TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,877 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

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4.5

Based on 6,877 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

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“Good support”

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Posted 9 years ago

“Easy booking, good and quick communication/response, extra savings.”

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Posted 9 years ago

“You're fast and kind.”

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Posted 9 years ago

“Although TourRadar provides fast customer service, when it comes to payments and money matters it is pretty messy. This is especially likely to happen if you request a change, such as single supplement etc. They can mess it up and pretty much charge you whatever they want and not what you see on the screen. I booked the Bolivia, Argentina and Peru Adventure they charge me approx. $9000 instead of the approved approx. $7500, leaving me in a foreign country with no money. It took me three days in the bank to adjust the error. It was the third time the company overcharged me by mistake. In the previous instances, I had placed a cap on my credit card so they could not get the money. I suggest when one makes a purchase from them should place a restriction on the card. Apart from that the discounts and rewards are attractive.”

Helpful Report

Posted 9 years ago

Hi Stavros We appreciate your honest feedback about your experience and are glad to hear you enjoy the TourRadar benefits and customer service. We'd like to clarify that we do not have any leeway to charge 'whatever we like' and as we attempted to advise to you in your booking conversations, the charges you incurred were wholly enforced by your bank, not by TourRadar. We will only ever charge what the tour operators advise is relevant to your tour request - so any add ons such as single supplements or if the tour is On Request will be charged accordingly, but nothing further. We regret if this was not clear at the outset and appreciate your continued use of TourRadar to enjoy your fantastic travel adventures! Kind Regards Carly

Posted 9 years ago

“I'm just getting strarted in the process but so far so good!”

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Posted 9 years ago

“TourRadar helps a lot with my plans to visit various countries and to experience different cultures ... and most importantly to meet new people.”

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Posted 9 years ago

“Good service, easy online booking, the chat line is good if you require information. Very nice cheerful polite people. Looking forward to our trip in 2017”

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Posted 9 years ago

“Easy to navigate website and friendly customer service.”

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Posted 9 years ago

“So far so good responding well to communication via emails havent got there yet but looking forward to it!”

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Posted 9 years ago

“Very friendly staff.”

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Posted 9 years ago

“I was having a problem making a payment for a tour booking. I was given excellent service from Anna at Tour Radar and was able to make the payment successfully through her. I was very grateful as the tour only had limited availability and I was worried I would miss out due to my issues being on a Saturday and the bank harder to deal with.”

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Posted 9 years ago

“They assisted us all the way with our tour booking, at all times (24/7) and even helped us patiently with last minute changes. Very friendly on the phone as well!”

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Posted 9 years ago

“Easy booking system. Helpful people on the customer service”

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Posted 9 years ago

“Things have gone smoothly so far. All of my questions have been answered quickly and effectively. So excited for my trip.”

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Posted 9 years ago

“It was very easy booking with TourRadar. Stress- free and highly recommended :)”

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Posted 9 years ago

“Tourradar really sucks. Please be careful and don't ever... I mean EVER... Book anything through them. They are completely incompetent, cero transparent, and very intransigent. My husband and I were supposed to go to Jordan on a trip booked through them, but unfortunately my husband's visa was denied two times and we couldn't go. They provided no alternative to our problem notwithstanding that we told them in advance of our problem. So they kept 100% of the payment and provided no alternative whatsoever, even though we were very flexible in negotiating something with them Moreover, in the process of getting my husband's visa, we learned that some tour agencies in Jordan could help in getting the visa for us. Well... Tourradar refused to give us the name of the agency that they work with in Jordan, so they completely ruined our trip because we had no agency to contact We also asked whether we could use our voucher at a later time to engage a new agency in the visa process, and guess what?? They read used to do that too!! So I say again: DO NOT BOOK ANYTHING THROUGH THIS COMPANY... EVER! They like to make money out of cancellation fees, instead of providing good services. A complete rip off!”

Helpful Report

Posted 9 years ago

Hi Valentina I'm really sorry to hear you are upset and we understand that the visa issues yourself and your husband have faced have been stressful. As we have attempted to clarify in your direct booking conversation, TourRadar is not a visa advisory service, we simply provide all available information regarding your tour booking. We're very sorry that the visa issues have meant you will not be able to join the tour, however when cancellations occur only 2 days prior to departure we are bound by the terms and conditions of the tour operator which do not allow for changes or refunds as all ground operators have already been paid out for your services. TourRadar does not profit from cancellation fees and we have attempted to assist you throughout your booking regarding these issues - we will contact you once again through your booking conversation to discuss how we may be of further assistance and regret that it has been such a difficult experience for you. If there is anything further we may do for you please contact us via your booking conversation so we may be of further assistance. Kind Regards Carly

Posted 9 years ago

“Answering all my questions and helping me out with what I need to send and sending me the itinerary for the trip.”

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Posted 9 years ago

“The Gals at TourRadar were so patient and extremely helpful. They answered all of my questions promptly, even though it was the weekend. Great customer service and support”

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Posted 9 years ago

“Tour Radar REALLY SUCKS. I booked a tour to Jordan, my wife's dream trip. I had issues getting a visa, because I'm Colombian. After several attempts at embassies, I finally found out that I could get a visa easily through a tourism office in Jordan. Asked for help to Tour Radar and got the same answer as I had gotten several times before "nothing we can do". So I threw away $1,300 USD just because Tour Radar wouldn't give me the name of the company that they outsource in Jordan. Thank you, Tour Radar! YOU REALLY SUCK”

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Posted 9 years ago

“Tourradar replied to all my questions and problems very quickly, nicely and efficiently!”

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Posted 9 years ago

TourRadar is rated 4.5 based on 6,877 reviews