledgeable. Receiving a discount was a bonus, not a main motivator. Also I appreciate TR being accessible 24/7, not a common offering for travel agents. Will definitely recommend them to friends.”

Helpful Report

Posted 8 years ago

Hi there Thank you for your review. I have passed your nice words onto Jesse and the team. It's fantastic to hear how you have benefited from our genuine and capable travel experts. With TourRadar support being available 24/7, we are able to provide you with unbiased advice at your leisure! We look forward to assisting you with your next tour! Kind Regards Samantha

Posted 8 years ago

“I had an issue accessing my account and using the Chat feature TourRadar was able to help me fast and efficiently! They were very friendly and understanding. Very pleased with their customer service!!”

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Posted 8 years ago

Hi Heather, it is great to hear that you have enjoyed the TourRadar booking experience! We look forward to booking you on your next adventure. Kind Regards Samantha

Posted 8 years ago

“I chatted with several people and often with Jesse from Toronto. He really went the extra mile to get information for me, place requests for my tour a second time, and actually got my husband and me two nearly impossible slots to get !!! He also gathered a tremendous amount of information about an alternative tour--one we will take next year. Yes, I really think he did an excellent job, stayed optimistic, gave low quotes, and made a "no" into a "yes" several times. Thank you to everyone involved. Edna, USA, Oregon”

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Posted 8 years ago

Hi Edna Thank you so much for your lovely feedback - I have shared this with Jesse and the team. Our travel experts take customer service seriously and it's our aim to ensure that you feel supported and that your expectations are exceeded. We look forward to helping you in the future and hope that you enjoy your adventure Down Under and beautiful Fiji :) Kind Regards Samantha

Posted 8 years ago

“very helpfull”

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Posted 8 years ago

Hi Stavros, Thank you for your feedback. Lovely to hear that you enjoyed the TourRadar booking experience, we hope you are looking forward to your trip! Kind Regards Samantha

Posted 8 years ago

“So far, I'm pleased with my booking process. But early days yet. My tour of Egypt is not until next April.”

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Posted 8 years ago

Hi John, thank you for your feedback. Great to hear you have enjoyed the booking process - we hope you enjoy beautiful Egypt! Kind Regards Samantha

Posted 8 years ago

“Everything went smoothly, responses to emails/questions were quick and I like your prices, so Yes I have used you before and will use you again. Thanks”

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Posted 8 years ago

Hi Ngaire, thank you for your kind words! We look forward to assisting you with your next trip :) Kind Regards Samantha

Posted 8 years ago

“Easy to search, prompt update and alternative proposal.”

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Posted 8 years ago

Hi, thanks for your feedback. We are glad to hear you enjoyed working with TourRadar - enjoy your upcoming trip! Kind Regards Samantha

Posted 8 years ago

“So far so good, quick responses, very helpful”

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Posted 8 years ago

Hi Patricia, thank you for your feedback, it is great to hear that you have enjoyed the TourRadar booking experience! Kind Regards Samantha

Posted 8 years ago

“They price matched competitors and have always replied promptly to my queries.”

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Posted 8 years ago

Hi Karen, thank you for your feedback, TourRadar is pleased to provide a best price guarantee! Enjoy your upcoming trip :) Kind Regards Samantha

Posted 8 years ago

“Taking care of any single step of my booking vacation.”

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Posted 8 years ago

Hi Roberto, we appreciate your kind words. We hope you enjoy your trip and look forward to helping you with your next one! Kind Regards Samantha

Posted 8 years ago

“Very responsive customer service available 24/7. Best price guarantee (will beat competitor prices). No credit card fees.”

Helpful Report

Posted 8 years ago

Hi there, thanks for your feedback. We're proud to provide 'round-the-clock customer support. No credit card fees and a best price guarantee is the icing on top of the cake! Kind Regards, Samantha

Posted 8 years ago

“Very accommodating agents. They were able to solve the booking problems that I had and get me a great trip. Would highly recommend them. Thanks guys!!!!”

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Posted 8 years ago

Hi Donnie, thank you - they don't call us travel experts for nothing! Have a great time on your trip and we look forward to assisting you again in the future. Kind Regards Samanths

Posted 8 years ago

TourRadar is rated 4.5 based on 6,827 reviews