TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,813 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,813 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“TourRadar blames everything on the operator and offers no remedies to issues such as changing itinerary without customer consent.”

Helpful Report

Posted 9 years ago

Hi Kyle We were very sorry to hear that you were disappointed in the tour operators decision to update their tour itinerary, and have done our best to advise you on their reasons for doing so. As a booking website, TourRadar does not have any jurisdiction over the decisions the tour operators make to update their itineraries, unfortunately. However, we will check again with the operator to see if there is anything further that can be done in this instance. I really appreciate your honest feedback regarding this and we will update your booking conversation with further developments. Kind Regards Carly

Posted 9 years ago

“Very helpful with answering all of your questions and working with you throughout the booking process”

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Posted 9 years ago

“Making the booking was extremely quick and simple. The communication with employees of Encounters Travel was established as booking was confirmed, and their additional intention to ensure that all my needs were met.”

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Posted 9 years ago

“You were prompt, answered all my questions and went above and beyond helping me get my tour lined up. Kudos to Tour Radar!”

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Posted 9 years ago

“So far so good. The booking process has been so easy. Very quick response on emails, and they do phone to explain and follow up. Awesome! Now for the tour!”

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Posted 9 years ago

“They responded to all of my questions with good, quick responses.”

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Posted 9 years ago

“So far they have been very helpful in answering my questions.”

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Posted 9 years ago

“They helped us determine which tour is most appropriate for my group. They were patient and readily available in chat, e-mail, and on the phone.”

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Posted 9 years ago

“Very competitive, easy to deal with”

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Posted 9 years ago

“Better price than booking direct. Fast confirmation of booking. Questions answered quickly.”

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Posted 9 years ago

“I love the fact that tourradar have so much to offer when choosing a holiday. My needs were met by your caring staff.”

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Posted 9 years ago

“I am very much pleased with the quick response and the information provided. Very professional”

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Posted 9 years ago

“Customer team were very attentive about getting back to me with answers to my questions.Tour radar offered me competitive prices due to discounts given from time to time.I am looking forward of booking again more tours with Tourradar.”

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Posted 9 years ago

“They were great at responding to my many questions, much better than the actual tour provider!”

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Posted 9 years ago

“Although TourRadar provides fast customer service, they don't even know what they are selling, hence customer service is poor and superficial. I booked the Peru-Bolivia-Argentina tour for 7,500$. I am extremely surprised that nobody asked me what my preference was as to what was my for Machu Pitchu option. In the guide there are three options: 1- The Inca Train 2-The alternative 3-Train and was assuming that if 1 was not available then I would have option 2. They booked me for 3 without asking, and the intrepid guide told me that I have to pay extra for 2 to happen. they are truly incompetent”

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Posted 9 years ago

“Very professional. Competitive prices. Easy booking. Good variety of tours offered.”

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Posted 9 years ago

“Quick, concise responses. Super easy booking. I've looking forward to our trip as well as booking more tours through TourRadar.”

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Posted 9 years ago

“Able to answer my questions promptly, even over the Christmas-New Year period.”

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Posted 9 years ago

“Clear, efficient, friendly communication.”

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Posted 9 years ago

“they answer back within two days via the portal. Not so much via email (support@tourradar.com), I had to call instead because I was charged on the wrong credit card. But they made it easy to do the charge on the other card and then the refund. Everything else is great! People are very friendly.”

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Posted 9 years ago

TourRadar is rated 4.5 based on 6,813 reviews