TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,813 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,813 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

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TourRadar 5 star review on 17th May 2024

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TourRadar 5 star review on 16th May 2024

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Anonymous

Anonymous // 01/01/2019

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“The ease with which I can search and compare multiple tours makes Tour Radar great to use. I also love the reviews!”

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Posted 9 years ago

“The Black Friday deal was great”

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Posted 9 years ago

“Good deal and seems every tour purchase starts a conversation/ticket with a rep or two in the TourRadar company. This makes it easy to ask questions simply by replying, and they called me also to check on everything. Good customer support experience + good deal on the tour = happy”

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Posted 9 years ago

“fast and efficient response”

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Posted 9 years ago

“Very happy with all aspects of the booking and followup eg questions”

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Posted 9 years ago

“Simple system for booking with quick response and clear details. The only area not covered were additional items that may be available on the tour”

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Posted 9 years ago

“The site was easy to navigate, quick response and best of all the discounted price. I reorganised the rest of my trip around the suggested tour sent to me by TourRadar because the price was too good to pass up. Very happy.”

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Posted 9 years ago

“It just so easy to book.I like that it shows you all the tour companies”

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Posted 9 years ago

“The first time I contacted Tour Radar I requested to be charged in Canadian currency even though I lived in Asia because I was a Canadian citizen. In short, I got charged in American currency and was not advised properly to get charged in Canadian dollars from Asia region and my credit card limit was too low for the deposit money at the time when I knew I should've been advised to wait and signed up for a tour I didn't want and lost my deposit money. Lack of good advice at the opportune time led to a terrible start to booking my tour. When I finally found the tour I had been looking with higher credit limit it was a bit of a consolation but losing precious deposit money when I could've used that money to buy travel insurance for my wife and I has left a sour taste and wish I could get it back.”

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Posted 9 years ago

Hi Ji-Myong We were very sorry to hear that you were not happy with your experience, as we have gone to quite some lengths to handle your many requests about changing tours after booking. Unfortunately cancellation fees are enforced by the tour operator and not something TourRadar has control over - however we do provide all relevant terms and conditions to you at time of booking so regret if this was not clear for you. I'm also sorry to hear that the currency issue hindered your booking experience and will be speaking with our team to ensure this is resolved for you accordingly as our number one priority is always that you have a positive experience booking with TourRadar. If there is anything further we may do to resolve this please contact us via your booking page and we will gladly assist. Kind Regards Carly

Posted 9 years ago

“Easy to book with and lots of contact.”

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Posted 9 years ago

Thank so much Gail, we appreciate your lovely feedback! Kind Regards Carly

Posted 9 years ago

“Very responsive, met my individual needs. Well so far, we haven't been on the trip yet.”

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Posted 9 years ago

Hey Julie We're thrilled to hear you enjoyed your booking experience with TourRadar! I'm sure the tour will be equally as enjoyable. Thanks for letting us know your feedback. Kind Regards Carly

Posted 9 years ago

“Timely responses and were able to change tour dates with no additional cost.”

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Posted 9 years ago

Thanks Timothy, we're glad to hear you enjoyed your booking experience! Kind Regards Carly

Posted 9 years ago

“I am very satisfied”

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Posted 9 years ago

“The booking proceeded relatively smoothly but I was quoted one price for a hotel preceeding the tour then another price more than double when I wanted to book.”

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Posted 9 years ago

“Easy booking...very helpful...”

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Posted 9 years ago

“I booked the Eastern Festive Trek not knowing that there was two varying starting points for the exact same trip!!! Why would you call two different trips heading in different directions the same trip name?? This is shockingly unclear and in the title it should state either (A) HEADING SOUTH or (B) HEADING NORTH - There was no indication that there was another option for this trip. They should have two separate titles and it is incredibly misleading!!! So I have now booked a different trip to my friend and spent all of this money and paid for flights to find out I won't even be able to get on the other tour. Incredibly bad form and I will never be using your website again as the map should also clearing state START and FINISH not just have a little flag because that could mean anything!! I am so disappointed as this means my Christmas has now been ruined and I have lost a lot of money. Merry Christmas to me :( :(”

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Posted 9 years ago

Hey Rebecca It was great to speak with you today and get some more insight about this misunderstanding - the last thing we want is for your Christmas to be ruined! As we chatted about today, the listing and names of the tour are provided by the tour operator, Busabout, and unfortunately are not something we have control over. On our website we do list both tours - The Festive Trek (Krakow - Prague) and Festive Trek (Prague - Krakow), along with all the start and end point information on the tour details page that you can view prior to booking your trip. We do work hard to ensure all available information is visible to you before booking, so will take your feedback very seriously and advise our tech team accordingly. We're very sorry that it was not clear to you from the information provided and as discussed we are committed to each and every traveller having a positive experience with TourRadar so will work with you to resolve this misunderstanding. We'll be in touch through your booking conversation with further details, and for now can only offer our apologies that this misunderstanding occurred. Kind Regards Carly

Posted 9 years ago

“I spoke to customer service on 2 occassions and was provided with excellent advise from the 2 girls that answered my inquiry.”

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Posted 9 years ago

“There are a lot of trips to choose from, however, the price on the website was not correct and the person in charge of my booking never responded. I ended up having to through my friend who had the same issue before I could get any help. It was actually the chat bubble that pops up on the homepage that got what I needed. If it wasn't for my friend having booked trips before, I probably wouldn't use it again”

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Posted 9 years ago

“Had some e-mail connection problems, Aleksandra persevered and got me my confirmation. did the booking myself, but the web site was easy to navigate.”

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Posted 9 years ago

“Very helpful, always quick to respond to any queries”

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Posted 9 years ago

TourRadar is rated 4.5 based on 6,813 reviews