TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,813 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,813 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“I like everything about Tour Radar: On your web site showing clearly which travel company one is booking with and the reduction that you offer ( most of the time ) off their price. Also your website shows how many people are booked for a specific trip on a specific date. In my case - with Intrepid - their site does not allow this. Really important to see whether the tour might be booking up. All services are fine by your staff are fine. I started off with a phone call but came to appreciate the follow up by e-mail and the possibility to view each conversation in chronological order, great overview. All very clear once I got used to your system. Thanks”

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Posted 9 years ago

“Easy process and a lot of choices. Got back almost instantly. Very good communication”

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Posted 9 years ago

“While we haven't been on our tour yet the booking process has been very good. Fast response to queries both over the phone and on the chat line on the website. Payment process easy and the price of the tour was cheaper with TourRadar than going through the actual tour provider. All staff have been very helpful and polite. I'd happily book through TourRadar again.”

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Posted 9 years ago

“applying for the trip was easy and convenient. the price for the trip is excellent. I look forward to additional trips in the future.”

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Posted 9 years ago

“wide availability of options”

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Posted 9 years ago

“prompt response, easy access, user friendly, comprehensive information, free services”

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Posted 9 years ago

“Good web chat. Clarity on tour itinery and cost. Fast responsenough to confirm booking.”

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Posted 9 years ago

“Lots of options to choose from and customer service was easy to get a hold of.”

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Posted 9 years ago

“I will let you know after my experience in Mexico.”

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Posted 9 years ago

“They were very efficient and quick to respond to my queries and kept their promise of a discount on our group bookings. They were helpful in everyday and responded within twenty four hours during the holiday season. Even the online chat was very efficient. Kelly from Australia was readily available to help. Thanks to all at TourRadar.”

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Posted 9 years ago

“It gave very detailed information”

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Posted 9 years ago

“Very helpful”

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Posted 9 years ago

“Responses were quick and informative. Apologies in place when errors were made, but resolution focused. Medium used on the site was simple and straight forward, very effective.”

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Posted 9 years ago

“Your website work very well and the online and phone help was great.”

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Posted 9 years ago

“So Far So Good, Plenty of emails, We are not yet all settled with our total trip of which this land tour is part of. We may have more questions before we leave. Thanks for your attention, Cheers Carol & Barry”

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Posted 9 years ago

“We booked during a holiday weekend and were not going to get final confirmation for at least 48hrs. TourRadar kept us informed several times via email to insure we knew what was happening”

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Posted 9 years ago

“Good support”

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Posted 9 years ago

“Easy booking, good and quick communication/response, extra savings.”

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Posted 9 years ago

“You're fast and kind.”

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Posted 9 years ago

“Although TourRadar provides fast customer service, when it comes to payments and money matters it is pretty messy. This is especially likely to happen if you request a change, such as single supplement etc. They can mess it up and pretty much charge you whatever they want and not what you see on the screen. I booked the Bolivia, Argentina and Peru Adventure they charge me approx. $9000 instead of the approved approx. $7500, leaving me in a foreign country with no money. It took me three days in the bank to adjust the error. It was the third time the company overcharged me by mistake. In the previous instances, I had placed a cap on my credit card so they could not get the money. I suggest when one makes a purchase from them should place a restriction on the card. Apart from that the discounts and rewards are attractive.”

Helpful Report

Posted 9 years ago

Hi Stavros We appreciate your honest feedback about your experience and are glad to hear you enjoy the TourRadar benefits and customer service. We'd like to clarify that we do not have any leeway to charge 'whatever we like' and as we attempted to advise to you in your booking conversations, the charges you incurred were wholly enforced by your bank, not by TourRadar. We will only ever charge what the tour operators advise is relevant to your tour request - so any add ons such as single supplements or if the tour is On Request will be charged accordingly, but nothing further. We regret if this was not clear at the outset and appreciate your continued use of TourRadar to enjoy your fantastic travel adventures! Kind Regards Carly

Posted 9 years ago

TourRadar is rated 4.5 based on 6,813 reviews